Just installed CS5 Design Premium and Adobe Air doesn't work

I just blew over $2000.00 on this software and installed it on my new i7 MacBook Pro. So far, all the software seems to be working, but when I click on help, I get a message that says the following:
"This installation of this application is damaged. Try re-installing or contacting the publisher for assistance."
What this means is all of the help documentation for all of my new software can't be accessed. There are a lot of negative and unproductive things I could say right now, but I would like to get help, so here is a list of what I did...
1: I tried uninstalling Air and reinstalling it - FAIL
2: I tried reinstalling CS5 - FAIL
3: I called Tech Support - They told me to do the above as someone was yelling behind them and making them nervous.
If anyone out there can tell me how to fix this I would be grateful.
I have a 17 inch MacBook Pro with an i7 processor and 8 GIG of RAM and a 500 GIG 7200 RPM Hard Drive.
Thanks.

Can you look at this tech note and let us know if it solves your problem?
http://kb2.adobe.com/cps/842/cpsid_84215.html
Thanks!

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    [2013-05-24:05:55:07] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.31692987820133567 onApplicationVersion
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    [2013-05-24:05:55:08] Application Installer end with exit code 0
    [2013-05-24:05:55:17] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:55:17] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.9486814816482365 onApplicationVersion
    [2013-05-24:05:55:17] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:55:18] Application Installer end with exit code 0
    [2013-05-24:05:55:27] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:55:27] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.6162592875771224 onApplicationVersion
    [2013-05-24:05:55:27] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:55:28] Application Installer end with exit code 0
    [2013-05-24:05:55:37] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:55:38] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.502127765212208 onApplicationVersion
    [2013-05-24:05:55:38] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:55:38] Application Installer end with exit code 0
    [2013-05-24:05:55:48] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:55:48] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.19598314817994833 onApplicationVersion
    [2013-05-24:05:55:48] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:55:48] Application Installer end with exit code 0
    [2013-05-24:05:55:58] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:55:58] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.6727802748791873 onApplicationVersion
    [2013-05-24:05:55:58] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:55:58] Application Installer end with exit code 0
    [2013-05-24:05:56:16] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:56:16] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.06809419812634587 onApplicationVersion
    [2013-05-24:05:56:16] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:56:16] Application Installer end with exit code 0
    [2013-05-24:05:56:27] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:56:27] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.7936959220096469 onApplicationVersion
    [2013-05-24:05:56:27] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:56:27] Application Installer end with exit code 0
    [2013-05-24:05:56:36] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:56:36] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.4281964162364602 onApplicationVersion
    [2013-05-24:05:56:36] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:56:37] Application Installer end with exit code 0
    [2013-05-24:05:56:51] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:56:51] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.8485408276319504 onApplicationVersion
    [2013-05-24:05:56:51] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:56:51] Application Installer end with exit code 0
    [2013-05-24:05:57:01] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:57:01] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.8805129597894847 onApplicationVersion
    [2013-05-24:05:57:01] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:57:01] Application Installer end with exit code 0
    [2013-05-24:05:57:11] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:05:57:11] Commandline is: -playerVersion=11,7,700,202 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Bundesraterspiel adobe.com:air0.7853958480991423 onApplicationVersion
    [2013-05-24:05:57:11] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:05:57:11] Application Installer end with exit code 0
    [2013-05-24:06:00:10] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-24:06:00:10] Commandline is: "I:\Büro\Büro Großer\Dienstliches\Tag der deutschen Einheit\2013\Quiz\Datensicherung\quiz Relaunch 22.5.13\Bundesratespiel.air"
    [2013-05-24:06:00:10] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-24:06:00:11] Unpackaging file:///I:/B%c3%bcro/B%c3%bcro%20Gro%c3%9fer/Dienstliches/Tag%20der%20deutschen%20Einheit /2013/Quiz/Datensicherung/quiz%20Relaunch%2022.5.13/Bundesratespiel.air to C:\Users\RH2708\AppData\Local\Temp\fla7F3D.tmp
    [2013-05-24:06:00:12] Application signature verified
    [2013-05-24:06:00:12] Unpackaging/validation complete
    [2013-05-24:06:00:12] No app located for appID 'Bundesratespiel' and pubID ''
    [2013-05-24:06:00:16] Converting unpackaged application to a native installation package in C:\Users\RH2708\AppData\Local\Temp\fla92ED.tmp
    [2013-05-24:06:00:17] Native installation package creation succeeded
    [2013-05-24:06:00:17] Starting app installation to C:\Program Files\Bundesratespiel. Installing app Bundesratespiel version 1.0 using the source file at file:///I:/B%c3%bcro/B%c3%bcro%20Gro%c3%9fer/Dienstliches/Tag%20der%20deutschen%20Einheit /2013/Quiz/Datensicherung/quiz%20Relaunch%2022.5.13/Bundesratespiel.air
    [2013-05-24:06:00:17] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
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    [2013-05-24:06:00:17] Relaunching with elevation
    [2013-05-24:06:01:59] Elevated install completed
    [2013-05-24:06:01:59] Launching subprocess with commandline C:\Program Files\Bundesratespiel\Bundesratespiel\Bundesratespiel.exe
    [2013-05-24:06:02:00] Application Installer end with exit code 0
    [2013-05-27:20:34:10] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:20:34:10] Commandline is: C:\Users\RH2708\Desktop\Bundesratespiel.air
    [2013-05-27:20:34:10] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:20:34:11] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]
    [2013-05-27:20:34:33] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:20:34:33] Commandline is: C:\Users\RH2708\Desktop\Bundesratespiel.air
    [2013-05-27:20:34:33] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:20:34:33] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]
    [2013-05-27:20:35:02] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
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    [2013-05-27:20:36:20] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:20:36:20] Commandline is: C:\Users\RH2708\Desktop\Bundesratespiel.air
    [2013-05-27:20:36:20] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:20:36:20] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]
    [2013-05-27:20:46:23] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:20:46:23] Commandline is: C:\Users\RH2708\Desktop\Bundesratespiel.air
    [2013-05-27:20:46:23] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:20:46:23] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]
    [2013-05-27:20:50:15] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:20:50:15] Commandline is:
    [2013-05-27:20:50:15] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:20:50:15] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]
    [2013-05-27:20:50:20] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:20:50:20] Commandline is:
    [2013-05-27:20:50:20] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:20:50:20] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]
    [2013-05-27:21:02:08] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:21:02:08] Commandline is:
    [2013-05-27:21:02:08] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:21:02:14] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2013-05-27:21:02:14] Runtime Installer end with exit code 0
    [2013-05-27:21:02:14] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:21:02:14] Commandline is: -installupdatecheck
    [2013-05-27:21:02:14] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:21:02:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/setup.swf" errorID=0]
    [2013-05-27:21:03:05] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:21:03:05] Commandline is: "D:\Büro\Büro Großer\Dienstliches\Tag der deutschen Einheit\2013\Quiz\Bundesratespiel.air"
    [2013-05-27:21:03:05] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:21:03:05] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]
    [2013-05-27:21:03:14] Application Installer begin with version 3.7.0.1860 on Windows 7 x86
    [2013-05-27:21:03:14] Commandline is: "D:\Büro\Büro Großer\Dienstliches\Tag der deutschen Einheit\2013\Quiz\Bundesratespiel.air"
    [2013-05-27:21:03:14] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR
    [2013-05-27:21:03:14] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]

    The problem is fixed:
    With Windows Fix It at least I was able to uninstall Adobe Air. After Reisnatllation of Air and my application the system is running quite wonderful.
    Best regards,
    R. H.

  • Acrobat Error after installing CS5 Design Premium

    OK, I'm going to try and explain exactly what I am doing and when I'm getting this error so please bear with me.
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    Hi,
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  • Error(s) installing CS5 Design premium

    I'm trying (desperately) to install an upgrade from CS4 Design premium to CS5 design pr
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    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 129 error(s), 105 warning(s)
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                Family: Photoshop
                ProductName: Adobe Photoshop CS5 Core_x64
                This parent relationship is not satisfied, because this payload is not present in this session.
    WARNING: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has recommended dependency on:
    WARNING:     Family: Adobe Web Suite CS5
    WARNING:     ProductName: Adobe Media Encoder CS5 X64
    WARNING:     MinVersion: 0.0.0.0
    WARNING:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    WARNING:     Removing this payload from the dependency list.
    WARNING: The payload with AdobeCode:  {E8815668-95B0-443D-AC92-2BFD7DD8F16A} has recommended dependency on:
    WARNING:     Family: Adobe Web Suite CS5
    WARNING:     ProductName: Adobe Media Encoder CS5 X64
    WARNING:     MinVersion: 0.0.0.0
    WARNING:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    WARNING:     Removing this payload from the dependency list.
    WARNING: The payload with AdobeCode:  {F9766AC1-1461-1033-B862-DF8FE1C033BE} has recommended dependency on:
    WARNING:     Family: Adobe Web Suite CS5
    WARNING:     ProductName: Adobe Media Encoder CS5 X64
    WARNING:     MinVersion: 0.0.0.0
    WARNING:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    WARNING:     Removing this payload from the dependency list.
    WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
    WARNING: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
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    WARNING: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}
    WARNING: OS requirements not met for {E8815668-95B0-443D-AC92-2BFD7DD8F16A}
    WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure

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  • Vista Ultimate, Firefox 4.01 just installed. The back and forward buttons do not work with this new installation. Help please.

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