Keyboard Mapping Incorrectly at Bootup - not consistent

Not sure if I'm posting this in the right place, but here goes.
I have 2 users that both have 15" G4 Powerbooks with OS X 10.4.6 loaded on them. They're using a standard image that's used for all our computers. So far we have have never seen this particular problem until last week.
Occasionally on bootup the keyboard maps incorrectly. The systems are set to boot to a login screen which the user cannot authenticate with as the incorrect letters are being typed. This has only occurred while they were offsite and using airport so I have been unable to verify the keystrokes. The only mapping they remember was that the "L" key mapped to one of the volume keys and "delete" (as in backspace) mapped to an elongated parenthesis, but they weren't more specific than that. I've since re-imaged a third machine with the same specs and swapped with one of the afflicted powerbooks but have been unable to replicate the problem.
I've checked the International preferences and he's set to a U.S. keyboard with nothing else selected. Verified and repaired permissions. Checked his fonts.
Has anyone ever seen this? I'm completely stumped.

Sounds to me like one of your Shift keys is stuck--holding down the Shift key while starting the computer puts it into "safe mode."
Might be easiest to bring the machine in and have a tech take a look.
~Lyssa

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