Laserjet pro 400 color MFP m475dw scanner stopped working in windows 8.1. Please help!

updated my laptop to windows 8.1 and the hp scanning software stopped working. It would not find the printer even though i could print from it. I uninstalled the entire software suite, removed all traces of the printer from contol pannel and then proceeded to download the 8.1 64 bit version of the full solution suite. Tried to run it and the program gets to about 80%, says a problem occurred while preparing to install software to your system and tells me to restart computer and try again.
Tried restart, no go. then tried to load just the basic print and scan and same problem. Restarted, tried again and nothing. then i turned off firewall and antivirus. did prior steps and nothing. I can manually install the printer through control pannel but I cant get the HP software to load at all. plum out of ideas and of course HP wants to charge me to troubleshoot a year old printer but cant guarantee it will work. Lovely.... Any help is appreciated.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
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Gemini02
I work on behalf of HP

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LaserJet Pro 400 color MFP(m475dw) needs rebooting to scan to network folder

If our LaserJet Pro 400 color MFP(m475dw) sits overnight or for a good majority of the day without scanning to a network folder it will need to be rebooted before it will connect to the folder.
I have tried adding a different folder and the same issue occurs. The printer is connected to the network via wireless connection.
Once the printer has been power cycled the scanner now works fine to the network.
I would like to figure out why this is necessary and find a fix for it.

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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Laserjet Pro 400 color MFP M475dw print in black and white

Hello,
I have a Laserjet Pro 400 color MFP M475dw printer that is contected to a network so that multiple users can print from it. I want to be able to restrict it so that they can only print in black and white and double sided. Is this possible? and if so could you please tell me how?
I am not able to restrict them on a print by print basis, hence I am looking for a solution where I only have to make the change once.
Thanks for your help!

I understand you want to change a setting one time so that no matter who is sending the printer a print job it prints in gray scale. Actually I found two ways to do it. Here is the basic way to do it as described on page 16 of the User Guide. Also, you could set up this printer to receive emails (ePrint) in gray scale only. I just did a test after making changes in my ePrint settings at www.eprintcenter.com and no color was printed on a regular document containing color. I hope that answers your question. If not, let me know. I will be happy to explain greater detail.
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Disable wireless broadcasting - HP laserjet pro 400 color mfp m475dw

How do I disable SSID broadcasting for HP laserjet pro 400 color mfp m475dw. I have turned off wireless configuration through printer web console, but it is still broadcasting. I have also updated the firmware to latest available 20131028.
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The information is in the manual. Did you download it and read it?
Go here.
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/manualsResults/?sp4ts.oid=433754...
Page 28 Network options. Disable Wireless Direct.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP LaserJet Pro 400 color MFP M475dw

Please help me how to change the pickup roller on tray 2.
I.E how to rotate the roller in order to get it out.
Thanka

Hello Ajton,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet Pro 400 color MFP M475dw is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
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Scanner error 6: HP LaserJet Pro 400 color MFP M475dw does not get through initialization phase

My lJ400 MFP475 detects a problem with the scanner unit after chewing on it for several minutes and never finishes intitialization. Initially you can hear the scanner head move softly, but after less than a minute it starts rattling at the end of every move.
After a few minutes I get the message "Scanner error 6, Turn off then turn on".
I did that, again and again. Also with cables removed, waiting for some time etc.
In the Event log I can see the following:
Entry # Code Page Description
10 54.2100 1035 BD error
9 54.2100 1023 BD error
8 54.2100 1016 BD error
7 54.2100 1015 BD error
6 54.2100 1014 BD error
5 54.2100 1011 BD error
4 54.2100 887 BD error
3 41.3000 260 Unexpected Paper Size
2 54.2100 43 BD error
1 54.2100 39 BD error
I have used this MFP sparingly and am only halfway the first set of color toner cartridges, so I'm a bit disappointed about how quickly this printer gives up. My previous printer was an Apple Laserwriter Select 360 that lasted for 20 years (no, I'm not kidding, bought it in 1993).
Any clue?

Hello Nazdrovje,
Welcome to the HP Forums.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Hp laserjet pro 400 color MFP model m475dw repair manual

While trying to copy some documents, display shows the following errors:
1.- Service error 49. I'd review on a downloaded owner manual what to do and no more messages. After I restarted the printer shows the following error.
2.- Service error 79. I'd followed the the owners manual once again and the problem was solved, then I discovered that the upper paper tray send the message to remove clogged paper, I'd removed the paper and then when I try to make a copy the printer showed me on display the scanner number 6 error.
I want to check the upper tray assy to avoid broken parts cause the tray stared to do a rattling sound...
what should I do?.

Hello Ajton,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet Pro 400 color MFP M475dw is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP LaserJet Pro 400 color MFP M475

Hi
I've a HP LaserJet Pro 400 color MFP m475dw that is often offline. This is the first problem.
Anyway, I've been trying to install the software from yestarday but it's impossible becouse the install program stays at 99% for a long time and than a fatal error message cames:"due to the lomg time ....."
I cannot print, scan or fax anything.
It's real bothersome.
Can anyone help me?
Thx

@ammarch
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Cannot connect to HP ePRINT Web site with LaserJet Pro 400 colour MFP M475dw

LaserJet Pro 400 color MFP m475dw- Just installed. Scan, print ,copy ,fax all working fine! using WiFi
Using IMAC OS 10.8.2 with all updates
Using Netgear router DGN2200v3
Printer will not connect to HP ePrint Website
Printer connects to the Hp Support and Profile for fax set up etc. But the "HP Web Services" Section when entered and hit the Enable Button-- It does not connect to the site --- it just seems to just refresh.
if i try to connect thro the printer not the imac and try enable web services it says" Connecting " on the screen BUT after a few minutes of trying -------- then says " CONNECTION ERROR-- the printer is unable to connect to the service. Check the internet connection
ANY IDEAS-- AM I MISSING SOMETHING ???
MANY THANKS
This question was solved.
View Solution.

I would try pulling up the embedded web server (EWS) by entering the IP address for the printer in to a browser and set a static IP address & DNS.
The information for the default gateway, subnet mask and that IP address can be accessed from the Setup menu on the front panel, go to Setup>> Reports>> Network summary and that will print it off.
Once you have entered the IP in to a Browser and have the EWS pulled up, navigate to the tab at the top labeled “Networking”. Then click on IPv4 in the left column; that will bring up the Address configuration page. Set the radio button to manual and fill out the IP address, Default gateway and Subnet mask with the information from the report. Do not worry about filling out the portion titled WINS server, that can be left alone.
You will then want to fill out the DNS portion of the page, The Preferred should be set to 8.8.8.8 and the alternative/secondary should be set to 8.8.4.4. Then click “apply”
Power cycle the printer. Turn it off, wait 30 seconds and then turn it back on. Once it is completely up and running reattempt to connect to web services.
I am a former employee of HP...
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HELP! My HP LaserJet Pro 400 color MFP M475dn printer will NOT print!!!!

HP LaserJet Pro 400 color MFP M475dn- CE863A
Printer is on a network and can connect to multiple computers that include: Mac OS X, Windows 7, and Windows XP.
When I try to print from my iMac, the printer queue says "The printer is not connected". When we try to print from the Windows computers, it just sits there in the queue and doesn't print. When I go over to the printer itself and try to print either a demo page or a supplies page directly from it, it says on the screen that is printed it but nothing happens. It doesn't hum or anything! The port where the network cable is connected is lit green which HP says that means that the network cable is connected. We have had this printer for a year now and something like this has never happened.
I haven't switched any software or anything before this happened. It was working fine on Saturday when we were using it, but when we came into work today, it just decided it would stop printing!
I am stumped! I tried 'pinging' the printer's IP address from my iMac and it pings just fine. Does anyone have any tips?
(I tried doing the obvious too- like turning the printer on and off and shutting the computers down- and nothing!)
This question was solved.
View Solution.

Okay, so I'm feeling slightly stupid right now. I decided I would shut the printer down for about an hour to see if that was it and what do you know- it was! I had shut it off a few times before but I guess it just wasn't long enough. What a pain!
Thank you to anyone who took the time to read this! Sorry to waste anyone's time!!

HP LaserJet Pro 400 color MFP M475dn (CE863A), Localisation?

Hi!
Is there RUSSIAN menu in HP LaserJet Pro 400 color MFP M475dn (CE863A)?
Thank you

Hi adminik,
Thank you for your post. You can view the available languages for your printer through the system setup menu. The below steps may resolve the issue. To learn more about your product you can visit the following link. Link
1. To open menu, touch the setup button (gear with wrench)
2. Touch system setup (may have to scroll down)
3. Touch language
4. Scroll and select desired language
5. Select yes or ok
Hope this helps!
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Grinding noise when my HP LaserJet Pro 400 color MFP M475 calibrates

When my HP LaserJet Pro 400 color MFP M475 recalibrates, I get a grinding or gear slipping noise. Any idea how to fix it or what to look for?
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View Solution.

Noise issues are difficult to troubleshoot remotely and they could easily misguide even when we are close to the device.
Please do confirm if the noise is a grinding noise or squeky/humming noise.
As you have mentioned that it happens only while calibrating, hence I would suggest you to re-check & validate your toner cartridges. One of the toner cartrdige may be defective and causing this issue.
If not the toner cartridge then it would be one of the printer hardware component which is in question, hence an HP tech. might need to perform physical inspection of the device and the error condition.
Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)

Squeaking when my HP LaserJet Pro 400 color MFP M475 feeds from Tray 1

There is a low pitched squeaking when my HP LaserJet Pro 400 color MFP M475 feeds from Tray 1. We use this tray for printing individual envelopes. Is there a part that I should replace or clean? Trays 1 & 3 feed with no noise.

Noise issues are difficult to troubleshoot remotely and they could easily misguide even when we are close to the device.
Please do confirm if the noise is a grinding noise or squeky/humming noise.
As you have mentioned that it happens only while calibrating, hence I would suggest you to re-check & validate your toner cartridges. One of the toner cartrdige may be defective and causing this issue.
If not the toner cartridge then it would be one of the printer hardware component which is in question, hence an HP tech. might need to perform physical inspection of the device and the error condition.
Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)

HP LaserJet Pro C1415fn color MFP - fax won't work

I have a LaserJet Pro CM1415fn color MFP on a Windows 7 64-bit laptop. I've been using the printer for two years now.
At the moment the fax function only works if I use it manually (i.e. if I place a sheet of paper on the scanner, select the "Fax" button on the printer touch pad and dial the number). However, if I want to send a fax via the PC interface, it won't work.
For example, if I open a PDF, click on "Print" and select "HP LaserJet Professional CM 1410 Series Fax", nothing happens -- no window/interface will open. If I select "HP Send Fax" or "HP Fax Setup Wizard" from the program menu, nothing happens.
I've always been sending faxes this way and I just don't know what happened... Can anyone please help?
Thanks in advance!
Claudia

Hi @Clabee ,
I see that you can't fax from the PC anymore. I can help you with this.
If this just recently happened, I would do a System Restore back to when everything was working properly.
System Restore for Windows 7.
If you would prefer not to do the System Restore, uninstall and reinstall the printer software. It might become corrupted.
Here are the steps to run the uninstall from the computer or the CD.
To uninstall from program files:
Touch the Windows key and the E key to access the computer window.
Select the C drive.
Select program files or program files x86.
Open the HP and printer name folder.
Select uninstall.
Uninstall the software from the CD:
Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
Click on the start up tab and click disable all.
Download, save and install the latest drivers.
HP LaserJet Pro CM1415fnw Color Multifunction Printer Drivers.
Test the printer and try sending a fax again from the PC.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP touch screen not working.

My touch screen on my HP LaserJet Pro 200 color MFP doesn't want to work in the screen part. The black perimeter works, but not the color part where the Copy, Fax,Scan... icons are, rendering them unaccessible.

Hi FGCMedia,
I understand that the display screen on the LaserJet 200 MFP is not responding to touch, but the out side options such as Home, Back, etc work.
Connect a USB cable to a Windows computer and try updating the firmware for the printer, HP LaserJet Pro Series Firmware Update Utility.
Let me know if that helped.
JERENDS
I work on behalf of HP
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Laserjet pro 400 color MFP m475dw scanner stopped working in windows 8.1. Please help!

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