Just purchased creative cloud

So I just purchased creative cloud and for some reason I am not able to download it!! Every time I try I am prompted to pay for it again!! Some one needs to do something for me now or I' want a refund!

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I just purchased creative cloud. What is the first step I should be taking?

I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.

Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit

I just purchased Creative Cloud, but it won't let me down load the app I paid for

I just purchased Creative Cloud Photo and it won't let me down load the apps, let alone even let me get to the page to down load.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Just purchased Creative Cloud single-app membership for Dreamweaver, can't open dreamweaver

Hello,
I just purchased Creative Cloud single-app membership for Dreamweaver, to upgrade the trail CS6 i had, it was still opening in trial format so i uninstalled dreamweaver on my mac. Now i can't download the new version of Dreamweaver via the Creative Cloud app. Can you reset my account so i can download Dreamweaver CC to my mac.
many thanks

Hi,
I am on OS x 10.8.3
I have used the cloud cleaner and downloaded creative cloud again and dreamweaver cc, I can open dreamweaver but its always in trial mode.
When click on Licence Product and login using my Adobe ID, it then asks for the serial number.
many thanks
Donna

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

Swelte82 what operating system are you using? You will need to meet the minimum system requirements in order to install. You can find the system requirements at System requirements | Creative Cloud.

Just purchased creative cloud. Unable to sign in?

My company just purchased me a Creative Cloud Full Suite license and I'm unable to sign in with the the Username and Password that was registered.
Does it take a certain time after purchasing to be able to download the software?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I've just purchased creative cloud but the serial number doesn't work. What can I do?

I'm just going round in circles on this website... The serial number associated with my purchase of creative cloud doesn't work. Different pages are saying different things and are sending me round in circles. Have I just been conned out of £500? Help me please someone...

See if the following help document leads to a solution:
Creative Cloud Help / Creative Cloud applications ask for serial number
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
If you purchased thru the Adobe web site then you are not being conned. You just might need to help to get you thru.

Just purchased Creative Cloud, it didn't give me the option to install Photoshop?!

Hi,
I just purchased CC and all of the programs are appearing to install apart from photoshop. When I search for it in my files the only thing that appears is "uninstall photoshop cc". Should I do that and then re-launch CC?
Thaaaanks

What shows in the Adobe Creative Cloud application in the "Install or update an application" section?
If you have already installed Photoshop CC for a trial you won't need to install it again.
-Noel

I own Lightroom5, just purchased Creative Cloud. Photo Shop shows up as installed, LR5 does not.

I had purchased Lightroom 5 a couple months ago, then a couple weeks after that started a 30 day trial of Photoshop CC. My trial expired a few days ago and I finally got around to purchasing a $10 subscription that has both LR5 and PSCC (both of which were already installed). Now the CC drop down shows Photoshop CC (2014) as installed and up to date but has Lightroom 5 under "Find New Apps" with the option to install?
I clicked "Install" just to see what would happen and it just started installing another instance of Lightroom 5.
What do I need to do to correct this?
Thanks

There's nothing to correct. it behaves as expected - apps installed outside the CC subscription are not recognized due to how the installer database works. Reinstalling is way to go.
Mylenium

I have just purchased creative cloud photography plan but cannot download photoshop?

please help

Please elaborate the issue and Supply pertinent information for quicker answers:
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Trouble with newly purchased Creative Cloud Team

I just purchased Creative Cloud Team with 5 seats. When we go to download the different applications, some only say "TRY". WHAT IS UP WITH THIS?!?!
I get Premiere and After Effects, but Photoshop only has a "TRY" button. My coworker isn't even seeing Premiere in his options! What is going on here?!
Someone, please help.
Thanks.

No worries, just follow some extra steps.
Did you assign seats to your coworkers ?
You have to log-in with the email and password of the Team manager; probably the one who purchased it - you as well ? Then look for the button to manage your team (assigning seats by inviting probably yourself and other users). Don't forget they all (you included) need to click the Acceptance link in the invitation email they received ! After that, the application buttons will display "Install".
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html

I double purchase Creative Cloud Photography plan, I want to cancel one.

Hi,
I just purchased Creative Cloud Photography plan, but I can not open my photoshop program, I didn't notice that I should wait about 15 minutes to get the subscription works.
So I purchase again the same subscription. Now I have double subscription for Creative Cloud Photography plan. I want to cancel one.
Anyone can hel how to do this?
Thank you,
Alex

Its settled now, and i already charged double for same software.
I call the customer support, send them a message many times, and my request status is WITHDRAWN because
"Your support case was cancelled because we did not receive a response
from you"
How come you guys cant solve this kind of problem?

I purchased creative cloud, but my lightroom still says: mobile trial expired

I just purchased creative cloud, but my lightroom still says: mobile trial expired.
I started this trial before I bought my CC license.

Hi There,
Kindly try out the steps mentioned in the below mentioned link.
I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
Thanks,
Atul Saini

I just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with

i just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with customer service.

First check to see your plan is active: Adobe ID
Try launching Photoshop choosing Trial instead of a purchase.
Mac             /Applications/Photoshop CC/Photoshop CC.app
Windows C:\Program files\Adobe\Adobe Photoshop CC\Photoshop CC.exe
Then once inside, go to Help > Sign in... There, use the email address and password for your account and it should activate.
If that does not work, could you tell me what version of PS you have and what os version you are using?

Can I just purchase Fireworks CS6 buy itself or do I have to purchase Creative Cloud to get it?

Can I just purchase Fireworks CS6 buy itself or do I have to purchase Creative Cloud to get it?

you can still purchase cs6, Creative Suite 6

Just purchased creative cloud

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