JPEGs saved in CS5 show as red box in RoboHelp7

I've been using CS2 at work and yesterday they upgraded me to CS5. Today, I was updating our manuals in RoboHelp7 and opened up one of the jpeg images in CS5, made some changes and saved it. Immediately, in RoboHelp, the image disappeared and was replaced by a red outlined box. I resaved the image with no change. Finally, I opened CS2, checked the settings, made sure they were the same in CS5, and resaved the image in CS5, still just the red box showed in RoboHelp. Finally, I opened the image in CS2, resaved it, and it immediately showed up in RoboHelp correctly.
Is there a way to fix this so that the jpegs saved in CS5 show up correctly in RoboHelp7?

I had the same situation today. I saved some jpeg images in CS5 extended and Advanced JPEG Compressor seem to have an issue with them. Still not sure what the problem is although I did notice that one of the jpegs was in cmyk format. You might want to check that out. Not sure if it has anything to with your problem but it might help.
Martin

Similar Messages

  • Images saved in PS CS5 show as red boxes

    The folks in the Photoshop forum say that this is a RoboHelp 7 issue, so here I am.
    My company recently upgraded me from Photoshop CS2 to CS5. Now, when I update an image in CS5, it shows up as a small red square in RoboHelp 7. If I re-open the image in CS2 and resave it, it loads correctly in RoboHelp. I've checked the save settings in CS2 and CS5 and they match and have not been able to find anything in RoboHelp that would change how it loads images saved in CS5.
    So, is there a setting I'm missing in either CS5 or in RoboHelp that would get the images to show up correctly in RoboHelp?
    Thanks in advance,
    -darlisa

    Hello again
    I've been performing my own testing from this end. I just used an existing JPG image, then edited it in PS5 and saved back as JPG and am seeing what you are reporting. Definitely something is amiss here. CS5 HAS to be doing SOMETHING to the format because as you said, if the image isn't touched by CS5 it appears just dandy. But once you make any sort of a change to it in CS5, poof! (or is that a crash?)
    I reached out to a Photoshop guru friend and she is stymied as well. Said it shouldn't be happening. As a workaround, you can save as PNG and that should work. I'll send a note to the RoboHelp developers and see if they have an answer. Maybe they can engage in a conversation at Adobe that will result in something.
    In the mean time, you should consider filing a Bug Report on this to report it to Adobe. I'll also report from my end. (Link to the Bug Report form is in my sig)
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • Why is FLV in Dreamweaver CS5 showing up white box on upload?

    I  have uploaded the behaviors, skins and progressive files to the server.  I have the most recent version of Flash player but I still don't see  the video. 
    It views when I test it locally, but not in Dreameaver's live view.
    It is a 36 mb file, maybe I need to compress? If so, what's the best way to do that?
    Here's the link:  http://www.kfwalterhomes.com/warranty.html
    Thanks for any suggestions!

    This is not a Flash Player problem; it is a problem of your website design.
    Ask in the appropriate forum, e.g. Dreamweaver, Flash, Flex, or ActionSript forum.

  • Greetings, I am working in Final Cut Pro 7. In the timeline some clips show as offline. I tried going to sequence and reconnecting to media but it does not work. I can still see the video in the timeline and work with it. It just has the red box.

    Greetings, I am working in Final Cut Pro 7. In the timeline some clips show as offline. I tried going to sequence and reconnecting to media but it does not work. I can still see the video in the timeline and work with it. It just has the red box. Thanks! Olga

    If the clips are not actually missing, you could try to refresh the timeline by using cmd-0 and then going to the timeline options tab. Then select name only where it says "thumbnail display". Press ok to accept the change, then repeat the process to add thumbnails back to your timeline.

  • My images in Photoshop CS5 show up black.?

    My images in Photoshop CS5 show up black.?
    CS5 and was working great yesterday..but today both all my images PSD, JPG show up black in the workspace.
    The image is only visible when I am moving the window around and it shows up in the layer window fine.
    I can't see my edits, and I have no idea how to turn it off, or get that Black not to show...
    HELP, I need PS to work ASAP... Thanks to All... TOM

    Have you tried deleting your preferences file?
    I think it's CTRL, ALT, SHift when starting PS and that will brinf up a prompt box.

  • Opening .jpeg files in CS5

    When I try to open a .JPEG file in CS5 the image opens ok but it is made up of lots of "small squares & lines" and is almost unrecognisable. Does anyone have any ideas as to how I can get around this issue? I've included an example below. Thanks for any help......

    That could be due to corrupted files, or a problem with your video card driver.
    Try turning off OpenGL drawing in preferences, close the file and open it again.
    If the corruption is still showing, then the problem is in the file.
    If the corruption went awa, you have a bug in your display driver -- updating it may solve the problem, or you may need to contact the maker of the card.  But leaving OpenGL drawing off will avoid the problem for the time being.

  • Though i cleared GL by F.13, still in fbl3n report items are showing in red

    Hi Experts,
    Though i cleared the gl line items up to the date through f.13,but when i run the fbl3n report up to the date, items are showing in red.& balance is zero.please advice

    Hello,
    Please make sure that you have REMOVED the check box TEST RUN
    If you do not remove the TEST RUN check box it only shows in simulation mode but nothing will be cleared.
    There is no way that once it is being cleared it will be shown as open items. Otherwise SAP will not show them in green.
    Please check your automatic clearing configure in OB74
    Thanks,
    Ravi

  • Anyone know what red box guidelines mean in a Pop Up Menu?

    My first attempt at making my own pop up menu. The layers display on the screen with red boxes that I've never seen before (blue and green I'm used to for transforming and/or changing text). What does a red box mean?
    Encore CS5
    Mac 10.6.5
    14GB ram
    Nvidia 7300GT

    Ohhhhh, that's right. Well, I wasn't sure how to integrate the background with the buttons. But technically, it should still work, right?
    If there's a way to "fix" it (other than removing the background), please let me know. Worst case scenario, the background of the couple kissing either goes. or I default to cheap static menus. lol.

  • Bridge CS5 showing 16 bit previews

    Hello
    I have written about this before and have never had a good answer.
    I see that the latest version of Bridge CS5 64 bit Windows seems to show 16 bit previews. The previews are posterised.
    I have a ATI HD5400 with the latest drivers running on Win 7 64 bit. Win display properties shows 32 bit display at 1920 by 1200 on my Eizo SX2462W monitor.
    If I open a previewed image in Camera Raw, I see a initially a posterised image which then redraws to un posterised.
    Bridge slide shows also show posterised images and do not have the sharpening applied in CR.
    I have purged all my caches and also have selected 100% previews and monitor sized previews.
    The Loupe shows the posterisation.
    Photoshop CS5 shows unposterised images.
    Mike Engles

    The Bridge previews are jpegs and I have a feeling that there is a problem with Bridge which is I think still 32 bit in CS5. working on a 64 bit OS.
    Bridge CS6 (in fact Bridge version 5) is the first version that appeared in 64 bit. But I don't see the difference of 64 and 32 bit for the system effecting your previews.
    The specs of your graphic card show that this card should not cause a problem.
    To clarify, (no relevant knowledge of Windows on my side I'm afraid) you have multiple disks on your system or do you have a partition on the same disk for both XP and Windows 7?
    And are you using two different libraries (read: two different cache folders for Bridge, one for XP and one for Windows 7) or do you use the same cache folder for both.
    The latter might cause you problems. About each new version of Bridge has a different cache structure and they are not easy interchangeable (if at all). And I think both OS have different approach of cache but I'm not sure about that.
    When stating that the problem solves with purge cache on one system and same solution brought it back on the other I think here is the culprit. To me this indicates to a cache problem.
    Hence my suggestion of quitting Bridge and manual deleting the total cache folder (on a Mac this is in the user library) and  after restarting Bridge it will refresh with a new and empty cache folder for a fresh start.

  • Photoshop CS5.1: The message box reads: Could not print "________.jpg" because of a disk error. Fix?

    Photoshop CS5.1: The message box reads: Could not print “________.jpg” because of a disk error. Fix?

    How To Get Help Quickly!
    Is the printer driver up-to-date?
    Could your disk actually be faulty?
    Boilerplate-text:
    Are Photoshop and OS fully updated?
    As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
    System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
    http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
    Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)
    If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.

  • Files not saving here.it shows uploading but i cant see anywhere

    Files not saving here.It shows uploading but i can see them anywhere in any folders i made

    I am new to this site. I want to save files in the acrobat.com. i created folders and when i click on upload symbol inside the folder it opens the window to browse the document in  my system. i select the pdf file but its nowhere visible in the folders. it shows upload in progress pop up box..but file actually doent upload. these are very small files.
    Also i have downloaded windows app of acrobat.com for my lumia phone. i can see the folders in my phone too but files are not visible!
    Any help is appreciated.

  • Timeline turns into a red box

    When I add clips to, or move clips on, my timeline it (the timeline) turns into a red box. I am not referring to the render bar above the timeline; it looks as though someone stuck a red rectangle to my screen over where the timeline should be. I found another post concerning the same issue but all that was recommended was updating my graphics driver. I updated but the issue persists. I am running CS3 on OSX 10.7.5

    >I want to know if there is a way to change it back without deleting it and redrawing it.
    Select it and right click, then choose content and select unassigned. You'll have to delete any text you entered into it first. Content is also available from the Object menu.
    It's not necessarily a sin to use the background frame as a text container, too. Just set appropriate frame insets for the text.
    >Check Pre-Flight and it will show that a font is used.
    As soon as you have an active insertion point (which you get when you create a text frame) you have used the current default font. It's applied to the end-of-paragraph marker for the empty paragraph. Most likely you are seeing that. When you select text and convert the text to outlines it becomes an inline graphic. Try selecting the frame instead of the text before converting.
    But you shouldn't need to convert to outlines at all in a modern PDF workflow with properly embedded fonts.
    Peter

  • When I delete a clip's audio the red box appears as if it's out of sync

    Once I've decided I don't need a clip's audio I go ahead and delete it. It's not out of sync at all FYI. Once I delete the audio the red box with the numbers show up as if I've just made the video go out of synch with the audio even though all I did was delete. Why is this happening and how I can fix this? I've tried MARK IN SYNC and it's helped before but it's not helping now.

    Once I've decided I don't need a clip's audio I go ahead and delete it. It's not out of sync at all FYI. Once I delete the audio the red box with the numbers show up as if I've just made the video go out of synch with the audio even though all I did was delete. Why is this happening and how I can fix this? I've tried MARK IN SYNC and it's helped before but it's not helping now.

  • Get rid of red box?

    I'm getting this strange red box on the playback screen in Final Cut pro.  I've never had this before.  The program is still functioning thus far however it show up on any video's im working on.  It's simply just getting very annoying.  Since I am not a "pro" by any means I am hoping it is some button I pressed or something.  Please advise if you have any knowledge on this matter.

    Thanks - the red box is there for a purpose. It's extremely useful if you're zoomed right into the preview window because it indicates where you are - and if you mouse over it, the cursor turns into a hand, enabling you to drag the red box to where you want to be in the image.
    Andy

  • I just bought Quick time Pro and I can't get it to install. It shows a yellow box in my application folder, but I can't get it to work. Help!

    I just bought Quick time Pro and I can't get it to install. It shows a yellow box in my application folder, but I can't get it to work. Help!

    you launch QT then go to its REGISTRATION

Maybe you are looking for

  • How can I insert elements in other elements or areas.

    I have a small problem with interlaced elements. For example. I created a new area and inserted an accordion widget. When I viewed the result in the web browser for the first time, everything looked fine. When I clicked on one of the accordion links

  • [SOLVED] Xorg launch fails due to synaptics protocol issue

    Hey gang! So this is an issue which first appeared after a recent pacman -Syu. I had gone too long without one and so many many packages were upgraded. I first tried rolling back the kernel but when that didn't help I resolved to get it working with

  • Can only delete one URL at a time from History, why not more?

    In prior versions you could select a rabge and delete them all at one time.

  • Why won't the newest version of iTunes download on my PC?

    I tried downloading the newest version of iTunes today and there were some issues so it suggested that I reinstall. I tried doing that, but now I am getting an error message that says "Service 'Apple Mobile Device' failed to start. Verify that you ha

  • Installed Acrobat 9 Std on 3 PCs

    hello i installed Adobe Acrobat 9 Standard unwittingly on 3 pcs. then i uninstalled it again on the last pc, without deactivating  the licence. now it says on the two other pcs, that the key is not valid, because it has been used to often and i shoul