Just purchased an upgrade from CS5.5 to CS6 : "valid serial number but no eligible product has been detected"... Any ideas?

Hi,
just purchased finally the upgrade for CS6 from CS5.5 Design Premium. I have a BIG problem. When I run the installation file, I put the serial for the upgrade => OK, then I have this message : "valid serial number but no eligible product has been detected", and asks me to put a serial of my actual version. I choose "Design Premium CS 5.5" with the good serial number and then I have this message : "the serial number did not match with a eligible product. Please enter an other serial"... Any ideas???
Thank you and sorry for my bad english.

Yes, I was sure about this, but their offices are closed now, so I tryed to see if somebody have an idea Thank you for your reply.

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Just purchased an upgrade from CS5.5 to CS6 : "valid serial number but no eligible product has been detected"... Any ideas?

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