Just got an iPad mini and now the screen suddenly stopped working. What to do?

Got my iPad mini as a gift last week and last night the screen suddenly stopped responding [while in use]... until now. Read and tried the troubleshooting tips here and other sources (resetting, cleaning the screen, restoring from back up, etc) but nothing seemed to work. It's currently running on iOS 6.1.3 syncs with iTunes and doesn't seem to have any problem as viewed on iTunes, wasn't dropped, abused or anything. Using warranty and having it replaced will be my last resort since I'm kinda embarrassed telling the person who gave it to me that it's broken or damaged.
Please do help. Huge thanks!

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Similar Messages

HT204053 My wife just got this iPad mini and I want to copy the address book on my iPad 2 over to the mini. Can I use iCloud to do this?

My wife just got this iPad mini and I want to copy the address book on my iPad 2 over to the mini. Can I use iCloud to do this and what are the steps. The 2 devices have different Apple IDs.

Download the "My Contacts Backup" app from App Store to your iPad 2. Make a backup and send it by email to your wife's address. Open this email from iPad mini and tap the attachment to import the contacts into iPad mini Contacts app.
Message was edited by: cheonweb

Our daughter just got an iPad Mini and I set it up for her, but I originally set it up under my apple id in order to create an apple id for her. Is there any way for me to switch it to her account as the main user?

Our daughter just got an iPad mini and I originally set it up under my Apple ID in order to create an Apple ID for her (she's under 13 so I set up iCloud family)... is there any way to switch the main user to her so that she can use iMessage and such under her own account? When she uses iMessage it's my account. I can't find a solution anywhere. Thank you!!

Hi Maudluna,
I understand you would like to sign out your Apple ID from an iPad. You can do this easily by following the steps in the article below. I have also linked to an article about Family Sharing which can help you create and manage multiple accounts:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store - Apple Support
Start or join a family group using Family Sharing - Apple Support
Family Sharing makes it easy for up to six people in your family to share each other’s iTunes, iBooks, and App Store purchases without sharing accounts. Pay for family purchases with the same credit card and approve kids’ spending right from a parent’s device. And share photos, a family calendar, and more to help keep everyone connected.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

Hi i have just got a ipad mini and have set the password and cant remember it how can i access my ipad

hi i have just got a ipad mini and have set the password and cant remember it how can i access my ipad

There are instructions on this page for how to reset your iPad : http://support.apple.com/kb/HT1212

Just got new iPad mini and I can only get 140 pictutes in My Photo Stream while in my other devices I have 1000 photos in My Photo Stream. How do I sync to have all photos in My Photo Stream on this new iPad mini?

Just got new iPad mini and I can only get 140 pictutes in My Photo Stream while in my other devices I have 1000 photos in My Photo Stream. How do I sync to have all photos in My Photo Stream on this new iPad mini?

Hi Jose Sam,
It sounds like some of your photos are over 30 days old.
iCloud: My Photo Stream troubleshooting
http://support.apple.com/kb/ts3989
I see different photos in My Photo Stream on each of my devices.
Your device will keep up to 1000 photos, even if they are older than 30 days. Photos older than 30 days are removed from the iCloud server, so all devices may not have the same photos, depending on when you enabled My Photo Stream.
You may want to sync the older photos through iTunes to get them on your new iPad mini.
Thank you for visiting Apple Support Communities.
Nubz

I just got an IPAD Mini and wanted to buy extra chargers Can anyone recommend a rapid charger?

I just got an IPAD Mini and wanted to buy extra wall and auto chargers. Are there rapid chargers made for IPAD Mini? Can anyone give me a suggestion or two about what type to purchase? Thanks so much

My understanding is that the iPad Mini has a 5W charger. You could use Apple's 10W charger for older iPads or 12W charger for the new iPad. They will charge faster.
 Cheers, Tom

I just got an ipad mini and I dont know how to set up an icloud email, please help?

I just got an ipad mini and I dont know how to set up an icloud email. I know I have an icloud account but it is set up to my gmail. Can someone please help?

Have a read here:
http://support.apple.com/kb/ht4810

I updated the software on my iPad mini and now the FaceTime app is missing. How do I restore it?, I updated the software on my iPad mini and now the FaceTime app is missing. How do I restore it?

I updated the software on my iPad mini and now the FaceTime app is missing. How do I restore it?, I updated the software on my iPad mini and now the FaceTime app is missing. How do I restore it?

Check settings an make sure FaceTime is turned on and addresses are configured (Settings app > FaceTime)
Check all of your home screens and folders. It could have been inadvertantly moved (you can also use Spotlight search to check fior it: Swipe down form the home screen. This will also let you know it it is in a folder)

Just got my ipad mini and want it to be configured same as my iphone 5 , same pics, music, apps and folder structure. i set it up as new device, and i think i messed up. help

just got my ipad mini and want it to be configured same as my iphone 5 , same pics, music, apps and folder structure. i set it up as new device, and i think i messed up. help

much appreciated. I plugged in my ipad and set it up as new instead of using iphone restore. can I still do what you suggested

Upgraded to iOS7 on my iPad Mini and now the mute button doesn't work

I upgraded to iOS7 on my WiFi only iPad Mini and now the mute button doesn't work. It toggles between Ringer on and off and of course, there is no ringer on my WiFi iPad. Same thing happens in the control panel when I switch functions and try to mute the sound there. It used to toggle between Volume on and off. Anyone know how to fix this?

Try This...
Close All Open Apps... Sigh Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

I dropped my iphone 4 into the water and then i tried the rice method. The rice solved the water issue but now the screen won't work. what should i do?

I dropped my iphone 4 into the water and then i tried the rice method. The rice solved the water issue but now the screen won't work. what should i do?

I guess your definition of "solved" is different from most...
Make an appointment at the genius bar of your local Apple Store and get an out of warranty replacement.

OMG i just dropped my iPhone 3GS and now the home button isnt working, i need help :(

i dropped my iPhone 3GS whilst playing out and now the home button doesnt work, i even had the protective case on, please can someone suggest what to do, i am 12 years old and can't afford to pay the £150 to repair it :'(

thanks but im kind of stuck now coz everything else works fine except the following:
When connected to a USB cable to the COMPUTER nothing happens
When i press the home button nothing happens :/

Just got a new iPhone and now the phone and iPad won't sync together

I just got a new iPhone bc of switching to AT&T. Now the phone and iPad won't sync together. Ie. start a text on one and continue with the other

Do you mean tether?
iOS: Understanding Personal Hotspot
http://support.apple.com/kb/HT4517
Use Bluetooth to tether your iPhone, iPod touch, or iPad
http://www.macworld.com/article/1159258/bluetooth_tethering.html
How to Connect an iPad to an iPhone Via Bluetooth Tethering
http://techtips.salon.com/connect-ipad-iphone-via-bluetooth-tethering-25472.html
 Cheers, Tom

Just got an ipad mini and accidentally pushed the wrong language and can't get it back to English to get my ipad set up?

Just got a new iPad yesterday and I accidentally bumped a foreign language. How do I reset to English? I am not set up yet as the language changed before I could get it set up.

If it's brand new then call Apple, you get free Tech help for the first 3 months.

Just got an iPad mini and it will not charge.

It doesn't charge from the wall charger or from my iMac. I don't have another new style charger. Looks like a bad cable or iPad Mini.
Thoughts?

Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
~~~~~~~~~~~~~~
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

Just got an iPad mini and now the screen suddenly stopped working. What to do?

Similar Messages

Maybe you are looking for