Just bought iphone4 and trying to access app store but message reads "cannot connect to the app store"?
Just bought IPhone4 and keep getting "could not activate Cellular data network" - any ideas please?
Hey William,
It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
Can't connect to the iTunes Store - Apple Support
Note that the title is for the iTunes Store, the steps are still relevant.
Thanks for using Apple Support Communities.
Happy computing,
Brett L
Similar Messages
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I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please?
I'm also having this problem I've already tried changing the year stuff and its still the same I succeeded once when I toggled my credit card account but after that the same problem occurred.
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When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"
When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"
same here for Windows Seven, it also says "The network connection timed out" Been like this for days.
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Would love some advice.
silly question but is your ios device jailbroken? have the hosts file been changed either by tinyumbrella, etc..
this will stop the connection to apple servers? -
regarding my iphone 3g and ipod 4 when i try to update my apps or buy using my devices my user name and password box comes up put my password in and it seems to start but then i get a message reading cant connect to the itunes store any suggestions
https://p10-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/iForgot?
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I can't get any updates or download any new apps from iTunes because I "cannot connect to the iTunes Store" or sometimes it says server. I have no trouble getting my email or surfing the Internet, so it is a problem specific to accessing iTunes. Incredibly frustrated! Please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Cannot connect to the App Store since upgrading to Mountain Lion.
I downloaded through the App Store Mountain Lion. Everything is working great except that the App Store app. I keep getting "Cannot connect to the App Store" error message. Is it possible that it's still too much traffic on the servers or a bug in Mountain Lion? App Store worked fine before obviously, otherwise I wouldn't be able to get Mountain Lion. I tried trashing the plist and cache.db several times and still no go. Anybody else have this problem? Help!
This seems to be a bug in the OS. After days looking for an answer, I found one that will probably help those of you that, like me, tried just about everything else that has been suggested in the forums:
http://b.rthr.me/wp/?p=356
I came back to this forum, being one of the latest dealing with this issue, to share this. If it works for you then please do what I did and share it in some other forum on this issue to spread the word.
Apple please fix this bug in the OS !!! -
i have 64 bit windows 7- and itunes version 10.6.1.7. yet i cannot connect to the itunes store. do i need to download something additional?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying -
I'm trying to download an app from app store but get a message saying cannot connect to i tunes store--my wireless network is working. What gives?
This issue is cropping up everywhere on the iPad site, leading me to believe that it is an iTunes server glitch. I am able to connect without issue in the northeast U.S.
You can try this ....
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in and try again. -
I cannot connect to the iTunes store for any purpose. When I try I get the message: "Cannot connect to the iTunes Store". That is all. I have tried a lot of different things except , obviously, the correct thing.
HI ...
Try this support article > Can't connect to the iTunes Store -
My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?
Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob -
Im trying to access the movies that I've purchased on itunes through appletv. it says that I cannot connect to the itunes store. how do i fix?
Power cycle the ATV and router.
If the issue persists, on the ATV go to Settings > General > Reset -
I'm trying to help my sister in law get Itunes on her ipod touch. When I press the itunes icon on the home page it says "cannot connect to the ipod store". Similarly when I press the You Tube icon is says "Cannot connect to You Tube". I'm able to access the web through safari. Any ideas out there? Thanks.
Can't connect to the iTunes Store
Try powering off and then back on the router -
My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying
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