Large DeskI report in Infoview

Hi,
I am getting error u2018No server was available to process the request. Please try again later. (Error RFC 00101) (Error: INF)" while opening a DeskI report in Infoview (BOXIR2 SP4).
Same error appears while viewing scheduled instances of this report. There are more than 1 million rows in the report. WebI report with same data runs properly. No issue in DeskI full client.
I applied the workarounds mentioned in the SAP notes 1199258, 1199491, etc. Also tried using dedicated servers for the report; no impact.
Please advice.
Regards,
Hitesh

Hi Hitesh,
Following information might help you to resolve the issue.
Issue might be related to timeouts on the connection server.
                                                                                Please login into CMC and go Home>servers , locate Input and Output File servers and modify timeout of each to be 60 minutes. Default is 10 mins
This 10min default value can be modified in the registry as well:
HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suit 11.5\File Server\Instances\input.<machine name>
There is a registry key called u201CServerMaxIdleTimeu201D. Modify it and change the decimal value to 90 (default is 10, max is 90).
After this change is made, please restart CMS and FRS servers and test same again. Please let me know the results.
Regards,
Sarbhjeet Kaur

Similar Messages

(Error RFC 00101) (Error: INF) Large DeskI reports in Infoview.

Hi,
I am getting error u2018No server was available to process the request. Please try again later. (Error RFC 00101) (Error: INF)" while opening a DeskI report in Infoview (BOXIR2 SP4).
Same error appears while viewing scheduled instances of this report. There are more than 1 million rows in the report. WebI report with same data runs properly. No issue in DeskI full client.
I applied the workarounds mentioned in the SAP notes 1199258, 1199491, etc. Also tried using dedicated servers for the report; no impact.
Please advice.
Regards,
Hitesh

Hi Hitestwar,
Try these notes as well
1363743 - '(DA0005)... no default driver specified state: IM002' and 'RFC 00101 Error INF' errors when refreshing a deskI report in InfoView
1202263 - Error: "No server was available to process request. Please try again later. (Error: RFC 00101) (Error: INF)"
1336210 - when refreshing Desktop Intelligence report in InfoView "No server was available to process request. Please try again later. (Error: RFC 00101) (Error: INF)"
1423194 - "No Server was available to process the request. Please try again later. (Error: RFC 00101) (Error: INF)" when refreshing a DeskI document in InfoView
1200315 - No server was available to process the request.Please try again later(Error:RFC 00101)(Error:INF)
You can do another thing in the "Help & Support" section on the http://service.sap.com/support/ search for "Error RFC 00101" you will get more references to this issue.
Or try to set logs on the server and check what is happening.
Thanks,
Vivek

DeskI report from Infoview - doc.zabo_fc

Post Author: nagh
CA Forum: Administration
In BO XIR2, I tried to edit / create a DeskI report from Infoview on a PC, where no DeskI is installed. Then it prompted me to download a file doc.zabo_fc. I downloaded the file; but even then I could not create / edit a report. So is it correct that, even if we invoke Deski through Infoview (to create/edit a report), we should have a local installation of the DeskI ?? Please clarify.

Hi nagh,
Thats right. You need to have DeskI Client locally installed on your machine for the create/edit option from Infoview for deski reports. This is the difference from the earlier 6.5.
Hope this helps,
Rahul

Error while scheduling DESKI report in infoview

I m scheduling a DESKI report to users enterprise inbox from infoview using a server group. This server group has DesktopIntelligence Job server, Destination Job server, Adaptive Job server and Program Job servers and all these servers are running.
When I schedule the report to boldusers enterprise inboxbold it get failed and shows this error message
bolddestination DLL disabled. []: [CrystalEnterprise.Smtp] bold
I m wondering what has to be enabled for scheduling a report to infoview's own inbox.

Abhilash
You are correct that it shows all the prompts but only when we run the report either directly from the CR Designer or via View on Demand in Infoview/CMC.
But if I try to schedule an instance of this report, I am getting a check box in the parameter section which says "Show unused parameters" to see this dyanamic prompt. And When I check that box in Infoview still I am not able to select any value for this prompt as it's greyed out.
Hope I am able to explain my query to you.
Also attached a screen shot of the scenario for your reference.

Red Blue issue with published DeskI Report in InfoView

Hi everyone,
i'm expieriencing a strange behaviour with my published DeskI Reports.
I'm using logos in my report and they work just fine... in my full client. As soon as I publish them to InfoView and open them up in the browser, then somehow the color red and blue interchange. Red becomes blue and vice versa...
My System consists of:
BOE R 3.1 SP2
Win Server 2008
DeskI and WebI
Has anyone expirienced the same issues?
Thanks and kr,
Nils

Hi Stratos,
so far everything is just fine. Hope you are doing great too.
my IE version is: 7.0.5730.13
Tomcat version: 5.5.20
If I click on the logos in InfoView, nothing happens.
I tested 3 different ways to implement them:
1) via link; pictures shows up, but again with the red blue issue
2) as an object; pictures shows up; also w/ the red blue issue
3) inserted a cell, and pasted the picture in it, pictures shows up; also w/ the red blue issue
The strange thing is, that this issue only appears in the browser.
Thanks,
Nils

Unable to run Store Procedure based deski report in Infoview

Hi All,
I have a Deski report which is created using Store Procedure. I am able to run report in Full Client Deski. But I am unable to run / schedule same report thorough infoview.
More details about report
- Report uses 3 store procedures. When I ran report in infovew I get error message as "SP2 Dataprovider did not refresh properly". -- SP2 is Dataprovider name.
- Same report I am able to run in Dev environment. After migration to Model, report fails to run in model infoview.
- I am able to Run report only for 1st. When I refresh and run with same parameter report shows error.
Any input will be great help.
Thanks,
NV

Hi,
Could you please test the following solutions to resolve the issue.
Solution1:
Test the issue by inserting the following parameter in .SBO file.
<Parameter Name="Force SQLExecute">Always</Parameter> .
Solution2
Just put SET NOCOUNT OFF in the end of the stored procedure SQL.
If the above doesnu2019t works then please try the following solution.
Solution3
Make the new connection from the scratch using ODBC connection and test the issue.
I hope this will help you.
Regards,
Sarbhjeet Kaur

Err:INF - access to the deski reports by InfoView

Hi,
If user do not have rights to the deski application,
when trying to view the report deski by InfoView - receives an error ERR:INF.
When you get right to the application deski this is ok.
I can not find a solution to the problem.
regards
Krys
PS.
BOXI R2 SP4, Win2003, Apache/Tomcat
Edited by: Krzysztof Nowicki on Nov 3, 2009 10:31 AM

We had a similar problem when opening a deskI report with the pdf-viewer. It was solved by the following:
DesktopIntelligenceProcessingServer : at the end of the textbox Command Line Parameters, change -allowSilentRefresh false in -allowSilentRefresh true
DesktopIntelligenceCacheServer : at the end of the textbox Command Line Parameters, change -allowSilentRefresh false in -allowSilentRefresh true

How Can I Schedule a Deski Report in Infoview that has a VBA Macro

Hi experts,
i've made a report that has a vba Macro. I published it in infoview. If I launch it manually (clicking on the refresh button) the macro works normaly. If I schedule it the macro doesn't work.
What can I do?
Is it possible to make a program that simulate the opening and click on the refresh button?
Or i there is another solution?
Here is my Macro:
Private Sub Document_AfterRefresh()
Dim filtervar As Variant
Dim filterText, Filter As Long
Dim DocName, NewName As String
Dim Pathing, TodaysDate As String
Dim folderName As String
TodaysDate = Format(Date, "DDMMYYYY")
Pathing = "
Ktsdwh0\c$\OutputBO\"
DocName = ThisDocument.Name
filterText = "Dpre Cod Produttore"
filtervar = ThisDocument.Evaluate("=<" & filterText & ">", boUniqueValues)
For Each sepval In filtervar
    Filter = sepval
    For n = 1 To ThisDocument.Reports.Count
        Call ThisDocument.Reports(n).AddComplexFilter(filterText, "=<" & filterText & "> = " & Filter)
        ThisDocument.Reports(n).ForceCompute
    Next n
        MkDir (Pathing & Filter & "\")
        NewName = Pathing & Filter & "\" & Filter & "-" & TodaysDate & "-" & DocName   'for Prova_Prod.rep
'        NewName = Pathing & Filter & "-" & TodaysDate & "-" & DocName   'for Prova_Prod.rep
        ThisDocument.ExportAsPDF (NewName)           'to Save as PDF
Next
    For n = 1 To ThisDocument.Reports.Count
      Call ActiveReport.AddComplexFilter(filterText, "=<" & filterText & "> = <" & filterText & ">")
        ' To delete a Complex Filter, you set it equal to itself...
      ActiveReport.ForceCompute
    Next n
End Sub
Please Help!
Best regards
Camillo

Hi Philippe,
If you are using Windows 2003 with SP2 then it might be the issue as already logged for BOXIR2.
You can test the issue by using only Windows 2003 without SP2.
In case your operating system is only windows 2003 then following information and code might be helpful for you to resolve the issue.
There are a number of things to check when setting up a macro to work through Infoview or scheduled. The first thing is that the macro needs to be triggered to run. This is done by putting a call to the macro in the Document_BeforeRefresh or the Document_AfterRefresh event handler.
The report server and job server are designed to process one report at a time. Through a macro it is possible to open more than one report, and do various processing with those additional reports. Since the report and job servers are not designed to process more than one report, your macro should not open an additional report.
The fact that only one report is processed at a time also affects the syntax you should use when referring to a document or report object. In the DeskI client you can use the ThisDocument object to refer to the report which is running the macro. You can also use the ActiveDocument object to refer to the report that is currently displayed. Most of the time these two objects will point to the same report. When the report server or job server process a report there would never be the possibility for a different report to be active, so the ActiveDocument object does not exist. This also applies to the ActiveReport object. Instead of using ActiveDocument your macro code should use the ThisDocument object. Instead of using the ActiveReport object you should use ThisDocument.Reports.Item(1) to refer to this first report tab in a report.
These items are the most common issues that will cause a macro not to run through Infoview or when scheduled. The best way to debug a macro which is not working in either of those places is to include code which will log the macro's progress to a file. This makes it easy to determine exactly which line of code is causing issues so that it can potentially be corrected.
#Region u201CWeb Form Designer Generated Code "
'This call is required by the Web Form Designer.
<System.Diagnostics.DebuggerStepThrough()> Private Sub InitializeComponent()
End Sub
Private Sub Page_Init(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Init
'CODEGEN: This method call is required by the Web Form Designer
'Do not modify it using the code editor.
InitializeComponent()
End Sub
#End Region
Private Sub Page_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load
Dim myInfoStore As InfoStore
Dim myEnterpriseSession As EnterpriseSession
myInfoStore = CType(Session("InfoStore"), InfoStore)
myEnterpriseSession = CType(Session("EnterpriseSession"), EnterpriseSession)
Dim DOCUMENT_NAME As String = "document_name"
Dim query As String = "Select SI_ID, SI_NAME, SI_SUBJECT, " _
& "SI_COMMENTS, SI_OWNER From CI_INFOOBJECTS Where SI_KIND = 'FullClient' " _
& "AND SI_INSTANCE=0 AND SI_NAME='" + DOCUMENT_NAME + "'"
Dim myInfoObjects As InfoObjects = myInfoStore.Query(query)
Dim myInfoObject As InfoObject = myInfoObjects(1)
Dim myDeskiDoc As FullClient = CType(myInfoObject, FullClient)
Dim mySchedulingInfo As SchedulingInfo = myDeskiDoc.SchedulingInfo
mySchedulingInfo.Type = CeScheduleType.ceScheduleTypeOnce
mySchedulingInfo.RightNow = True
Dim myFullClientFormatOptions As FullClientFormatOptions = myDeskiDoc.FullClientFormatOptions
myFullClientFormatOptions.Format = BusinessObjects.Enterprise.Desktop.CeFullClientFormat.ceFullClientFormatFullClient
myInfoStore.Schedule(myInfoObjects)
End Sub
End Class
I hope this will help you.
Regards,
Sarbhjeet Kaur

Row Level Restrictions on DeskI Report not working under InfoView

When running/refreshing DesktopIntelligence XI r3 (Full Client) reports under InfoView, the row-level restrictions applied in the universe are not being included in the SQL (additional filtering is NOT happening). However, if a user creates a report using the same universe in WebIntelligence or if the user runs the same report in DesktopIntelligence, the row-level restrictions are working.
It strikes me that the problem has to do with security rights granted (or not granted), but I can't figure out which settings would allow the proper running of a DeskI report under InfoView.
Thanks for any assistance rendered!

Mike,
Do people connect to Infoview and Deski using the same authentication method and the same username?
How does this compare to how your data restrictions are configured?
Are you using @Variable('BOUSER') restrictions? Have you taken domain into account e.g. "Domain\UserName" vs "UserName"?

[BOXI 3.0] DeskI Documents in InfoVIew - no View Menu - PDF Mode

viewing DeskI reports in InfoView I can set my preferences for "default view format" to "Web" , "PDF" or "Desktop Intelligence format".
If I set it to "Web" then after viewing a DeskI document if I click on the View menu I only get options for "Page Mode" and "Draft Mode" I don't get the option for "PDF mode"
But if I log into InfoView as Administraor with FULL rights then I do get the option for "PDF Mode"
Which security right controls the option to have "PDF Mode" on the View menu ?

this is a bug, you need to give rights for crystal report, like #export the report data# and #Refresh# to allow Deski Reports to be exported
Apparently there is an Enhancement request id ADAPT01098470 with details of this Bug in
BOXI 3.0

Not able to save deski report as PDF through infoview

Hi,
when I try to save a deski report as PDF through infoview error appears as:
Your request could not be completed because a failure occurred while the report was being processed. Please contact business administrator.[RCIRAS0546] (Error: INF)
we are using BOXI 3.1/ SP2.
Please let me know the possible solution for this.
Thanks
DLN

Are you migrated from earlier version to 3.1.
YES,
here you go,
Have a back door way to fix the problem...
We were having the same issue with DeskI documents while upgrading from XIR2 to XIR3.
It's tied to documents that are set to Refresh on open
If you import the report, set it to "not" refresh then publish it, test it and it should run fine. Once you get it working correctly you can republish the report again and turn the "Refresh on Open" back on.
It should work fine from that point on.
Thank You!!
Sent from iPhone
Edited by: BOCP-BOE on Oct 19, 2010 12:01 AM

Deski Report cannot open in Infoview

Hi
we have recently upgraded BOXI R2 SP1 to SP5 and after upgrade we found that few deski reports are not opening from Infoview.
It takes much longer time and eventually it times out.We tried changing the option in the report not to refresh when opening the document
and then the document opens in the document opens in the Infoview.In short whenever we try to refresh the data it dies after trying for some time.
Any idea what could be the issue ?
Thanks in Advance
Regards
Kamal

Hi Kamalaksha,
Following solution might help you to resolve the issue.
The error message occurs because the time the report takes to open or refresh exceeds the maximum allowed idle time defined in the Desktop Intelligence Report Server.
To resolve the error message
Log in to the Central Management Console as administrator.
Click Servers > Desktop Intelligence Report Server > Properties tab.
Set the Minutes Before an Idle Connection is Closed value to one greater than the total time the document takes to open or refresh in InfoView.
Click Apply.
May I know that are you getting any error message while refreshing the reports?
Regards,
Sarbhjeet Kaur

Issue in Infoview while refreshing DeskI report with prompts

Hi all,
When I tried to refresh a WebI report whose Data Source is Universe, which is having some prompts, the prompt window was displaying the prompt values that were used to run the report earlier. Similarly when I tried to refresh a few DeskI reports whose Data Sources are free hand sql/ Universe -> Customized SQL which were also having prompts, the prompt window is not showing me prompt values (especially prompts with texts) that were used to run the report earlier.
Now my issue is how to display the prompt values that were used in the prompts earlier while refreshing for DeskI (Data Source: Free hand SQl/Universe -> Customized SQL) Reports
Any help is highly aprreciated.
Thanks & Regards,
Suresh.

Hi Suresh,
Noticed you still have no answer.
For Deski prompts, only the last value selected is 'remembered', same for freehand as for a universe query.
It does get 'erased' however when you purge the data or when you select a 'wrong' value resulting in no data.
This is the basic difference, webi will remember even though you purged
(you can specifically purge those to if you want to), so not the freehand sql.
It is possible however to use the @prompt() syntax and pre-build the possible list of values if the list is not too big.
Hope this helps,
Marianne

Error while opening report in Infoview

I am getting following error while opening report in Infoview.
Following is error generated in tomcat,
com.businessobjects.rebean.wi.ServerException: Cannot open document. Error during import. (DX0005)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.ras21.SAXHandlerERRORS$SAXHandlerERROR.initElement(SAXHandlerERRORS.java:108)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.SXMLHandling$StructuredSAXHandler.startElement(SXMLHandling.java:187)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.SXMLHandling$StructuredSAXHandler.startElement(SXMLHandling.java:202)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.SXMLHandling$StructuredSAXHandler.startElement(SXMLHandling.java:202)
     at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)
     at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
     at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
     at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
     at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
     at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
     at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
     at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
     at javax.xml.parsers.SAXParser.parse(Unknown Source)
     at com.businessobjects.rebean.fc.internal.ras21.XMLviaRAS21Decode.openDocument(XMLviaRAS21Decode.java:537)
     at com.businessobjects.rebean.fc.internal.ras21.RAS21DocumentComAdapter.openDocument(RAS21DocumentComAdapter.java:69)
     at com.businessobjects.rebean.fc.internal.ras21.RAS21ReportEngineComAdapter.openDocument(RAS21ReportEngineComAdapter.java:100)
     at com.businessobjects.rebean.fc.internal.ReportEngineImpl.openDocument(ReportEngineImpl.java:249)
     at org.apache.jsp.viewers.cdz_005fadv.viewCDZDocument_jsp._jspService(viewCDZDocument_jsp.java:267)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
     at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
     at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
     at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
     at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
     at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
     at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
     at java.lang.Thread.run(Thread.java:534)
Caused by: java.lang.Exception: Cannot open document. Error during import. (DX0005) (80043746)
     at com.businessobjects.rebean.fc.internal.platformspecific.xml.ras21.SAXHandlerERRORS$SAXHandlerERROR.initElement(SAXHandlerERRORS.java:100)
Please help me to resolve the above problem
Reagrds,
Ramesh

Hi Ramesh,
It may seem like a lot of information, but from a debugging perspective it doesn't tell us much.
You need to give some more info and even then it would probably be a good idea to call support.
Can you tell us;
Which version are you on?
Can you open de document from another desktop intelligence machine, not only the one that it was built on?
- This checks ; you can import the document; the structure of the document is fine (not corrupted).
Can you refresh the document on that other machine?
- This check ; the link to the universe is fine, the universe can be imported, the connection to the database is fine.
What is your preference as a BOE user to view Deski documents?
- Try a few others, so you know if the problem is with one type only (and which).
Now you will have a few more pointers more as to where the problem lies.
Even then it can be sheer size of the document, complexity of it, etc.
Good luck,
Marianne

Running a report in infoview

Post Author: mercyngrace
CA Forum: Publishing
Hello,
I have created a report using cr xi, based on a business view. When I run the report using cr xi it works fine for any date range, but when I run the report through infoview based on date ranges longer than a few days I get the "an error has occured, report timed out" error message.
Help!!

Hi Selya,
Have you applied any service pack for BOXIR2?
Which reports are these WebI,DeskI, or Crystal Reports?
Which InfoView do you have .net or java?
Is the issue is viewer specific?
Is the issue is with all the report or single report?
Regards,
Shweta

Large DeskI report in Infoview

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