Laserjet 400 can't print envelopes ...

All-
We purchesed a LaserJet 400 Color (M451) nw printer last year, and printing regular documents works fine. However, we have a lot of problems printing "non-letter" documents such envelopes, 3x5 cards, and other items. We are not trying to load different trays with different paper products -- we just want to manally feed single items using Tray 1 and have them print as directed.
The main issue is that the printer gives up before it even starts. If we create an envelope in something like Microsoft Word, and then press print, the printer automatially comes back with a "Jam in Tray 2" message before it even attempts to feed paper of any kind. Once we clear the message, it tries again, and usually prints a blank page from the normal letter-paper tray, completely ignoring our envelope sitting in the manually feed tray. The only way we have found to print these items, is to (1) open all paper trays and remove their contents, (2) re-insert all empty paper trays, and (3) manually feed the desired paper iteam (e.g. envelope) through Tray 1, and then it will work. 
I miss our old HP printers that used to just work out of the box. (Sigh)
Welcome comments.
Seattle Expat

Have same issue. HP salesman said put several envelopes in to raise the paper pile up higher so when it trys to grab the envelope it is easier to access. Also, don't forget to set the selection on your PC to the same size envelope that you are using. It won't print a #9 envelope if your selection is set on #10.
Alternative: Fool the printer! Open Windows WORD to a blank document page. Go to 'mailings' (envelopes) - click on ADD TO DOCUMENT - -- it will give you an envelope on the screen above the blank page.  Type your address onto the envelope -  
be sure to place your paper envelope into the printer tray and lay a blank piece of paper on top.
When you click PRINT  -  The printer will grab the paper and pull it through as if you were printing a letter and the envelope will follow automatically.  Tah Tah!!!!   You have a printed envelope.   

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