Just got a macbook air and tried to import photos to it from my ipad4 and get the 'can't import, unrecognized file message? anyone know whats going on?

i can't import photos from my ipad4 to my new macbook air - get the unrecognized file message... what am i missing?

Hope info from this below linked article is helpful..
http://support.apple.com/kb/PH2351
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

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I
got your message about making sure to use the machine specific disk that came with my machine. Unfortunately, Apple no longer sells Tiger replacement disks. I've got a couple of bids out on ebay, and will update when I have news to add to this post.
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Just got a macbook air and tried to import photos to it from my ipad4 and get the 'can't import, unrecognized file message? anyone know whats going on?

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