Last chance saloon really. Absolutely fed up.

I swore I wasn't going to make another thread, but I just can't take it anymore.
As some of you know here, we have had broadband problems for over a month now and nothing is getting resolved. Constant Home Hub reboots through morning, noon and night.
We have had THREE engineer visits. They have looked at the box outside (And changed things around), been down to the exchange and changed things, been at my property and did quiet line tests etc, and they can NOT see a problem at all. Why is my Home Hub constantly rebooting? (I have had 4 reboots this morning already in about 2 hours!).
We have been told that it may well be the Home Hub 2 TYPE A which is not holding a stable connection, and to see about getting a Home Hub 2 TYPE B. We phoned cancelations and instead of us canceling, they agreed to send us a new Home Hub and we specifically asked for a TYPE B to try and they agreed. They sent ANOTHER TYPE A! Still the same problems with these constant random reboots!
Anyway... fair play to StephanieG who has been helping, but I really don't think another engineer visit is going to do anything. In fact, it will probably be the same fella again, and it's getting embarrassing for us (And probably him now), because he cannot find any faults (and fair play to the fella. He spent ages here).
I found another thread on another forum where someone was complaining that their Type A Home Hub kept randomly rebooting. BT sent him a Type B and his problems were gone.
What do I have to do to get a Type B?
We requested a MAC code yesterday and we got it over the phone. I would very much like to stay with BT, but not with this service of constant reboots (It affects not only our online, but our online gaming too).
So... ALL we want to do now, is try a TYPE B Home Hub 2 with the latest firmware already on. This seems like an impossibility to get BT to send one to us. If we got one, and it turned out it was in fact the Type A Home Hubs causing it, then great! No need to use the MAC code, but as of right now, I am not happy with BT
I still thank RogerB and Steph though for keeping up with me and offering their help.
Solved!
Go to Solution.

May not solve the problems (Which shouldn't be there in the first place), but I can get these problems with another provider a LOT cheaper elsewhere. I can get Sky LLU in my area, and am tempted to go with that. It's cheaper for a start. It also may well solve the problems, as I am of the opinion now that it may well be the Type A Home Hub for me that is causing it.
As I have said, I would happily stay with BT if I can get this sorted, then if not, then I switch providers and pay less for the problems.

Similar Messages

Pretty much last chance saloon for BT - Any help a...

A tale to tell.
Around October last year, my internet connection dropped way down to unacceptable levels. After much toing and froing, this was finally resolved, and everything was fine again. Nowhere near the speed levels I was first promised, but acceptable.
Around 2 weeks ago, the speeds dropped again. Having more knowledge of what could cause this, I done all the various checks needed, but to no avail, so I, in my infinite wisdom, decided to call the helpline. The chap I spoke to was very enthusiastic. In fact, he wouldn't really shut up. Eventually, after doing a test on the line, he informs me that BT were doing work to upgrade my exchange (presumably to make it LLU compatible), and that's why I was experiencing slow speeds. He confidently claimed this work would be finished on Friday 5th March, and that I would experience faster speeds than I previously had. Up to 8Mb he says, although it would more likely be around 6Mb. Well, that was fine, as I'd been struggling through with speeds of 2Mb for ages, so I accepted the drop in speed if this was going to be the outcome.
So, the 5th came and went, and the speed remained at ridiculously low levels (0.01Mbps at one point, ie one fifth of the speed of dial up). On Sunday, I decided to call back. After hanging up on the first woman when she failed to understand the words, 'I have slow speeds can you help' (I thought it better to cut my losses and try again at that point, could have been a long one otherwise), I then spoke to another Indian lady, who, once again, done a full line test. She called back to say there was a Network fault on the line, and would need to pass the details to someone else. When I enquired about this 'exchange upgrade', she didn't know anything about it, which meant the first guy had basically just told me a pack of lies to get me off the line. Having worked in customer services for many years myself, I generally find this to be a somewhat unreliable tactic to use towards a customer, as the potential for comeback on it is somewhat high.
Ok, so, this woman promised I'd get a callback within 48 hours. I was pleasantly surprised that the callback came within 15 minutes. Actually, 'completely shocked' would be a more apt description. This feeling of well being didn't last longer than the girl's first sentence, however, as it was clear she was as clueless as a blind detective. She mumbled something again about 'network fault' and said someone else would call back this morning. Asking her if she actually knew what was wrong was akin to asking a Frenchman about the concept of heroic bravery, so I didn't persue the matter.
This morning, yet another person happened to phone my wife (I was at work, see) and was incredibly rude to her. This would have been bad enough, but she was very unwell today, and this turned into a very upsetting call. He was trying to get her to 'test the filters' and 'unscrew the front panel from the extension box' for some bozarre reason. Even more bizarre was his indignant claim that there wasn't actually any fault with the line. Another new revelation then.
And so we travel to early this afternoon, and I receive a phone call, at work, on my mobile. An Indian lady seemed delighted to tell me the 'fault' had been rectified, despite the previous chap's expert prognosis that was was, in fact, no fault. When she asked me to run a speed test, I pleasantly informed her this wouldn't be possible due to the logistics of me being at work. After a period of silence, whilst her brain tried to digest this latest nugget, she then proceeded to ask me to test it again, and again I replied that I couldn't. This was obviously too much information too quickly, and she quickly assured me the fault was fixed, and to, 'try bt.com', somewhat curiously.
Lo and behold, I get home this evening to find it exactly the same as before. Now, I'm no expert on the matter, but having run a test and got this information;
Download speedachieved during the test was - 53 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 7.55:26.42:66.04 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
I don't think it's an incredible leap of faith to assume that my IP profile is, well, stuck, given it shows a paltry '135kbps'. I was under the impression that when this happens, a manual reset is the way forward to alleviate this problem.
Anyway, that's all semantics. The bottom line is that I'm paying very good money for a service I'm clearly not receiving, and I'm giving you chaps and chapesses one final chance to rectify it. Failure to do this will result in a request for a MAC code, and I'll be off to that attractive looking service in the SKY. The fact I've been lied to on several occasions, and my wife was upset by a cad of the lowest order is the veritable cherry on top of this metaphorical cake of sh.... you get the drift.
I appeal to someone sensible in BT land to help me with this. Surely such a person exists.
Thanks for listening.
Stewart

Hi MacZidane,
Yep best follow NanoTms's advice. Drop me an email to [email protected] and I'll get this sorted out. Just include your BT account and telephone number and a link back to this thread and i'll get the ball rolling.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problems with printing in Illustrator CS5 - Last Chance

So here's my problem:
I own a small scale graphic design studio and from time to time I print letterheads, business cards and other fun stuff from my printer.
Few weeks back the text starts to look "jagged/pixelated" around the edges and the same for vector artwork. (For example see www.tohei.dk, the logo there somewhat represents what comes out of my printer, though not quite as bad). It is mostly with diagonal lines like in the letter M or K.
I've spent countless hours (and paper and ink) trying to solve the problem. I've even called Adobe Technical Support in Denmark, but no help there.
The strange thing is that in Photoshop, Microsoft Word and other programs the print is as perfect as ever, so that eliminates the printer as the problem. It is ONLY in Illustrator the problem occurs. I've run tests on my old windows computer with CS4 and there is no problem there either.
The printer is a Canon IP4700 and is 4 months old. I run MAC OS X 10.6.3 and Design Premium CS5.
I think that about covers it. This is my last chance as I have no idea how to fix it!!
Really hope that someone can help!

Save as PDF and print from Acrobat.
The Canon printer is not a Postscript printer, therefor it prints the low resolution preview of any Illustrator file. You need a RIP (Raster Image Processor). Acrobat is a software RIP which will translate the postscript data to a raster format yielding better print results. The reason Photoshop, Word, etc print fine is they are sending raster data to the printer, not postscript data.

Last chance for entering password

Is there a way of resetting the last chance to allow 10 more tries? I migrated to a new phone and the old phone has some pictures I want to keep. But for some reason the password changed after I migrated the phone.
Thanks!

PatrickTT wrote:
OK, I've done all that I know how to do short of replacing the computer. Ran chkdsk, defrag, "sfc / scannow," Crap Cleaner, uninstalled the software and silverlight a total of four times. Turned off all my virus checking stuff, and disabled all non-microsoft context menu file associations. I get the same result when I try to start ImageBrowser EX that "IMAGE BROWSER HAS STOPPED WORKING. Windows is checking for a solution to the problem." No joy in mudville.
FWIW, the other bit of software, "Canon Utilities Camera Window" seems to function although it's dreadfully slow and not terribly useful. I was considering returning the whole enchilada, but the camera I like, the software is a total horror show. I'm really disappointed.
Where do I go next? I'm on the verge of doing a Vista to Windows 7 upgrade but I'm not going to waste my time with that if the end result from the Canon failware is the same. ...
You realize, I presume, that you're using one of the most disliked and trouble-prone operating systems Microsoft ever wrote. It would seem nonsensical for you to quit without at least trying Image Browser on the much more stable and reliable Windows 7. Or even on either version of Windows 8. That OS's wretched user interface masks an excellent ability to detect and incorporate new devices - a function at which Vista was famously lame.
Bob
Boston, Massachusetts USA

Lost a 2 hard drives, have 7 k photos on a touch that I need to load on IMAC with a new hard drive, how do I do it. Just never went from a Touch to iMac. I have the cable hooked up and then what, I don't want to mess up,my last chance to save 7k pics!

Lost my hard drive and also an Ipad, but have 7 k photos on a Touch that I need to load on fixed IMAC with a new hard drive, how do I do it. (There were more photos than the 7k, but they were saved on other drives, thank goodness). 7K pohotos on the Touch are no where else, must be saved! Just never went from a Touch to iMac. I have the cable hooked up and then what, I don't want to mess up,my last chance to save 7k pics! New Aperture and IPhoto on IMAC with no other photos loaded on the new hard drive yet.

I'd ask in the iTouch forum where there are more iTouch users there than here and they should know how to off load the photos. It might take a 3rd party app.
OT

Last chance: 11 days left to upgrade from Photoshop 7

From Senior Photoshop Program Manager
John Nack's blog
October 04, 2008
Last chance to move up from PS7
With the CS3 product cycle, Adobe instituted a "3 versions back" policy on upgrades. That is, you can upgrade to the current version of Adobe tools from any version up to three versions back. In the case of CS3 that meant Photoshop 7, CS, and CS2. With CS4 it's of course CS through CS3. The upshot is that if you want to upgrade from Photoshop 7, the window is closing, and
you've got until October 15 to do so.

From Senior Photoshop Program Manager
John Nack's blog
October 04, 2008
Last chance to move up from PS7
With the CS3 product cycle, Adobe instituted a "3 versions back" policy on upgrades. That is, you can upgrade to the current version of Adobe tools from any version up to three versions back. In the case of CS3 that meant Photoshop 7, CS, and CS2. With CS4 it's of course CS through CS3. The upshot is that if you want to upgrade from Photoshop 7, the window is closing, and
you've got until October 15 to do so.

ANNOUNCEMENT - Last Chance to Register for ASUG Virginia Chapter Meeting

Last Chance: You're Invited to the ASUG Virginia Chapter Meeting
Date: Friday, April 10, 2015
Time: 8:30 a.m - 2:45 p.m.
Location: Fairfax Water Authority
Frederick P. Griffith Jr. Water Treatment Plant
9600 Ox Road
Lorton, Virginia 22079
(Please be aware that this is a secure facility and you must register to attend) This is your last chance to register for the ASUG Virginia Chapter meeting, located in northern Virginia. We are pleased that ASUG Board Member Rudy Hendricks will provide Board updates. Additionally, the keynote will feature S/4HANA. S/4HANA is considered the next generation of ERP Business Suite. The meeting will also have customer stories from Fairfax Water and Loudoun Water.
In addition to the regular giveaways at the meeting, the book, The Ultimate SAP User Guide: The Essential SAP Training Handbook will be raffled, thanks to a generous donation from book editor Jon Reed. Additionally, Simha Magal will also raffle copies of Business Process Integration with SAP ERP (co-authored with Jeff Word). SAP Mentor Paul Hawking says, "In my opinion, the best book around on process integration, especially SAP."
Thank you to our sponsors. Please remember, because Fairfax Water is a secure facility, it is important that you register before the meeting. No walk-ins will be allowed. Register today - see agenda here

Hi - thank you for your interest
The chapter is wide open on topics, but popular topics in last year were Solution Manager, Plant Maintenance/EAM, HANA, user experience
I hope that helps
Tammy

F55 for sale London - Last Chance!

LAST CHANCE to grab an excellent quality 2nd hand F55 kit before it goes to a dealer...
I'm selling mine. Extremely well looked-after, and in perfect working order. Get in touch asap if you are interested. It's in Central London. UK buyers preferred. Asking £19K +vat ONO.
(Please note - Arri support set + Optitek adaptor pictured not included...)
Sony PMW-F55
DVF-EL100 OLED Viewfinder
4 x Sony Olivine Batteries
Sony BC-L90 Battery Charger
Sony SxS Pro+ Card128GB
R5 Raw Recorder (Hours: 370)
2 x Sony AXS Card 512GB
AXS Card Reader
Rigidised Aluminium Camera & Accessories Case (Case Design)
Rigidised Aluminium Battery and Charger Case
[email protected]

Hi jdogg5582,
I believe hockeycanuckjc was simply confused with a previous post you had made regarding a separate issue related to a movers' coupon. I'm sorry you've had such extreme difficulties to say the least in getting this taken care of, especially when you were assured at the time of purchase that you wouldn't have to return and re-purchase to be eligible for the promotion.
I'm reviewing the complete details of your case and will follow up with you tomorrow via private message. You should receive an email when this private message is sent; however, you can check private messages by logging into the forum and clicking on the envelope icon in the upper right-hand corner. I'm confident we can come to an agreeable solution.
Thank you for giving us another chance to make this right. I'll be in touch.
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Write Password (Last Chance)

My password instead to appear in ****, appears numbers or letters and although I mark the correct password indicates that is not the correct one.
This is the second time this problem ocurrs, I don't know why.
This is my last chance. I don't want to loose my information at the Blackberry.

What network rU with.I've had 6fones in 14mths. Any do not worry just do wot i do.

Searching for a genuine fix; last chance before I ...

The Rafiner BT Chronicles
ACT I
I moved into my house in August 2011. After doing research, I decided to go with BT for phone/broadband as it seemed like the best all around deal for my needs. There are 5 in my family, all on their iphones/ipads/iphones/pc's/macs. From the beginning, I've had multiple issues (crackling lines, internet connection dropping, and speeds that would make dial-up look like fibre-optic speed). I consider myself quite knowledgeable about technology, and often times finding myself fixing other friends/familiy/workmates computers/broadband problems.
Since being with BT, I would estimate I've contacted them 4-5 times prior to this latest problem in regard to slow connection speeds/crackling lines, and other than on one occasion problem was quickly resolved and my meager speed was back, usually 1-2mbps on an outstanding day, though typically 400-800 kbps avg I would guess. I've always thought that well… I live in an area a good 3000 meters from the exchange, and have learned to 'adapt' with the 400-800kbps.
However, over the past six months, the crackling on the phone has progressively worsened, as has dropped internet connections and dipping speeds (especially last month). Early this week, a phone call on my landline was impossible as it sounded like plain static with the caller mumbling through it. So, as much as I didn't want to call India or where-ever the customer service is located, I did.... and so my adventure begins.... settle yourself in your chair… buckle up... get a cuppa… and put your feet up.
Call one - probably 25 or 26 June. I spoke to someone whom I could barely understand and tried all the basics (which I explained I had already done), but entertained her anyway jumping through the hoops of making sure everything is plugged in and such. Lines were tested and the sort... golden. After a good 45 minutes of 'troubleshooting', I was told an engineer would need to come out, and I should be prepared to pay £100 as the problem was likely my house wiring. This was obviously upsetting and I argued I shouldn't have to pay a penny considering I've been paying for 'broadband' that acts like dial-up for just about a year now. Anyway, she had to read the stipulations... fine, I get it. I was told an engineer would be with me Friday morning 29 June… whatever, I just want the service I'm paying for.
So the week went by with essentially unuseable internet and a static boombox for a phone... thank God for my iPhone and 3G. The engineer arrived promptly Friday morning as I was advised and soon got to work. After a few tests in house at the main socket, he thought it was likely the 'lines' (what a shocker!) and would need to go out to track down where the disconnect was. He was gone for a good 45-60 minutes, and on return was smiling/laughing saying my line was so rotten it was a miracle it was even suspended from the posts. He did some work too in Boughton (village around corner) where 'the box' is. From my research online, my exchange is in Stoke Ferry, so I'm not sure what 'the box' is, but apparently it's important. He also replaced my main socket plate with an Openreach BT one (one slot located middle lower third of plate) which to my understanding has the noise filter built in. He seemed as excited as me to try the BT Speedtest. I did so with him watching and this was the result which is an acutal copy/paste from www.speedtester.bt.com ...
Download speed achieved during the test was - 0.69 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information: Your DSL Connection Rate :5.63 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
The engineer explained the problem was clearly with the line and that now my speeds should be approx 90% of the 5.63 Mbps so around a blazing 5 Mbps... I was so overcome with passionate joy I just about jumped in his arms and proposed on the spot... you can do that now right? Anyway, I withheld from those wicked desires and settled on a good old fashioned handshake, a smile, a simple 'thanks so much', and 'would you like a cup of tea or perhaps a full roast dinner if you have the time".
However, the caveat was that due to my lines being **bleep** for so long, the IP Profile had dumbed down my connection speed to .75 Mbps. He explained I would need to call BT customer service and have them reset my IP Profile though he was positive this was the reason of my terrible connection and unbroadband like speeds and my hip new static player (phone).   Easy, I thought as he drove out the driveway.
The minute he was gone, I was on the phone with BT to explain to reset the IP Profile. You would have thought I was explaining how quantum physics work. They didn't seem to understand what I meant, and to my dismay.... I just about lost it, but held it together..... and yes…. of course, again went through all the basics, checking my line, connections all fitted properly. bla bla bla. Check, check, check. Eventually, after being on hold for a good 5 minutes, the representative (if I can call them that... seemed more like a script-reader to me) came back and stated we'd have to reset the IP Profile..... TA-DAH!!!!!! HOLY BIRD T**D BATMAN!!! Ya' think - that's what I called specifically to request! In the words of Shaggy from Scooby-Doo; ZOINKS!   I was gobsmacked. I really do think a tear fell from my eye... a single tear of disbelief though it could have been laughter… no way to be sure really.
Other thoughts ran through my mind... which I can't post here so will substitute freely with the following...."Son of biscuit, for crying out loud, for heaven's-sake, cheese and friggin' rice... you get the idea. I was told the IP profile reset will take 3 days... and to expect gradual improvement during that time hopefully into tonight and tomorrow. After coming out of this wormhole conversation and back to reality, I somehow mustered up the courage to ask about compensation for not just the past few months, but even going back to the beginning of entering my contract seeing as it has constantly been slow to useless and the static sounding device... I mean phone, which we don't use much anyway. She politely explained we could do something about that though to first resolve the problem. For once, I couldn't agree more.
-------------INTERMISSION--------- go grab a coffee, tea, or another beverage of your choice -----------------------------------
Act II
So, after the call I just had to distance myself from all things technology for a few hours drained from the repetitive explaining/'troubleshooint'/and troubleshooting (good ideas that is). Later that night, couldn't help but check the speedtester again... but no change. However, since the engineer came out the internet has not once dropped… and still hasn't so that line thing has some merit (yippee). This morning, checked again the ol' speedtester with all appendages crossed, anxiously waiting/watching the green status bar move across the screen with bated breath in the hope of seeing progress... and.... drumroll please.... (here comes the copy and paste again).....
Download speedachieved during the test was - 0.12 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information: Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
*************** BA-DUMP TSSSSSSHHHHHH****************   My IP Profile is down 80% from yesterdays?!?!?!
(end of drum-roll, appendages coming uncrossed, heart sinking, nausea ensues, England loses again in penalties)
The array of aformentioned substitute words/phrases again raced to mind as I reached for my landline. The crackle previously heard on the phone, by the way, was 90% gone, though certainly not normal/clean, but at this point, I could give a flying Crayola ! I just want useable true broadband at the approx 5 Mbps the ENGINEER thinks I should easily have.... or at least see progress towards it like he and customer service said I'd see over the next few days. Anywhooooo, checked everything again... all good... all lines/plugs still secure (sarcasm). Speedtested an hour or two later... still the same, so as I hadn't seen progress.... well, it had actually worsened considerably ... I called the dreaded customer service number of doom that links you to another universe of brilliantly trained Shakesperean script-readers with barely comprehensible accents. Of course, during the beginnings of this inevitable call, my three children are all on their best behavior as the wife is having a nap (more sarcasm).
It's a Saturday, so there was a good 10 minute wait to talk to a rep but got one nonetheless eventually. I can be a patient man. I proceeded to again explain the saga to this point. Not to my surprise, the response was 'let's first check you connections, where is your main socket, how many phones do you have connected, what's your mobile number, yada, yada, friggin' yada' for the umpteeeeeenth time. I realize it's not the individual's fault, and by all means, he HAS to stick to the script or who knows, maybe he'd be shot/tazed/lasered or something. Different universe, different rules... you just don't know these days do you. Besides, by this point it's getting humorous even for me. So another 30 min passes, he tells me my line is fine though again doesn't seem to understand what I'm on about in regard to the profile reset ... I don't think they put that bit in the script... you guys really should add that in for good measure because it seems to carry great importance. Anyway, he did have a new idea so I was game... to remove my brand new (one day old remembern) Openreach faceplace installed by the engineer the morning before, and to plug the line directly into that. Did so... easy enough. He then ran some further rigorous and I'm sure different than previous tests through the mainframe and called me back to say 'Sir, I have vvvvvery good news, your line is fine'; your problem is a faulty socketplate! (YES, THE BRAND NEW ONE INSTALLED THE DAY PRIOR… sorry for the caps, but there's no other way to express my emotion). I can see you have 5.6 some Mbps connection."
Okay... so now the the coolness/patience/humour was fading... rightfully so I would argue. I kept him on the phone, did the old speedchecker.... again.... and got the EXACT same:
Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps.
Thus, obviously, the bleeeeeeeding flippin' plate hasn't got a sausage to do with it. I explained over and over like Rain-Man that though my line is capable of 5.7 Mbps, due to the profile I'm now down to -0.14….. -0.14!   Oh, the misery! I reluctantly tried to inquire about the ip profile reset thing and why it was worsening instead of improving, but just got lots of 'ummmms, urrrrrrs, and sirs'. Got nowhere, well actually, now that I think about it… went backwards…. Awesome! I said there's no way it's the plate explaining why with human logic the speed test before and after takingit off it didn't change a thing, but fine, get another engineer or someone.... someTHING that can remedy this. The response.... "Sir, yes I can do that for you, but you must understand there will very likely be a £100 charge for the service call as the problem is your wiring/plate."
At that point, the marbles were nowhere to be seen, the beans were everywhere, the bull was entering the china shop, chickens would be counted (even the unhatched ones), the words were to be given to the wise, and yes... cows were to be had. Just before I began to look to the sky in a raging Wolverine cry of anger and/or turn green and bulge to point of wearing nothing but purple shredded trousers, I still somehow kept it together and 'asked' to speak to someone else, a service manager of sorts. Silly me, that never happened as they live in our universe (duh!), but after again running though the logic of it all, another 5 minute hold while he went again through the script searching frantically for 'IP Profile reset' and 'Service Manager/supervisor requests' , I was told my line would be monitored for 24 hours and I'd be contacted tomorrow by... 'The Level II Team'.
Oooooooohhhhhhhh….ahhhhhhhhhhhhh, I do so pray they live in my world. Quite excited about this Level II Team and I oh so hope they will have a direct phone number.
Right. I think that is about it. In a nutshell, yep, that sums up the adventure so far. Please, please, please... I beg, I implore, I pray and I plead for this to be resolved. I'm just about ready to take a chainsaw to the telephone pole (joking, joking, I kid, I kid) and just rely on my 3G which essentially is what I've been doing already for zonks. And we both know that one zonk = a long time.
Well, if nothing else, I've found this quite therapeutic. I off course am emailing you this for action/resolution/compensation. Considering I've created a reasonably good mini-drama script here myself, I'll be sharing too with some friends. Given the insane runaround and regression of progress thus far, I can assure you of the following:
- If I have to pay a penny more....
- Have to make more phone calls to 'the alternate universe of script-readers'....
- don't receive some form of reasonable compensation for now just about a year of terrible service...
- and ultimately, if this doesn't get resolved in a timely manner without my continued pushing/reexplaining...
I will make it my mission to spread this to every forum, business complaint sites, facebook (oh, that will be a good one), perhaps a few papers as well as I do have some media contacts who given a read, might be interested in publishing. I do believe readers like a chuckle as well as do I. And of course, I will abandon all things BT will no doubt encourage encourage others to. There's even the possibility of a turning the script into a full feature film for Youtube, I'd enjoy doing it.
All I want is the service I'm paying for. What BT is selling. To be treated like a customer. I understand technical difficulties will happen and the lines in my area are obviously bad... but this keeps coming back to the customer to take care of instead of the company. It's an endless circle and I've gotten absolutely nowhere with the exception of this marvelous novel. I don't even know if I'll be able to post this anyway given my connection! Thankfully, I can copy/paste and use my trusty 3G if that's the case. You guys really need to speak to Apple - where is the infrastructure? The customer service?
Please do pass this upwards, downwards, to your left and right.... to whomever... wherever... to a resource who can remedy the problem.
…Its been real.
Humbly yours with regards and prayer,
Your customer,
James Rafiner                    ENQUIRY REFERENCE NUMBER - 120630-******

Thanks for the replies... I don't go on forums much but BT has not been any help so I'm trying it. Anyway, just got off the phone with the level II team who has confirmed that no one has ever reset by IP profile.... wonderful. So, essentially I was lied to on muliple occasions. Supposively being reset now and will get a call back in 3 days as it stabilizes.
However, in the meantime... here's the data from my router and the latest Speed-test copy/pasted - let me know if you need anything else, but I do think this IP profile reset will work eventually:
BT SPEED TEST - Download speedachieved during the test was - 0.12 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
ROUTER INFO ....
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 10:40:17
Downstream:
5,472 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.8 dB / 20.0 dB
Line attenuation (Down/Up):
47.0 dB / 27.5 dB
Output power (Down/Up):
20.2 dBm / 12.1 dBm
FEC Events (Down/Up):
37853 / 17
CRC Events (Down/Up):
141 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
904 / 3
Error Seconds (Local/Remote):
0 / 0
Thanks again!

Last chance! Apple are you listening?

I posted this last night on another thread. It really suprises me to see how many people seem to be having similar issues with installing the Nano or iTunes on an XP machine. The responses always sound like a broken record - reinstall etc. What I haven't seen is a solution for this when the
standard Reset, Retry, Restart, Reinstall, Restore fails! At this point I'm afraid to try anything else on my own for fear of losing the 4.3 GB of music that I have on the machine!(I already had to salvage my libray once going back to iTunes 4.9 from 5.0). I hope someone from Apple reads this and can give me some other advice, if not the Nano is going back to store......today.
I've been at this for about 16 hours over two days now. I cannot get my Nano to be recognized by my iTunes(4.9 or 5.0). I've done everything that has been posted, Reset, Retry, Restart, Reinstall, Restore (all of these multiple times), clean uninstallation of iPod, Itunes and Quicktime, then a completely new install of all software starting with a stand alone Quicktime, then using the supplied disk from the Nano for the iPod updater and iTunes 4.9. I've purchased a new USB 2.0 PCI card, disabled system services, and everything else that has been posted in the Apple support articles and Discussion postings. If I go to new a new install of the iPod updater, and connect the iPod as instructed, it will eventually recognize the iPod, format the iPod, then reboot the iPod, then it tries to reboot it again and then says it needs to be formated again and again and again and locks up. If I go to install the iPod updater and check the box that I "do not want to connect the iPod" I can install the program, and try to do an iPod reset. This is done with difficulty, but even this eventually locks up after the iPod reboots. In the "My Computer" window, the iPod is only shown as "Removeable disk (M;)(yeah, I tried renaming the drive too...)shouldn't it be called "iPod"? I can never get to the point where I am asked to Name the iPod. Other info: when I've done these installs, I've disabled my antivirus (AVG), firewall(ZoneAlarm),and anti-spyware(Spybot), as well as remove my USB printer (Epson Picturemate), I've tried the new USB 2.0 ports as well as the old USB 1.1 built into the machine. Another tidbit of info, I took the iPod and software to work with me today and installed it on my work machine (a Pentium III with only USB 1.1 support) and it loaded and worked flawlessly. Can anyone help me? I'm ready to go back and return this to the store and get my $250 back, it shouldn't be this hard.....Plus I've noticed in these posts that people say you need iTunes 5.0 to run the Nano. If you need iTunes 5.0 to run Nano, then why does Apple package iTunes version 4.9 with the Nano, that just makes no sense, plus if you look at the iTunes posts you wouldn't want version 5.0 with all of the problems people are experiencing. My frustration is now becoming overwheming...I just want what I paid good money for to work as advertised and marketed, this whole process has been a complete waste of my time. Unless someone at Apple can come up with a reasonable solution, I'm going to return the unit, and Apple will lose a customer permanently.

I have a hunch I know what your problem is. Is your computer at work equipped with USB 2.0? You can check this by going into the properties of USB ports the computer has in the Device Manager; if they're USB 2.0 Enhanced should be part of the device's title. Please note that not all USB ports may be USB 2.0 (usually a motherboard chipest limitation). Since your profile says you have a USB 2.0 PCI card installed my next guess would be that your USB 2.0 PCI card has a IRQ conflict with either your motherboard's onboard USB controller or its onboard sound card. Please note that sometimes one computer's onboard USB 2.0 will work fine while and a addon card will cause problems (this is very typical of some hardware which hasn't been widely enough tested in various brands of PCs as well as home built PCs unfortunately). If by chance you have a PCI sound card installed the onboard sound must be disabled manually through the computer's/motherboard's BIOS CMOS Setup program. I mention this only as sometimes onboard sound left enabled can cause problems (again this is very typical when not all hardware in a PC has been widely enough tested by the various manufacturers). Usually the computer announces a key or key combo to press to enter the BIOS CMOS Setup at boot time. If you've already disabled the onboard sound make sure there are no leftover drivers still installed for it. That alone could be enough for Windows XP Pro (though it could happen to any version of Windows probably)to crash or kernel panick or act glitchy like you describe is happening. The easiest way to check for a IRQ conflict is to use the Device Manager; anyt conflicting devices will have a yellow triangle with an exclamation point in the middle or a red circle with a white exclamation point in the middle. Please understand that if the issue causing all of this is an IRQ conflict resolving it may not be easy; IRQ conflicts occur at a very low hardware level and as such can be hard to diagnose and deal with properly. You might want to try installing iTunes 5.0 but only as a last resort. I agree that the iPod Nano should work with a PC out of the box but that isn't always the case and this is more true of the PC than the Mac. As proof of what I'm saying if you install a USB 1.1 device on a computer with integrated USB 1.0 I can almost guarantee that a hardware conflict of some sort will occur unless a USB 1.1 hub is used as a arbritator to slow down the commmunication to USB 1.0 speed that the older motherboard actually understands as this happened with my first computer/PC I ever built (also my first PC I owned).

Last chance recuperation ...

Hello this the the (bad) translation of my texte in french ...( in end if you want )
Hello everybody, i think it's the last change to save my BB curve 8520 , in some words,
I bought it with broken screen , i change it ( with the good model 007 ) i receive it, place it
first probleme : cyclic boot ( blackberry icon and charging date end before end > boot )
I use the methode for nuked blackberry. charging " Loader " and instal and try to instal a new OS,
It never really dot it ( recognised but lost before charging the OS ) i hav a blanc screen with a eternal clock.
After few trying the battery down totaly ... the screen is black and the red led is clipping ... no contact possible...
I bought a station to charge my two batteries but no changing... no contact anymore with usb.
I know it would be preferable to made a wipe with BBSAK or JL_Cmder but i'm think it's too late.
I precise that all the tentative of recuperation was made on a another pc ( work in seven )
I'm still in xp and blackberry destktop have some errors during instalation.
Like you see it's maybe too late for me ...i'll you like to use my curve as an other as a " paperweight "
A lot of thank for yours replys. ( and sorry for this english )
Bonjour à tous,
J'avoue qu'il s'agit là de la dernière chance de sauver mon BB curve 8520 ... en quelques mots...
Je l'ai acheté avec l'écran fissuré. après avoir bien regardé le modèle (007) je le commande, le monte
Premier problème ... un boot cyclique ( la jauge de chargement s’arrêtant juste avant la fin )
J'ai ensuite tenté de charger à partir du " Loader " qui reconnaissait mon 8520 mais sans changements ...Si ce n'est un écran blanc avec une horloge tournant indéfiniment, après avoir tenté de répéter l'opération plusieurs fois.
Voilà que l'écran reste noir et la led rouge clignote deux fois ( sans être reconnu , ou n'affichant rien sur l'écran )
J'aurais du tenter un wip avec BBSAK ou JL_Cmder mais il est probablement trop tard ... puisqu'il n'est plus reconnu ...
Je tiens juste à dire que je n'arrive plus à installer bb desktop messenger sur ce pc ( c'est encore un xp , celui du test possédait un Seven )
Bref...Comme vous pouvez le voir c'est assez désespérant ... ne voulant pas me service de mon Curve comme un presse papier...je viens à vous en espérant trouver une solution...
Un grand merci d'avance.

... Up
thanks

Last chance to get some serious management attention by asking us questions

Hi Guys!
I see that nobody has replied to Micheline's post so I decided to chime in.
Here's the deal -- as you might suspect Sun is no different from any
other big company in a sense that convincing management to do
something might take longer than expected (if you know what I mean).
However, given the tremendous focus on the community, one voice
that has a much better chance of convincing them is yours. That's
why if you really want us to do something particular with Sun Studio
compilers and tools (be it on Linux or on Solaris) please put it
in a form of a question and post it as a reply to Micheline. Which
then, in turn, would give me and other engineers some power
to go back to our bosses and tell them -- see our customers
are asking for it ;-)
Anyway, if something bugs you about Sun Studio now would be the
best time to let us know.
Thanks,
Roman.

Hi Guys!
I see that nobody has replied to Micheline's post so I decided to chime in.
Here's the deal -- as you might suspect Sun is no different from any
other big company in a sense that convincing management to do
something might take longer than expected (if you know what I mean).
However, given the tremendous focus on the community, one voice
that has a much better chance of convincing them is yours. That's
why if you really want us to do something particular with Sun Studio
compilers and tools (be it on Linux or on Solaris) please put it
in a form of a question and post it as a reply to Micheline. Which
then, in turn, would give me and other engineers some power
to go back to our bosses and tell them -- see our customers
are asking for it ;-)
Anyway, if something bugs you about Sun Studio now would be the
best time to let us know.
Thanks,
Roman.

This is BT's last chance, or I am leaving

Over the last week my broadband has gone down from 5 megs to 0.5 megs. The internet isn't even useable any more. I am extremely unhappy and considering I am paying over £30 pounds and you would think that I might get a decent internet connection.
I rang up their support today and I was told that my IP profile would increase and they would call me back in 4 hours and it would be better.
They call be back and it's no better. I don't know what they did but they obviously didn't do much. The person on the phone says it will take more time to fix and he will call another time. I get a call randomly at about 7PM asking if the speed is better and they tell me that the IP profile needs increasing and it will take 68 hours to do. I told them right from the beggining that my IP profile but they obviously don't listen and waste a day trying to diagnose something which I have already told them.
There is no way that I am waiting 68 hours for somebody to put my IP profile up. I don't even get told, "sorry about this." They just presume I will be okay with an internet speed of 0.5 mbps which makes the internet unuseable.
I am extremely hacked off and I have emailed BT's CEO but I doubt he will reply. I would really like this sorted or BT can say goodbye to my £30 a month for phone and broadband.
I would have run a BT speedtest but it's telling me that's it's not available on my number for some stupid reason. So I'll just leave you my line stats. I am using a Netgear DGN2000. I know the stats say I have only been connected for 10 minutes but I have been trying to do endless things to make the IP profile improve. Some things I have been told to do by BT and some I have done my self.
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
1383
1683
0
384
1829
00:12:26
LAN
10M/100M
2587
2918
0
2116
931
00:13:14
WLAN
11M/54M/130M
0
0
0
0
0
00:00:00
ADSL Link
Downstream
Upstream
Connection Speed
3680 kbps
448 kbps
Line Attenuation
48.0 db
20.0 db
Noise Margin
15.6 db
23.0 db
Thanks for any help in advance.
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.

edit. See message 12.
I guess the above is aimed at me.
You can take it how you like, I'm only replying to comments by the OP on this thread only.
BTW, I would recommend any ideas that could/would increase an IP profile.
As I wrote "Although I've not been following any threads on this" means just that, I don't know what has been recommended on any other threads.
Nor do I know what the OP has been trying, which may have had a negative impact, possibly increasing the healing time.
My first reply on this thread was only advising the OP that the CEO reads any email's sent to him personally, when sent at the weekend.
I can see on this thread that the OP has made contact with the HD and has been told that the IP profile would increase.
Then the OP has been told that more time was needed.
Maybe BT have been trying at their end, whilst the OP has been trying at his end.
I'd of thought that by resetting it multiple times isn't going to help but that would depend on how many resets have been carried out and when the reset was carried out.
The reason I suggested "best to leave it (the hub/router) well alone and connected 24/7" is based on the OP's contact with the HD.
Also "If there was a fault, which may have been fixed, it should sort itself out..." means that BT may well have reset the IP Profile and that the IP profile should then sort itself out, if the connection isn't being constantly reset.
Anyway, based on my own experience
My IP profile took a dive
Called India as it was quicker
Asked why has my IP profile dropped
Was told it'll be increased within 24 hours
Didn't touch anything at my end
With in 12 hours, all back to normal
Got a call back
Pleased as pig in poop was I
Although I don't need to explain myself to anyone, I hope this answers your Q.
-+-No longer a forum member-+-

Saving Email So I Can Reliably View It - this is my iPhone's Last Chance

Has anyone found any way - application or otherwise - to be able to save emails or attachments on your actual iPhone? Seems kind of useless to have all that memory on the phone and not be able to save documents or emails on the phone itself.
I had trouble viewing several of my emails on Thursday night (I got the "this message has not been downloaded from the server" despite the fact that I had viewed it just moments before) and called Apple Support. This particular individual, though very nice, stated he had not yet heard of this problem, which I found hard to believe given how much discussion there has been about it on these forums. Several hours later (I'm not kidding - it was hours), the problem was not resolved. Best we could figure, the most likely culprits were:
1) Emails with attachments, so I opened a Gmail account, thinking I could use that for emails with attachments. Alas, I could not view pictures or attachments through Gmail.
2) Emails that had been downloaded and then deleted from my server. So now I have to leave any emails I want to view on my server into perpetuity?? And hey, guess what? This doesn't solve the problem either - I had an email that is still on my server, big as day, but when trying to view it on my iPhone, I get the "not downloaded from server" message.
To make matters worse, Saturday I tried to send an email and had absolutely no luck. When it didn't send, it just disappeared! Hey, Apple - no outbox?? I can't make new files under my email, I can't sort it, I can't save it to a separate file on memory...what's the point? It's the worst email program I've had on any phone I've owned.
Phooey. My Palm Centro refurb, which I bought for $50, downloads my email and keeps it *on the phone*. I can view the Internet, maybe not the same quality as the iPhone, but I don't care if it's pretty, I just want the information. I can open AND SAVE Word, Excel, and many other documents with a free application that I downloaded from Palm. I can play music on it - maybe not as much as on my iPhone, but enough to get me by until I get to my iPod (which I do like). I can make ringtones out of any song I want, not just the ones that iTunes says I can.
And my Centro weighs about 1/3rd as much.
With all of these arguments, unless I can find an application or some other solution that allows me to save my emails and my attachments to the phone's memory, and that doesn't cost $50, this phone is going back. It appears to be a matter of form over function.

No, they don't disappear. I am new to iPhone (2 weeks) and I'm here trying to figure out the whole Mail issue, so I might not be able to help much, but it seems to me that the iPhone will keep the most recent 25- 200 messages, which you decide in Settings>Mail, Contacts, Calendar. Other settings seem partly dependent on your mail program. I use Gmail, and was getting the message that mail hadn't been downloaded from my server, which wasn't helpful. But I read on here that setting up an IMAP Gmail account manually will solve that problem, and it did. Right now, I am trying to figure out how to get mail to download into BOTH my iPhone (where I want it only temporarily) and my Apple Mail account - it seems so far it is randomly both or one or the other!
And - using Gmail, you can keep desired messages/attachments on the iPhone by putting them into the Starred box - then they are not subject to the most recent 25-200 rule.

Last chance saloon really. Absolutely fed up.

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