Join CD Tracks - still not working

I'm trying to join CD tracks (and did so successfully when I first got my iPod in May) but lately the menu option is dimmed. I confirmed I was following the steps found in iTunes 4 support - no luck. Any suggestions? (using iTunes 6)

Answers inline...
So, just to be clear, when you put a CD in the drive
to import it, select the tracks you want joined, and
then choose the join tracks option, that option is
grey? Yes, that's right
Usually this item is grey when folks are trying to
"join" tracks that are already imported to the
library. This is, unfortunately, not possible. In
order to use the function you must select it when the
items are being imported. No, I'm importing from a CD into the music library. I just tried it again to be sure.
If you could clarify exactly what you are doing, I
might be able to help you sort it out. I hope you can! Let me know if there's anything else I'm leaving out.
Windows XP
Windows XP

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