Known disk-mounting fault on iPod Video 80GB?

Is there a known disk mounting fault with the iPod Video 80GB?
I’m running iTunes Version 7.0.1.8 and have so far had two brand new 80GB iPod Video devices, purchased from a registered New Zealand reseller (TotallyMac.com).
Both iPods have successfully loaded my music library and have played perfectly, both on headphones and on my iPod hi-fi. However, when I subsequently plug the iPod into any of the USB 2 ports on my laptop, the iPod does not show up as a device in My Computer, File Explorer or in iTunes.
I’m running Windows XP, Service Pack 2.
The problem also occurs on a second PC – the iPod refuses to show as a device in My Computer, Windows File Explorer or in iTunes. However, it does show up in Device Manager, and the ‘Safely Remove Hardware’ icon shows on the Windows status bar when the iPod is connected. Even so, when the iPod is safely ejected, the iPod screen continues to show ‘Do Not Disconnect’, so the only way to safely eject the iPod is to reset it on the iPod.
I’ve tried restarting the computer, putting the iPod into disk mode and so on. Unfortunately, none of the advice on the Apple website for iPods that refuse to mount helps me – because I can’t get the iPod to appear as a device anywhere on my computer, I can’t rename the Drive Volume (to another letter instead of ‘E:’) or restore the iPod to factory settings.
I can’t help thinking that Apple has created a ‘Catch 22’ situation by removing the iPod Updater option in iTunes 7 – none of the previous versions of iPod Updater is compatible with iTunes 7, meaning it’s impossible for people who have a Disk Mount problem to restore their iPods. If you can’t get the iPod to show up in iTunes, how are you supposed to restore the device or solve disk mounting problems?
There appears to be no other way to restore the device if you’re using iTunes 7.
Why isn’t there a ‘restore’ option in the iPod’s own diagnostics menu, some combination of click-wheel buttons that will allow you to reformat/restore the drive?
My previous (40GB) Fourth-Generation iPod mounts perfectly on both this laptop and another PC, suggesting it is the new iPods that are the problem. Also, as I said, the new iPod fails to mount on the second PC, supporting this theory.
Both faulty iPods have been set to ‘manually update’ and I also ticked the ‘Enable Disk Use’ option and removed the checkmark from ‘Automatically open iTunes’.
It would be good to hear from someone else who has experienced similar difficulties, as I’m by no means a new iPod user and this has both me and the Apple service technicians I’ve spoken to completely stumped. Is it a known problem and, if so, will it be dealt with in future iTunes updates…?
Toshiba P20 Laptop PC Windows XP Pro

Try forcing the iPod into disk mode:
http://docs.info.apple.com/article.html?artnum=93651
And then see if you can change the Volume Drive Letter:
http://docs.info.apple.com/article.html?artnum=93499
If nothing else works, you may want to give this a shot:
http://docs.info.apple.com/article.html?artnum=302538
Since you did say the iPod continues to show Do Not Disconnect after ejecting it, I'm thinking maybe there's something on your computer that's interfering with the iPod.
Also, when the iPod comes up in Device Manager, does it have any kind of warning on it? You may need to uninstall the iPod's drivers, and then restart the computer with the iPod attached to reinstall it. This may not be the case, though, since the iPod is still showing Do Not Disconnect while it's plugged in.
You may also want to make sure you have the iPod connected to a USB port directly on the rear of the computer, or try a different USB cable.
Also, you might want to try restarting the iPodService
http://docs.info.apple.com/article.html?artnum=93716
CG

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Message was edited by: hhorwitz

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Known disk-mounting fault on iPod Video 80GB?

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