Keyboard and mouse won't connect to iMac

This morning, I suddenly lost connection between my 27' iMac and the wireless magic mouse. I had just scavenged a pair of batteries from a remote control the other day and while I wasn't notified of low batteries this morning, I assumed those new batteries must be dead. So I replaced them with shiny new ones and.....nothing. Using keyboard navigation, I tried to re-connect but nothing would work. My next step was a restart. This is where the computer lost the keyboard. So, again, I replaced the batteries in the keyboard and went through the initial bluetooth setup assistant procedure when trying to restart without a keyboard. It would find the keyboard, connect to it and then immediately loose it. I never got enough time to enter the password confirmation the setup procedure gives you. I found an old wired keyboard and mouse and got logged in and I've been playing around with the bluetooth setup assistant with no luck. Both the mouse and keyboard go into "discoverable" mode when turned on (blinking green light) and the assistant sees them but will not connect. For the keyboard I get the message "the pairing attempt was unsuccessful. This configuration of Mac OS X and Bluetooth software could be invalid or unsupported." I'm running 10.6.7, update as prompted and haven't done anything out of the ordinary on this machine recently.
Any ideas?

Paul,
I don't think you did anything wrong. I think it was just "one of those things". Things should be OK now.
Give a shout if they aren't.
Regards,
Captfred

Similar Messages

My third party keyboard and mouse won't connect to my MacBook Pro

I recently purchased an Insignia keyboard and mouse combo. I'm trying to connect them to my MacBook Pro and they refuse to respond. On the box and online it said that this combo was Mac compatible. I am running OSX 10.9.4.

Sorry i should have mentioned that; i already have installed the drivers. I have the little boot camp console thingy and the display became to the right resolution after installing the drivers, so i know i have. Its something else, Windows based i think.

My wireless keyboard and trackpad won't connect and i can't sign in

my wireless keyboard and trackpad won't connect and i can't sign in. yesterday I tested it with my mac air and it worked fine. i deleted the connection from my mac air and tried it again. then it worded. howerver, i shut down my computer correctly and tried it again today. now the same problem again.
HELP!!

no, just a usb mouse. but I found an old usb bluetooth hardware. this made it possible for me to make it work. but as soon as I remove the hardware it says "no bluetooth available"! I re-istalled mountain lion but still the same problem.
additionally I deleted/reset the PRAM. still the same problem.

Bluetooth keyboard and mouse will not connect

I loaded a linux iso on a usb. Loaded it on a reboot. It may have been corrupted or something, because it did not load correctly. I rebooted the computer again and now the bluetooth keyboard and mouse will not connect. How can I fix this?
Thank you.
Ryan

Hello:
These are knowledge base articles:
Reset PRAM:
http://support.apple.com/kb/PH4405
Reset SMC:
http://support.apple.com/kb/HT3964
Those may or may not help, but they will not hurt anything.
Barry

Apple keyboard or mouse won't wake up iMac from sleep.

After I put my iMac to sleep the keyboard or mouse won't wake it up. I have to push the power button to awaken it. Wake from sleep is enabled in bluetooth preferences so that is not the problem. Otherwise keyboard and mouse are working fine. Any help would be appreciated.

Regrettably, I can't offer a solution to the problem stated in the title. Instead, I experience the same problem.
Wireless Mighty Mouse circa 2007
Wireless Apple Keyboard circa 2007
Bluetooth dongle (a bluetooth thingy connected to a USB port)
Things worked fine until an upgrade from Tiger to Snow Leopard. Following the upgrade there were several mouse related issues. Those were resolved. One issue remains: waking by use of mouse or keyboard.
The setup (Same for keyboard and mouse)
System Preferences --- Bluetooth --- Keyboard Connected --- Keyboard Paired. The "Discoverable" box is checked.
Digging deeper
System Preferences --- Bluetooth --- Advanced --- "Allow Bluetooth device to wake this computer" --- This option is unchecked and is greyed out, inaccessible. Two of the other options are checked and available: the options about opening the Bluetooth assistant and the one about prompting incoming audio.
I've searched other posts. However, many of the other posts seem to conflate this Wake/Sleep issue with various connection issues. Thus, the advice given is a bit confusing to this amateur. Might one of you experts have a solution to this annoying little problem?
Thanks for your interest.
Lxloco

My Mac wireless keyboard and mouse won't reconnect

My Mac wireless keyboard and and mouse one day disconnected and I can't reconnect. They have new batteries.

Hi Saint Anne,
Happy Thanksgiving Day! Since both of your wireless input devices are not working at the moment, do you have a wired mouse you can use to straighten this out? Here are some troubleshooting steps to try:
Wireless Connection issue
Make sure Bluetooth is turned on
First, choose Apple () menu > System Preferences > Bluetooth and confirm that Bluetooth is turned ON.
The Bluetooth menu bar icon should turn:
Black if Bluetooth is turned ON and no devices are connected.
Light grey with three dots if Bluetooth is ON and at least one wireless device is connected.
Light grey (or disappear completely) if Bluetooth is turned OFF, or if the iMac is unable to communicate with the Bluetooth module.
Refer to the Bluetooth Menu Icon table below for more information on determining the Bluetooth status. If the Bluetooth icon does not appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then attempt to turn Bluetooth ON again.
Bluetooth OFF
Bluetooth ON and connected to wireless device
Bluetooth menu icon
Bluetooth status
Bluetooth turned on, but there are no devices connected to the Mac. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
Bluetooth turned on and at least one wireless device is connected. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then replace the batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse and select "Turn Bluetooth On". Note: Mac OS X won’t allow Bluetooth to be turned off unless a USB mouse is connected.
Bluetooth offline. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.
Make sure the wireless mouse and keyboard are turned on.
Mouse
Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
If your mouse isn’t paired with a Mac, the indicator light will blink, indicating your mouse is in discovery mode and ready to pair.
If the indicator light doesn't illuminate, check to make sure you have two good batteries and that they're installed correctly.
Keyboard
Push and release the On/Off switch to turn on the Apple Wireless Keyboard.
When your keyboard is on and paired, and the batteries are charged, the light will glow steadily for several seconds, then turn off.
If your wireless keyboard isn’t paired with your Mac, the indicator light will begin to blink. This indicates your keyboard is in discovery mode and ready to pair with your Mac.
If the LED doesn't light up, remove the batteries to make sure they're good and that they're installed correctly.
Check preferences
From the Apple () menu, choose System Preferences, then choose Bluetooth from the View menu. The Bluetooth preferences pane will list the Bluetooth devices paired with the computer, the status of the devices (paired or connected), and whether Bluetooth power is on or not.
Click the gear icon and choose "Connect" to connect a device that is powered on.
To set up a new device, click the + icon and follow the Bluetooth setup assistant.
If the Mouse System Preferences pane is open and no wired or wireless mouse is connected, your Mac will immediately start looking for a wireless mouse (with Mac OS X v10.6. For Mac OS X v10.5, the Setup Assistant should open).
Keyboard or mouse intermittently stops responding
Click the mouse
Click the mouse once to reconnect it with your Mac. It may take a moment for the mouse to respond.
Check the battery level of the mouse. Choose System Preferences from the Apple (), then choose Mouse from the View menu. The battery level indicator is in the lower-left corner. Replace the batteries if they are low. Note: Choose Keyboard & Mouse from the View menu with Mac OS X v10.5. For more information on keyboard and mouse battery levels in Mac OS X v10.5, see Desktop computers: Troubleshooting wireless keyboard and mouse issues.
Press a key on the keyboard
Press a key on the keyboard to reconnect it with your Mac. It may take a moment for the keyboard to respond.
Check the battery level of the keyboard. Choose System Preferences from the Apple (), then choose Keyboard from the View menu and select the Keyboard tab. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.
Check for signal interference
Wireless networks that operate on 2.4GHz may cause interference.
Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
Keep wireless devices within 10 meters (33 feet) of the Mac.
Avoid putting metal objects between the device and the Mac.
Mouse doesn't scroll up or down or side to side
For mice that have a scroll ball, refer to How to clean your Mighty Mouse.
Check the Scrolling speed slide-control at the top, and make sure the “Scroll” checkbox is checked.
For scrolling side-to-side, make sure the application you’re using supports side-to-side scrolling.
Remember, scrolling is done with one finger, and navigating is done by swiping side-to-side with two fingers.
Navigating moves from page to page in a document or internet browser unlike scrolling.
Mouse does not track as expected (jittery, jumpy, slow, fast).
The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Mouse buttons do not work as expected.
The Mouse preference pane allows users to customize the mouse features to meet their needs.
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Keyboard has one or more keys that do not respond.
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
Choose System Preferences from the Apple () menu, then choose Language & Textfrom the View menu (or International from the View menu in Mac OS X v10.5 or earlier).
Select Input Sources.
Select the Keyboard & Character Viewer checkbox.
Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.
Make sure that "Show Input menu in menu bar" is enabled.
Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.
The Keyboard Viewer shows the keyboard layout.
Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.
If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
Try starting up into single user mode to determine whether a software issue is causing the issue.
Cheers,
Judy

Keyboard and mouse won't wake computer

All of the sudden, keyboard and mouse have ceased to function. Computer is on, with programs running. If I shut down computer, it restarts and loads the same programs. After a few minutes it goes to screen saver.
Cursor is stuck in the upper left corner of screen and won't move. Keyboard is completely disconnected. Keystrokes do nothing. I can't check any settings because I can not access them without a mouse or keyboard. I've tried connecting a USB wired mouse, and it will not wake the computer either.
Batteries in both keyboard and mouse are new. Anything else to try before taking it in for repair??

Hello, someSW/HW may be hanging it...
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

Keyboard and mouse won't work

Help! they keyboard and mouse have stopped working on my iMac. I had adjusted the universal access features for my mother who is legally blind to try the Voice Over features on my iMac and I thought that I hadn't reset something correctly when the keyboard would not let me type an e-mail this morning. Now, not only does the keyboard not work, but the mouse is not responding. I have a Pages document open and am unable to type or click anything in it, the pages menu, or anything on the desktop. when I move the cursor over the menu options or across the desktop icons on the bottom of the screen, where I should be getting an arrow to select the items I get the bar cursor like you get when you are typing something. What did I do and how do I fix it!

By the way, the keyboard and mouse do not show up in the system preferences either. And this is a 1.83GhZ dual core, white Macbook if it makes a difference.

Keyboard and mouse won't work while Windows is loading

I have mentioned this in another thread in a different section but thought I would post specifically about it here because I do need to find a solution.
I get no response from my keyboard and mouse (both USB wired, the originals that came with the iMac) as soon as XP starts to load. This means that I cannot e.g. enter Safe Mode because pressing F8 gets no response. Both work fine before Windows starts to load because I can choose to boot from either Windows or OSX by holding down Option as the computer starts up. Also, if I keep pressing F8 immediately after choosing Windows I do sometimes get to the screen which should let me choose Safe Mode but then I can't do anything once there because there's no response from keys or mouse. If I leave it til the screen that says to press F8, it is too late because there's just no response from anything. Once Windows is up and running, all works perfectly.
Anyone got any idea why this is happening and how to fix it?
Thanks.

Hi!
I suffered this problem time and time again, I kept on pairing/un-pairing/re-pairing etc. and then for no reason at all it suddenly worked. What happened I do not know. Be patient. First off use a wired keyboard and wireless mouse and if that works stay with it for a while. Then try both wireless. I found my mouse was more temperamental than the keyboard. You may have to try wireless keyboard and wired mouse (USB into the computer direct).
Good luck let me know how it goes.

My Keyboard and Mouse freeze after connecting USB device

In the past few weeks I got this situation where my MacBook Air (13" Late 2010 model) would stop responding to the keyboard and trackpad after I connect a USB device (like an external hard disk, or even my iPhone).
I found one (quite inconvenient) solution: if I connect an external USB mouse and keyboard they work, and after a while the built in trackpad and keyboard start working again. But if I do not have an external mouse and keyboard around me, I am quite stuck and only a reboot fixes the situation.
Any idea what might be causing this, or if there is any solution? It is clearly a software issue, as the hardware can be returned to normal state after reboot.
Note: I have the latest OS - Mac OS X Lion 10.7.3 (11D50) and regularly update my software.

I have the same issue, on the same model (late 2010 13" MBA).
I haven't been able to figure out a solution either. Strangely, I recently bought a USB external drive and it *never* causes a freeze upon connection. Only smaller devices (iPod, iPad, FitBit, USB stick) cause it. I need to reboot the computer with the device attached to be able to access it.

I was thinking of a new keyboard and mouse to go with the iMac

But I think the keyboard and mouse that come with this set will do their job admirably.
Any comments?

Just a little background here:
I was thinking of a Bluetooth Apple keyboard, which might come in time, but no real hurry.
The mouse was a Microsoft Bluetooth mouse. A few problems though:
CompUSA had one for $70, A little much fo a mouse.
And Compusa doesn't carry it anymore. Prolly the $70 asking price.
That and it might not work with the new configuration.
I played around with the Mighty Mouse at the Apple Store. Thought I could live it with it.

Wireless keyboard and mouse keep losing connection Edge 92z

We recently installed 8 new Edge 92z 3414 DHG Thinkcentre desktop pc. Originally supplied with Windows 8.0 and upgraded to 8.1.
We are having intermittent issue with most of them, where keystrokes are lost or repeated and mouse loses connection or is jerky. The mouse issue can be fixed by switching off and on, but comes back later. batteries are brand new in both KB and mouse and are the original Slim range supplied from new, using a nano usb dongle. the distance is less than 10 inches for either.
I have tried updating the drivers, but they seem upto date already. I have put the nano usb dongle on a short extention as a test, but with the same result.
Any ideas? The loss of keystrokes is driving us all mad!! Help.
Dave

There are things to do with an issue such as this one.
1. You must ask yourself if this is a hardware issue:
Try brand new batteries, if that doesn't fix the issue then you must try this.
Best way to isolate this issue is to boot into the install dvd of your mac osx.
Why?
The behavior on the boot disk enviroment is totally different than the operating system while running from the hard disk. If you can recreate the issue there then its a hardware issue.
If hardware:
reset the pram (research it)
If the issue is unable to recreate in the boot disk enviroment but you can in the regular enviroment then you can isolate it to software issue:
Software troubleshooting:
1. Remove configuration file for bluetooth:
10.6: machd/library/preferences
10.5 userfolder/library preferences
file: com.apple.bluetooth.plist.
Reboot.
A combination of pram reset and plist removal works well. If it may help, use a usb mouse to remove the pairing of bluetooth then readd devices.

How do I fix? Keyboard and mouse cannot enter data on IMAC

Both my wireless mouse and my wired keyboard cannot enter data. They are frozen out. But a wired mouse will work through the USB port on the back of my keyboard.
Help.

Welcome to Discussions - try resetting the SMU, and please let us know the exact model of your iMac.

Is there available for iMac OS X version 10.4.11 700 MHz Power PC G4 a wireless keyboard and mouse combo?

Is there a wireless keyboard and mouse combo anywhere available for iMac OS X version 10.4.11 700 MHz Power PC?

All the keyboards I'm finding require built-in Bluetooth, something G3 iMacs don't have. So you'd need to start with a Bluetooth USB adaptor like this:
http://eshop.macsales.com/item/IOGear/GBU321/
Its specs says it works with Mac OS 10.3.9 or newer. The you should ba able to add a wireless board and/or mouse IF you find one that has support for a Mac OS level older than 10.5 or an Intel processor. Most current boards require 10.5.8, and Intel processor, or both.
The cost for all this could easily be 4-5X the used market value of a G3 iMac so please think this through carefully. A long USB extension cable might be a better option fo such an old computer.

Strange Kernel Panic: no keyboard and mouse

iMac G5, latest OSX. 2GB RAM, 2.1 Ghz, 250GB HD.
A few days ago I was experiencing some techinical difficulties with my iPod shuffle dock. Whenever it was plugged in iTunes would have a hard time recognizing the device, and it would constantly disappear and reappear every few seconds. It went away for a bit and I didn't think anything of it. Then, a few days later, I encountered a relatively serious problem. My mouse and keyboard would just stop working (standard keyboard and mighty mouse, USB), but the computer would keep running in the background.
I restarted the computer a few times, and on each successive start-up the keyboard and mouse would stop working and go unresponsive after a minute or so. Eventually, the problem escalated to kernal panics which would strike at, or a few minutes after start up. A few times, the kernal panics would happen DURING start up, but that problem has seemed to cease.
Obviously, this presents a dilemma. I can't try and find the source of my kernal panics since the keyboard and mouse won't work (even when I try and run OSX off the disc and do a reinstall). Interestingly, I started up the machine in firewire drive mode, and I was able to access and modify the harddrive easily through my iBook (and take the time to back up all of my music, movies, etc.). There seems to be nothing wrong with the computer in that respect. Due to the scenarios in the first paragraph, I get the feeling this is an issue with the USB ports, drivers, or firmware or something.
I plan on taking the computer to the Apple Store tomorrow, but I would rather not have to if anyone here can offer up some helpful advice.
Thanks for reading.

Welcome to Discussions Nick. In order to find out what is causing the problems, go to Library>Logs>panic.log and have a look and see what is written there,
please post back,
Miriam

Keyboard and mouse won't connect to iMac

Similar Messages

Maybe you are looking for