Lack of Customer Information on Irene Issues -

I knew there was a backup battery for my phone, but I did not realize that my entire Fios was dependent on my home electricity until I read in NJ.com: "Verizon FIOS, for example, uses a 100 percent fiberoptic network that is dependent on electricity from the home, according to company spokesman Lee Gierczynski.   I suspect many others are equally unaware.
I spent hours on the Verizon website at the library and finally found a place that said there was an outage in my area and the expected time to receive service was "EST". (Unfortunately I wasn't able to find it a 2nd time - but that's good as I found the NJ.com site).     There is an link about "Severe weather information for fios customers" on the first residential help page - but it assumes the reader knows that home power is required.    It would have been really nice if Gierczynski's comment was there in bold.
I am amazed that given the number of households without electric (many of which like myself have generators) that Verizon did not have a PROMINENT note on the website informing/reminding customers that the service required electric from the home and could be restored through generator use. I work at home and have been severely hampered by lack of in home service....ALL NEEDLESSLY.     I don't think of myself as a stupid person, but I am a 'senior citizen' so not as tech savvy as younger folks.   But customer service should be structured with ALL customers in mind.   But then Verizon doesn't really seem to know what customer service means.

Hello,
Thank you for your post. I do apologize for the frustation at this time. Please check out our link below in reference to our post about the storm. http://forums.verizon.com/t5/Verizon-at-Home/bg-p/ResidentialBlog
I would like to provide you further assistance if this is still needed. I sent you a private message please check your messages when you have a moment.
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Total Lack of Customer Service - Ongoing Issues for 8 Weeks

Hi, I'm currently dealing with Comcast's legendarily awful customer support. I've tried a multitude of avenues, with the exception of this one, so in the hopes that maybe someone can help me here, this is what I've experienced in the past 8 weeks: June 1: Move into new townhouse. June 6: Attempt to setup Comcast internet and TV services through a 3rd party subscription company. $40/mo for Blast (50MB ) internet with a $75 VISA gift card, TV already provided through my HOA fees. Credit hard inquiry pulled for this subscription. Never got the $75 gift card. June 7: Attempt install of my own router/cable modem. Modem does not work. Spend several hours on the phone with various tech support and customer support employees. End result: no internet. June 8: Spend several hours on the phone with various tech support and customer support employees. End result: no internet. June 9: Spend several hours on the phone with various tech support and customer support employees. End result: 3rd party didn't actually create an account. Hard credit inquiry pulled (second one), $25/mo for 25MB internet and TV again included in HOA. Internet works, TV does not. June 10-16: Girlfriend (who is authorized on the account) attempts to pick-up cable boxes. Told that she cannot because she is not the account primary. After multiple phone calls to customer support, she finally is allowed to pick up the boxes. June 16-19: Attempt to install cable boxes, again with multiple customer service calls. Issue is traced to an incorrect rate code entered. Rate code correct, still doesn't fix cable boxes. End result: No TV June 20 to July 2: After multiple attempts to get cable boxes to communicate and failing, a tech visit was created. Tech visits house. My girlfriend was present for the appointment - I am an electrical engineer and did my best to explain to her what the issue is - there is a terminator at the external cable box preventing any signal from entering the house. She attempts to explain this to the tech, who dismisses her and says the issue is the satellite dish on the roof, which isn't even connected! July 18th: After trying to remove the terminator myself and failing, I call customer support and set up yet another tech visit. I am given a visit date of August 3rd (16 days later - completely insane), but promised that the agent will escalate the appointment and have someone call me back within "2 to 3 hours". I am still waiting on that particular callback. July 22nd: Spend multiple hours in online chat with 3 separate agents. My thought process was that by having everything in writing, maybe someone would actually do what they promised. I was promised bill credits for the unusable cable boxes and a callback within 24 hours to reschedule my appointment to an earlier date. Never got the correct amount credited, and I am again still waiting on that callback. July 27: Finally get aggravated enough to email the Executive Customer Care line. I am promised that I will hear from an agent within 24 hours. July 28: Get an email from the agent in broken English, addressing me as "Mrs." XXXXX (I am definitely not a "Mrs.") and claiming that he tried to call me earlier in the day (I had no missed calls or voicemails, and I was not on my phone at all that morning). I email him back immediately and he promises to follow up with me. I hear nothing for 4 hours, so I email the executive customer service team again. Instead of directly helping me, the inform me that they'll update my ticket and let my agent know. An hour later, I finally get a call from the agent informing me that although it is the end of his work day (which somehow ends at 3:45pm), he will try to get my appointment moved and he will definitely credit my account. He tells me that if I don't hear from someone from the local dispatch team that day, I would definitely hear from him first thing the next morning (the 29th). Shockingly, I don't hear anything from the local dispatch team that evening. July 29th: Don't receive a callback from either the local dispatch team or the agent helping me. I sent several emails to the main executive customer service line and am only told that my ticket would be updated and my agent informed. That does me absolutely no good, since my agent isn't helping me! My account still hasn't been credited, I have the same appointment date, and I still have 2 hard credit pulls on my credit score! My problem isn't overly complex or difficult to deal with. I don't want to be a thorn in Comcast's side, but I am being pushed in that direction because no one is assisting me, just passing the buck from rep to rep until I fall through the cracks. I am going to have to file complaints with the FCC, FTC, and BBB because of the appalling lack of customer service. I bill over $70/hr for my time at work, and I have wasted at least 50 hours during working hours dealing with this. I don't think it's unreasonable to want my issues resolved promptly when I've basically flushed $3500+ down the drain dealing with pure incompetence. If there is anyone who can actually help (and I don't mean telling me that someone will call back in the next 48 hours - because I've already fallen for that ruse a dozens times or so), please get in touch with me.

Hi wth1,
Sorry to hear about all the problems you had getting this resolved. I do see you were able to speak with someone yesterday who was able to assist you and come to a resolution. Please reach back out to us if you have any other issues.
Thank You

Moving Home / Lack of Customer Service / Cancellat...

I write to express my complete astonishment and disgust with the level of service BT has offered to me as a valued long standing customer.
I have been a customer of BT for approximately 4 years, taking out a phone line, unlimited broadband, BT vision and Sky Sports, amounting to a considerable charge of around £42.00 per month. I have used these products constantly during this period and have been very happy with the service.
In mid February 2012 I phoned to inform BT that I was moving home shortly and would like to switch all service to a new address. I was told that I needed to call back when my current line had been taken over by the new tenant, at which time I could then move my services.
On Thursday 1st March I rang BT to inform them that my line had been taken over by the new tenant and that I now wished to move my contract over. I was informed that I needed to take out a new contract which would then waive any connection charges. I was more than happy with this and asked to set up the new account. The lady at BT who I was speaking to informed me that after running a line check there was an issue with the new property in respect of the supply to it. I informed her that the previous tenant in the new property had a BT phone line with all BT sockets but had obviously cancelled it on moving out. She informed me she would run some more tests and ring me back the following day on the Friday 2nd March. BT did not contact me at any time on the Friday.
On Saturday 3rd March I rang BT back very disgruntled with the lack of service offered. I spoke to a gentleman who checked my account and system notes and stated he didn't know why I hadn't been contacted back. He informed me that I could take out a new account and waive the connection fees. He run a check on the line but informed me that it was coming back as a black line, and that he would need to book an engineer to come out to the property to check the connection. He was very helpful in his nature and suggested that I plugged a phone into the BT sockets and dialled 17070 to check for a line and number. He stated that as it was the weekend he couldn't book an engineer till Monday but he would personally phone me back by 12pm on Monday 5th March to check with me regards any current phone line and if necessary book the engineer.
At 1.00pm on Monday 5th March I had not received any phone call from BT. I can't say that I was surprised given BT's lack of customer service over the previous few days. I proceeded to phone BT again at my expense on my mobile phone to be greeted by a very helpful gentleman who again took me through the same details as previously had been stated. I informed him of my disappointment of BT's customer service, to which he apologised and tried to set up a new account for me. On attempting to set up all my services I was told that it kept failing on the BT system when it reached the broadband page. He suggested that I set up the phone line to instigate the new account and once live I could then upgrade my account to include broadband, BT vision and Sky Sports.
Although not happy with this I accepted the proposal to which he then attempted to book an engineer. He promptly informed me that the next engineer available would be on Monday 26th March 2012, a full 3 weeks delay!! He then informed me the broadband could then be initiated but with an additional lead time of a further 5-7 days. Thus bringing the whole episode up to a total of 4 weeks, not including the time already wasted by BT in the previous week.
I proceeded to inform the gentleman that this was an unacceptable amount of time coupled with the inconvenience and lack of service, and that I would now cancel my contract with BT.
After coming off the phone to BT, I proceeded to go onto the internet where within 10mins I had set up an account with Plusnet for broadband. I received a text message 2 hours later from Plusnet to inform me that my phone line was now live and gave details of my new phone number together with delivery details of my new home hub and an expected broadband start date within 3-5 days. Now that's quality service.
I have since received a final bill from BT stating cancellation charges of £61.13 to be paid by 22nd March 2012 and also a returns envelope to post back all the equipment.
Please can BT inform me whether this is an acceptable standard of service that a long standing customer expects?
Please can you inform me why BT have difficulty in moving my account to a new address when a new provider can initiate within hours?
How can BT charge me a cancellation fee when I have attempted to continue my service but BT could not offer the service within a reasonable time frame?
Under the Supply of Goods & Service Act 1982, please inform me if BT believe they have met the requirements of the legislation;
- That BT have carried out the service with reasonable care and skill
- That BT have carried out the work in reasonable time
- That BT ensure the work will be carried out at a reasonable cost
I am totally disgusted with BT and the level of service offered, the inconvenience caused, the wasted costs and time I have incurred trying to move my service and the overall unprofessional nature of your business.
I have sent a personal letter to Ian Livingston - CEO of BT - can't wait for the comical reply to that!!
Update 13th March 2012: Just received an obnoxious call from BT Customer Services stating the cancellation charges of £61.13 will stand as per an auto renewal contract which expires in August, even though BT cannot offer the service I require in a reasonable amount of time! Is it acceptable to wait 4 weeks for Broadband when I am an existing customer?? I think legislation, OFCOM & Ombudsman are firmly on my side! Great service BT!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Appalled by the lack of customer service - NEW PHONE is DEFECTIVE

I was leaving for California at the end of July and needed a battery for my Galaxy Note 2. There were none to be found. Verizon agreed to allow me early upgrade to the Galaxy Note 3. After daily phone conversations with customer service, I finally got my phone 4 days after it was to be shipped next day air. I had to pay $75 California tax and a $15 next day fee. I live in Massachusetts and although we are known as "Taxachusetts" - it would not have been that much if sent to my home. Needless to say, I get the phone and it is unable to hold a charge (not being used) for more than 8 hours. I called customer service at least 10 times for a matter of at least 8 hours and have no resolution. I cannot get a new phone because I am beyond the 2 week deadline - "Really?" at that point I had the phone for 3 1/2 weeks. I have a phone bill sitting on my table for $418.00 (to include equipment) - I will not pay for this phone until they send me a new one. I do not think that is unreasonable, yet, each of the 10 customer service and supervisors I spoke with told me that is not possible - no one could do that for me...Look, all I want is a phone that works and VERIZON WILL NOT ASSIST ME WITH THIS SITUATION!!! I have been a customer for a long time and am absolutely appalled by the lack of customer service!!! I am asking those on here for help. What carrier should I move to? Evidently Verizon does not need my service - and I am happy to share with my "Friends and Family" what a deceptive company this is. So what do you all suggest?

It's as my original messages states. After taking the iPhone5 to a verizon store and being told is was a known defect with the screen, we sent the phone back and received a refurbished phone. After weeks, we were sent an email with a picture imbedded that would not display. It stated the phone had internal damage. We certainly would not have returned the phone had we not been instructed to do so by Verizon or if it was damaged. We requested to send the refurbished IPhone back - we would have rather paid for a brand new phone than $300 for a refurbished one. We were told we could not. Beyond this - the support was unreal. The first person we spoke stated there was zero record of our original call to support to return the phone although our detailed calling bill showed a 35 min call. Three calls later and no one was able to show us the damange, prove it was our phone, etc. I'm not convinced this isnt some sham to get more money to be honest. We've been with you for 10 years. I do not want to pay for a refurbished phone especially when a verizon tech instructed us to send the original back due to a defect.
      From: Verizon Wireless Customer Support <[email protected]>
To: flash sam <[email protected]>
Sent: Tuesday, October 28, 2014 4:16 PM
Subject: - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
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A message from the Verizon Wireless Community
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Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion             There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
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Bad quality of X1. Lack of customer empathy. More than 3 weeks to repair already. SAD.

Frustration over the build quality of the X1 carbon ultrabook and the warranty service aspect of it. Bought in September 2012 for a student. Simply stopped working 3 weeks back and given to Palo Alto service center. They sent to some factory for fixing. Emails to execs, customer service met with lack of customer empathy. Is this a reflection of Lenovo culture?

Hi, purukms
Sorry to hear you're having such an experience. If you happen to know your serial number, then I can look up the machine and see why these delays are happening and let you know when you should be able to expect your machine back. All you have to do is send me a private message containing your name and serial number and I'll look it up.
Best,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

Adobe customer service wont adress issue with 3 month free trial activation code

I bought a Sandisk HDHC card from Fryes.It have an activation code for 3 free months freee Creative Cloud and /Lightroom.When I tried the code it was invalid.When I tried the online chat,they gave me a lot of ********.Will I get the 3 months or will I post this on every SOCIAL MEDIA SITE?.ADOBE NEEDS TO WISE UP!!!

Its an ADOBE advertisement with their name on it.Product has activation code with it and is still valid.Adobe WONT LIKE ME by the time its over.
From: ssprengel <[email protected]>
To: al conlon <[email protected]>
Sent: Monday, January 12, 2015 10:32 PM
Subject: Adobe customer service wont adress issue with 3 month free trial activation code
Adobe customer service wont adress issue with 3 month free trial activation code
created by ssprengel in Adobe Creative Cloud - View the full discussionI would call Fry’s about it, not Adobe. You didn’t pay Adobe, you paid Fry’s, right? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7090387#7090387 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7090387#7090387 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Interactive report for displaying customer information

hi,
how to create an interactive report for displaying customer information based on selection smade ,and corresponding bank details.

pls check the sample code
Use the tables Kna1 and knbk to get the customer details.
***extract the data into internal table
select * from dbtab into itab.
*In the loop hide the field you want to trigger the interactive list.
loop at itab.
write: / itab-kunnr, itab-name1.
Hide itab-kunnr.
endloop.
use at line selecton to get desired output based on the condition
at line-selection.
select * fro dbab into itab where field = itab-kunnr.
awards points if help ful.

Stock report on key date with customer information

Hi Experts,
Is there an available sap standard report that will show available stock in subcontractors or customers at specific date(posting date)?
transaction MC.9 only show consignment stock without customer information we would like to know which customer inventoried this quantity
Thank you for your inputs

Hello,
Thank you very much for your responses. I tried to check transaction MB51 but the customer is not displayed in the report. I found another report S_P00_07000140 that seems to fit the requirements. customer and posting date were also displayed in the generated report. However the SAP menu of this report is:
SAP Menuu21D2Accountingu21D2Financial Accountingu21D2General Ledgeru21D2Reportingu21D2Tax Reportsu21D2Thailandu21D2Inventory and Raw Material for Special Stock Report
Will there be no implications if this is used instead of MC.9 or MB51? what are the differences of the 3 transactions?
Best regards.

Custom forms (with Headstart), issues. Prompted more than once to save/commit.

We have found that after analyzing the APPS schema (for CBO), we
have an issue with custom forms. This issue relates to an
earlier post on this forum where we get prompted several times
to save/commit our changes and that the changes are never
submitted. We've narrowed it down to the QMS_TRANSACTIONS
table, when ever we run...
analyze table apps.QMS_TRANSACTIONS estimate statistics;
Table analyzed.
Our custom forms will stop working. Why is this? So far we've
found the only work around is to drop all Headstart objects and
run the scripts to recreate the objects in the APPS schema.

Michael,
This might be a similar problem as they have experienced in
Japan. Their problem description is as follows;
-At the beginning, the transaction can be committed from the
screen.
-After analyzing APPS schema, it becomes impossible to commit the
transaction.
This problem is reproduceable in following condition;
-Use Oracle 8i 8.1.7.x.
-Set '_push_join_union_view' parameter to true. (Set by Rapid
Installer of EBS)
-Analyze the schema that has qms_transactions table.
This problem seems to be caused by DB bug (Bug no 2058756).
If this is indeed your problem a workaround has been described to
set the event 10195 before analyzing the table.
Hope this helps.
Regards,
Sigrid Gylseth.

Error in saving customer information. Value for contact_point_purpose must be a value defined in lookup type CONTACT_POINT_PURPOSE.

I was trying to create a text alert. I was calling following in jsp
email.setContactPointPurpose(myLookUpCode); //say XXMY_SMS_SHIP
PartyManager.createEmail(email, ApiConstant.CONTACT_POINT);
Getting following exception:
Error in saving customer information.
Value for contact_point_purpose must be a value defined in lookup type CONTACT_POINT_PURPOSE.
Error trace:
oracle.apps.ibe.customer.CustomerException: Error in saving customer information. at oracle.apps.ibe.tcav2.Email.create(Email.java:187) at oracle.apps.ibe.tcav2.PartyManager.createEmail(PartyManager.java:116) at _oa__html._myfile__ibeMyFile._jspService(_myfile__ ibeMyFile.java:908) at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119) at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417) at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267) at oracle.jsp.JspServlet.internalService(JspServlet.java:186) at oracle.jsp.JspServlet.service(JspServlet.java:156) at javax.servlet.http.HttpServlet.service(HttpServlet.java:588) at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456) at org.apache.jserv.JServConnection.run(JServConnection.java:294) at java.lang.Thread.run(Thread.java:662) Caused by: oracle.apps.jtf.base.resources.FrameworkException: Value for contact_point_purpose must be a value defined in lookup type CONTACT_POINT_PURPOSE. at oracle.apps.jtf.util.ErrorStackUtil.getFrameworkException(ErrorStackUtil.java:104) at oracle.apps.jtf.util.ErrorStackUtil.getDBFrameworkException(ErrorStackUtil.java:141) at oracle.apps.ibe.tcav2.Email.create(Email.java:185) ... 11 more Error in saving customer information. oracle.apps.jtf.base.resources.FrameworkException: Value for contact_point_purpose must be a value defined in lookup type CONTACT_POINT_PURPOSE. at oracle.apps.jtf.util.ErrorStackUtil.getFrameworkException(ErrorStackUtil.java:104) at oracle.apps.jtf.util.ErrorStackUtil.getDBFrameworkException(ErrorStackUtil.java:141) at oracle.apps.ibe.tcav2.Email.create(Email.java:185) at oracle.apps.ibe.tcav2.PartyManager.createEmail(PartyManager.java:116) at _oa__html._myfile__ibeMyFile._jspService(_myfile__ ibeMyFile.java:908) at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119) at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417) at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267) at oracle.jsp.JspServlet.internalService(JspServlet.java:186) at oracle.jsp.JspServlet.service(JspServlet.java:156) at javax.servlet.http.HttpServlet.service(HttpServlet.java:588) at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456) at org.apache.jserv.JServConnection.run(JServConnection.java:294) at java.lang.Thread.run(Thread.java:662) Value for contact_point_purpose must be a value defined in lookup type CONTACT_POINT_PURPOSE.

Tried this but it is giving the below error
APP-FND-01242: Cannot read value from field PER_ASSIGNMENT_ID
Cause: The field PER_ASSIGNMENT_ID could not be located or read.
Action: This error is normally the result of an incorrectly-entered field name string in a trigger, or a field name string that does not uniquely specify a field in your form. Correct your trigger logic to precisely specify a valid field.

Lack of Customer service unacceptable

I went to my local Verizon store 2 weeks ago to discuss how I could lower my monthly bill - the manager advised me that changing the name on my account to my husbands name would lower the bill substantially because of state credit - we changed that day - I just received my new bill and it is higher than the original - I went back to Verizon to discuss and was told I must have misunderstood - even though I have a paper with the managers figures on it - and because I changed the name on the account I no longer qualify for a loyal customer discount - incredible lack of customer service and rude - I will now take my business elsewhere as it seems Verizon does not care about loyalty to good customers. I will also tell anyone who will listen to Never sign up with this company - Shame on you Verizon!

I was told that I could qualify for the 4 lines for $140 that is being offered at this time (even though I only have 3 phones 2 of which are iPhones) and with the discount for changing account to my husbands name (because he works for the state of NJ) the total monthly bill would be $113. I purposely went there to lower my bill and when I left that is what I thought happened. The manager even wrote out the different plan options on paper that I took with me I can scan this and send to you if needed - when I came back with my husband the manager passed me to an associate to give her experience - she had to keep asking questions and eventually needed to call into main office to make changes. I would have never agreed to make my bill higher and am desperate to get this straightened out. I did not even realize this happened until I received my current invoice for $209 - when I went back to the Verizon yesterday I spoke to someone (unfortunately I did not get her name) she stated there was nothing that could be done and maybe I just didn't understand what I did. Then she proceeded to go to another person and loudly state "Oh she's just mad because she didn't know what she is doing". She also told me that by changing the name on the account I no longer qualified for a loyal customer discount. Any help would be much appreciated and I am really hoping that I can continue my relationship with Verizon.
Thank you
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Adding custom information in HTTP Header in an outgoing request from GWWS

Is there a way to send custom header information with the a webservice request (HTTP post) that happens via GWWS server?
All the methods I read about deal with managing the soap envelop that gets sent.
We are looking for ways which will allow us to put custom information in the headers.
I am aware there is something we can do using the Salt Plugins.
For example, we can write a Out bound plugin which has a capability of putting the "Authentication:Basic..." in the header.
Then there is message conversion plugin which deals with transformation of message, which gives us control over the soap body.
Is it possible to put information in the header for outgoing request (from GWWS) to a specific web service?
Thanks and Sincere Regards,
Mrugendra

Maurice,
Thanks for confirming this.
It clarifies the doubts that I was having while reading through the documentation Xu pointed to.
Yes, we need to add HTTP Headers (not SOAP header).
For now we just need to add Basic Authentication HTTP Header for outbound service calls.
We have developed a plugin to do that for now.
And even if the salt plugin takes care of adding the Basic Authentication in the HTTP Header for outgoing calls, I guess we do not have any option to include some custom information in the HTTP Header which might be required in the future.
At-least, not unless we request that enhancement.
Bringing the plugin into our mix requires a lot of changes to our architecture including inclusion of AUTHSVR in the UBB,
Which, in turn, makes it imperative to change the endpoint clients of our application.
In addition to that, the incoming web service calls also need to include TUXEDO authentication information, which would again require either communicating the authentication information to the consumers of our service or device some kind of a proxy which would add the authentication information for all the incoming requests!
With these facts in mind, we were wondering if we have an easier way to include the HTTP header information.
As you say, Maurice, it seems it is not possible yet.
Thank you again for your replies.
Sincere Regards,
Mrugendra

Custom information in HTTP Header in an outgoing GWWS Request

Hello Xu,
Hello Everyone,
With reference to the recent post activity in the post:
[Adding custom information in HTTP Header in an outgoing request from GWWS|https://forums.oracle.com/forums/thread.jspa?threadID=2366358&tstart=0]
We are looking for an option to send custom header information with the a webservice request (HTTP post) that happens via GWWS server.
I prematurely marked that post as answered since we got a link to documentation in one of the answers, which suggests that problem has been taken care in TUXEDO11gR1.
However, it would be difficult (almost impossible) for us to move to 11gR1 immediately.
Since I marked that post as "answered" and I did not know if replies in that post will get any attention, I opened up this post.
Xu (He) suggested (in reply to my previous post) that there might be a patch for our problem.
It would be wonderful/perfect if we can get a patch for 10gR3!
We are using the following:
TUXEDO10gR3 PATCH LEV=44
SALT Patch Lev = 15
Please do let us know.
Thank you again
Sincere Regards,
Mrugendra

Maurice,
Thanks for confirming this. (in the post: [Adding custom information in HTTP Header in an outgoing request from GWWS|https://forums.oracle.com/forums/thread.jspa?threadID=2366358&tstart=0] )
It clarifies the doubts that I was having while reading through the documentation Xu pointed to.
Yes, we need to add HTTP Headers (not SOAP header).
For now we just need to add Basic Authentication HTTP Header for outbound service calls.
We have developed a plugin to do that for now.
And even if the salt plugin takes care of adding the Basic Authentication in the HTTP Header for outgoing calls, I guess we do not have any option to include some custom information in the HTTP Header which might be required in the future.
At-least, not unless we request that enhancement.
Bringing the plugin into our mix requires a lot of changes to our architecture including inclusion of AUTHSVR in the UBB,
Which, in turn, makes it imperative to change the endpoint clients of our application.
In addition to that, the incoming web service calls also need to include TUXEDO authentication information, which would again require either communicating the authentication information to the consumers of our service or device some kind of a proxy which would add the authentication information for all the incoming requests!
With these facts in mind, we were wondering if we have an easier way to include the HTTP header information.
As you say, Maurice, it seems it is not possible yet.
Thank you again for your replies.
Sincere Regards,
Mrugendra

Firefix sad:"Copy/Cut/Paste is not available in Mozilla and Firefox. Do you want more information about this issue?" But,I can do the that from Opera...What should I do?

Copy/Cut/Paste is not available in Mozilla and Firefox.
Do you want more information about this issue?
That's what Firefox sad to me...I was Rich text editing,but I can
not use copy paste on.
I did the same site and Rich text editing with Opera,
and there was no problem.
I love Firefox,and I want ti use it,but if this is not posibile to do in Firefox,I must go with Opera from now on.
Pleace,responde to me,I need to fix a problem.
I hope you understanded my Engish!
Thank you...

Try to use the keyboard if the buttons on the web page aren't working.
* Copy: Ctrl+C or Ctrl+Insert
* Paste: Ctrl+V or Shift+Insert
* Cut: Ctrl+X or Shift+Delete
See:
*http://kb.mozillazine.org/Granting_JavaScript_access_to_the_clipboard
*https://addons.mozilla.org/firefox/addon/allowclipboard-helper/

Copy/Cut/Paste is not available in Mozilla and Firefox. Do you want more information about this issue?

Copy/Cut/Paste is not available in Mozilla and Firefox.
Do you want more information about this issue?
Yes!

https://support.mozilla.com/en-US/kb/Clipboard+not+working
This extension will help you set the necessary permissions - Allow Clipboard Helper extension: <br />
https://addons.mozilla.org/en-US/firefox/addon/852

Lack of Customer Information on Irene Issues -

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