Keeps asking me for serial number when starting up program and when entered it tells me it's not a valid serial number, but it's the one that came with my software
I purchased CS6 Design and Web Premium through the Department of Education Australia just over a year ago and now I can no longer access my software. It keeps asking me for my serial number, but when I enter the serial number that came with the product it tells me it is invalid???
Check with the school to make sure the licensing should still be valid. Some school make arrangements only for temporary licensing.
You can also try checking with Adobe Support thru chat.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Similar Messages
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I'm trying to make a payment on my iPhone to AppStore but it keeps asking me for my security code from my card and now it just tells me to come here for support
The "backup password" refers to a password you created when you elected to encrypt your iPhone's backup. If you cannot remember the encryption password, you will not be able to access the backup.
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I'm currently signed onto my home network and want to go on with another computer but don't remember my password for my network. Does anyone know where to find this? It's a password that I set myself, not the one that came with my router.
It's in your Keychain on the computer you usually use to connect to your network - the "kind" will be "AirPort Network Password".
Your Keychain can be opened by using the Keychain Access program. It is in your Utilities Folder.
Open Keychain Access, and type airport in the search field. You will see a number of entries. Choose the one with the name of your wireless network, open it, and check the box next to "show password". Before it reveals itself you will be asked for your login password - the one you use to log in to your MacBook.
The network password will appear in the box.
Quit Keychain Access. -
Just did a restore for a new 4S. I want to do a new iCloud account and discard the one that came with the restore. Any suggestions?
Welcome to the Apple community.
Settings > iCloud, scroll down and delete the account, sign back in by choosing the option to create a new Apple ID. -
i plugged in my 18 month old iPhone to charge it, using the cable that came with it and that I have used regularly all along. I got a warning on my phone screen saying the cable is not certified and may not work properly with my iPhone. Why?
If you updated iPhone to iOS7, it now checks for real Apple Lightning Cable. Your cable may not be Apple, or someone swapped another cable with yours. Make sure the cable end is clean, take a clean dry toothbrush and carefully clean charging port on the iPhone.
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When I plug my Ipad into a wall circut it will not fully charge, It only charges up to 66% does anyone no why?
I can't tell you why it is doing this but it should not take anywhere near that long to recharge.
Try another power adapter if you have access to one - borrow one from a friend, try another wall socket, another cable ... take it to an Apple Store and let them try to charge it for you.
You can try resetting the iPad and see if that helps but I have my doubts - but it will not hurt anything either.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Your battery gauge may be giving you an incorrect reading - but I think that would be a long shot as well. How many hours of use do you get at 66%?
You can read this about the iPad battery and how to maintain and care for the battery. .
http://www.apple.com/batteries/ipad.html
This copied from the site
Use Your iPad Regularly
For proper reporting of the battery’s state of charge, be sure to go through at least one charge cycle per month (charging the battery to 100% and then completely running it down).
Message was edited by: Demo -
II'M a little confused on which cable I need for my car? I have the iphone5 and want to play my music in my car! Can someone please tell me which one to order??
Thanks!!
MaryThat would be this one.
http://store.apple.com/us/product/MD818ZM/A/lightning-to-usb-cable?fnode=45 -
I am trying to download audible books to my itunes, it keeps asking me for a password which I have changed and confirmed ??
is there a seperate password for downloading audible books to itunes, so I can download onto my ipod??I assume you mean the phone is asking for the 4 digit password you set at the time of the backup of the phone...
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How do I reinstall some software from the cd that came with my Mac? Have tried to reinstall but when I choose customize it brings up the whole bundle for install. Thank you
What are you trying to reinstall?
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Hi I replaced my hard drive on macbook and I want to install mac osx10.5 with the CD that came with the macbook. When I run the CD after a while I get the page showing language options for 2 second then a gray screen appears and nothing happens. I partitioned my hard drive and I tried installing Microsoft windows and that worked just fine. But I do not understand why it wont install mac os x 10.5????? PLEASE HELP ME. Thanks Hamid
Try a new post in the 10.5 Installation forum.
DALE -
I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even had upgraded to the Mavericks . I do not think it's fair to have to pay again and I would like to upgrade my operating system without having to pay again for the same system.
Hi anatuta,
Thanks for visiting Apple Support Communities.
It sounds like you are trying to upgrade your Mac to a newer version of OS X, after completing a fresh install of Snow Leopard.
If you have already purchased and downloaded OS X Lion and Mavericks, you should be able to find these items in the Purchased section of the Mac App Store.
You may find the steps in this article helpful with finding the items:
Mac App Store: Finding your purchased apps - Apple Support
If you do not see the items in the Purchased section, they may be hidden:
Hide and unhide purchases in the Mac App Store - Apple Support
All the best,
Jeremy -
I purchased the Logitech F310 game controller for my 2011 MacBook Pro. How do I get the driver installed for it. The Disk that came with the controller is a mini disk and will not insert into my laptop.
May not make a difference anyway. The Logitech support site does not show drivers for Mac OS for the F310:
http://www.logitech.com/en-us/support/gamepad-f310?crid=411
I'd contact their support to find out if there is a Mac driver available, and if they can either give you a web link to get it, e-mail you the software, or snail-mail you a standard-size disk with the drivers. -
I have purchased the ESO 60Da and the manual that came with it is for the 60D.
I have the EOS 60Da and the manual that came with the camera is for the 60 D I need a source in info on how to use the camera specifically for astro photography. I know absolutely nothing about this. My telescope is the Meade RCX 400 16" and I live in Belize in Central America
http://www.usa.canon.com/cusa/professional/products/professional_cameras/digital_slr_cameras/eos_60d...
Edit: Ok, looks like that doesn't really supply any real information. I'd assume the camera works the same as the 60D, but providing information on how to connect various third-party telescopes is kind of outside the scope of Canon documentation. -
Suddenly the apps I downloaded won't work. The screen "blinks" for a second as if the app is loading, and then returns to the home screen. All the apps that came with the iPod seem to be working fine. How to get them all working again?
First try a hard reset. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
If still no luck, try downloading another free app from the App Store.
More troubleshooting here.
http://support.apple.com/kb/ts1702
Lastly, try to restore the iPod from a previous backup or restoring it to factory settings.
B-rock -
My MiFi jetpack 6620 doesn't charge. I've plugged it into the charger that comes with it, and only that charger. But nothing happens. The battery keeps getting drained. I first attempted when it was at 16%. After being on the charger a few hours, it dropped to 15%, then 14%. I'm currently at 12%. I've tried different outlets at different locations. And I've tested the charger cable on my phone and it charges that just fine. Which is more likely: the battery is defective or there is a problem with the jetpack itself? and the real kicker is that I've only had it for a week.
Happy Friday cjyoyomasta! I wanted to reach out to you to see if you received the assistance that you need with your jetpack. May I ask have you took the device to the store for assistance? If so, what was the results? If you can provie us with a status update then we can assist, if still needed.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport
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