Laptop won't let me un-install CS5! Error:6 !!

My PC is not letting me uninstall CS5.1 because apparently it's already trying to uninstall it ..even though i have restarted my laptop numerous times!!
I can't install my new one though until that one has gone
Also I didn't recieve a redemption code or serial number with my order/sibstricption ?? :S

Having CS5 installed should not prohibit you from installing another version.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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