Just bought an iMac. Since there is no DVD with the OS in the box, what am I supposed to do if I have a problem? Do I have to pay to  pay to get a copy of Mountain Lion? It's not that pricey but still when you pay such a price shouldn't it be included?

I just bought an iMac. Since there is no DVD with the OS in the box, what am I supposed to do if I have a problem?
Do I have to pay to get a copy of Mountain Lion? I know it's not that pricey but still when you pay such a price shouldn't it be included? Considering the fact that people who bought a computer a few months ago without Mountain Lion can download it for free, I think I should have the right to get a free copy too, no?

If you have a problem and need to reinstall, you don't have to pay. 
OS X Recovery restores your Mac with a few clicks.
OS X: About OS X Recovery

Similar Messages

  • HT4718 I had a copy of Mountain Lion on my late 2008 MacBook Pro, having replaced Lion which it came with. But the drive,crashed, so I replaced the drive and reinstalled Lion from the original disks I had. How do I get another copy of Mountain Lion?

    I had a copy of Mountain Lion on my late 2008 MacBook Pro, having replaced Lion which it came with. But the drive crashed, so I replaced the drive and reinstalled Lion from the original disks I had. How do I get another copy of Mountain Lion?

    A 2008 Mac won't have originally shipped with Lion. You need to install 10.6.8 on the computer, log into the Mac App Store with the Apple ID you used to purchase Mountain Lion, click on the Purchases tab, and download it.
    (121465)

  • For me, a time capsule is even safe when you have whatter damage op fire in your house. Am I wrong or is it just an additional HD like there are so maney with the only advantage that it goes automatically via your wifi for apple devices?

    For me, a time capsule is even safe when you have whatter damage op fire in your house. Am I wrong or is it just an additional HD like there are so maney with the only advantage that it goes automatically via your wifi for apple devices?

    Jloe,
    As I have posted before, You, and others having issues with Verizon would be much better off if you complained to the FCC and FTC as well as your Senators and Congressmen.  We, as individuals, have such small voices - use them where they might do the most good.
    Also, don't assume that Verizon doesn't monitor these postings, they actively do & sometimes contact those that post complaints.
    Sorry for your problems.  GC

  • How can I get a copy of mountain lion for my mac book pro on which I already have mountain lion 10.8.2 installed

    I have a MacBookPro which came installed with Mountain  Lion10.8.2.
    My Mac Book pro does not boot, not even in safe mode. It boots in Recovery Mode, and I tried to reinstall it and it says downloading and it shows that it will take 258 hours. I cannot wait 258 hours, is there any other way
    2. My brother got me this Mac between December 2012 - January 2013 from Australia, I live in  India, How do I find out if I am in warranty. Can I call any number. I have an Apple ID with me which I just created and I have the serial number with me but I do not know the exact date of purchase.
    Where can I download or purchase a copy of Mountain Lion? is there any other site other than Apple?
    How good is Maverick, Can I upgrade from Mountain Lion 10.8.2 to Mavericks. The local service center did not bother to verify the warranty and told me to pay 2000 rupees. I thought the warranty to be worldwide, apparently not, any suggestions.
    If I have no warranty I would still want a DVD of Mountain Lion since I can do the install myself and do not need to pay 2000 for installation. There is no data to backup. I would really appreciate any help here.
    Regards

    You can go to the Apple online store and purcahse a copy of Mountain Lion.  This will give you a redemption code, which you can use to download Mountain Lion from the App Store.  Unfortuantely, I'm not aware of any other way to legally purchase it.  I have never seen Apple release Muontain Lion on DVD.
    In terms of Apple Service, they just need the serial number of the machine to check the purcahse date.  It is usually correct, to within a few weeks.  A quick Google search should give you the correct number to dial.
    I hope this helps.

  • I just bought an iMac. It was to come with pages, numbers, and the presentation software (like power point). I can't find these programs.

    I just bought an iMac, It was to come with pages, numbers, and the presentation software. I can't find these programs.

    Have you checked your Purchase and Updates at the app store? You will usually need to accept them and then download/install. If that does not work, you can follow these instructions:
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  • I was gifted a MacBook with no OS X. How can I get a copy of Mountain Lion?

    My friend upgraded to a new MacBook and when he wiped his old one he gave it to me. Now it's waiting for me to load an OS X. I don't currently have one, so I was going to wait until Mountain lion came out, but now everything I read see seems to say you can only download it and only if you already have lion. Please help!

    The friend who gave you the MacBook should have installed the original OS that came with the system and given you the install DVD's.
    If he didn't you could do as Kappy wrote but the legality of that is suspect. The reason being you are suppose to have an Snow Leopard on a pre Lion system before upgrading to Lion.
    You can also contact Apple and get the original OS DVD's that came with the system. Call Apple at1-800-SOS-APPL in the United States.
    regards

  • Just bought my Imac a week ago and found out the 23" is coming next week?!

    I was wondering what the return policy is as I would rather have the new 23" IMAC. If I would have known they had it coming out I would have just waited.
    Ideas? Suggestions?

    Hello,
    Generally, you can return the Apple computers within 14-days of their original purchase date.
    This applies only to machines that have not been customized / built-to-order. So, if you ordered the machine with more memory than it would normally come with, or you got the machine with 256 MB of video RAM, or you got it with a larger hard drive, or any other alteration to the standard configuration, then you are not able to return it for any reason (other than warranty repair).
    Also, understand that there is a 10% re-stocking fee. And, you can only return it to your place of purchase. So, if you purchased it at Apple's online store, then you will need to ship it back (be sure to call first for a Return Authorization Number).
    Also, understand that the 14-day return period began when you purchased the machine. Not when you received it. So, if you ordered it online or directly from Apple, then your 14-day trial period began as soon as you placed the order. So, shipping time is just lost time in the 14-day period.
    As for the 23-inch machine, that is just a rumor at this point.
    There is no evidence that a 23-inch machine is coming. But, the rumor sites are generally right about 75% of the time. But, they've been continually wrong now for more than a year on topics such as iPods, iPod phones, and even speculation about a palm-held / tablet computer.
    So, generally, the rumor sites should be considered educated guesses. Not 100% reliable information.
    That doesn't mean that a new 23-inch computer will not arrive. But, it also doesn't mean one will. All any of us can do is wait and see what Apple releases.
    If you want to play the waiting game, then go ahead and return the computer you have, pay the re-stocking fee, and any shipping fees that apply, and then wait and see what happens.
    You can be generally assured that at some near point in time, that Apple will be upgrading the iMac systems. But, what those specific changes will be is purely guesswork and educated guesses at this point.
    I hope this helps.
    Let us know if you have other questions.
    P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

  • I just bought an iMac and had it set up at the store.

    I am home now and cannot remember the login password.  the computer is not connected to the internet so Apple ID is out of the question.  Help!

    The first part should let you reset your password. Please write it down somewhere in case you forget it again.
    Forgot Your Account Password
    For Lion/Mountain Lion
        Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         When the menubar appears select Terminal from the Utilities menu.
         Enter resetpassword at the prompt and press RETURN. Follow
         instructions in the dialog window that will appear.
         Or see Reset a Mac OS X 10.7 Lion Password, OS X Mountain Lion- Reset a login password, and
         OS X Lion- Apple ID can be used to reset your user account password.
    For Snow Leopard and earlier with installer DVD
         Mac OS X 10.6- If you forget your administrator password
    For Snow Leopard and earlier without installer DVD
        How to reset your Mac OS X password without an installer disc | MacYourself

  • HT2478 Why does this often just revert back to the stock Mountain Lion background? Not that it's ugly or anything, its just annoying having to go back and change the settings all the time!

    Yeah, why?

    Hi Ethan,
    This is a user to user forum, so there is nothing we can do to respond to your post. However, you can send feedback to Apple: Apple - Feedback and you can complete the Apple Retail Store survey: Apple Retail Store - Feedback
    If you are now experiencing a "grinding noise" when you start up the Mac, then take it back to the store. Also, if you want to reproduce the original problem, then play a game at home until it occurs, then take it to the Store (don't turn it off - just close the lid). Beyond doing a diagnostics test, there is very little else they can do if you are having a problem that you cannot reproduce when they are looking at the machine. Sort of like one of those annoying squeaks or groans in car. If you cannot reproduce it at the dealer, they can't fix it....Not sure what else you would expect them to do if they have no way to see the problem occurring, and the tests come back fine....
    Cheers,
    GB

  • I just bought a new MacBook Pro and it came with the old operating system, how do I upgrade it to the latest one without having to purchase it?

    Hi,
    Im a new Mac user. I currently just bought a new MacBook Pro. The first computer I got apparently had a problem with the flex, so I had to go change it for a new one. The first one had the latest operating system, the second one the store gave me didn't, yet it's still a brand new computer, so I don't see why I should have to pay for the new operating system, which should already come with my brand new computer. So I am trying to contact apple so they may give me permission to download it from the app store for free, due to this inconvenience and first bad experience. The vendor tells me that sometimes new computers may come with old operating systems because they're from an old batch of new computers. Oh and by the way, I'm from Honduras, and bought it at Jetstereo, in Tegucigalpa (the capital). This store is a licensed distributor.
    Hope someone can help me,
    Ankie Zapata

    Go to the Mac App Store main page and click on Support under Quick Links.
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  • How do I get another copy of Mountain Lion...already purchased one

    I bought an update for the 27" iMac....put it on a USB drive, and somewhere between the 2 desk lost it. I am trying to update the MacBook Pro.
    Still have confirmation codes but every attempt to find just the download ask for another $19.99   Thanks

    Have you checked your Purchases tab in the Mac App Store? That is where it should be. And if you paid for it, you do not need to pay for it again.

  • I just bought a imac g4 and i didnt come with anything except the electric cable, do i need anything else. how do i hook it up.

    help i need to know how to get this thing up and running, at least see if it works

    Press power button & see what it does. Power cord is the only required cord.
    Any two button usb mouse will work.  Any usb keyboard will work.  alt key is the option key. windows key is the command key.  Apple keyboard will be easier to use.
    Restore Tiger 10.4 & Leopard 10.5  DVDs are available from Apple by calling 800-767-2775 as of January 20, 2013. Have your serial number ready. Have your credit card ready too.  There is a small fee.
    https://discussions.apple.com/thread/4720126?tstart=0

  • We just bought an IMac and it has no dvd rom to put disc in for download of elements 12

    Can you enter serial number and download from online? Did I purchase the wrong version?

    I bought Photoshop. I see where I can download a trial or buy a version to download, but I am not seeing a link to enter serial number for already purchased.

  • I have my iPhone 5 and I have been trying to activate Facetime, but when I try to activate it, it says: Waiting for activation.  I wait and then there's an error with the activation. How can I activate Facetime? I have put my cell number and my Apple ID

    Please show me step by step how to activate Facetime.

    I'm from Mexico City. According a table, Mexico is available for Facetime calls. Thanks for replying!

  • Copy of Mountain Lion

    I just purchased a refurbished Macbook.  It is already running Mountain Lion.  How do I get a copy of Mountain Lion for my older iMac?

    download it from the mac app store, it should be available under "purchased" items on the mac app store, once you have signed in with your apple id.

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