Keyboard on iPad Mini doesn't work correctly

I have an iPad mini retina display 16GB model ME279B/A
When I type, all is fine using English/UK QWERTY keyboard but when I try to type a ! with the !/, key I get a ' and when I try to type a ? with the ?/. I get a "
How can I rectify this problem please?
This also is not app specific
tia

The ' and " are alternate selections for those keys. If you press and hold on those keys you will see those choices.
Apparently, when you are typing, you are holding the keys down too long and getting the alternates.

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~~~~~~~~~~~~~
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