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Hi James,
Thanks for your sharing! This is a greate guide which can give us a global network view.
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are trying to better understand customer views on social support experience, so your participation in this
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  • Windows Server 2008 R2 SP1 - BSOD Stop Error 0x00000050 RDPWD.SYS

    Hi all,
    I have been struggling with a BSOD for the past 5 weeks and have scoured the web trying in vain to find someone else with the same issue.
    Environment:
    8 x 2008 R2 SP1 Windows Servers (8Gb RAM, 25Gb HDD) with Remote Desktop Services Roles installed, running as part of an RDS Farm.  All Servers are VM Guests (hardware version 7) running on VMware vSphere v4.1.0-260247 Hosts (Dell
    PowerEdge R710 - 128Gb RAM).  Our vSphere 'farm' has 5 Hosts that connect to our EMC SAN via iSCSI with multipath routes. 
    Each RDS Server is load balanced via a Connection Broker, and each server has the same set of software / vm hardware installed.  In a nutshell, each has Symantec Endpoint Protection v11.0.5002.333, Symantec Altiris v7.0, Microsoft Office 2007 as well as
    other various software essential to these servers.
    Symptoms:
    Randomly throughout the day, one (or more) of the RDS Servers will crash with a BSOD more often than not with "caused by driver ntoskrnl.exe" sometimes with "cng.sys" and once with "ksecpkg.sys".  So far in the 5 weeks I have had 90 crashes.  Yesterday
    all 8 of the RDS Servers crashed at some point throughout the day.
    On a typical BSOD, it says:
    The problem seems to be caused by the following file: ntoskrnl.exe
    PAGE_FAULT_IN_NONPAGED_AREA
    Technical Information:
    *** STOP: 0x00000050 (0xfffffa800c153284, 0x0000000000000001, 0xfffff880053dc0c9, 0x0000000000000000)
    *** ntoskrnl.exe - Address 0xfffff8000169ac40 base at 0xfffff8000161e000 DateStamp 0x4e02aaa3
    Using BlueScreenView it says "caused by address: ntoskrnl.exe+7cc40" nearly every time.
    I have analysed as best I could using Microsoft WinDbg, and this is the output of a typical mini-dump file:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [\\hqrds01\c$\Windows\Minidump\030112-19359-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*C:\Program Files\Debugging Tools for Windows (x64)\Symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: Server, suite: TerminalServer
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`01609000 PsLoadedModuleList = 0xfffff800`0184e670
    Debug session time: Thu Mar  1 09:14:00.921 2012 (UTC + 0:00)
    System Uptime: 0 days 21:31:41.950
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                        Bugcheck Analysis                                   
    Use !analyze -v to get detailed debugging information.
    BugCheck 50, {fffffa800be83284, 1, fffff8800576f0c9, 0}
    Could not read faulting driver name
    Probably caused by : RDPWD.SYS ( RDPWD!memcpy+1d9 )
    Followup: MachineOwner
    1: kd> !analyze -v
    *                        Bugcheck Analysis                                   
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffa800be83284, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff8800576f0c9, If non-zero, the instruction address which referenced the bad memory
     address.
    Arg4: 0000000000000000, (reserved)
    Debugging Details:
    Could not read faulting driver name
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800018b8100
     fffffa800be83284
    FAULTING_IP:
    RDPWD!memcpy+1d9
    fffff880`0576f0c9 668901          mov     word ptr [rcx],ax
    MM_INTERNAL_CODE:  0
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  svchost.exe
    CURRENT_IRQL:  0
    TRAP_FRAME:  fffff8800bf70a80 -- (.trap 0xfffff8800bf70a80)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=000000000000023d rbx=0000000000000000 rcx=fffffa800be83284
    rdx=ffffffffffe7e63b rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800576f0c9 rsp=fffff8800bf70c18 rbp=0000000000000001
     r8=000000000000001c  r9=fffff8a0033401e8 r10=fffff8a0033401e8
    r11=fffffa800be83268 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    RDPWD!memcpy+0x1d9:
    fffff880`0576f0c9 668901          mov     word ptr [rcx],ax ds:0c40:fffffa80`0be83284=????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800016319fc to fffff80001685c40
    STACK_TEXT: 
    fffff880`0bf70918 fffff800`016319fc : 00000000`00000050 fffffa80`0be83284 00000000`00000001 fffff880`0bf70a80 : nt!KeBugCheckEx
    fffff880`0bf70920 fffff800`01683d6e : 00000000`00000001 fffffa80`0be83284 00000000`00000000 fffff8a0`0be85820 : nt! ?? ::FNODOBFM::`string'+0x4611f
    fffff880`0bf70a80 fffff880`0576f0c9 : fffff880`057547cf 00000000`00000000 00000000`00000022 00000000`00000002 : nt!KiPageFault+0x16e
    fffff880`0bf70c18 fffff880`057547cf : 00000000`00000000 00000000`00000022 00000000`00000002 fffff880`0576c99d : RDPWD!memcpy+0x1d9
    fffff880`0bf70c20 fffff880`0576c9fc : fffff8a0`0f938010 00000000`00000022 00000000`00000019 00000000`00000002 : RDPWD!SM_MCSSendDataCallback+0x303
    fffff880`0bf70c60 fffff880`0576b354 : fffff880`0bf70da0 fffff8a0`033401e8 00000000`00000000 fffff880`0576abfd : RDPWD!HandleAllSendDataPDUs+0x188
    fffff880`0bf70d10 fffff880`0576af64 : 00000000`00000031 fffffa80`0bd01895 00000006`0000001f fffff880`05739079 : RDPWD!RecognizeMCSFrame+0x28
    fffff880`0bf70d50 fffff880`029ba1f8 : fffff8a0`03345000 fffffa80`0bae6e80 fffffa80`0a5c0e60 fffff880`05737e00 : RDPWD!MCSIcaRawInputWorker+0x3d4
    fffff880`0bf70df0 fffff880`057378d0 : 00000000`00000000 fffff880`0bf70f10 fffff880`0bf70f08 00000000`00000000 : termdd!IcaRawInput+0x50
    fffff880`0bf70e20 fffff880`05736d85 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tssecsrv!CRawInputDM::PassDataToServer+0x2c
    fffff880`0bf70e50 fffff880`057367c2 : fffffa80`088e8a28 fffffa80`00000000 00000000`00000031 fffff800`00000000 : tssecsrv!CFilter::FilterIncomingData+0xc9
    fffff880`0bf70ef0 fffff880`029ba1f8 : fffff880`009b8180 00000000`00000001 00000000`00000000 00000000`00000000 : tssecsrv!ScrRawInput+0x82
    fffff880`0bf70f60 fffff880`0572c4c5 : fffffa80`088e8a10 fffffa80`0bd01658 00000000`00000000 fffffa80`088e8a10 : termdd!IcaRawInput+0x50
    fffff880`0bf70f90 fffff880`029baf3e : fffffa80`0bd01620 fffffa80`0c100420 fffffa80`0bd4b450 fffffa80`0973b9b0 : tdtcp!TdInputThread+0x465
    fffff880`0bf71810 fffff880`029b9ae3 : fffffa80`09d902b0 fffffa80`0973b9b0 fffffa80`093d8520 fffffa80`0bd4b450 : termdd!IcaDriverThread+0x5a
    fffff880`0bf71840 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : termdd!IcaDeviceControlStack+0x827
    STACK_COMMAND:  kb
    FOLLOWUP_IP:
    RDPWD!memcpy+1d9
    fffff880`0576f0c9 668901          mov     word ptr [rcx],ax
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  RDPWD!memcpy+1d9
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: RDPWD
    IMAGE_NAME:  RDPWD.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7ab45
    FAILURE_BUCKET_ID:  X64_0x50_VRF_RDPWD!memcpy+1d9
    BUCKET_ID:  X64_0x50_VRF_RDPWD!memcpy+1d9
    Followup: MachineOwner
    The RDS servers are set to reboot automatically, and after a period of 5 minutes or so, the users can reconnect and log back in.  On a typical day each server will have around 10 people RDP'd in to them.
    The Users connecting to the RDS Servers included XP laptops/desktops and IGEL UD-120-LX Thin Terminals.  The XPs have SP3 installed and are fully patched via Symantec Altiris.
    Things I have tried:
    - Analyse the dump-files (as per above).
    - I have tracked each user logging on to the RDS Farm (via batch scripts) and tried to determine if this is caused by the same individual(s) but it appears random.
    - Check to see if the crashing Virtual Machine is running on a specific host, but it has happened on all Hosts.
    - Check to see if there was anything specific that happened on the day that the crashes started.  There were about 5 new poeple introduced to the RDS Farm at that time, but there were using (a) client machines that had been used previously elsewhere with
    no issues, (b) software that had been used previously, (c) in a remote location that had previous users using RDS, (d) have not been logged on to a RDS Server when it has crashed.
    - Updated Windows Server 2008 R2 SP1 to the latest patches (as of Feb 2012).
    - Turned on Verifier (using recommended settings), and then analysed dump-files with the same reference to rdpwd.sys.
    - Fixed the Memory Resource Reservation in vSphere to the full 8Gb for all these RDS Servers (so that the memory is not shared at all).
    - Ran MEMTEST on a VM Guest with the full 8Gb RAM, on a couple of the ESX Hosts.
    - Changed the VMTools Video Driver to the SVGA II driver from the Standard VGA Driver.
    - Ran a full AV Scan (using SEP).
    - Isolated the Printer Drivers using the Printer Management MMC.
    - Ran sfc /scannow of all RDS Servers and rebooted.
    The mini-dump file mentioned above is here:https://skydrive.live.com/redir.aspx?cid=48f471f287af2349&resid=48F471F287AF2349!105&parid=48F471F287AF2349!103
    I hope someone can help, as what hair I have left (from pulling it out) is turning grey!
    Andy

    *                        Bugcheck Analysis                                   
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffa800c153284, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff880053dc0c9, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    Debugging Details:
    Could not read faulting driver name
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800018cd100
     fffffa800c153284
    FAULTING_IP:
    RDPWD!memcpy+1d9
    fffff880`053dc0c9 668901          mov     word ptr [rcx],ax
    MM_INTERNAL_CODE:  0
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  svchost.exe
    CURRENT_IRQL:  0
    TRAP_FRAME:  fffff8800aa48a80 -- (.trap 0xfffff8800aa48a80)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000000001ff rbx=0000000000000000 rcx=fffffa800c153284
    rdx=ffffffffffee6b8b rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880053dc0c9 rsp=fffff8800aa48c18 rbp=0000000000000001
     r8=000000000000001c  r9=fffff8a0123923a8 r10=fffff8a0123923a8
    r11=fffffa800c153268 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    RDPWD!memcpy+0x1d9:
    fffff880`053dc0c9 668901          mov     word ptr [rcx],ax ds:8c40:fffffa80`0c153284=????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800016469fc to fffff8000169ac40
    STACK_TEXT:  
    fffff880`0aa48918 fffff800`016469fc : 00000000`00000050 fffffa80`0c153284 00000000`00000001 fffff880`0aa48a80 : nt!KeBugCheckEx
    fffff880`0aa48920 fffff800`01698d6e : 00000000`00000001 fffffa80`0c153284 00000000`00000000 fffff8a0`10919830 : nt! ?? ::FNODOBFM::`string'+0x4611f
    fffff880`0aa48a80 fffff880`053dc0c9 : fffff880`053c17cf 00000000`00000000 00000000`00000022 00000000`00000002 : nt!KiPageFault+0x16e
    fffff880`0aa48c18 fffff880`053c17cf : 00000000`00000000 00000000`00000022 00000000`00000002 fffff880`053d999d : RDPWD!memcpy+0x1d9
    fffff880`0aa48c20 fffff880`053d99fc : fffff8a0`10cf30d0 00000000`00000022 00000000`00000019 00000000`00000002 : RDPWD!SM_MCSSendDataCallback+0x303
    fffff880`0aa48c60 fffff880`053d8354 : fffff880`0aa48da0 fffff8a0`123923a8 00000000`00000000 fffff880`053d7bfd : RDPWD!HandleAllSendDataPDUs+0x188
    fffff880`0aa48d10 fffff880`053d7f64 : 00000000`00000031 fffffa80`0c039de5 00000006`0000001f fffff880`053a6079 : RDPWD!RecognizeMCSFrame+0x28
    fffff880`0aa48d50 fffff880`012c01f8 : fffff8a0`12393000 fffffa80`0bb7aa60 fffffa80`0b81e9c0 fffff880`053a4e00 : RDPWD!MCSIcaRawInputWorker+0x3d4
    fffff880`0aa48df0 fffff880`053a48d0 : 00000000`00000000 fffff880`0aa48f10 fffff880`0aa48f08 fffffa80`0c039ba8 : termdd!IcaRawInput+0x50
    fffff880`0aa48e20 fffff880`053a3d85 : fffff880`01716890 fffffa80`0c0327e8 00000000`00000000 00000000`00000000 : tssecsrv!CRawInputDM::PassDataToServer+0x2c
    fffff880`0aa48e50 fffff880`053a37c2 : fffffa80`0c16e598 fffffa80`00000000 00000000`00000031 fffff800`00000000 : tssecsrv!CFilter::FilterIncomingData+0xc9
    fffff880`0aa48ef0 fffff880`012c01f8 : fffff880`009b8180 00000000`00000001 00000000`00000000 00000000`00000000 : tssecsrv!ScrRawInput+0x82
    fffff880`0aa48f60 fffff880`052994c5 : fffffa80`0c16e580 fffffa80`0c039ba8 00000000`00000000 fffffa80`0c16e580 : termdd!IcaRawInput+0x50
    fffff880`0aa48f90 fffff880`012c0f3e : fffffa80`0c039b70 fffffa80`0acccf20 fffffa80`0a95c450 fffffa80`0abf9620 : tdtcp!TdInputThread+0x465
    fffff880`0aa49810 fffff880`012bfae3 : fffffa80`0c0a6560 fffffa80`0abf9620 fffffa80`087eee80 fffffa80`0a95c450 : termdd!IcaDriverThread+0x5a
    fffff880`0aa49840 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : termdd!IcaDeviceControlStack+0x827
    STACK_COMMAND:  kb
    FOLLOWUP_IP:
    RDPWD!memcpy+1d9
    fffff880`053dc0c9 668901          mov     word ptr [rcx],ax
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  RDPWD!memcpy+1d9
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: RDPWD
    IMAGE_NAME:  RDPWD.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7ab45
    FAILURE_BUCKET_ID:  X64_0x50_VRF_RDPWD!memcpy+1d9
    BUCKET_ID:  X64_0x50_VRF_RDPWD!memcpy+1d9
    Followup: MachineOwner
    Bug Check Code 0x50:http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023%28v=vs.85%29.aspx
    Please start by that:
    Update all possible drivers
    Uninstall all unused programs
    Disable all security softwares you have
    Run chkdsk /r /f and sfc /scannow
    Run memtest86+ to check if all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support
    If this does not help then upload MEMORY.DMP file (You can zip it and divide it using 7-ZIP) using Microsoft Skydrive and post a link here.
    You can also contact Microsoft CSS for assistance.
    This
    posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   
    Microsoft
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  • Download issue when Windows 7 Pro joins a Windows Server 2008 Active Directory

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    It just hung at the screen saying “Downloading” and it will finally stop with an error (don’t remember the error message).
    Note: If I have the full Norton installation file then I am able to install it on this computer with no problems.
    2) I downloaded the Adobe Reader installation file.  This file is not the full installation of Adobe Reader; it is more of a file where you execute it and it will download the full installation from the Internet like from their Adobe web
    site.  So when I executed this installation file, it hung at the downloading part and then it will error out with a “Actionlist Not Found” message.
    Note: If I have the full Adobe Reader installation file then I am able to install it on this computer with no problems.
    3) I installed Microsoft Office 2010 Standard version on this computer. 
    I configured Microsoft Outlook to retrieve emails from my email provider (pop and smtp settings). 
    After configuring Microsoft Outlook, I was able to send emails through Microsoft Outlook successfully (and very quickly), but he was unable to retrieve my emails. The progress bar for the Receiving in the "Outlook Send/Receive Progress" box
    shows no progress. The Progress bar is not moving. There is a message at the bottom of Microsoft Outlook stating "Receiving message 1 of 6 (x.xx KB of x.xx MB)" and it is very slow. My new emails were not being retrieved at all. 
    I tried various pop and smtp servers that was available for my email provider, but all had the same effect.
    4) I can access certain web sites (e.g.
    www.yahoo.com, www.cnn.com) while I cannot access other web sites like
    www.usatoday.com, my web hosting email site.
    Note: I had a Dell computer with Windows XP Professional operating system and this computer does not have any of the above issues.
    The above are only a few examples that I have experienced. 
    If I removed this Dell OptiPlex 3010 computer from the Windows Server 2008 Active Directory then I still experience the same issue.
    So as another test, I setup the other new Dell OptiPlex 3010 with the same Windows 7 Professional OS with SP1. 
    This time, I did not join the Windows Server 2008 Active Directory and I was able to successfully download the full Norton installation files, download the full Adobe Reader installation files, download my emails from Microsoft Outlook 2010, etc. 
    But once I joined this computer to the Windows Server 2008 Active Directory then I am not able to download these files and emails at all.
    It seems like there might be some group policy or a security setting that is preventing these downloads so I disabled the group policy on the Windows Server 2008 AD and Windows 7 Profession OS, but it didn’t resolve the issue.
     I disabled all of the firewall programs on this Windows 7 Professional OS, but it still did not resolve the issue.
    Since the Windows Server 2008 AD did not have DHCP installed, I installed DHCP and setup a scope. 
    Then configured the Windows 7 Professional OS to obtain an IP address, but it didn’t resolve the issue.
    If I move this Windows 7 Professional computer to another network where it did not have any Active Directory; it just had a wireless router serving DHCP then everything works on the Windows 7 Pro computer.
    Any ideas what is the root cause when a Windows 7 Professional computer join a Windows Server 2008 AD?
    Thanks,
    wl_tech

    Hi,
    Could you please tell some information for the AD environment and how it connect to the internet?
    Regarding 3rd party installlers didn't work as expected, please also seek help in their offical website.
    For outlook not receiving emails, could you please take a look in
    Event Viewer and see if there are any special errors logged there?
    And when trying to access the website like
    www.usatoday.com, any special errors IE showed out?
    Best regards
    Michael Shao
    TechNet Community Support

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