Keyboard Firmware Update 1.0 causes immediate kernel panic

Has anyone else encountered this issue? I have tried twice to no avail now to install the keyboard firmware update. I'm curious if anyone else has encountered this problem.
Given that I haven't had any keyboard problems, I am guessing that I can just ignore this update.
Note that contrary to the comment accompanying the installer that it will launch automatically, I had to start it manually both times.
Leopard's quality of updates has really tanked in relation to Tiger's. I have never seen a kernel panic before upgrading to Leopard... in fact, until Leopard, the kernel was so stable with Tiger that I was lulled into thinking that Macs don't have kernel panics. Leopard has provided abundant proof now to the contrary. I think that's a shame.

David
You should also report this to Apple at <http://www.apple.com/feedback/> so that they can check whether there is a bug in the update or somewhere else. If they receive several similar feedback messages it will alert them to a problem. Generally they don't respond directly unless they want further information such as a copy of the installation log.
You could also attempt a re-instal in safe mode (startup holding the shift key until the Apple logo appears. If you haven't recently done so use Disc Utility to Repair Permissions and see whether this finds any problems. Even startup from your installation dvd, select language, then choose Disk Utility from the top menu and Repair Disk. All of these processes may allow the installer to complete its task.
Note that some firmware updates are slow completing their tasks and usually they advise that there should be no other activity on the computer until the process has completed. I've seen it mentioned that the computer may look to have frozen but to wait - not for ever though!
Neville

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Kernel panic when I try to run Aluminum Keyboard Firmware Update

Hi,
I'm trying to run the Aluminum Keyboard Firmware Update and every time I try, as soon as I've entered my admin password I get a kernel panic. I've tried it 5 times and it's the same every time - I click Update, I put in the password and bam.
Anyone else had this?

If you don't get the KP when booting from the internal, then suspect a corrupt installation on the SSD or that the SSD is causing the issue. See
What is a kernel panic,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

Aluminum keyboard firmware updater caused my Mac not to boot.

After installing the recent (4/8/08) keyboard firmware update, my iMac G5 refused to boot past the grey apple screen, too. Got the spinning paddle, but multiple hard shutdowns and restarts failed to get it past that point.
I ended up booting the Leopard Install DVD and tried to reboot into my backup, a Superduper clone of the drive from the previous night. Wouldn't do it -- got the same result.
Used Disk Utility (on the Leopard DVD) to repair the disk/permissions. The only significant repair was this:
permissions differ on "private/var/log/secure.log," should be -rw-------, they are -rw-r-----.
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I have MacMini with Wired Aluminum Keyboard. I have all the current Firmware and Software updates. The computer will not startup with the install disc using the "C" key nor will it start up with my second attached hard drive using the "Option" key. Now if I use my old Black Apple Keyboard both of these functions work beautifully.
The real problem is the lack of knowledge about this on the part of Applecare and the Geniuses at the Apple Store. They don't even know about these discussions on the Apple Site nor any other internet site that is discussing or has discussed this issue.
I wasted 2 hours with Applecare. They had me do the usual things such as resetting the Pram, disconnecting all cables and resetting the startup manager. You name it they just follow the book and waste your time and theirs.
Their final conclusion was that my keyboard was defective so they made an appointment for me to bring it into the Apple Store. The Genius in the Apple Store hooks my keyboard up to another computer. I don't remember which model it was but I know it was not a Mac Mini. Anyhow he comes back and tells me my keyboard is fine. He says the RAM in my Mini has gone bad. So I replace the RAM. Still have the same problem.
Well unless someone in this discussion group can tell me what the REAL problem is, I will keep my old Black Keyboard close by.

HT4561 What can I do to get the 10.6.8 update to install WITHOUT causing a Kernel Panic?

Every time I try to install the 10.6.8 update my iMac boots a Kernel Panic and I have to do a recovery and patches all the way back up to 10.6.7
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I have been reading the related posts and have found none of the suspect files. (mouse-related.ktext, CHUD related ktext files)
I deleted the Logictec mouse/keyboard drivers and stuff and also am deleting my 3rd party Magic Mouse driver.
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I do not own a Time Machine so restoring from a backup is not happening.
I will be required (should another panic occure) to go through the entire update process again.
I curious, what would hacking on the forums have to do with 10.6.8 updates on user machines?
Also, is Apple Corporation addressing the "issues of late with 10.6.8 updates"?

Built-In Keyboard Firmware Update 1.0 fails with error 23:3 on MacBook 2,1

I attempted to install "Built-In Keyboard Firmware Update 1.0" on two laptops tonight.
Macbook Pro 3,1:
Hadn't experienced the issue that the firmware would resolve. Installed the update anyway, successfully, and continued to have no problems since.
Macbook 2,1:
Hadn't experienced the issue that the firmware would resolve. Tried to install the update, but it failed with error "23:3". After the failure, the keyboard was non-responsive for about 30-60 seconds, during which time I assume it restored/re"booted" itself. Keyboard function was restored automatically after this time, though there was no indication that it would return, and I had to suffer a minor sweat. Still, I didn't learn I power cycled the system and tried again, but the update never installed successfully.
Lessons learned -
If it ain't broken...
That said, Apple seems to have designed their hardware well enough to be able to recover from a failed firmware update. In this case, you just have to pray a little until the keyboard responds again.
Apple: be so kind, let us know what 23:3 means, and if needed, update the Firmware Updater.
//

Hi,
I was just wondering how you were able to get the macbook to accept the update? I had to take mine to apple store and get entire keyboard and trackpad replaced in my macbook. They then told me to ignore the update cause they did not have any other keyboards to replace if it happened again.

2009 Aluminum keyboard firmware update 1.0 keeps appearing

I recently brought my 2009 Aluminum keyboard from home to work to use with my 15" MBP running 10.8.3 (MBP: 2.8 GHz Intel Core 2 Duo, 4 GB RAM).
In the App Center there is listed an update for the keyboard, the 2009 Aluminum keyboard firmware update 1.0. I have installed this update at least twice, if
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Download this update manually and install it > http://support.apple.com/kb/DL997 Then, that upgrader will appear in /Applications/Utilities, so open it, choose the keyboard and it will be upgraded to the latest version available for that keyboard

Downgrade from Leopard to Tiger after Built-In Keyboard Firmware Update?

Can I downgrade from Leopard to Tiger after having applied the Built-In Keyboard Firmware Update 1.0? This firmware update requires OS 10.5.2 or higher to be installed. Now that it is installed can I downgrade back to Tiger (10.4.11)?
I have a MacBook Pro 17 (late 2006). It ran perfect except for the occasional ignored first key press problem that these MacBook's have. In late December I upgraded to Leopard (10.5.6) and installed the Built-In Keyboard Firmware Update 1.0 that is suppose to fix the ignored first key press problem. Ever since then I have had constant keyboard & trackpad failures. When the built-in keyboard fails, thankfully I can still use an external USB or Bluetooth keyboard & mouse. I've tried everything. I've reinstalled Leopard four separate times, reset PRAM, reset SMU, repair permissions, pressure on the keyboard cable under the battery (even though I don't think this version of the MacBook has that problem). Nothing restored my internal keyboard and trackpad. During this process I tried to re-install the Built-In Keyboard Firmware Update using the original package file that I had downloaded, however I was given a message that the keyboard didn't need to be update because it already has the updated functionality and the installer package would then quit. Then I remembered that the original firmware update actually installed a Keyboard Firmware Update application in my Utilities Folder. When I ran the Firmware Update application in the Utilities Folder it instantly fixed my keyboard problem! Unfortunately the keyboard fix is not stable. It fails 2 to 3 time a week. Running the Keyboard Firmware Update application fixes the problem every single time, but this renders my MacBook useless as a portable (I have to have an external keyboard/mouse to run the Firmware application). I have, incidentally, tried all the other suggestions in the many keyboard threads in this forum (putting the computer to sleep, restarts, shut downs, PRAM & SMU resets, repairing permissions, running other applications, etc.), and nothing works except reinstalling the Keyboard Firmware Update using the application in the Utilities Folder. At this point I just want to downgrade to Tiger and go back to the way it was. I'll happily take the ignored first key press problem over a completely dead keyboard.
Please help.

Hi,
I was just wondering how you were able to get the macbook to accept the update? I had to take mine to apple store and get entire keyboard and trackpad replaced in my macbook. They then told me to ignore the update cause they did not have any other keyboards to replace if it happened again.

Aluminum Keyboard firmware update FAILURE

I accepted the firmware update yesterday and was asked for my appleID password to confirm installation. After the firmware installation started (listed as "Aluminum Keyboard Firmware Update 1.0" in the title bar of the installation window, but 1.1 in the software update list), the keyboard just stopped working entirely (although the mouse connected to the USB slot was still functioning) and oddly, I was asked for my password to resume installation. Of course at this point, I had no functioning keyboard to enter the password!
I plugged in a spare MS keyboard to put in the password and continue the installation, which stalled due to some internet issues (still not sure if it's ISP or AirPort related). I woke up this morning to check and the update was still stuck installing. It wouldn't let me close the update without forcing, but I went ahead and stopped it and re-started the firmware update by checking for software updates again. The update asked me for my password THREE times and went through a loop of progress on what appeared to be the same installation screen. After the third time, I received a message that the firmware installation failed.
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I'm aware of the possibility that the additional keyboard may be causing problems, but being prompted for a password three times during the firmware update necessitates it.

Welcome to the Apple Discussions!
At this point you may be better off taking the KB to an Apple Store and getting them to install the firmware.
To be honest, I would never do a firmware update with Software Update. As you see, things can go wrong, especially when you are relying on an internet connection. Whenever SU informs me of a firmware update I decline to install and then go to the Apple Downloads page, manually download the update and, following the instructions exactly, install the update manually.
Dah•veed

MacBook Keys not working even after KeyBoard Firmware update

My friend's sister bought me a MacBook from the US last October. Fortunately, Apple announced the release of Leopard also on the same month and I got a free upgrade to leopard. I installed leopard about 3 months back. My keyboard was working fine when I had Tiger installed. After I installed Leopard, I remember installing a Keyboard firmware update once through the Software Update.
About two three weeks back, my MacBook started acting wierd. Some keys were not working (mostly 't', 'q', left shift, left command, zero which is not working even now. I couldn't close the last bracket because the key is not working. I am a php programmer and I can't think of living without the closing bracket and zero keys . But most of the keys works on and off.
After seeing on several sites that it is a problem with firmware, I once again downloaded the firware update, but couldn't install it since the installation wizard says that my system doesn't need it.
Can someone plz tell me what to do now? Will reinstalling help?
Thanks in advance.

The problem persists everytime I restart my system or wake it up from sleep. But each time different keys have problem. I am now downloading update 10.5.4. Can someone plz help me?

Keyboard Firmware Update 1.0 keeps installing

Hello,
Just last week I noticed that the top layer of plastic by the mouse pad was cracking on my MacBook. I took my MacBook into the Apple Store and they replaced the keyboard, mouse pad, and plastic (I'm assuming it is all one module?).
Well, everything has been working out great, but Software Update keeps telling me about this Keyboard Firmware Update 1.0. I install it, Software Update says it was installed successfully, and then the next day Software Update says it needs to be installed again. This has been going on for a week now. Does anybody have any idea what is going on? Is this something I can resolve myself or should I bring it back into the Apple Store?

I wish I knew! We have a similar situation with our macbook here at work. When software update opens, I am told about this keyboard firmware update which we should install. I download the software and follow the instructions to install it - midway through, the software fails to install and I get an error message. It's very annoying!
I'm going to post separately about this problem rather than spamming your thread, but I hope one of us will get an answer!

Aluminum Keyboard Firmware Update 1.0 does not install

I just got notification from Software Update that a firmware update for my Apple Aluminum Keyboard was available. I attempted to install it and after three attempts, I got "Unexpected Error (3:4)". That's it. Nothing else. I didn't find any further information associated with the download and no other documentation. I did go as far as removing the keyboard from a KVM switch and USB Hub and connected it directly to my G4 Mac Mini. Still no success. Does anyone have any clue about software/firmware updates for peripherals that fail in this way? I've had the keyboard for about 3 months.

I also had the error "An unexpected error occurred (4:3)" when installing the Keyboard Firmware Update. I resolved the matter by unplugging my KVM switch (and all other USB devices) and by connecting the keyboard directly to the computer.

Keyboard firmware update 1.0 will not install

Hi - I think others have had similar problems, but I don't know if a solution exists?
When software opens on our macbook here at work, we get a message that there is an update available for the keyboard. It should ensure that the first keystroke is recognized after the macbook's been asleep and solve a few other problems. Well, the first keystroke isn't generally recognized, so I decided to try again to install it. Here is what happens:
It downloads perfectly, as far as I can tell.
The machine restarts.
The software tries to install itself. It quits less than halfway through, giving me an error message and then, "your keyboard firmware could not be updated". This has happened twice over the past three months or so. What is this update, how important is it, and how on earth do I get it to install?
TIA!

First, does your MacBook meet the following requirements:
System Requirements
Installation of MacBook and MacBook Pro Keyboard Firmware Update 1.0 requires Mac OS X 10.5.2.
Note the above because it does not appear that you have a version of Leopard installed.
The MacBook and MacBook Pro Keyboard Firmware Update 1.0 supports the following products:
MacBook (Late 2006)
MacBook (Mid 2007)
MacBook (Late 2007)
MacBook Pro (17-inch Core 2 Duo)
MacBook Pro (15-inch Core 2 Duo)
MacBook Pro (Mid 2007, 2.4/2.2GHz)
MacBook Pro (Late 2007, 2.4/2.2GHz)
When will the keyboard firmware be updated?
This update installs an application in the Utilities folder called "Built-in Keyboard Firmware Update." The updater application will automatically open. Once open, please follow the instructions within the application to complete the update. It can also be manually run later by double-clicking the updater in the Utilities folder.
Second, I would download and install the standalone version rather than using Software Update.

Keyboard firmware update

Any ideas why everytime I run the Software Update it lists the Keyboard Firmware 1.0 update? I must have installed it half a dozen times by now and it still appears!
Thanks
Mike

entobox wrote:
The Software Update download doesn't run/install the patch, it simply downloads an application to the Applications/Utilities folder called *Built-In Keyboard Firmware Update*.
Browse to the Utilities folder and run that app. You'll soon be set with the fix and you won't see the prompt to download any more.
Welcome to the Apple boards.
On my MBP, the update downloaded and preinstalled. A few moments later a new window popped up and the install began. It does install itself - at least on my MBP it did - completely automatically, after I ticked a few buttons on the second install window.
It may depend on how one's settings are configured for automatic installing of these downloads, although I don't see any options on my system other than automatic download, which is unchecked.
Message was edited by: nerowolfe

WARNING: Beware the Keyboard Firmware Update

Did the keyboard firmware update today and now no bluetooth. Using spotlight to search for bluetooth, I get this message:
The Bluetooth tab of Keyboard & Mouse preferences is hidden because you don't have a Bluetooth module installed or attached to your computer.
The bluetooth keyboard was working fine before the firmware update was installed.

noread_nowrite wrote:
keyboard firmware update will work only if you have 10.5.1 and up that means you need leopard.
As you can see from my signature I do have Leopard.

SO SAD not to be getting the keyboard firmware update!

Since I first bought my macbook in July, 2006, my only long-term complaint has been the keyboard. I love the way it looks and feels, but it constantly 1) leaves the first letter off whatever I write when it first wakes or switches fields, and 2) refuses to 'ignore accidental trackpad input', no matter how many times I check and recheck that box! I constantly find myself suddenly typing in the middle of some other line than the one I should be writing in!
Today, when the keyboard firmware came out, I was excited, thinking that my issues might be solved at last. But, alas, the firmware is not for early versions like mine. Does anyone else have my issue, and do you think that that last one in particular might be something that could be addressed by AppleCare?

noread_nowrite wrote:
keyboard firmware update will work only if you have 10.5.1 and up that means you need leopard.
As you can see from my signature I do have Leopard.

Keyboard Firmware Update 1.0 causes immediate kernel panic

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