Just installed Firefox 3.6. Firefox will not start and Firefox safemode does not start either. Using Task manager I do not see if started either. If I create a new profile and start from that window, Firefox starts up. I see no error windows/messages. I d

Just installed Firefox 3.6. Firefox will not start and Firefox safemode does not start either. Using Task manager I do not see if started either. If I create a new profile and start from that window, Firefox starts up. I see no error windows/messages. I do have it listed in my Firewall as an exception program with Permit All. What is happening?
== This happened ==
Every time Firefox opened
== After removing Firefox and Reinstalling it. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; MS-RTC LM 8)

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See also [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]

Similar Messages

  • I recently had to create a new profile, and thought I had backed up my bookmarks. They are now gone and I have not been able to restore them. Any chance they can be recovered? Thanks!

    I recently had to create a new profile, and thought I had backed up my bookmarks. They are now gone and I have not been able to restore them. ANy chance they can be recovered? Thanks!

    It is possible that you forgot to add a file extension (.json) while saving and in that case you may be looking for the wrong file.
    Also make sure that you search for hidden files and folder in case the file was saved in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder]
    Firefox won't import the file without a .json file extension ("Can't process ..."), but you can create a backup with any name.

  • My firefox is running in the background, unvisible. It will not allow me to uninstall/ reinstall because it says it is running. I cannot create a new profile because it says that firefox is running? How do I fix this??

    I have tried restarting my computer, tried uninstalling, tried reinstalling but it always tells me that Firefox is open and running. When I select the task manager, there is no "firefox" under process. I have tried checking to make sure that the "read only" box is not checked under the profile properties. it seems like my only option now is to create a new profile. However, the profile manager won't even come up because it says firefox is running in the background. So frustrating!

    Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
    Download a fresh Firefox copy and save the file to the desktop.
    * Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
    Uninstall your current Firefox version if possible.
    *Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
    You can force Firefox to create a new default profile if you remove the profiles.ini file.
    * http://kb.mozillazine.org/profiles.ini_file
    You can find that file here:
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
    The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.
    *http://kb.mozillazine.org/Show_hidden_files_and_folders
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *http://kb.mozillazine.org/Profile_backup
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • So I tried the creating a new profile and all that, didn't help. Firefox still shows up on the process window, but wont open

    So I've uninstalled it, reinstalled it, rebooted my computer, troubleshooted, ended the process and all the combinations of those. I created a new profile, since my settings may have been corrupted and followed the steps, and nothing. I've restored to a previous date, everything. Nothing works. It shows the process is running, but nothing show's up. I tweaked with the compatibility to see what would happen and chose to run it in 640x480 and it apparently worked, but it comes up invisible? I've asked people for help, but all they've done is called me a noob and told me to switch off to google chrome. If someone can help, I'd greatly appreciate it.
    Also, I'm currently running Windows 7 starter for an OS.
    == This happened ==
    Every time Firefox opened
    == My battery died and I rebooted. ==
    == User Agent ==
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

    Your issue may be caused by Malware. You can run and update the following '''free''' anti virus software:
    1. Malwarebytes (Free version) - http://www.malwarebytes.org
    2. Spybot Search & Destroy - http://www.safer-networking.org
    3.Spyware Terminator - http://www.spywareterminator.com
    In addition, there are a number of forums you can use to help get rid of your infection. These include:
    *http://www.bleepingcomputer.com/forums/
    *http://forums.spybot.info/
    *http://www.spywarewarrior.com/index.php .
    Extensions can sometimes be the cause of problems. If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See [[Troubleshooting extensions and themes]] Try [[Safe Mode]]

  • I have created a new profile and copied firefox files from my old computer into it. How do I switch to the new profile, do I just delete the old one?

    I am running windows 7 I had to recover my files from an external hard drive when my old computer crashed. I have created a new profiles as outlined in the firefox website and copied all the files into it. I just need to know how to use this new profile when I open firefox, do I just delete the old profile? Or do I have to reinstall firefox.

    If you no longer need or intent to use that older profile then you can use the Profile Manager to remove that profile and delete the files.
    *http://kb.mozillazine.org/Profile_Manager
    *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
    *http://kb.mozillazine.org/Profile_backup

  • Firefox crashed and quit working and since then crashes when I try to open it; I have tried uninstalling and reinstalling, creating a new profile, and starting in safe mode - what else can I try?

    I don't know how to get to the crash ID since I can't get into the Firefox window to go to 'help'.
    The crash report details:
    AdapterDeviceID: 0322
    AdapterVendorID: 10de
    Add-ons: [email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2
    AvailableVirtualMemory: 2043473920
    BuildID: 20110902133214
    CrashTime: 1316129359
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1315428336
    Notes: AdapterVendorID: 10de, AdapterDeviceID: 0322, AdapterDriverVersion: 5.3.1.6
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 95303
    StartupTime: 1316129351
    SystemMemoryUsePercentage: 91
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 2147352576
    Vendor: Mozilla
    Version: 6.0.2
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
    RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

    Create a new profile as a test to check if your current profile is causing the problems.
    See "Basic Troubleshooting: Make a new profile":
    * https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
    There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    See:
    * http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * https://support.mozilla.com/kb/Firefox+crashes
    * https://support.mozilla.com/en-US/kb/latest-firefox-issues
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
    See:
    * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
    * https://support.mozilla.com/kb/Mozilla+Crash+Reporter
    * https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
    <br>
    Firefox 8
    * getfirefox.com

  • I was upgrading to iOS5, backed up files on my iphone4, when relaunching the iPhone, I decided to create a new profile (and then copy all contacts from the old profile). The old profile then got erased, together with all contacts. No old profile in iTunes

    I was upgrading my iPhone 4 to iOS 5. The old files in my profile backed up. When relaunching the iPhone, I decided to create new profile on the iPhone, thinking I could copy my old contacts from the old profile (as iCloud seems to merge all contacts). When the ne profile was created on the iPhone, the old profile on iTunes disappared without a trace.  Please help restore my contacts.

    Did you use the Profile Manager or did you use reset to create that new profile?
    *https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems
    A reset tries to import some data from the old profile and then moves the profile to the desktop, but if you use the Profile Manager then you need to copy that data yourself to the new profile.
    If you've deleted the old profile before making sure that your data has been recovered then you've lost that personal data.
    *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • Firefox 4 on Win7 uses 100% CPU for Favicon Animation. Allready reinstalled it, created a new Profile and deleted the old one. Firefox still gets very slow over time. Any more suggestions?

    OS is Win7 64Bit

    You will find appropriate Consumer-specific support by beginning your own, new thread in this forum =>
    http://answers.microsoft.com/en-us/protect/forum/protect_scanning
    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

  • Firefox will not open and my profile name changes, after I creat a new profile it works until I try to open again

    Firefox version 16.0.2 was working I have used FF for years. A few days ago it started to run very slow opening web sites. Then this morning when I tried to open it I saw a progress bar that looked like the kind I see after an update has been applied but FF never opened.
    I rebooted my windows 7 64 bit and tried again, nothing FF would not open and I got no error message.
    So I opened the profile manager and only found a default profile not the one I created last year with my name. I created a new profile and browsed to my old profile folder. FF opened and ran fine until I closed it and later tried to open it again then I kept getting an error box telling me that FF had crashed and asked if I wanted to send a report and restart, I did but no good it still would not open.
    I ran the profile manager again and found my profile had changed name to a bunch of numbers. I delete that profile but kept the folder then made a new one and that worked. I shut it down again and once again I get the We're sorry error box.
    By the way I had set the profile manager to open when FF loads and it is not opening so the problem is before it gets to that command.

    First I already have my view set to show everything so that is not the problem.
    But I just tried opening "Computer" from the start button then type in profiles.ini in the address bar and hit enter. The profile manager opened with my profile listed. I selected it and hit start firefox and it opened as it should.
    I closed it again and tried to open it from the shortcut in my task bar and I got the Sorry window.
    But then I tried to open it from the short cut you get when you press the start button and program list and it work!
    I went back to my desk top and tried the short cut on the desk top and it worked.
    So I deleted the short cut on the task bar and created a new one and it worked.
    I rebooted the computer and tried again and the task bar shortcut works and has the right profile.
    So it seems that the problem is that the short cut was corrupted and was causing the error that caused the program to fail to open.
    I had no idea a shortcut could do that. In the past I have had short cut stop working but never do what this one did.
    I still have no idea where the profiles.ini is.

  • Firefox loads with "parent.lock" in profile folder. Can't get beyond start-up page on the internet. Creating a new profile & deleting old profile in ProfileManager did not solve prblm. When I start Firefox the file is back. scan disc found nothing

    Every time I open Firefox I can't get beyond the first page. No connection to internet. It just says "connecting" and hangs. I create a new profile and delete the old one and I can start firefox and get to the internet, but when I shut the system down, the next time it will not go beyond the first opening page and the "parent.lock" file is present in my profile folder.

    Every time I open Firefox I can't get beyond the first page. No connection to internet. It just says "connecting" and hangs. I create a new profile and delete the old one and I can start firefox and get to the internet, but when I shut the system down, the next time it will not go beyond the first opening page and the "parent.lock" file is present in my profile folder.

  • After latest update (today), Firefox continually crashes. How can I uninstall this latest update? Tried creating new profiles and they also crash.

    Firefox worked earlier today (August 19, 2013 about 6:30 pm EDT). When I opened Firefix after 9pm EDT, Firefox attempted to perform an update. No error was given, but now Firefox will not start. Running a Windows 8 machine with all updates and current security software with no known malware on my system.
    When I try to start Firefox, the system shows the "working" circle, but then nothing. I created a new profile, and got Firefox to start, but whenever I try to go to any website, Firefox crashes.
    Last 2 crash reports from today:
    InstallTime20130814063812 (contents: 1376962029)
    LastCrash (contents: 1376969373)

    If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
    Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
    *Do NOT click the Reset button on the Safe Mode start window.
    You can use one of these to start Firefox in <u>Safe Mode</u>:
    *On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
    *On Mac, hold down the Options key while starting Firefox
    *Help > Restart with Add-ons Disabled
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Firefox not working, instructed to create a new profile, said it would save old files, restarted firefox, all old files seem to be gone? Can anyone explain?

    I was having issues with Firefox opening. I opened my Safari browser to troubleshoot and after looking for solutions to Firefox not opening, I opened the firefox profile manager. The directions instructed me to create a new profile and then delete my old one (and save old files). I did that and then upon restarting firefox all my bookmarks, history, passwords etc. were gone. When I looked at the folders in my profile file, they all had creation dates of only a few minutes prior. Did I lose it all? I followed the instructions, I don't understand where all my information went.

    Did you use the Profile Manager or did you use reset to create that new profile?
    *https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems
    A reset tries to import some data from the old profile and then moves the profile to the desktop, but if you use the Profile Manager then you need to copy that data yourself to the new profile.
    If you've deleted the old profile before making sure that your data has been recovered then you've lost that personal data.
    *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • I tried creating a new profile to fix my firefox crash issue as well as reinstalling it, is there anything else I can do to fix it?

    When I try to open firefox it immediately crashes and says "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." There is no crash ID. I tried to submit a report yesterday, but received no email that it was received. I do not know how long it normally takes for a response. Anyway, I have Windows Vista. I tried reinstalling firefox, which did not work. I followed the steps of creating a new profile and did not try to bring any of my saved settings over to the new profile. Firefox opened, but when I tried to go to comcast.net it immediately closed and came up with the same exact crash error.

    You do not get a response if you submit a crash report.
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    You can open the <b>about:crashes</b> page via the location bar, like you open a website.
    See:
    *http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
    *https://support.mozilla.com/kb/Mozilla+Crash+Reporter
    See also:
    *http://kb.mozillazine.org/Firefox_crashes
    *https://support.mozilla.com/kb/Firefox+crashes
    *https://support.mozilla.com/kb/Firefox+crashes+when+you+open+it

  • When I attempt to start Firefox, I get an erroro message that says "Firefox is already running. You must close it...When I go to Task Manager, I find that it is not running. I uninstalled and re-installed, but the same thng happens.

    I have received this message before, and used Task Manager to close the process. Then it would start OK.
    This time, it won't start, and the same message is displayed.

    Create a new profile as a test to check if your current profile is causing the problems.
    See "Basic Troubleshooting: Make a new profile":
    *https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    See:
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • Firefox is refusing to start. It says that my profile is missing, which it appears to be. Yet the way in which one goes about creating a new profile wont' work either. Anybody have a bloody clue what's going on and how to fix it?

    Firefox is refusing to start. It says that my profile is missing, which it appears to be. Yet the way in which one goes about creating a new profile wont' work either. Anybody have a bloody clue what's going on and how to fix it?

    AIR give you classes to detect an on-line or off-line status, it's in 
    this way for the sake of flexibility for instance what happens if you 
    only what to sync  data only on Saturdays at 2 am? If it were done 
    automatically that'll be a problem. And it isn't so complicated.
    You can download the SalesBuilder from AIR examples at www.adobe.com/devnet/air
      it's an application that does everything you have in mind.
    I don't understand your question abou file types.
    An AIR app can communicate with almost every backend served tech 
    CF, .Net, PHP, RoR.
    Sincerely,
    Michael
    El 14/05/2009, a las 8:48, IrishAIRMax <[email protected]> escribió:
    >
    I have to say that I'm loving the picture! well cool!
    >
    Sorry but I don't quiet understand. I thought AIR did the updating 
    automatically? I didn't realise the developer had to program the 
    logic of how the updates take place?  Is it a case in most AIR apps 
    that when online the app updates the server and once every intervel 
    (of however long) the local SQLite DB is synced to the more updated 
    server DB. Then when offline the developer has to sense that the app 
    is offline and store a log manually of the updates without any help 
    from AIR itself, and then update once it comes online again?
    >
    Can AIR link to anything more than a database on the server side 
    apart from webservices, for example .as files or any other file types?
    >
    What type of server is a Flex app stored on, is it a specific Adobe 
    server rather than a Java or .NET server?
    >
    Thank you so much for your last comment!
    IrishAIRMax
    >

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