Keep getting "There was a problem reading the document (14)" when opening pdf's attached to an email
Windows 7 Pro SP1 and Adobe Acrobat Pro X
Hi Brain ,
Is it happening with all the Attachments or some specific one'?
Which email client are you using ?
You can try changing the default PDF viewer to Reader and check .
Are you trying to preview the attachment or double clicking on it to view?
Regards
Sukrit Dhingra
Similar Messages
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There was a problem reading the document (20). and (14).
Do you know what the error numbers mean??, i've checked with version 10.0.0, 10.1.2, 10.1.7 y 10.1.9
the messages displays when i open practically any document, the documents themselves don't seem affected with those messages, i just click ok on the message window and nothing wrong happens apparently, but it's getting very annoying
thanks in advance.Hi Brain ,
Is it happening with all the Attachments or some specific one'?
Which email client are you using ?
You can try changing the default PDF viewer to Reader and check .
Are you trying to preview the attachment or double clicking on it to view?
Regards
Sukrit Dhingra -
There are lots of files that are merged into one, with incorporated bookmarks, so I hope to avoid having to do the job again
Best regards EirikTry opening them with Preview.
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Waht is the meaning of code 15 in "There was a problem reading this document (15)"
I write out a PDF based on the format described in "PDF Reference" published by Adobe. Works fine for one page, but for two pages gets "There was a problem reading this document (15)" when I open it in Acrobat. No question it is my problem, but is there any reference to the various error codes so that I can look up the meaning of 15?
Hold the shift or ctrl key during pressing the OK button of the message.
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After 11.0.10 update Save as gives the error "there was a problem reading this document (21)"
We have some PDF reports that are generated from Microsoft Dynamcs AX.
When we try to "Save as" we get an error.
The client PCs that have Reader 11.0.08 do not have any problems.
The PCs that have Reader 11.0.10 give the following messages on save as:
"The document could not be saved. There was a problem reading this document (21)"
when I click OK to that error I get "Out of memory error"
I read that holding down CTRL when clicking OK would give additional information, and it told me this: "This direct object already has a container"
No older versions of Reader have had any problems with these same PDF files.Yes, we have it on multiple documents. As mentioned, they are reports that are generated from Microsoft Dynamcs AX. I have found out that not all reports get the error. PDFs from Office or Autodesk AutoCAD do not get the error.
These are the errors it displays: -
There was a problem reading the layer data. Read the composite data instead?
I can't open my psd with properly in Photoshop, it keeps showing :There was a problem reading the layer data. Read the composite data instead?
Photoshop cc
Help pleaseI just discovered this issue. Apparently if your PSD document has a tonne of layers, it will save normally. Then suppose you are working on it one day, and create lots of new additional layers...saving that will then corrupt the PSD file, as apparently the number of layers exceeds some hidden limit. You will not be able to load that back in, as Photoshop doesn't appear to allow you to do that.This issue appears for both PSD & PSB files. I lost a few weeks of updates, but recovered thanks to a few backups.
One clue you can use to ensure you don't inadvertently save over the file (thereby corrupting it), is to try duplicating a layer or a group of layers. You will not have the option to do so. If you encounter that, immediately open a new file, and drag a few groups of layers to the new document (and deleting them in the original document). You should then go back below the 'limit', allowing you to save normally.
As for the original corrupted file, well I tried repairing it with a whole host of tools. But nothing worked ....
MacReady: Any way we can we fix it?
Garry: It's gone, MacReady. -
Error message: There was an error processing a page. There was a problem reading this document (110)
I opened a pdf document in Adobe Reader X. When I attempted to scroll through the pages the following error message appeared, “There was an error processing a page. There was a problem reading the document (110). After an Internet search to try to find the reason for the error and a solution, I came across a site that suggested it was an issue regarding the fonts of the document. I then reopened the document and went into the document’s font properties (FILE – PROPERTIES – FONTS tab). There I noticed that the “Gathering font information” stopped at 2% which, of course, I took to mean that Adobe Reader X was having a difficult time in loading the font’s information. Another site suggested opening the document in the pdf reader, Foxit. So I did, and the document loaded properly with no error messages. I was still curious as to why the document did not load entirely in Adobe Reader X and if the same problem would occur using a different reader. I then downloaded the pdf reader, Nitro Reader 2. I opened the same document and initially received the following message, “The requested page number is invalid and does not exist in this document.” I closed the message and proceeded to scroll through the document. As I scrolled, the following message appeared, “This file was damaged (corrupted) and has been repaired.” I thought, “Wonderful!” I then chose <FILE – SAVE AS – PDF DOCUMENT> and saved the “repaired” document under a new name. When I opened the “repaired” document with Adobe Reader X, behold, the document opened entirely with no error message. I was curious, so I went into the document’s font properties and noticed, this time around, that the “Gathering font information” loaded to 100%. Nitro Reader 2 detected the error and fixed it. Now I’m left to wonder…why wasn’t Adobe Reader X able to do the same? I hope this post helps others who are experiencing the same issue.
When I encountered an error "there was a problem reading this document 110" in Acrobat Pro 11 on 28.7 MB CS6 file, it indeed was very frustrating.
I solved my problem, but since I don't know which step benefitted me, I've to enumerate all the steps I took:
Read below:
1.1. I could copy the file anywhere on the drive, but couldn't 'save as' from Acrobat Pro.
1.2. No document security was applied of any sort on the file.
1.3. Still in the first tab of the document properties, all details under advance section were empty. No 'PDF Version' 'location' 'file size' etc were populated. Nothing.
1.4. I couldn't change and save anything in any of property dialogue. I could comment on the text, but as soon as I tried to save, it gave an error (some sort of 'File reading' error).
1.5. When I tried to extract a page (I tried many), it gave 'reading error'.
1.6. I didn't try 'splitting error'. Since I was 100% sure, it'll give me same reading error.
1.7. I opened the file in Firefox and tried saving it as pdf from there. But no error, but no save either.
1.8. I ran 'Remove Hidden Information' from protection panel without any errors.
1.9. I tried 'sanitize document' from the same tab, but didn't succeed.
1.10. Then (here I think the problem was resolved), from Document Processing panel, I did some commands. 1st, 'Export all images', successfully. Then 'Remove all links', it found 0.
1.11. Then in 'print production' panel, I clicked/tried to open acrobat distiller. The same opened, did some processing. But I don't know if it did something in solving the problem or not.
1.12. Although I think my problem was resolved till now, but the last step I did was 'Saved As' the file (from the file menu) as a .ps file. Though I've not yet reopened/used that ps file (to convert it into a pdf file again). But around here I wanted to close the file and it asked me whether I wanted to save the file, I said yes. And it saved the file correctly. And I checked that in properties dialogue, the missing information was populated too.
1.13. Sorry for so lengthy instructions, but I had no choice. -
Our IBM Unix system uses a program called VSIFax (Esker) to create PDF documents such as invoices. Users that have updated to Acrobat version 11.0.10 can open the PDF but then when trying to save the document the get a message "This document could not be saved. There was a problem reading this document (21)." The problem is only occuring with updated version 11.0.10 (11.0.9 works fine).
More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially.
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages AdbeRdrSecUpd11008.msp -
When I try to save a PDF, I get the message "There was a problem reading this document (14)."
When I try to save a PDF, I get the message "The document could not be saved. There was a problem reading this document (14)."
I receive no other information that helps me debug what the problem is. The PDF is filled with editing comments.MobileMe was terminated on that date and you cannot access your iDisk using the Finder. You should sign out in System Preferences>MobileMe to prevent error messages - it's best to turn of any iDisk or other syncing first.
There is currently a 'limited' grace period during which you can download files from your iDisk and Gallery, and migrate to iCloud if you haven't already done so. Go to http://me.com and follow the links there. We do not know how long this facility will continue to be available. -
THE FAMOUS ERROR: There was a problem reading this document (15) - Thanks Adobe Engineering team
As a result of this error, I cannot delete pages in a big PDF file I have of 1032 pages.
The error, famous on the web and in Google, is:
there was a problem reading this document (15)
I hope I can find a solution for this, because I cannot delete the unnecessary pages inside the document which is driving me crazy.
Adobe Acrobat X has a very poor quality testing. In fact I don't beleive Adobe test their products, I think they just program them, label them as the finished product, ASK FOR A HIGH PRICE, OF COURSE, and release them to the market creating a lot of nightmares and headaches to the customer.
Adobe Acrobat X crashed several times when the files have flash content inside or formularies. The program, simply, is bad programmed with a very poor engineering inside.
As soon I find an alternative for PDF, I will switch, I promise, in fact I don't promise it, I SWEAR IT.
And if I dont find a solution for this I will put in my car a banner that says "DON'T BUY ADOBE ACROBAT, IS THE WORST PROGRAM YOU CAN FIND!"
I'm loosing days and days of work, this is costing me problems and money.Yes, there is something wrong with the document. That is the defective programming the Adobe engineering team did. And please, allow me to explain you why it is defective. After you spend millions dollars in 950 engineers and 3100 beta testers, you can destroy Adobe Acrobat X easily just downloading a website rich in flash content. Some animated banners in the downloaded pages from the web, it's enough to destroy it.
Just go to a website where you have animated banners, and press Shift+Crtl+O to download the pages...
Save your PDF document and then try to work with it.
If the document has a big size, let's say 1000 pages approximately, and many of them have flash content... Adobe Acrobat X crash automatically just moving from one page to another.
As simple as that.
Is the most unstable program I've seen in all my life. And please, don't tell me it's my machine, because I've tested it in other computers. The same!
But there is more! yes
Forms fields also destroy Acrobat X
In a big PDF file having several pages inside with forms, just go to Tools, Forms and Edit, then in the list of pages try to delete the forms fields selecting them and pressing the Del key... crasshhhh Acrobat X die.
What kind of betatesters you chose to test your products? For sure are people that are working with light documents of 5... 10 pages and no more.
For sure are not people working extensively with Adobe Acrobat, as I do.
And what happens when Acrobat X crash miserably time after time? that the Error 15 comes, because the file becomes corrupted.
This is not serious.
Is this the kind of performance and stability that Acrobat provide to the customers? having the risk to lose important documents and data, due how unstable is the program?
You can tell me you hired NASA personnel to do this program, but customers need results, and crashing the program just pressing one key is not serious.
And talking about complains I don't want to remember the last update of the Acrobat 9 !!!
And you know what? a simple tool as NitroPDF don't crash!
Sadly NitroPDF is not an option for me, because I embed videos in the PDF documents and NitroPDF don't allow me that.
I am using Adobe Acrobat X because sadly I don't find another alternative, the day I find it, I'll switch for sure.
Or perhaps we can get a miracle, and your programmers could focus in what is IMPORTANT: STABILITY AND PERFORMANCE. -
Need advice on a saving file issue. I'm having problem with saving a .pdf file to computer. Continually get an error message " This document could not be saved. There was a problem reading this document (21). This is new as this error message just recently started to pop-up.
More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially.
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages AdbeRdrSecUpd11008.msp -
Error message "There was an error processing the page.there was a problem reading this document(109)
Getting an error message when viewing the pdf report by using Adobe reader "There was an error processing the page.there was a problem reading this document(109)"
Hi,
We are using Active reports tool to generate the PDF document, And the
server is Windows 2003, and it is online document which generates
dynamically
We are facing the below error message when we try to generate, and my
local machine having Adobe Reader 7.0
Please find the screen shot below for the error message, Thank you for you
help in advance.
Thanks and Regards
Inayath Nalgar -
Can't open file - error "There was a problem reading the layer data.."
I'm on a
Mac Pro, 10.5.7
PSCS3
I have been sent a file (148MB) from a client via FTP that I can not open. The file was created on a PC, using PSCS3.
I'm usually pretty good at troubling shooting but I have not seen this before.
Any help, suggestions would welcomed.
I get the following error messages: (see attached)It looks like the atttachement did not work
Here are the error messages:
First message:
"There was a problem reading the layer data. Read the composite date instead?"
Second Message:
"Could not complete your request because the file is not compatiable with this version of Photoshop." -
HelloThank's for your helpsI hope this document is helpfulBest Regards,
Date: Sun, 22 Jun 2014 17:10:17 -0700
From: [email protected]
To: [email protected]
Subject: when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ? if you can help me th
when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ? if you can help m
created by Anoop9178 in Adobe Reader - View the full discussion
Hi,
Would it be possible for you to share the document?
Regards,
Anoop
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6485431#6485431
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Start a new discussion in Adobe Reader by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.thank's for reply and your help
i did the step's that you told me but i still have the same problem
i have the latest v.11.0.7
i
i disable the protected mode -
when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ?
if you can help me thank's
[email address removed by host]thank's for reply and your help
i did the step's that you told me but i still have the same problem
i have the latest v.11.0.7
i
i disable the protected mode
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