Kuler themes won't update in Illustrator

My Kuler themes have stopped working for about two weeks now. I open the colour guide in illustrator and can see some themes there, but now it is impossible to refresh the panel and display new themes I have made or favourited.
All I get is the constant repeating message 'you may be offline or the server might be busy'. But I am logged in to my adobe account and can launch the Kuler website and browse my themes there, they just won't appear in the illustrator panel no matter what I try.

Mark,
Tehere may be a number of things disturbing and confusing Illy. You may have a look at the list. Maybe Item 7) or something else under 5) can be relevant.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
p>

Similar Messages

Color themes won't update in Illustrator

Hi,
I've had this issue for a month now, had very poor help from adobe's twitter and the specific adobe color forum. My color themes will not update in illustrator, if I click refresh I just get the message 'can't connect to the adobe color website, you may be offline or the server may be busy'.
I've tried everything, full CC reinstall, illustrator reinstall, signed in and out a million and one times, deleted preferences. Nothing will fix this one specific issue. Can someone please help me out as it's driving me insane.

Mark,
Tehere may be a number of things disturbing and confusing Illy. You may have a look at the list. Maybe Item 7) or something else under 5) can be relevant.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
p>

My Kuler (now Adobe Color CC) Color Themes are not updating in Illustrator

I've created some new colour themes in Adobe Color CC and saved them however they are not appearing in illustrator. My older colour themes from weeks ago are there but not the ones i created today. It says last update at 9am (gmt) this morning, its now 4pm. Why won't this update?
Edit: Not

Hi Cutlass,
Will it be possible for you to join the connect session:
https://my.adobeconnect.com/rbhunwal
Regards,
Raghuveer

Creative Cloud won't update to Illustrator 17.1

Hi,
I've tried a couple of times (uninstall, reinstall both CC Illustrator and Creative Cloud.) without any success. It downloads only the 17.0.0 version and shows my app up to date. I even tried to download it from the CC website with the same result.
Anyone having the same issue?
Thanks,
Robin

Well it may be impossible, but that's just what happened. I did uninstall and then reinstall Creative Cloud and Illustrator too, but I still only have 17.0.0. The CC sees my Illustrator as "Up to date" (see photo proof).
And I only realized this, because after update I was desperately looking for the Live corner tool...no wonder why I couldn't find it.
By the way what is Cleaner?

Illustrator crashing, won't update

Illustrator CS6 on Mac 10.9.4 started crashing, tried to update, won't update and now program won't open. Please help ASAP.

Run the cleaner tool and reinstall from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I have two apps on my app store that won't update. I don't need them. How can I remove them from there? Thank you!

Hey
I have two apps on my Mac App Store that won't update no matter what I do.
One of them is not even mine. It shows a weird russian email address that does not belong to me.
The other one says "updated" but won't go away from the updates list no matter what I do (Reboots, etc).
How can I erase them? I need niether apps.
Thank you very much.
Instalada = Installed & Actualizar = Update
Jose
<Email Image Edited By Host>

Hey!
There are two things here. The first one is that the apps aren't of course hacked/pirated. The mac is of a friend of mine. She's 65 or something and has no idea on how to hack apps, plus, afaik, nobody else has access to her computer.
Secondly, the thing is that niether app shows at the app list, and we even made a find from a terminal window, and got no results of the apps.
It is a very strange behavoir and if somebody has a solution I'll be glad to hear it.
BTW, She just upgraded her machine to OS X 10.8.1, I'll check if the upgrad fixed the bug.
Thanks!!
Jose

Updated and illustrator won't launch

I made sure I have all the latest os10.6.8 update and illustrator still just begin to launch and then stops. No messages

Marty,
I am afraid CC2014 requires 10.7 or more.
System requirements | Illustrator
You may install CC, following this set of instructions:
http://prodesigntools.com/adobe-cc-version-control.html
If you run into trouble with that as well, it has been proven possible.
Post #3 in this thread shows a viable way of doing it:
http://forums.adobe.com/message/6342650#6342650

Necessary to "Update" old illustrator files?

I have tons of files created in old illustrator 6.0 and now that I have a newer version of illustrator, specifically CS2, loaded on Mac OS X it's calling all of my illustrator files "Text Files."
It says, "This file contains text that was created in a previous version of Illustrator. This legacy text must be updated before you can edit it." It asks you to either Choose Update or OK to update later.
Should I take the time to update all of these files now? I'm just archiving them. I have thousands of files and it would take time to open them all and update each one. If I don't update now though, will I be stuck later in years to come, with files that won't open at all, as operating systems progress, etc?
2) If I open a file, hit update and then hit save or save as, Logo A for instance will be renamed Logo A [Converted].ai - My question is should I just leave the brackets and the word converted or should I get rid of it?
3) Also, if I open a file, hit update and then hit save or save as it goes to "illustrator Options". In this dialog box it defaults to "Use Compression". Should I just leave it checked or deselect it? (I'm scared of the word "compression" as I just spent the last several days decompressing old Disk Doubler files using an OS 9 emulator. I was lucky to be able to do this.)
4) In this Illustrator Options dialog box it always gives me two warnings for these old files - The Document Raster Effects resolution is 72 ppi or less. What does this mean? Should I try and change it? If so, how? The other warning is "only fonts with appropriate permission bits will be embedded. What does this mean?
Please keep answers as simple as possible. Thanks so much.

Lala,
Most of this just boils down to personal preference and/or common sense.
I have tons of files created in old illustrator 6.0 and now that I have...CS2...Mac OS X [is] calling all of my illustrator files "Text Files."...Should I take the time to update all of these files now?
That's just a file-association issue on the OS, mostly for icon and doubleClicking-to-open. It doesn't mean you can't open the file in a later version of the creating program. Here's the main thing: Can you still directly open AI 6 files in the current version of AI (CS5)? If yes (as I suspect), then whether you update all these files before archiving them or not is just a question of what you consider most convenient. Do you prefer to have all your archive files already updated to current-version AI, or do you prefer to update them on an as-needed basis?
Personally, I opt for the as-needed route. I also have thousands of archive files. But I'm not going to open and resave them all (and mess with replacing legacy fonts, etc., etc.) with every new version of the host program. One could make a career of that. (And Illustrator is far from the only program I use.) In my case, the majority of those legacy files will never be needed again. Although I keep good backups, I always make it a point to make sure my clients know I am under no obligation to indefinitely archive my working files for their completed projects. (Anyone who takes on that liability, without being in that business and charging for it is flirting with disaster.) I provide the customer copies of what is necessary for the reproduction and uses he has contracted for, and he bears responsibility for redundant backup security of the files provided if he deems it necessary.
I'm just archiving them. I have thousands of files...will I be stuck later in years to come, with files that won't open at all...?
As long as the current version still supports the legacy format, it still boils down to whether you want to have all your archive files already updated or update them as-needed.
Now, eventually a new version of the host program may completely break backward file compatibility with a legacy format. That actually happened once in the history of FreeHand when a major modernization of the program was done. If a FH user at that time chose not to update their legacy files, then they would have to do a 2-step update, first using the latest version that did maintained the legacy compatibility, then to the current version. Even then, I did not convert all my archives (especially those for long-inactive accounts.)
The potential larger issue in that kind of scenario would be whether the "middle step" version of the host application will still run on the current-version OS. No one can predict that years and years in advance.
(Aside: For that matter, what assurance do we have that the next computer technology that everyone flocks to--say, organic computing with true artificial intelligence--will not break compatibilty with every existing PDF, CD, DVD, hard disk, VHS tape, Flash drive, Zip drive, Syquest disk, SCSI device, and AI file on the planet? On the other hand, I'm still able to use FH11 without a hitch on Windows Vista--haven't tried it yet on Windows 7. I'd love to try a copy of Windows FH 8--that was a clean drawing program--but only have a Mac version.)
It says "This file contains text that was created in a previous version of Illustrator. This legacy text must be updated..." It asks you to either Choose Update or OK to update later.
Fairly recently (much more recently than version 6), Illustrator's very archaic text objects were updated to a...well...less archaic structure. For backward compatibility, Adobe included a "conversion" routine to give you the option of updating the older text objects. Understand, you can still open, work with, and even re-save the file with the legancy text objects if you have need to. So again, do you really want to do this to all your archive files?(Understand, the reason for the warning in the first place is that the changes affect spacing and therefore potentially line wrapping, and other type-specific things; so if you are truly "updating" the file, i.e.; making it Johnny-on-the-spot, ready-to-go print-ready, you may have some re-typesetting to do. Do you really want to do that on all your legacy files right now?)
Logo A for instance will be renamed Logo A [Converted].ai ...should I just leave the brackets and the word converted...?
That's also just up to you. Makes no functional difference. Appending the word "converted" is intended as a mere file naming convenience. (FileMaker does the same thing by default, for example, when opening an Excel spreadsheet and thereby converting it to a FileMaker database.) For one thing, it lets you save the new file to the same directory as the original file without overwriting it. (In the FileMaker scenario, I always delete the "converted" because the .xls and .fp7 file extensions themselves are going to prevent accidental overwrites. In Illustrator, I never keep the multiple-version files anyway, so I also delete the "converted".)
... it goes to "illustrator Options"...defaults to "Use Compression". ...I'm scared of the word "compression"...
I'm not "afraid" of compression, but I never use application-specific file compression. It just creates other inconveniences in collaboration with others. For example, for many years Corel has provided the option of saving Draw files as compressed or not. It is a very common ocurrence for an AI user to receive a Draw file they should be able to open but can't, just because the Draw user forgot to not save it with compression (or didn't know better).
Yeah, Adobe's marketing might like to think I and everyone else in the world uses only its products, but the real world (thankfully) still isn't that close-minded.
The Document Raster Effects resolution is 72 ppi or less. What does this mean?
See online Help for what Document Rster Effects setting is all about. You need to understand it; but it doesn't really have anything significant to do with the question of updating legacy files. 72 ppi is the default, so if you update a legacy file from a version that predates raster effects, that's the setting the new document is going to get. But since there were no raster effects in the old file, it has no real bearing. But that setting is something you should be familiar with regarding any file you are sending to print, regardless of when.
The other warning is "only fonts with appropriate permission bits will be embedded. What does this mean?
You're getting this when converting legacy AI files? An EPS or PDF file may have embedded fonts, but (correct me if I'm wrong) not an AI6 file, unless the "Save with Acrobat compatibility" option was available in AI6.
At any rate, that's nothing new. Some programs can try to embed fonts in a file to facilitate remote printing and display (but not editing) without having to do the old-world "bundle for output" routine. If you happen to be the typeface designer, of course, you may not be too happy about that. So such features have had to provide the typeface foundry an opt-out. Some typeface vendors are almost as piracy-paranoid as Adobe--much to the dissatisfaction of their legitimate customers. So there is a setting in font files that the font creator can set to disallow embedding of the font. One example of particular distress to me is ITC Officina. Nowadays, I make a point to never purchase fonts that can't be embeded in a PDF. So ITC (or whomever actually owns the thing now) has at least one unhappy legitimately-licensed customer who has stopped using one of his favorite fonts and won't buy an updated version unless and until this nonsense is corrected. Again, it's really a non-issue re file version updating. You can't do anything (well, anything practical) about a font that doesn't allow embedding anyway. The warning is just a "reminder"; it's a standard alert whenever saving a file in a format that tries to embed fonts.
JET

IMac display issues: black icons and folders, doubled up files in finder windows, programs won't update

HELP!
I'm hoping someone can help with my iMac 27" purchased in 2010. From a previous discussion I started a year ago, I have had virtually nothing but trouble with it. After the internal hard drive crashing, I was able to install OS X on an external drive and used it for a good 8 months to drive my iMac and I took it to an expert who has replaced it with a 3tb HDD, but at some point the display has gone crazy. I am not certain if it is hardware, i.e. graphics card or video but I'll describe the symptoms and add some pics to see if anyone has seen this before and knows what the problem may be.
1.     90% of the screen was covered with white with just a portion of the desktop showing through.
        (This happened when I tried to reinstall OS X on the old HDD and the new one, but didn't happen when using OS X install disc)
2.     Files, folders, photos and some icons on the dock go black
3.     Files and photos double up when in Finder. When I'm viewing photos, it shows them but all the previous panes and the photos are jumbled behind the
        photos.
4.     Anything I open in Preview is completely black, but ColourSync Utility opens everything fine.
5.     Programs won't update. They will download onto my iMac but won't update. Some say, because I don't have OS X 10.6.8 others just won't open.
        Including Google Chrome, opens with two tabs open but when I open a third tab the rainbow wheel just turns. Skype won't open just gives a failure
        report.
6.     10.6.8 Update Combo downloads but when I restart the screen is covered in white - as in 1. and I have to reinstall OS X 10.6.2 to get the screen to               clear but then all the above problems continue.
7.     Sometimes videos don't display in Youtube, or the entire page other than the video player is covered in rainbow lines.
8.     Some buttons are blacked out on selection pages, i.e. system preferences, or saving screens
9.     Photos opened in FB go upside down and flicker all over the page as my mouse runs over them.
10.   Photos won't upload into internet editing programs.
I can't find anyone who has had the same issue in all of the discussions I've looked at, but it sounds like I have a video problem, but I wondered if it might be a software problem with flash or something. Or I have something malicious on my computer.
I also have an iphone 5 that faulted with the iTunes and USB icons and won't fix after trying one of those R-Sims, and I wondered if somewhere along the line it may have even had a virus/trojan/malware that has infected my external drive and then my internal drive. A reason I have thought that is because I have used my daughter's MacPro laptop and plugged in my external drive and I noticed the windows in hers were starting to do the same thing.
And on top of all that, my fans didn't work for over a year and I had to place an external fan at the back of the computer or it would overheat and shut down, but after resetting the SMU it started working again, but it is very noisy. I have tried to download SMC Fan Control and although it downloads to the HDD, it won't open.
Sorry its such a long post, I do hope with all of this information someone can help me.
Thanks so much.

HI and Welcome to Apple Discussions...
*Soon after, I installed Quake Wars, L4D 1, 2, Mass Effect 2, Need For Speed: Undercover, Mozilla Firefox and *Sophos Enterprise AV*. Approximately a week after installation, I began to experience malfunctions varying greatly*
Macs get grumpy when running anti virus software. Disable or completely uninstall Sophos A/V and see if that makes a difference. A/V software on a Mac will slow the drive down more and more as time goes on.
Also, check the vendor sites for each 3rd party software you installed to make sure they are compatible with 10.6.x
The "hard reboots" are a result of the system freezing due to incompatible or outdated software.
Carolyn
Message was edited by: Carolyn Samit

Tags won't update

Hello,
I'm a DJ and I use Traktor as my DJ software and iTunes to manage my MP3 collection.
Sometimes when I update a genre i Traktor, iTunes won't update the tag. Sometimes it does. I checked the file in another software, and the change is there, but not in iTunes.
I downloaded a script called "Refresh", but it won't work. I removed the track and re:added it. Same problem.
This happens every 20 MP3s or so, but it's a major problem because I use Smart Playlists and want that genre change to be updated.
Please help me with this problem!
Raffe Bergwall
<Edited by Host>

I know I could always rip them back to my computer and then use a seperate program, but I'd like to fix this problem because it's easier in iTunes
Any reason you do not keep your music in iTunes and update it there?
What will you do when your iPod crashes (it will) and you need to Restore it, therefore deleting everything on it?
I used to be able to update genre tags, however it won't allow me
No idea. Can't say I have seen this before.

Mac won't update software or access iTunes shop. Message comes up with 'not connected to the net. Check connections' error. I still have internet access. Changed my Apple ID but no result. Repaired permissions and re-installed operating system.

Mac won't update software or access iTunes shop. Message comes up with 'not connected to the net. Check connections' error. I still have internet access. Changed my Apple ID but no result. Repaired permissions and re-installed operating system.

It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Camera raw won't update for Creative Suite CS5 for windows 7

Hello,
After a recent hardware meltdown I have recently reinstalled my CS5 Creative Suite onto a new machine (running windows 7).
For some reason the Adobe Application manager won't update. I keep getting the same error message and getting redirected to redownload the Application manager. I have done this several times and keep getting the same error. I have also tried rebooting numerous times and also installing the updates manually from the Adobe website. Neither have worked
Specifically, I need to update camera raw as I now cant read any of the .ORF files that I have.
Any help would be much appreciated.
Thanks!

I just checked some of the other logs and I found one ending with:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 51506.7 miliseconds (51.5067 seconds) DTR = 36827.4 KBPS (35.9642 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 12 warning(s)
WARNING: PayloadPolicyNode.SetAction: IN payload {E5087BCA-6496-47A7-B9C4-B85D1CF062AE} AdobeColorJA CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {D26EEF95-420A-4726-B85D-AFBE752EF526} AdobeColorNA CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {DE99CD25-C87E-499F-AFB8-88D00F0BAEB3} PDF Settings CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {694213D7-1E0E-4C8F-B822-E2E3680C0FCE} Adobe Media Encoder CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {6F29BE46-E5F3-4146-8A84-20301E5C985A} AdobeColorEU CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {E5087BCA-6496-47A7-B9C4-B85D1CF062AE} AdobeColorJA CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {D26EEF95-420A-4726-B85D-AFBE752EF526} AdobeColorNA CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {DE99CD25-C87E-499F-AFB8-88D00F0BAEB3} PDF Settings CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {6F29BE46-E5F3-4146-8A84-20301E5C985A} AdobeColorEU CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {E5087BCA-6496-47A7-B9C4-B85D1CF062AE} AdobeColorJA CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {D26EEF95-420A-4726-B85D-AFBE752EF526} AdobeColorNA CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {DE99CD25-C87E-499F-AFB8-88D00F0BAEB3} PDF Settings CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
Search the same string above to find when the error occured.
Exit Code: 0 - No error
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Does this help at all?

Old iPhoto Library won't update

I have an old iPhoto library from iPhoto 9 that won't update to iPhoto 11 and won't open. How do I fix this or can I retrieve the photos from the old library without opening it in iPhoto?

Honestly I'm not sure what it is then. There is a forum for iPhoto, I would repost there and let them know what you have already tried, hopefully someone there knows what to do. You can find that forum at:
https://discussions.apple.com/community/ilife/iphoto

App store won't update any apps

I noticed a while ago I had updates for some apps through the app store so set them all to update. Now it is maybe 3/4 weeks later and everything has frozen and I don't know how to fix it - I can't open or use many of my apps due to this. A couple of the apps do say "downloading" but they have been at this same stage for a while now. My app store won't even open anymore and I just get the little refresh symbol no matter how long I leave it for. Can anyone help? I've added some pictures so you can see what's happening.

Test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Sometimes the cause of the problem may be an outage in Apple's network, in which case none of the steps below will have any effect. You just have to wait for the outage to be fixed. That should rarely, if ever, take more than a few hours.
Step 1
Sign in to the App Store by selecting Sign In from the Store menu. If you're already signed in, sign out and then sign in again.
Step 2
Log out or restart the computer.
Step 3
Remove or disable "LittleSnitch" or any similar third-party software that blocks outgoing network connections according to the developer's instructions.
Step 4
Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
After testing, restart as usual (not in safe mode.)
Step 5
If possible, connect to a different network and test.
Step 6
There are reports that resetting the PRAM may solve the problem in some cases. I can't confirm.

Won't Update Apps

The App Store says that it won't update my apps because they were bought on a different user or because it was refunded or canceled. I am trying to update Pages, iPhoto, Garage Band, iMovie, Keynote, and Numbers so they came with my computer, which is the new Macbook pro with retina display. I have never changed my iTunes account also. How do I get it to update?

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept them into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(116738)

Kuler themes won't update in Illustrator

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