Kernel Power error after Win 7 and RAM upgrade

Hello,
I posted earlier on the subject of win7 and ram upgrades.  I did both and it seemed to go fine.  I did the ram first ... replaced a 667Mhz 1gb with a 800Mhz 2gb.  A couple of days later the computer just shut itself down and restarted.  Since then it has done it another 5 times, seemingly at random.  Yesterday I decided to spend some time looking into it and found the 'event log'.  All the shutdowns are recorded as 'critical'.  A search on the web/here showed other occurences of the fault associated with drivers as much as anything.
After I did the win update I did update almost every driver with ones from this site.
Other than the shutdowns the only issues I have which are of very mild concern are the length of time the fingerprint reader takes to be present and that occasionally the cursor is unavailable for about a minute after logging on. When you try and control it it jumps about anywhere but where you want it to go.   I rolled back the alps driver and that seems to have sorted the cursor issue.
So, details of the shutdown from the event log are as follows.
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          16/01/2011 16:21:31
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      (removed by me)
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
There's more (I've shown it all below) but it's not that important.  When I looked into it I found details of the problem on the microsoft knowledge base.  Its described here http://support.microsoft.com/kb/2028504.
I believe I fit into scenario 3 for cause and resolution.
So, it seems that win7 and mixed speed ram may be a problem on some computers ... probably only a tiny number, but it looks like the HP3507 is one of them.  I did see somewhere that I could down speed from 667 to 266 which might help with memory compatability but I can't see anywhere on the the insydeH20 bios where to do it.  BIOS is version F18 .... upgraded from F15 as part of the Win7/RAM ugrade.  
Before I swap back to the 'old' memory I'll see if anybody here can come up with any ideas.  It may be that I have to sell off the expensive 2gb memory (ddr2 800mhz 200 pin) for £39.99 from maplin at a bargain price and get 2gb of 667Mhz from somewhere.
The full 'detail' regarding the fault is below.
Bye for now.
Phil
Log Name:      SystemSource:        Microsoft-Windows-Kernel-Power
Date:          16/01/2011 16:21:31
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      (removed by me)
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-01-16T16:21:31.187617000Z" />
    <EventRecordID>194889</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Home_Laptop</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

Hi DWeiland and Schwede,
Thanks for your replies. Yes I did the runtime engine registry change and also mass compiled the LV7.1 folder and my sourcecode. I still see the problem as I have set the LV adapter as Lv 7.1.1 runtime engine. Now I have changed it to LV7.1 development system. With this setting, it is not giving any error. Thus I don’t see any problem now. The older version of the code had the adapter as the runtime engine for some reason, now I have changed the setting to the development system. I hope that it shouldn’t be a problem.
Thanks again!
Thank you,
Sasi

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      <Data Name="BugcheckCode">59</Data> 
      <Data Name="BugcheckParameter1">0xc0000005</Data> 
      <Data Name="BugcheckParameter2">0xfffff96000686d15</Data> 
      <Data Name="BugcheckParameter3">0xfffff88002a200d0</Data> 
      <Data Name="BugcheckParameter4">0x0</Data> 
      <Data Name="SleepInProgress">false</Data> 
      <Data Name="PowerButtonTimestamp">0</Data> 
      </EventData>
      </Event>
    And the latest says: 
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
      <EventID>41</EventID> 
      <Version>2</Version> 
      <Level>1</Level> 
      <Task>63</Task> 
      <Opcode>0</Opcode> 
      <Keywords>0x8000000000000002</Keywords> 
      <TimeCreated SystemTime="2014-04-03T15:16:12.334410200Z" /> 
      <EventRecordID>14621</EventRecordID> 
      <Correlation /> 
      <Execution ProcessID="4" ThreadID="8" /> 
      <Channel>System</Channel> 
      <Computer>Familia-PC</Computer> 
      <Security UserID="S-1-5-18" /> 
      </System>
    - <EventData>
      <Data Name="BugcheckCode">0</Data> 
      <Data Name="BugcheckParameter1">0x0</Data> 
      <Data Name="BugcheckParameter2">0x0</Data> 
      <Data Name="BugcheckParameter3">0x0</Data> 
      <Data Name="BugcheckParameter4">0x0</Data> 
      <Data Name="SleepInProgress">false</Data> 
      <Data Name="PowerButtonTimestamp">0</Data> 
      </EventData>
      </Event>
    I sincerely appreciate your support, I really like windows 7 but Windows XP I never thought such failures in the last hour I had 2 of them in the last 24 hours I've had 4 and in the last 7 days I've had 25. 
    It is a very distressing situation.

    YM
    These were called BCC116 and are related to a video timeout/failure
    "It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".
    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.
    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.
    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
    The first step is to install the newest video driver.
    If playing with video driver versions hasn't helped, make sure the box is not overheating.
     Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.
     Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.
    If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
    For more information please read this blog  http://captaindbg.com/bug-check-0x116-video_tdr_error-troubleshooting-tips/
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263%28v=vs.85%29.aspx
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Users\Ken\Desktop\040514-15771-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    ************* Symbol Path validation summary **************
    Response Time (ms) Location
    Deferred SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a53000 PsLoadedModuleList = 0xfffff800`02c90e50
    Debug session time: Sat Apr 5 07:08:35.611 2014 (UTC - 4:00)
    System Uptime: 0 days 0:25:10.484
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    * Bugcheck Analysis *
    Use !analyze -v to get detailed debugging information.
    BugCheck 116, {fffffa8001e65010, fffff88007225cb0, 0, c}
    Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
    Followup: MachineOwner
    1: kd> !analyze -v
    * Bugcheck Analysis *
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8001e65010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88007225cb0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 000000000000000c, Optional internal context dependent data.
    Debugging Details:
    FAULTING_IP:
    igdkmd64+23cb0
    fffff880`07225cb0 4889542410 mov qword ptr [rsp+10h],rdx
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
    CUSTOMER_CRASH_COUNT: 1
    BUGCHECK_STR: 0x116
    PROCESS_NAME: firefox.exe
    CURRENT_IRQL: 0
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    STACK_TEXT:
    fffff880`061000f8 fffff880`06d3ccbc : 00000000`00000116 fffffa80`01e65010 fffff880`07225cb0 00000000`00000000 : nt!KeBugCheckEx
    fffff880`06100100 fffff880`06d3c938 : fffff880`07225cb0 fffffa80`01e65010 fffffa80`034ebd50 fffffa80`03253010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`06100140 fffff880`06c0ff07 : fffffa80`01e65010 00000000`00017a38 fffffa80`034ebd50 fffffa80`03253010 : dxgkrnl!TdrIsRecoveryRequired+0x114
    fffff880`06100170 fffff880`06c3dd7e : fffffa80`ffffffff 00000000`000179b8 fffff880`061002c0 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`06100250 fffff880`06c23bb1 : fffffa80`034ee000 ffffffff`feced300 00000000`00000000 00000000`00000001 : dxgmms1!VidSchWaitForCompletionEvent+0x196
    fffff880`06100290 fffff880`06c3091c : 00000000`0000fea9 00000000`00000000 fffff880`06100798 fffffa80`01ef5010 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
    fffff880`06100390 fffff800`02f2fd38 : ffffffff`ffffffff ffffffff`ffffffff 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0xe0
    fffff880`06100400 fffff880`06c3594c : 00000000`0f5c0000 fffff880`061006d8 00000000`00000000 fffff8a0`00000002 : nt!MmRotatePhysicalView+0x6e8
    fffff880`06100640 fffff880`06c2feb8 : fffffa80`034eec60 00000000`00100000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0x148
    fffff880`061006d0 fffff880`06c21904 : fffffa80`034fdec0 fffff8a0`03643b00 00000000`00000001 fffff880`06100800 : dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x6f8
    fffff880`06100840 fffff880`06c217e3 : fffffa80`034ee000 fffff880`06c2170a 00000000`00000000 fffffa80`02b253c0 : dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x40
    fffff880`06100880 fffff880`06c1e70d : 00000000`0000005a 00000000`00000000 00000000`00000000 fffffa80`00000000 : dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x43
    fffff880`061008d0 fffff880`06c3865d : 00000000`00000000 fffff8a0`02dd8510 fffffa80`00000000 fffffa80`02b253c0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xc79
    fffff880`06100aa0 fffff880`06c38398 : fffff800`0401c080 fffff880`06c37d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
    fffff880`06100c90 fffff880`06c37e96 : 00000000`00000000 fffffa80`019de500 00000000`00000080 fffffa80`03253010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
    fffff880`06100cc0 fffff800`02d68166 : 00000000`01b39914 fffffa80`03252620 fffffa80`017e8840 fffffa80`03252620 : dxgmms1!VidSchiWorkerThread+0xd6
    fffff880`06100d00 fffff800`02aa3486 : fffff800`02c3de80 fffffa80`03252620 fffff800`02c4bc40 fffff880`01246a90 : nt!PspSystemThreadStartup+0x5a
    fffff880`06100d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    STACK_COMMAND: .bugcheck ; kb
    FOLLOWUP_IP:
    igdkmd64+23cb0
    fffff880`07225cb0 4889542410 mov qword ptr [rsp+10h],rdx
    SYMBOL_NAME: igdkmd64+23cb0
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: igdkmd64
    IMAGE_NAME: igdkmd64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 4a01d55b
    FAILURE_BUCKET_ID: X64_0x116_IMAGE_igdkmd64.sys
    BUCKET_ID: X64_0x116_IMAGE_igdkmd64.sys
    ANALYSIS_SOURCE: KM
    FAILURE_ID_HASH_STRING: km:x64_0x116_image_igdkmd64.sys
    FAILURE_ID_HASH: {88759713-193a-fb8a-dab9-6846ea1a48f2}
    Followup: MachineOwner
    Wanikiya and Dyami--Team Zigzag

  • Lenovo Yoga 11s SSD and RAM Upgrade - Great Results

    Picked up a Lenovo Yoga 11s from Best Buy.  I chose Best Buy for price, color, and processor.  They had a slightly better deal than Lenovo.com.  The clementine color looks great.  Quality is great.  I'm very happy with the purchase.  It has the i5 processor, 4GB RAM, 128GB SSD.
    I upgraded the SSD and RAM and found the upgrade relatively easy.  Here is a basic step by step and results.  (note the parts I chose increased the cost by close to $400.  I chose these parts based on quality, performance, and power usage.  There are cheaper alternatives, but I wanted an upgrade and money was not my concern.)
    Upgraded Parts
    RAM - Patriot Memory 8GB PC3-12800 1600MHZ CL11 1.35V - Purchased at Newegg, but could have saved a couple dollars on Amazon.
    I chose this part based on previous experience with Patriot and the low voltage RAM.  A lot of the RAM is higher voltage and I wanted to make sure I reduced heat and power usage.  When you look for 1.35V RAM, there are not a lot of options...
    MSata SSD Drive - Intel SSD 525 Series 240GB Drive
    Intel SSD Page
    I purchased through Newegg
    I chose the Intel drive based on previous experience with Intel.  They cost more, but I've found their performance to be good and reliability good.  There is also a good review on this drive on Tomshardware Tomshardware Intel 525 Review.  Toms review shows top performing drive and low power.  I also looked at many other manufacturers and Intel had the lower power consumption.  This means less heat and longer battery life.
    Cloning Software
    Intel provides a free cloning software from Acronis
    My Digital SSD MSata external case
    I purchased through Newegg.  
    Nice quality device.  I used this to help in cloning the OEM SSD to the new Intel drive.
    T5 Torx Screw Driver
    I purchased this from Home Depot T5 Torx Home Depot
    I read all the reviews, posts and issues around cloning the Win8 SSD drives.  Many people have/had issues.  I was prepared for problems.  Another reason I chose Intel, as they have migration software that I felt would be top notch.
    You need to have the Hardware Manual handy.  I read how to remove keyboard and top cover.  This is required to upgrade RAM and SSD.  It was very easy.  Take your time.  Note, this is very different than the Yoga 13 youtube video for part removal.  I think it's easier.  Here is the link to download manual Yoga 11s Hardware Manual.
    How to clone your SSD
    I expect if you're doing this project you can learn how to use the Intel software for cloning.  Read the web, watch their youtube video.  Read the manual...
    Remove your factory SSD and insert new Intel SSD (note, you must insert Intel drive in notebook for cloning.  Do not try and clone on the USB external drive.  Intel software will not detect drive properly).  Create a bootable version of the Intel software on a USB drive.  Install your factory OEM SSD in the external MSata SSD drive.  Go to BIOS and set boot to support legacy, no fast boot, boot to USB.  
    Boot to the Intel Acronis app on the USB drive.  Then connect your OEM SSD via second USB port.
    Then follow the wizard on Intel's software.  Cloning process took less than 5 minutes.
    Unplug your USB devices, go to BIOS and set all all your boot settings back to factory UEFI, fast boot etc.
    The PC booted to windows second try.  The first time it said it has issues and went through a process to repair.  It then said it failed.  I rebooted again and it went straight to windows.  Did all my windows updates and everything is fine. 
    Performance 
    Windows Performance Improvement
    Memory - Factory score was 5.9 - Patriot Memory is 8.2 *** Nice Improvement
    Hard Drive - Factory score was 6.2 - Intel 525 Drive is 8.2 *** Nice Improvement
    This pc is crazy fast booting and shutting down.  It boots in 7 seconds.  Not sure it's really faster than OEM, but I've never seen a pc boot this fast.
    Over all performance is fast.  I installed Office 2010 pro from a USB drive in under 5 minutes.  Web browsing is crazy fast.  I'm super impressed with the speed of this pc.  Much faster than I expected.
    Size, Shape, Weight, color is great.  Performance is great.  Happy with upgrades and quality of parts.  May be my best notebook purchase to date.  I don't have any battery life numbers to report yet.  Everything is new and I haven't really spent much time off the charger.
    Issues I've experienced during this upgrade of parts
    I first tried to clone the SSD drive by putting the Intel drive in the USB enclosure first.  The intel software would not work as the PC detects the external SSD drive as a SCSI drive and Intel cloning software could not identify the drive as an Intel Sata drive.  I called Intel and they had no advice or help.  I also tried a few other cloning softwares that ultimately did not work.  As a last resort I switched the drives and everything worked great.  Lesson learned, swap the drives first and use Intel software to clone.
    Factory restore - doesn't work.  Not sure why the factory restore is not working on my new Intel drive.  Windows works great!  All the partitions are there.  I suspect I messed up the OEM restore portion of the drive.  At one point I thought I had booted to the Intel drive, and tried the restore (I had about 7 failed cloning tries before the final one worked as I outlined above).  It went through the restore process and then failed.  However, what I later found was that I had actually booted to the OEM drive in the external USB case and I may have corrupted the restore functionality.
    I contacted Lenovo Support and explained I could not restore using the 1 key restore.  They walked me through some basic troubleshooting and then opted to mail me factory restore disk.  I have the disk and will keep them available for when/if I ever need to restore.
    Solved!
    Go to Solution.

    I upgraded from the Yoga 13 to the 11S and am happy to report that the machines are so identical that apparently you can just yank the SSD from one and drop it in the other. I had upgraded my 13" to 240gB SSD + 8gB RAM and simply plopped the two components into the 11S and after about 30 seconds of Windows alerting me that it was 'setting up devices' the machine booted normally and has been working perfectly since!

  • Problems After Win 8.1 Upgrade - Two Additional Partitions Both With Same Volume Serial Number?

    An update from Win 8 Pro to Win 8.1 Pro has occurred automatically on one of my machines.
    Prior to the upgrade (from memory) the machine had an OEM Partition (40MB), EFI System Partition (500MB), Recovery Partition (8.17GB) and OS (C:) partition. Only the latter was visible in Computer.
    After the 8.1 upgrade there are two additional partitions, Recovery (500MB) and Recovery (450MB). All the partitions are now displayed in This PC as drives except the 40MB OEM Partition.
    When viewed in This PC both the two new drives (that appear to equate to the new partitions) show as 499MB each with the same amount of free space. In Disk Management the first new partition is shown as 500MB and the second as 450MB.
    I have SugarSync installed on this machine and since the upgrade it is displaying an error telling me it won't work because the two new drives have the same Volume Serial Numbers.
    Clearly something has gone wrong with the upgrade:
    Is there any way to resolve the Volume Serial Number conflict? 
    Is there any way to stop all these drives appearing in This PC?
    Do I need the two new partitions and if not how can I get rid of them?

    There is a fourth path to upgrading to Windows 8.1 provided by Microsoft. Microsoft have been displaying automated reminders from time to time on Windows 8 computers that Windows 8.1 update is available to download - from these reminders it is possible to
    choose either Install or Not Now.  Just recently these reminders have changed, they are instead notifying the user that the Windows 8.1 Update will be installed automatically or the user has options to postpone the installation for 1hr, 2hrs, etc. The
    user of this computer tells me she went away from the machine and Windows 8.1 update installed automatically from one of these prompts.
    I have seen these installation prompts on several of my customer's computers and they are not malware related (I deal with malware removal every day and would recognise this). However, I have scanned this computer with Bit Defender and MalwareBytes and there
    are no infections present.
    The only difference between this Windows 8.1 Update and the others that I have carried out is that it wasn't controlled and therefore I wasn't able to disable the security software (Bit Defender Internet Security 2015). This may be the cause of the problem.
    I've uploaded the two screenshots you asked for - the two new drives are W: and Z: and SugarSync is reporting that they have the same Volume Serial Numbers. Note: X: and Y: were not visible prior to the upgrade.
    There are two Windows Update logs at C:\Windows\ so I will upload both.

  • Hard Drive and RAM upgrades for latest 15" MBP

    I'm minutes from ordering a new MBP. Only concerns are whether I get hte Apple upgrades or shop around.
    I like this Hard Drive...
    http://www.compu2000.com/index.php?l=product_detail&p=6433
    And this RAM upgrade...
    http://www.a-power.com/product-10937-311-4
    If these are equivalent to the apple options I can save hundreds and get a 320 GB drive, which will make a great portable.
    So, does my plan hold water?

    You're on your own for support when you do your own upgrades like this, but generally speaking, it works fine.
    Note that HDD is less risky than RAM. With RAM you run the risk of unstable behavior that is tougher to diagnose. That said, a quality RAM upgrade and some initial testing with any of many available tools is as good as a factory build.
    HDD upgrades are less risky, and I've upgraded (well, replaced after HDD death) ones in my MBPs many many times. I crunch my hard drives more than normal and have to generally replace them about every year. Some of the MBPs don't make this easy, and prepare to get all sorts of cozy with little 0 and 1 sized Phillips screwdrivers and some T6 as well, but it is doable (just not quite for the truly faint of heart).
    Again, you're on your own for support once you do this, so weigh that in your decision.

  • Kernel-Power Error Event 41 Task catergory 63

    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2014-03-06T22:00:25.156250000Z
    EventRecordID 76624
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer TEST-TENCENT
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0 what's that above saying?Xen HVM windows vm.

    It is just saying the previous shutdown was unexpected.  If you BSOD we need the DMP file if not event viewer logs to diagnose it.
    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.
    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask
    Please provide us with your Event Viewer administrative logs by following these steps:
    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to Onedrive or a file sharing service and put a link to it in your next post
    If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem.  The
    work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do
    Press Win+"R" and input regedit
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"
    Wanikiya and Dyami--Team Zigzag

  • Satellite P850-31L thinks Intel HD GPU driver is old after Win 8.1 upgrade

    Hi there,
    I have had my Satellite P850-31L since last year and recently updated to windows 8.1.
    This laptop has a NVIDIA GeForce GT 640M graphics card and it use to say that on my dxdiag.
    Since updating to windows 8.1 my laptop seems to think I have a Intel HD Graphics 4000 and apparently it's out of date.
    When I go on their site to test for the update.
    I got told my graphics card is 'up to date' yet every thing else - including my toshiba driver manager says it's out of date.
    I've tried updating yet I keep getting a message saying my system setting aren't good enough.
    Anyne got any suggestions on what i can do.
    Can I get my laptop to stop thinking it has a intel graphics when it has the NVIDEA chip

    > defterniko
    After Windows 8.1 upgrade you should visit the Toshiba EU driver page and should update the drivers and utilities to the Windows 8.1 version.
    Most people forget to do that they update the system from Windows 8 to Win 8.1 but dont update the drivers.
    As mentioned by user IronMan; the installation instruction which is available on the Toshiba EU driver page shows you the driver and tool which needs to be updated and you should also follow the installation order mentioned in this instruction.

  • Kernel Panic Error after waking from sleep mode

    My MacBook Air (5.2) was purchased in February and has been back to the Genius Bar twice to try to identify the issue causing the kernel panic error that occurs after the computer is placed in sleep mode (running on battery or AC).  GB was unable to reproduce the errors when the laptop was left overnight during it's most recent visit (4/18/13).  This leads me to believe it's related to my wireless router/printer drivers.  Very frustrating and I'm just about ready to turn this back into Apple since I'm wasting more time trouble-shooting than enjoying the computer!
    Hardware>USB Device Tree>
    Listed are 3 USB devices: 
    (null)  - this one lists the Host Controller Driver:  com_silex_driver_sxuptp
    USB 3.0 Hi-Speed Bus
    USB 3.0 SuperSpeed Bus
    Questions: 
    - Is this a reasonable suspect causing my daily (or more) kernel panics?
    - How do I remove it?
    Here is one (of many) kernel panic reports:
    Interval Since Last Panic Report:  1899 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    C76ECE66-868B-D4B5-B919-34DED4370F8A
    Tue Apr 23 20:19:55 2013
    panic(cpu 0 caller 0xffffff80260b7e95): Kernel trap at 0xffffff7fa65b9786, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000028336000, CR4: 0x00000000001606e0
    RAX: 0xffffff8032875800, RBX: 0xffffff8090a48000, RCX: 0x0000000000000002, RDX: 0x0000000000000004
    RSP: 0xffffff80a559bdc0, RBP: 0xffffff80a559bde0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
    R8:  0xffffff803288a000, R9:  0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
    R12: 0xffffff8032850000, R13: 0x0000000000000002, R14: 0x0000000000000004, R15: 0x0000000000000002
    RFL: 0x0000000000010246, RIP: 0xffffff7fa65b9786, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80a559ba60 : 0xffffff802601d626
    0xffffff80a559bad0 : 0xffffff80260b7e95
    0xffffff80a559bca0 : 0xffffff80260cd4dd
    0xffffff80a559bcc0 : 0xffffff7fa65b9786
    0xffffff80a559bde0 : 0xffffff802643898c
    0xffffff80a559be30 : 0xffffff80264353a1
    0xffffff80a559be80 : 0xffffff802643f8c4
    0xffffff80a559bec0 : 0xffffff8026434c4b
    0xffffff80a559bef0 : 0xffffff802643f5bd
    0xffffff80a559bf30 : 0xffffff80264452aa
    0xffffff80a559bf80 : 0xffffff80264453d9
    0xffffff80a559bfb0 : 0xffffff80260b2977
          Kernel Extensions in backtrace:
             com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7fa6599000->0xffffff7fa65f4fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa6570000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12D78
    Kernel version:
    Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
    Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
    Kernel slide:     0x0000000025e00000
    Kernel text base: 0xffffff8026000000
    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
    System uptime in nanoseconds: 1911705120785
    last loaded kext at 247433964235: com.apple.filesystems.msdosfs          1.8 (addr 0xffffff7fa7c43000, size 65536)
    last unloaded kext at 307629547375: com.apple.filesystems.msdosfs          1.8 (addr 0xffffff7fa7c43000, size 57344)
    loaded kexts:
    com.silex.driver.sxuptp          1.10.0
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.ApplePlatformEnabler          2.0.6d1
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.3.0
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleBacklight          170.2.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleIntelHD4000Graphics          8.1.0
    com.apple.driver.AppleIntelFramebufferCapri          8.1.0
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleUSBCardReader          3.1.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.driver.AirPort.Brcm4331          614.20.16
    com.apple.driver.AppleAHCIPort          2.5.1
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleUSBXHCI          5.5.5
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.3f3
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleGraphicsControl          3.3.0
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.iokit.IOAcceleratorFamily          30.14
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.driver.AppleThunderboltNHI          1.6.3
    com.apple.iokit.IOThunderboltFamily          2.2.6
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IO80211Family          522.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.5.5
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.2
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    System Profile:
    Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f7
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.16)
    Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
    Serial ATA Device: APPLE SSD SM128E, 121.33 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 6
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 9
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    The third-party system modification "SX-Virtual Link" may be contributing to your problem. I suggest you back up all data, then uninstall it according to the developer's instructions. Reboot and see whether there's any improvement.
    Back up all data before making any changes.

  • G3 B&W 450 worked great then... NO CHIME! nada. After Zif CPU & RAM upgrade

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  • HT5167 Error after 10.7.4 upgrade..."computer's local hostname ........is already in use on this network.  The name has been changed to......  What to do now to get it back to status before 10.7.4 upgrade?

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