LASERJET PRO 100 COLOR MFP M175 - does not work

If I press the power button for turning on , then both of LEDs "ready" and "attention" light , and display lights too. But the unit does not work.

Hello OlegRu,
Welcome to the HP Forums.
I see that you are having an issue with lights flashing on the printer.
Are you getting any kind of an error message on the display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Write me back when you have time with any additional information you can provide.
Thank you.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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HP LaserJet Pro 100 color MFP M175nw does not connect to wireless network

I recently upgraded my wireless network router. I had my HP LaserJet Pro 100 color MFP M175nw connected to the old wireless network router. The SSID is password protected (WPA2)
I need to connect the printer to the new wireless network router. However, neither the control panel nor blue wireless connection button provide any way for me to do this. The manual has not walked through a way to do this.
There really needs to be a simple, no-nonsense way to just connect the printer to the wireless network. How do I connect this printer to a new wireless network?

Hi @shakayumi ,
I see that you are having issues configuring the printer on the new router. I would like to help.
Restore the printer's network defaults.
Touch the Setup button. (wrench)
Select Network Setup Menu.
Then select Restore Defaults.
Print out a configuration report to make sure the IP address is 0.0.0.0 and the SSID is cleared.
Printing a Configuration Report.
Here are the directions for setting up the printer through the Wireless Direct to configure the printer over the network as Infrastructure.
Turn the Wireless Direct on the printer.
On the printer touch the setup button, (wrench) then select network setup menu, select wireless menu, select wireless direct and turn it on.
On the computer, in the bottom right corner click on the wireless icon and select the printer from the list to connect to. Then open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
This will load the embedded web server for the printer.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Click on the wireless icon and connect back to your network name.
Print out a configuration report to make sure the IP address is valid. (192... or 10....)
Now create a new port, this will save you the time, instead of uninstalling and reinstalling the software.
Go to Start, Devices and Printers, right click the printer, go to Printer Properties, select the Ports tab.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IP address for the printer.
Make sure the printer is online.
Test the printer.
If you are still having issues, then try this method:
If you have a Ethernet cable, connect it from the printer to the router.
Wait about a minute, print the configuration page to see if you get a IP address.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Then disconnect the Ethernet cable.
Then wait a minute to see if you get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
If the printer is back on the network, create a new port. Steps are listed above.
Make sure the printer is online.
Try and print now.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Laserjet pro 100 color mfp m175

We have a number of HP LaserJet Pro 100 Color MFP M175's in our school. They are connected to the network via ethernet cable rather than wirelessly. A number of users print to them either from a Windows XP (running service pack 2) desktop or from a Windows 7 (newly built) laptop. They were working fine for a few days and then all of a sudden they may have any of the following problems:
unsupported personality error printed at the top of a lot of pages (ie you may try and print one page but hundreds of pages come out with this error).
there may be an invalid driver error on the control panel on the printer
there may be weird alien-looking characters at the top of hundreds of blank pages
initially all of the printers had the driver installed that came with the printers, when we started getting the error, we then tried running the diagnostics doctor on the hp web site, which said all the drivers were valid. We have also tried using the universal print driver from the HP support website, but still get the problem after a few days. We can make all of the errors go away by re-installing any of the above drivers, but then the problem starts happening again after a few days. The server is Windows 2003R2 running service pack 2, we have tried installing the drivers on the server too, but they won't install. Another printer was set up this week in the school office which only has people printing from Windows 7 machines and doesn't have the error - this could be because it's too soon to happen yet, or maybe because there are no Windows XP machines printing to it? (It does print through the same server as the others) Help would be greatly appreciated, we are a school and so can't afford to be wasting lots of paper, plus this is taking up all of our time rather than fixing other issues! thanks in advance

Tammy, sounds like there could be a couple things that might cause this issue. The first of which is that the RJ45 cable you are using to connect the printer might have become corrupted. I would replace that cord and see if the issue remains.
Second, I want you to see about updating the firmware from this website :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5076465
If that still presents issues, you can use that same website to download the more recent drivers. I would uninstall the old version you have on the computer and then open that link and install the full feature software.
Let me know how that goes and I will get right back with you!
I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer

HP LaserJet Pro 100 Color MFP M175

How do I reverse print or get a mirror image of my document on this printer?
HP LaserJet Pro 100 Color MFP M175
Thank you.

I don't believe reverse print is an option within that printer.
Depending on what you are printing, you may be able to reverse the document in the program itself. For example, in MS Word, you can use WordArt to reverse the text. Highlight your text, choose the Insert tab, click WordArt, pick a style, it will change the text, then go into text effects, then 3D rotation, then 3D rotation options. In the X field, type in 180 which will turn things 180 degress horizontally.
Of course, if you are printing an image, you can simply mirror the image in your program. Then print it.
Hope those ideas offer some help.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Hp laserjet 100 color mfp m175 does not print from network nor via usb cable

My hp laserjet 100 color mfp m175 just stopped printing last week. I have tried everything recommended but nothing works. I have re-install it both on wireless network and usb connection = nothing works. It prints all internal reports but nothing from any computer. I have 3 computers which I have tried to print from. It even does not print the test page. Please dont recommend to update drivers etc. as I have spend 2 whole days on this and nothing works!

Hi @einar1854,
I see by your post that you are unable to print by a USB or Wireless connection on 3 different computers, but the printer will print the hardware self tests. I can help you with this.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
For the USB connection, follow these steps if the there are no errors from the Print and Scan Doctor.
(once we get the printer printing this way, we can setup the wireless)
Here are steps to remove the jobs from the spool folder and restart the print spooler.
How to Clear Current Print Queue In Windows Vista & Windows 7.
Follow the steps in this document to get to the device manager to check for the printer entries.
How do I get into Windows Device Manager?
Then click on Identifying problems in Windows Device Manager.
In the list click on Universal Serial Bus controllers and look for USB mass storage device and USB printing support, (make sure any other printers are turned off or disconnected)
Let me know what it showed in the device manager.
Check to make sure the proper port is selected.
Go to start, Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
Make sure the USB has a check mark beside it, if not put the check mark there and apply the changes.
Check the print Queue.
In the Devices and Printers folder.
Right-click the name of the product and then click See what's printing .
Click the Printer button, then click Cancel All Documents if there are any documents in the queue.
Click Yes to confirm the action.
If documents remain in the print queue, restart the computer.
Try printing again.
What operating system are you using on the 3 computers? How to Find the Windows Edition and Version on Your Computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Print a configuration page to see also if the printer has a valid IPV4 address, so we have that information for when we setup the wireless. Printing a Configuration Report.
Provide the first 3 sets of numbers in the IPV4 address.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP touch screen not working.

My touch screen on my HP LaserJet Pro 200 color MFP doesn't want to work in the screen part. The black perimeter works, but not the color part where the Copy, Fax,Scan... icons are, rendering them unaccessible.

Hi FGCMedia,
I understand that the display screen on the LaserJet 200 MFP is not responding to touch, but the out side options such as Home, Back, etc work.
Connect a USB cable to a Windows computer and try updating the firmware for the printer, HP LaserJet Pro Series Firmware Update Utility.
Let me know if that helped.
JERENDS
I work on behalf of HP
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I have an hp laserjet pro 100 color mfp m175. how to i get the printer online?

Product name: LaserJet Pro 100
OS: Windows 7
My printer will not print. Windows says the printer is not online. I have checked cables and tried rebooting my computer. Also turned printer off and turned it back on. My print jobs are stuck in the print que.

Hi Stickdude,
Follow the steps in the document at the link.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02241610&tmp_task=solveCategory&cc=us&dlc=en&la...
I am an HP employee.
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Please mark the post that solves your problem as "Accepted Solution"

Scanner error 6: HP LaserJet Pro 400 color MFP M475dw does not get through initialization phase

My lJ400 MFP475 detects a problem with the scanner unit after chewing on it for several minutes and never finishes intitialization. Initially you can hear the scanner head move softly, but after less than a minute it starts rattling at the end of every move.
After a few minutes I get the message "Scanner error 6, Turn off then turn on".
I did that, again and again. Also with cables removed, waiting for some time etc.
In the Event log I can see the following:
Entry # Code Page Description
10 54.2100 1035 BD error
9 54.2100 1023 BD error
8 54.2100 1016 BD error
7 54.2100 1015 BD error
6 54.2100 1014 BD error
5 54.2100 1011 BD error
4 54.2100 887 BD error
3 41.3000 260 Unexpected Paper Size
2 54.2100 43 BD error
1 54.2100 39 BD error
I have used this MFP sparingly and am only halfway the first set of color toner cartridges, so I'm a bit disappointed about how quickly this printer gives up. My previous printer was an Apple Laserwriter Select 360 that lasted for 20 years (no, I'm not kidding, bought it in 1993).
Any clue?

Hello Nazdrovje,
Welcome to the HP Forums.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Laserjet Pro 100 Color MFP M175 expired printer code

When signing on to eprintcenter.com it says my printer code is expired. When I try to print an information sheet from the printer it says it is 'Downloading from the Web', but then just goes back to Ready without printing.

Hi TerriLG,
The printer code that was generated is only good for 24 hours. So you will need to disable and then re-enable Web Services to get a new printer code. Make sure and register the new code right away or it too will expire.
On a Laserjet, you will need to access the EWS (embedded web server) for the printer. To do this, find the IP address of your printer and enter that address in your web brower on your PC. There should be a "Web Services" tab within the EWS.
I was an HP employee.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

HP Laserjet Pro 100 Color MFP M175nw Print missing/faded down centre of every page

HP Laserjet Pro 100 Color MFP M175nw. Operating on Windows 7 from my laptop wirelessly. Just bought this new a few day's ago and each page of print has about 20mm wide streak missing print running down the centre. what can I do to correct this problem? I have tried printing a cleaning page a couple of times and calibrating color from the Print Quality Menu also a couple of times but this has made no difference. I'm using a Premium quality paper for use in laserjet printer's. Could someone please advise me what I can do. Thanks in anticipation.
This question was solved.
View Solution.

Hi Watcher35,
I see that the new Laserjet Pro 100 MFP M175NW is missing print down the center of the pages, you have ran cleaning and color calibration but the issue is not resolved.
Would this be an accurate example of the issue: but with the "Bb" would be completely missing?
This HP document: Resolving Print Quality Issues may take you though some of the same steps you have already done, I suggest not skipping any steps.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
Regards,
JERENDS
I work on behalf of HP
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Hp laserjet pro 100 color mfp m175nw auto power

does anyone know how to set up the hp laserjet pro 100 color mfp m175nw so that it will turn on after a power failure

Hi,
I afraid it is not possible.
After a power failure you will have to manually turn on the device again.
Regards,
Shlomi
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HP LaserJet Pro 100 Color MFP M175a and airport express

Hi,
I just bought an HP LaserJet Pro 100 Color MFP M175a and installed it via USB cable on my mac book pro. Then I connected the cable to my Airport Express (where I had before a Samsung printer working correctly) and now it is impossible to find my printer via the airport express. I tried to add it via the printers & scanners (+) but it does not appear in the list.
Then I tried to add it via IP address but the 175a model has no IP address, which means I can put the address of the airport express but it does not communicate with the printer then...
I really tried several options without success and would be really grateful if someone has an idea or a solution.
Thanks in advance for your help!
Chris

Hi,
Thanks for the link that is really useful. However when we follow this process, the printer is not recognized as a printer but as a scanner, which means that everytime we want to print with it, it is not possible because the scanner is not proposed as a device to print.
On the following link http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Laserjet-100-color-MFP-M175a-Mbook-Air-lion-o... we are trying to solve this problem with Provost but it seems to be more complicated than expected. So please feel free to tackle this problem with us .

Scanner icon lost HP LaserJet Pro 100 color MFP M177fw

HP Model: HP LaserJet Pro 100 color MFP M177fw
After "updating" drivers on my IMac my Scanner disappeared and I have not been able to Scan for over a month. I just started a new business and this is debilitating! Can anyone shed any light on this? I do have Yosemite and will unintall it to get my Scanner back if that's what it takes. However, HP should "fix" this issue immediately; afterall, I spent close to $400 on this JetPrinter and am willing to return it.

Hi @BertieBaby ,
I see that you are having issues with scanning after updating drivers on the Mac. I will certainly do my best to help you.
Did you download and install the Full Feature Software when you first setup the printer?
If you didn't, please download and install them from this link. HP Color LaserJet Pro MFP M176/M177 Series Software.
If you already have the Full Feature Software installed, try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name-LaserJet Pro 100 color MFP M177fw Bonjour) Then click on the Add button.
Test the printing and scanning.
If there is anything else I can help you with, just let me know.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 100 color MFP M175nw error

i have HP LaserJet Pro 100 color MFP M175nw installed on print server.
sometimes if the printer restart the hostname will back to default hostname setting and need to reconfigure again.
if anyone has ever experienced something similar? or could help for this problem?

Hi tehdjie
I am not completely familiar with his server, this is the consumer support.
I would recommend an uninstall/reinstall of the full feature software for 2003 and a firmware update for the printer. I included the link for the software and the firmware update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=1005&lc=en&cc=us&dlc=en&sw_lang=&product=5076...
I would post this issue on the business forum for more assistance.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Want to print remotely to my HP LaserJet Pro 100 color MFP M175nw

Hello! I have a
HP LaserJet Pro 100 color MFP M175nw printer in my office. It is connected to my wifi network from the office and i can use it from several laptops from office with no issue.
Now i want to be able to print and scan papers from my home pc also which is connected to my home wifi network.
I found there it is possible to print pages over internet. Except hpeprint option, how can i add printer from office to printer list from my home pc.
Please help me.
Thanks!

Hi Tolick,
Thank you becoming a member of the HP Support community. I understand that you have an HP Laserjet 100 at your office and you would like to be able to print to it when you are at home.
Super_Dave is correct with the solution he gave you. I just wonder if you have set up the ePrint feature of your Laserjet yet and customized the ePrint email address? If you have then using the ePrint software that you installed on your laptop should allow you to print to your office printer from home. The instructions on how to do this are in the HP ePrint Software User Guide on page 16 in the section titled "Use HP ePrint (Windows)".
If you haven't set up the ePrint feature of the printer I have included a two documents for your reference. The first one is how to get the claim code and the second is how to setup the customized ePrint email address. This may the step that is missing to make the ePrint software work for you.
HP ePrint Software User Guide
Getting the Printer Claim Code
Setting Up a Custom Email Address for ePrint
Regards,
Happytohelp01
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I work on behalf of HP

LASERJET PRO 100 COLOR MFP M175 - does not work

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