Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.

Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please

Barbara,
same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
No operating probl. Windows 7.
A File is missing cant start El. Premiere works and even media from the catal. is to get.
Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
Please do. Thanks.

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Adobe Photoshop 11 and Premiere Elements

I purchased the above on a disk and installed it on my windows pc. We have today bought an IMac which does not have a disk drive. Can I download these two programmes using the serial numbers that came with the disk?

Yes, you can just download the PSE trial and enter the serial number into that.

Adobe Photoshop elements 10 & Premiere elements 10

I bought Adobe Photoshop elements 10 & Premiere elements 10 but I'm struggling to install it. Please assist. I have Windows 8. Even if it is just to the download link.

Please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ which discusses how to download your purchased Adobe software.

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" -- [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" --> [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]. I have found different solution on how to fix it, but it's still hard to find where to change "," to ".". When I try to change my .prel file to a .xml it all shows symbols, letters and numbers, not only numbers like a have seen others. I have a LLOOONNNGGG movie to fix. Can anyone help?

Hoerup
Thanks for the update. Sorry that the news was not better.
There are several cases of keyframe error 142 being reporting, some for version 12 and some for version 13.
In your case, we may be able to get some help from Adobe via its Adobe Chat since you have purchased, registered, latest version
Premiere Elements.13. Let us see what Adobe Chat can do for us. Please click on the following link
Contact Customer Care
Premiere Elements
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the link does not hold its set, then you will need to navigate to Chat Panel using the above links.
As of a moment ago, the Chat Panel was seen to be active. The titles are not ideal, but they do lead
to an active Chat Panel. I am hoping that the representative whom you reach can answer your question more
fully or transfer you to an Adobe group which can.
We will be watching for further developments.
Best wishes
ATR

Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows 7 64 bit install

I have Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows & Mac - Full Bundle Version. It comes with 5 disk, to install on win 7 64 bit you use disk 2, what is disk #4 used for?
No instuctions found with software and Adobe chat does not know. Thank you

It is the content disc for Windows. You can find additional details at Install Premiere Elements, Photoshop Elements - http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html.

Download of Adobe Photoshop Elements 12 & Premiere Elements 12 STE - Edition

Hello,
I own a STE-License for Adobe Photoshop Elements 12 & Premiere Elements 12.
How / Where can I download both applications?
I appreciate for any help.
Alex

PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html

How do I get my older copies of photoshop elements 6 & premiere elements 4 to be recognised by Adobe

How do I get my older copies of Photoshop elements 6 & premiere elements 4 to be recognized by Adobe? after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)
Message was edited by: GDrex after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)

GDrex for your update failures I would recommend posting in the Photoshop Elements forum at http://forums.adobe.com/community/photoshop_elements. The community members in this forum may have additional information regarding update failures for Photoshop Elements from that time period.

Adobe Photoshop 11 with Premire Elements.

I purchased this program the first weekend in August and have worked on learning it and creating a slide show of our recent trip to Africa almost every day -- a whole month. In the preview it is perfect but when it shows on the TV it is blurry. Even when I preview in full screen on my PC it is a tad blurry and the letters are a little choppy. I have read some other comments and I cannot figure out what I am doing wrong. I created the slide show in the Organizer, choose output and the DVD NTSC 720x480 setting, I rendered it, and then burned the DVD. I have made six DVD trying different setting and nothing is working. I had an old program that I created slideshows with and had success on all my DVD's but decided to buy Adobe Photoshop 11 with Premire Elements because I wanted to have more options with my photos. I have spent so much time on this project and I am so disappointed with my final product that I could cry! The slideshow only runs 45 minutes so it is under the 60 minute maximum. It shouldn't be this hard -- HELP!!

Nipomojean
Thanks for the follow up. Sorry that your news was not better.
I do not work for Adobe nor am I affiliated with it in anyway. So, what I am about to say is addressed solely in your interests.
If you have confidence in Pinnacle Studio and you can get the slideshow video you want, then go with that. Some even suggest the use of Windows Live Movie Maker and the Windows DVD Maker for creation of the DVD-VIDEO on DVD disc.
But, if you think that you want to give this one more try, I will work with you (step by step, all the steps) through this thread to try to get you a good quality Premiere Elements video representing your slideshow. Just let me know:
a. number of photos, original pixel dimensions
b. any videos going into this slideshow, what format
c. is this going to be DVD-VIDEO standard 4:3 on DVD disc or DVD-VIDEO widescreen on DVD disc?
d. are you applying pans and zooms
e. what transitions are you using
f. what effects are you using
As reference point, what is the basic problem...playback quality of the DVD-VIDEO produced? Where are you playing it..on computer of TV DVD-Player or other.
I will go as basic or technical as you want so that we get the job done. If I write something and you think "What in the world is that person talking about?", do not hesitate to communicate that to me. It will not hurt my feelings. I will rewrite what you do not understand. But in sync follow up on both sides is important.
Whatever your decision, we wish you success.
Thanks.
ATR

Getting ADOBE to recognize older software PS elements 6 & Premiere Elements 4

How do I get my older copies of Photoshop elements 6 & premiere elements 4 to be recognized by Adobe? after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)
After re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update) Says it can't update the updater?? OS = Windows 7

Scroll down to chat:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#chat

Upgrade my Photoshop Elements and Premiere Elements 7 to ver 8

Hi All,
I just bought the combo package of photoshop elements and premiere elements 7 Aug 12. I would like to purchase an upgrade for both products but I am unable to find a way to purchase. What am I missing? Thanks for your help!!

Hi,
Please visit this link: http://www.adobe.com/products/photoshopelwin/upgrade/. This might help you.

What do i do with a very slow Photoshop Elements and Premiere Elements on a PC?

I seem to be getting mixed opinions as to why my Adobe software gets so slow, despite efforts to avoid that, but my computer seems to be working just fine, it is only when in Adobe that the problems arise, like freezing, taking longer and longer periods of time to open the screen to edit a photo, or to compare two photos side by side. Any process seems to take such a long time, and the freezing can last for several minutes, and then continue on. I have had a computer person come to my house and examine my computer and though his knowledge of Photoshop is limited, he feels that it is NOT the computer but something with Adobe Photoshop. I would tend to agree with him.
Several theories have been explained to me, such as Elements and Premiere Elements are a low end of the scale of Photoshop programs, so it is just not going to be able to process high definition large photos well and quickly. Stating comments like i can only use 2 GB of my memory even though i have 8 GB, so unless i can use 64 bit this is what i have to deal with, and it is just a way for Photoshop to say you need to upgrade to the fancier programs. I do not need fancier programs. I am working hard to master these, and have accomplished 4 great blu rays in high definition thanks to recommendations from the Forum here, especially Steve with the help of his books.
Others say i need a solid state hard drive to solve the problem. Others say the only way i will ever solve the problem is to switch to a MAC. Others state is a mal-ware problem, but i have never had my hard drive so clean and uncluttered. I supposedly have as good of PC as i could have as far as QUAD-core, 8GB memory, presently a 1 TB hard drive less than 1/2 full. All suggestions involve big outlays of money, with no guarantee that things will be any better. I have tried to contact different computer companies and computer 'nerds', and these are some of the suggestions, but no one really has a lot of knowledge of the Photoshop software.
I am thinking of adding an additional internal hard drive, but not sure that is going to help either. Could i put all my Photoshop of the second hard drive, and might that speed things up?
Adobe is rather worthless in trying to get help from them. I have spent hours on the phone waiting and then talking to someone who says they understand English but they do NOT understand the question i am asking, which becomes very frustrating with repeat phone calls. I gave up yesterday trying to do that challenging experience yesterday after i had spent 3 times the amount of time they said i would need to wait to get a reply, and i was at work, and my free time had come to an end. So i am hoping you guys can give me some clues of the best thing to do.
Is it true that Photoshop Elements and Premiere Elements are just such a lower end program that trying to do things in high definition, with 2000x1500 photos, making them into a blu ray disc is a major challenge with a PC? I wish i had a greater computer knowledge, but i have struggled to achieve my goal, but the speed of it all gets very frustrating, though it is possible.
Another question asked which i don't think exists, is whether there is a program that could clean up Photoshop, or are there some clues that could accomplish that and thereby speed things up.
Would appreciate any suggestions anyone has. I am in the middle of another project so now is probably not the best time to consider any major changes. But any comments would be appreciated.
Ron

Premiere Elements 10 is now 64 bit, but not PSE10.
Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
Click image to enlarge
Turn off face recognition and the auto-analyzer to improve performance.
When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

I lost my serial number for photoshop elements11 and premiere elements 11 combo. how can I obtain a serial number for this program?

I lost my serial number for photoshop elements11 and premiere elements 11 combo. how can I obtain a serial number for this program?

If you registered the software you should be able to find the serial number thru your Adobe account online.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Can I install Disk 2 of Photoshop Elements 10 + Premiere Elements 10 after installing Disk 1?

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For more details on Discs : http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html

Photoshop Elements 12 & Premiere Elements 12 serial number.

Hi,
The combined Photoshop Elements 12 & Premiere Elements 12 DVD package that I have bought does not have a serial number that will work to install the software. The serial number on the box does not have enough digits (it has 18), there is no insert card, and the envelopes containing the DVD's have no numbers at all.
Can anyone help please?
Thank you
Tom

It was an Amazon purchase - I checked the receipt but Amazon haven't supplied any kind of code for it. I was hoping it would be on a sticker on the DVD sleeves like the copy of Lightroom I bought, but these are just blank sleeves. Maybe a batch has got out without the numbers in there.
I have talked to Amazon and they are sending me another box tomorrow, so I will see if that one has a serial number or code. If it does not I will have to return it and try a download instead.
Thank you both for your responses, I will let you know how it goes ...

Photoshop Elements 13, Premiere Elements 13 & Organizer. Cannot open apps after installing ??

Photoshop Elements 13 & Premiere Elements & Organizer. Cannot open apps after installing ?? I have downloaded and installed bot Photoshop lements 13, Premiere Elements 13 and Organizer. Cannot open apps from Welcome screen or Start menu? Progress bar scrolls, but apps never open. Need help. Thank you. (running on Windows 7 64-bit).

Hi,
Please try opening .exes directly from their installed location < Right Click the exes > Run As Administrator >
Organizer:
C:\Program Files\Adobe\Elements 13 Organizer\PhotoshopElementsOrganizer.exe
PSE13 Editor:
C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
PRE13:
C:\Program Files\Adobe\Adobe Premiere Elements 13\Adobe Premiere Elements.exe
Thanks,
Anwesha

Can I download my copy of Adobe Photoshop 11 and Premiere 11 online using my product key?

Can I download my copy of Adobe Photoshop 11 and Premiere 11 online using my product key?

if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.

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