Lack of support from Blackberry in Australia

I have been trying to get my hands on a BB Passport since it was released last year so I can see what it feels like in the hand before I part with my money and buy the phone but it has been near impossible. The only carrier to carry the Passport in Australia is Optus and even they are pulling out of selling the device because Blackberry has been a right royal pain to deal with. None of the stores have a demo device you can check out and unless you commit to buy the device, they will not order the device for you.
Here's what confuses me ... Blackberry are behind the 8 ball in trying to salvage some degree of company pride and needing to rebuild their business. It would make sense to make these devices more available to more carriers so that people like me can buy them and "fly the BB Flag" but on the contrary ... BB are playing hard to get and making it had for people like me to stay with the brand. Poor, poor marketing. I am very dissapointed in the way the product has been launched in Australia

Who told you BB is a "royal pain to deal with?" My guess is it's just the opposite. The carriers are the royal pain to deal with. They delay software updates, they decline to sell or carry devices, they deny people the escalation to BlackBerry support when needed, etc.
I can assure you if the carriers would allow it, BlackBerry would put more devices on their shelves. They only want to make room for Samsung and Apple.
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Why are there pages about link installation problems but no reply support from blackberry

and it appears impossible to contact blackberry as they only seem to refer you tyhis forum or via twitter to which i have no account or any idea how to use one if i did

Hello,
There is nothing new with what you describe. BlackBerry has NEVER provided direct-to-user support. Rather, all support follows the formal support channels -- which start with the carriers, authorized resellers, and authorized service centers (it varies by region and by issue), each who can escalate cases into BlackBerry if needed.
This site has NEVER been an channel for any formal communications with, escalations to, nor support from BlackBerry for any purpose whatsoever. This site is a user-to-user community of volunteers who try to help each other out with various situations. But it is not a replacement for formal support, for that is (contractually) available via only one channel, and it's not here.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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LACK OF SUPPORT FROM SKYPE For crash

Total lack of support and no meaningful response from Skype.com forum.
2 months without being able to use Skype and hours nearly days lost for uninstall reinstall or initialize the phone all that only due to a faulty sensor problem. SKYPE MUST ADD a setting to disable the proximity sensor (like the existing audio for calls from the phone) . IT IS A MINIMUM!

Hi and welcome to the Skype Community,
Just to set the right expectations: The community is not a direct support channel with Skype customer service agents. You will find fellow Skype users like you replying as well as moderators, power users or Skype staff like developers or quality engineers. Most of the time anyone from these groups can help you finding an answer to your problem, otherwise please contact Skype customer service.
To help with your issue it'll be most helpful if you supply the information outlined here: http://community.skype.com/t5/Android/How-to-create-a-good-Android-issue-report/td-p/211384
Follow the latest Skype Community News
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Icon user here chiming in on lack of support from Verizon

As everyone else, I've been waiting patiently for Verizon to release the 8.1/Cyan update for the Lumia Icon since JULY. I've shared the same frustrations that have been expressed on this forum countless times over the past months, but never felt the need to chime in until now.
I've been a Verizon customer for around 5 years, starting with a Windows Mobile Omnia 2 and later going through an HTC Trophy, a Lumia 928 and now the Icon (since March). In all cases save for the 928, Verizon's support has been anywhere from non-existent to downright ignorant (Omnia 2 suffered from countless issues network connectivity-wise, which Verizon never managed to solve, Trophy never received the WP 7.8 update, and the Icon not only has been waiting for the 8.1/Cyan update for several months, but also got discontinued in about half a year after release. 928 at least received the Amber update in a timely fashion, but of course has also suffered from the same lack of support that the Icon owners have gone through.) To add insult to injury, Verizon has also offered far fewer options for Windows Phones over the years than other carriers have.
Despite all of these issues over the years, I always justified staying with Verizon due to my perception that their coverage was unparalleled. As I'm in the military and thus move around a lot, this was very important to me. So much so that I even chose to upgrade to the Icon instead of switching to AT&T despite currently being stationed in WV where Verizon doesn't even operate it's own network, causing me to have serious connectivity issues all over the place. I figured I'm only gonna be in the area for so long, and when I leave for some other assignment, I'd be glad I stayed with the superior network.
Well, times have changed. First of all, when I first signed up for Verizon, AT&T's network (at least in the areas where I worked at the time) had a very poor reputation. Now, five years later, I've been hearing nothing but good things about them. Supposedly Verizon's network is on average a bit faster, but coverage and reliability-wise they seem to be very close. As long as I can get a decent signal wherever I go, I really don't care if my speeds are a little bit slower. I'll use my computer and ISP for anything that requires high speeds.
I was still willing to give Verizon a pass on the delays with Cyan as long as they released it by the end of the year, but my eyes were opened by two events, one of which just happened today. First, was the very abrupt discontinuation of the Icon, THE flagship Windows Phone device. Then today I walked into the Verizon corporate store in Petaluma, CA (currently training in the nearby area) asking if they had any information about the timeline for the Cyan update. The guy at first seemed friendly and went into the back to talk to someone with more knowledge on the matter. He then came back and told me the most far-fetched line yet. He said Microsoft was discontinuing the Lumia phones and going forward was only going to provide updates to the HTC and Samsung models. Whatever the case, Verizon was not responsible for the updates. I couldn't help but laugh at the absurdity of this nonsense, and told him No, Microsoft bought Nokia, and the Lumia devices were simply being rebranded as Microsoft. In no way shape or form are they being discontinued. Well, he must have been insulted by getting corrected, because he then said to me and I quote: "I don't know, why don't you just go read about it on the internet then.", and began to walk away.
I have come to realize I've been putting up with Verizon's ignorance and lack of support of the Windows Phone platform for half a decade because of an illusion of supposedly better service! After all this time they haven't changed their ways and show now signs of changing. Sticking with Verizon is only going to result in more headaches, delays and disappointments. After my encounter with the representative in the previous paragraph, I stopped him and asked to talk to the manager, because I wanted to make sure I was getting the most authoritative answer I could get to my next question. I wanted to confirm that as a Verizon Edge customer, if I paid off my device in full, I could leave their network for another provider at any time (somehow I overlooked this fact when I signed up in March. I chose Edge simply to give me more flexibility with upgrading my phone), and she confirmed this was the case.
So to conclude, I have decided to wait until the end of the year. If by then Verizon has not at the very least provided a firm date for my Lumia Icon to receive the Denim (yes, Denim. After all this time, only updating to Cyan is not going to redeem them in my eyes) update, I will pay off my Icon, and switch to AT&T. Quite frankly, even then I think there is a high chance I will end up switching after my phone has been paid off in the normal timeline, because I feel there is no basis for me to trust Verizon with behaving any better in the future, but if they want to have any hope of me staying on as a customer, I better have a firm date for the Denim update by 2359 on 31DEC2014. I can understand delays, but I will not stand for Verizon's lack of communication to their customers. In the end I will vote with my wallet.

Here you go I found an ONLINE copy from MS. I highlighted the subsection in red. Just that section right there does not guarantee you will have a warranty as long as the DP is installed.
7. Disclaimer of warranties
General. To the maximum extent permitted by law, the Deliverables are provided to you “as is” and with all faults. You bear the entire risk of using the Deliverables. Except as provided herein, Microsoft, on behalf of itself, its licensors and its suppliers, expressly disclaims all other express, implied, or statutory warranties. This includes the warranties of merchantability, fitness for a particular purpose, title and non-infringement. Microsoft, its licensors and its suppliers do not warrant that the Deliverables are error free or that operation of the Windows Phones will be secure or uninterrupted.
INSTALLING WINDOWS PHONE SOFTWARE ON A WINDOWS PHONE THAT YOU OWN.
BY INSTALLING WINDOWS PHONE SOFTWARE UPDATES AVAILABLE THROUGH THIS PROGRAM, THE FOLLOWING MAY OCCUR:
YOU WILL LIKELY VOID ANY APPLICABLE OEM, ODM OR MOBILE OPERATOR WARRANTY FOR THAT PHONE.
YOU MAY CAUSE IRREPARABLE HARM TO YOUR PHONE, INCLUDING LOSS OF ALL DATA. DATA INCLUDES SMS MESSAGES, GAME INFORMATION AND APPLICATION INFORMATION, AS WELL AS MUSIC, VIDEOS, PHOTOS AND EMAIL. ADDITIONAL DATA NOT LISTED HERE MAY ALSO BE LOST.
YOU AGREE TO WAIVE ANY SUPPORT FOR YOUR WINDOWS PHONE FROM THE MANUFACTURER OF YOUR WINDOWS PHONE AND MOBILE OPERATOR OF THE NETWORK THAT YOUR WINDOWS PHONE WORKS ON. YOU AGREE TO WAIVE ANY RIGHT TO RETURN YOUR WINDOWS PHONE TO YOUR APPLICABLE OEM, ODM OR MOBILE OPERATOR.

Unbelieveable lack of support from Apple (error -50 issue)

Well I've just updated iTunes again and of course, I still have the -50 error trying to download the video I purchased over a month ago. That's at least 3 or 4 releases of the software and still no fix. And before somebody recommends that I do the things mentioned on this forum (like deleting the .tmp file and rebuilding your music), I've done all of those. Also, I purchased a ringtone the other day for my iPhone and it downloaded just fine SO THE ISSUE IS OBVIOUSLY RELATED TO iTunes and a large (over 2gig) video file and has nothing to do with my computer.
What really gets me is that I've posted more than once on this subject, along with other people, and have absolutely no support from Apple. Oh well, at least I have a $100 voucher I can use for something. Maybe I can get my $10 back for the video I paid for....
I also have a mac Mini so I really consider myself a good Apple customer. To bad they don't really seem to care....
Andrew McIntyre

Just a thought,
have you tried deauthorising your account and reauthorising?
don't know if it would work but just trying to help

Lack of support from Apple re iTunes.

For 4 weeks now I have been trying to get help from Apple and I have been sent from pillar to post!
Initially, after downloading the latest version of iTunes, I found that I could no longer purchase any music. I was receiving: "An unknown error occurred (0x80092013)" but after some 3 weeks, this changed to, "We could not complete your iTunes Store request. An unknown error occurred (-1202)".
I have searched for help on the support community (more helpful than Apple) and followed all the suggestions offered to me - but still no luck. NOW Apple tell me that it's not their fault, the problem is my end and they tell me to phone and PAY MORE for their Technical Support Team to fix it! See my latest reply below:
"As Sue has mentioned Apple cannot fix this for you because it is related to end user settings on your computer. I did speak with my manager and our engineering team, and they advised that all relevant information that is available to the iTunes Store Staff has been provided, and the next and only available step to assist with this resolution is for you to contact the Apple Care Technical Support Team, and see if they can help. The iTunes Store has exhausted all options and provided all information that we have available.
A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To contact them directly please call:
(44) 0844 209 0611"
I replied thus:
"I do not believe I am reading this!
Everything worked perfectly until I updated to the latest version of iTunes - and, NOW, you are telling me the problem is at my end?
What about the hundreds (if not more) who are having similar problems? What about all the money I've spent on 3 products - not to mention all the songs I've purchased?
Why can't I access Apple Care Technical Support online? Couldn't they access my system if I give the required permission?
Why should I have to pay more (in reference to your "fee-based support options"?
I have already spent more than £60 downloaded suggested "fix" programmes and none of them helped.
Do I need to take legal action?
I am thoroughly disgusted with your total lack of care for a loyal customer!
Martin Mahoney."
PLEASE SHARE with as many as possible as I am sick and tired of big-business being able to just wipe their hand with their customers' problems (once they've got our money).

No problem, I could probably have struck a better tone. Couple of months away from 50 myself and don't always have the patience that I used to...
Ouch on the Speedy PC Pro front.
Believe me, I've been there. Beating my head against a brick wall, trying my own ideas and the ones I can find online, and nothing works. Sometimes we have to put the problem to one side and come back in a new frame of mind. Set yourself a time limit and know from the outset that you might not be successful in that session, that way it is not so frustrating if you're still no further forward at the end of it.
The essence of the posts I've tracked down so far is a suggestion that your PC either can't see the correct servers to talk to, or having found them has decided they can't be trusted and therefore doesn't let iTunes do its thing. As I say this isn't an issue I've ever had, or read up on, so I don't have any instant suggestions for what to do next, but I will keep my thinking cap on.
One of the linked threads I read mentions "an ongoing issue that Apple are aware of". It is best to take these claims with a pinch of salt, but there may be an identifiable common cause that is affecting you and a (relatively) small number of other users. Apple tend not to make pronouncements but they do keep working on improvments. Just because they can't/won't troubleshoot with you on an individual basis doesn't mean they do nothing. You might find the next build of iTunes fixes things for you regardless of what you do in the meantime.
Your existing content isn't lost to you. It will still play in iTunes or on your Nano, and you can still import CDs to your library.
tt2

IPhone 4 catching fire and lack of support from Apple?

On Saturday when I was charging my phone I noticed a burning smell and immediately ran over to my iphone and pulled out the charger cable which was glowing red and smoke was coming from both it and my iphone 4. My phone although slightly fire damaged in the charger dock was still operational, however, when the battery ran out and I tried to charge again on a different charger it would not recharge. I took my phone into the apple store (Toronto Eaton Centre, Canada) and received terrible customer service. The 'genius' took maybe 5 seconds to not listen to my complaint before running off with my phone and charger and then coming back with a new handset and cord and asking me to pay for the replacement. I have since spoken to the manager of the store who was equally unhelpful or concerned about the issue and informed me that he couldn't help because they have since lost my old handset in the apple warehouse system.
I am not only concerned that my current handset could now catch fire, but I am also concerned at the level of disinterest from a company about what is clearly a dangerous fault. What could have happened if I was asleep when it was charging?
As a consumer, this is my first apple product and I had been looking at buying a macbook very soon, however following this incident where I have been penalised through no fault of my own for using a dangerous handset. Then the total lack of concern, apology or interest demostrated by apple has put me off ever using apple products again.
I would urge others to be very very careful when charging their handsets as this could have been a lot worse. If your phone is damaged certainly do not expect any support or assistance from Apple.
Regards
Colin

The iPhone was out of warranty.
It has suffered physical damage.
The Genius Bar staff evaluated it and found it and the charging cord non-serviceable*
The customer was presented a price for OOW replacement
Customer declined, and decided to escalate to a supervisor.
These are pretty much the only facts at play here. The rest is emotion and speculation. The asterisk is for this. You'll have to trust most of this, including the fact that I have a few credentials in Public and Occupational Safety
*If the iPhone was considered a safety hazard, it was very likely placed in a fire-resistive environment. Once it goes in, taking it out is a very serious matter that involves the safety of personnel, the building and other occupants. During the escalation, chances are very high that the iPhone was disposed of according to safety protocols. To have given it back to the customer would have been a serious liability issue. The iPhone wasn't "lost," it was neutralized.
If the customer does not want the OOW replacement, the Apple Genius Bar management or staff is unikely to hand him/her something that could be dangerous or volatile. It would be irresponsible to do so.

Total lack of support from creati

This topic:
[url"]http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&thread.id=26546&view =by_date_ascending&page=[/url]
I lost my faith in creative. For how long are you gonna ignore us?

Hi and welcome to the Skype Community,
Just to set the right expectations: The community is not a direct support channel with Skype customer service agents. You will find fellow Skype users like you replying as well as moderators, power users or Skype staff like developers or quality engineers. Most of the time anyone from these groups can help you finding an answer to your problem, otherwise please contact Skype customer service.
To help with your issue it'll be most helpful if you supply the information outlined here: http://community.skype.com/t5/Android/How-to-create-a-good-Android-issue-report/td-p/211384
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Lack of support from SuperCell

I have currently spent over 180.00 on in-app purchases for Clash of clans. And I frequented do not receive my gems yet get charged for them. SuperCell says contact Apple. Well I have done so, repeatedly. Apple is responsible for refunds but Supercell is responsible for gems not delivered. SO I tried Supercell a crap load of times. Finally someone said they only show 2 purchases. Out of 180.00+ dollars they only see 2! And they keep telling me to call Apple. Only Supercell can deliver the purchased gems that were never received.
Be very cautious when playing this game. If purchases do not get delivered, they probably never will. Supercell says...oh it can take up to 10 days for them to be delivered....This have been going on since the first week of SEPTEMBER!!!!
Today I saw another $5.31 for a purchase supposedly mad on the 14th. Itunes support could not explain time between the purchase and it going through my bank. In the end I have deleted my CC information from my Apple account and will have to unfortunately have to re-enter it every time I want to make a music or movie purchase.
I was not asking for the entire amount I spent on the game, infact I don't even want the money....I just want the gems I was charged for.....2 packages of 500 gems. just the one billing of $10.60. Too much to ask for?
Michelle M

Hi and welcome to the Skype Community,
Just to set the right expectations: The community is not a direct support channel with Skype customer service agents. You will find fellow Skype users like you replying as well as moderators, power users or Skype staff like developers or quality engineers. Most of the time anyone from these groups can help you finding an answer to your problem, otherwise please contact Skype customer service.
To help with your issue it'll be most helpful if you supply the information outlined here: http://community.skype.com/t5/Android/How-to-create-a-good-Android-issue-report/td-p/211384
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Playbook Support from Blackberry (RIM) poor

I must say I am very disappointed with my new 64 gig wifi BB playbook. I see many posts regarding users not being able to acces their files through bridge (pictures , music , docs. No printing option on the playbook , When you want to save from email to your plybook ,mine only gives me an option to save to my phone. My biggest problem at present is Bridge files which is not functional at all. Just displays . Ther are no files .........
Rim must really get to the party and fix this as they are dead quiet. We have no such problems AT ALL with our Apple IPAD 2.

wuliaosuiyue wrote:
I am fully agree with you.
I saw so many complaines in the forums, but never has any solution from RIM.
You will probably never see any solution from RIM in these forums. The only feedback you'll get from RIM is if you call their support line and even then, there are probably people that know more about the Playbook in these forums than the people answering RIM's support line.
RIM is too busy trying to figure out why their stock price has dropped so much to waste any time worrying about their customers.

Stunned at lack of Support from Verizon

A little over a year ago, I left Sprint for Verizon because everyone told me how much better it was. So far, the phone service has not been any better at all; certainly not worth the extra money I pay Verizon.
Today, Verizon attempted to deliver the OTA update to my phone. Because I was busy when it first came up, I declined. I used my phone for a few hours, threw it in my briefcase, and went to work. At work, I pulled it out of my briefcase, and it was totally bricked. I can guess what happened: they started the OTA update again; I got on the subway and lost reception in the middle of it; and now it won't boot -- it is just stuck on the recovery screen, where no buttons work (as has been described on other threads).
At the VZW store, they too were unable to fix it, and said they would have to sell me a new phone. Sell, not give. See, the phone is out of the one year warranty. And so even though the hardware is perfectly fine, and even though it was VZW's botched software update that bricked the phone, they don't think that they are responsible; they think I should have paid for insurance instead. Seriously? In addition to the extra money VZW charges over their competitors, now I have to carry insurance against the possibilty that they will do something to damage the phone?
The amusing part of the whole situation was when the VZW tech tried to tell me that it was my fault for not accepting the OTA update in the first place; apparently, he believes, although they screen offers you a chance to postpone the update, it is your fault if you do that and your phone bricks 4 hours later.
The silver lining in this is that I own two Fascinate phones, one of which (the one that still works....) I have rooted and installed a custom ROM on, and so I expect that I will be able to get the other phone running again rather than buying a replacement. But clearly that's not an option for the vast majority of VZW customers; I can't believe that they are all {word filter avoidance} if their phone is more than a year old.

Tidbits wrote:
So you didn't brick your device, and you just want to rant? Which is it as I am confused and trying to figure out what you want.
What I want is for Verizon to behave like a responsible company and take responsibility for their software updates, and when their software updates render a phone unusable, to remedy the situation.
I understand that you disagree -- that you feel it is perfectly acceptable for them either to require that I carry insurance to protect against their actions, or that I possess a level of techinical expertise that is greater than their own technical support department, who couldn't get the phone working. The fact that I can get my phone working doesn't really help the majority of people who will experience this problem and what I would like is for Verizon to change their policies so that these people are taken care of.
So I'm sorry if my criticism came off merely as a rant; given the time I had to waste to get the phone working again (not to mention the time without a phone), I will admit to being angry and letting that color my posting. So let me rephrase: Dear Verizon representatives who read this board, Please change this completely unfair policy whereby I am responsible for paying for or fixing problems on the phone that you sold me after you, doubtless with all good intentions, sent a buggy software update that caused the phone to be inoperable, even when services by your own technical representatives.

Business Preorder - Lack of Support

I wanted to express my disappointment with the lack of support from Verizon. I decided to take part in the iPhone 6 preorder Friday Morning. I got my order in at 2:14am Central or 12:14 pacific. This was only 14 min into the preorder. I took screen captures of the summary page and of the status of the model when I placed the order. For some reason there was an error with my order. This error had nothing to do with my side but rather Verizon. Our account page indicates a 9/19 delivery but at 12:57pm on Friday we received an email saying that the date was 10/21. I have been trying to get an answer since Friday afternoon and this was the response that I got back. I can understand making mistakes but the unwillingness to make things right is what frustrates me the most.
As you can see from this screen shot the order was placed 14min into the Preorder.
After the order was placed I took a screen shout of the inventory page.

Hi Christine,
but in the BC case you need to remember one more thing...
JDK 1.3
from java.sun.com
J2SE 1.3.1 has begun the Sun End of Life (EOL) process. The EOL transition period is from Oct 25, 2004 until the General Availability (GA) of the next Java version, Java SE 6 (code name Mustang).
so even if SAP will provide any updates it may not
work with unsupported java right ?
and java SE 6 will probably be sooner than
end of BC support I believe
Regards,
michal
<a href="/people/michal.krawczyk2/blog/2005/06/28/xipi-faq-frequently-asked-questions">XI FAQ - Frequently Asked Questions</a>

How do i unregister from blackberry support forum

How do I unregister from blackberry support forum?

There's no formal method of doing so. You could PM a mod and request it, otherwise just don't post or show up anymore.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

HT3939 hi, I got a Iphone 5, model A1429 from Kogan. Does this model supports 4g/LTG in Australia?

hi, I got a Iphone 5, model A1429 from Kogan. Does this model supports 4g/LTG in Australia?

iPhone 5
Model A1429
(GSM model)
1 (2100 MHz)
3 (1800 MHz)
5 (850 MHz)
*Australia
Optus (including Virgin)
Telstra
Vodafone

Need help from Blackberry - Can't register 9860 in BB network.

Yesterday I have bought a 9860 torch from an online auction site in Romania. The phone is looking great, working great, except I cannot register it on the blackberry network, in order to use an internet data plan. As soon as I turned the phone on, the yesOPTUS carrier logo appeared on the screen, indicating that this device once belonged to someone in Australia. My carrier is Orange Romania and I am using it on a pre-paid SIM card with the "blackberry unlimited 4" internet option that Orange offers in Romania. When I try to go to Host Routing Table in the phone's menu, there is nothing displayed there. I tried to send the registration message and remove the battery (while the decice is ON) and put it back in, with no result. I have spent a day on the phone with the data plans support team at Orange Romania, virtually troubleshooting every possibility to connect the device to the bb network - they even created a bb access point specifically for my phone number - everything without result. When I tried to create a blackberry account on blackberry.orange.ro with my PIN and IMEI, the page replied that my account is disabled and that I should contact my carrier. Which I did. And they said that I should either talk to Blackberry or yesOPTUS, as there is a possibility that my device is already registered with the BB network on the yesOPTUS, from it's first owner back in Australia, and that my PIN may need to be erased from a database in order to be re-synced with my carrier. The way I see it, it's either that, or Orange does not carry the 9860 in their network (yet?). The certain fact is that I ended up with a beautiful device that I can't use to it's fully potential. Any help from Blackberry is fully appreciated. Thanks.

irelative wrote:
When I tried to create a blackberry account on blackberry.orange.ro with my PIN and IMEI, the page replied that my account is disabled and that I should contact my carrier.
Optus is in the only one that can remove the PIN/IMEI from their system. You need to contact them.
If the device has been reported lost or stolen, they won't remove it.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

Lack of support from Blackberry in Australia

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