Latest itunes update 11.0.2 causes blue screen

I have updated the itunes Software to the latest version (11.0.2) twice now.  Shortly after the update I get the blue screen.  The only way to remedy the situation is to restore the OS back to the point prior to the itunes update.  Everything works fine with version 11.0.1.12.  Any insights?

Try just downloading and installing from the Support site - http://support.apple.com/kb/DL1614 - instead of the Mac App Store.
Clinton

Similar Messages

  • After installing the latest itunes update most of my music cannot be located. A box pops up and says the song cannot be found. What can I do?

    I installed the latest itunes update and now I can't play most of my songs. A box pops up that says it cannot be located and asks me if I want to locate it and when I click on Yes it gives me all my files on the computer (dropdown box) and I don't know how to find them. Some of my songs will still play.

    turingtest2 wrote:
    The "missing file" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.
    In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
    tt2
    Having the same issue.. All of playlists were deleted as well as the majority of my music can't be located. It seems the only music that can be located is the music I have purchased directly through itunes/iphone.
    The location where itunes thinks my music file is:
    "file://localhost/C:/Users/MY NAME/Music/iTunes/iTunes Media/"
    The actual location where my music file is:
    "C:/Users/MY NAME/My Music/iTunes/iTunes Music/"
    This is weird because I have not moved my music and it was working fine before I upgraded to the new iTunes...
    My steps:
    1) update itunes to latest version
    2) plug in old phone take backup in itunes
    3) plug in new phone and restore from that backup
    I didn't notice the issue until I looked on my phone and all of music was missing from my phone along with playlists (minus the music I purchased directly from iphone/itunes.
    Then I looked in itunes in my music library and saw itunes can't locate my music files.  I also tried replacing the previous itunes library file as noted in the support link above but didn't do anything..
    Any help would be greatly appreciated!
    Thanks,

  • I downloaded the latest itunes update and it will not play my music and the sound on my computer has been disabled.

    I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?

    Good Morning jsacc38,
    The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
    If you can't install or update iTunes for Windows - Apple Support
    http://support.apple.com/en-gb/HT201668
    Learn what to do if you can’t install or update iTunes on your Windows PC.
    If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
    If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    Make sure that you're logged in to your computer as an administrator.
    If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Install the latest Microsoft Windows updates.
    To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
    Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3). 
    If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
    If you have Windows XP: Choose Open.
    If you've previously installed iTunes, the installer will prompt you to repair the software.
    After the repair is complete, restart your computer and try launching iTunes.
    If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
    Remove and reinstall iTunes and other software components for Windows XP.
    Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
    Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
    Disable conflicting software.
    Some background processes can cause issues that prevent applications like iTunes from installing.
    If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
    Restart your computer.
    After the restart, and adjusting the software running on your PC, install iTunes again.
    Get more help
    If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
    If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
    Last Modified: Feb 2, 2015
    Have a good weekend!
    - Judy

  • I just downloaded the latest itunes update and I cannot open Itunes. Any suggestions?

    I just downloaded the latest itunes update and I cannot open Itunes on my Imac. Any suggestions? I have OS 10.6.8

    Hello, I am quite new on these forums, and mainy joined because have problems with latest update of iTunes, which seems to have caused problems of one kind or another for various people. I think basically people are now waiting for a 'patch' from Apple to fix things.

  • Itunes 8 - Connecting Ipod cause Blue Screen on Vista

    I just installed itunes 8 over my itunes 7 on Vista.
    Now whenever I plug in my ipod nano, I get a blue screen death. 3 times so far. even if it is plugged in on boot, I get a blue screen.
    Before itunes 8 I never seen a blue screen with vista since it came out.

    I think it's safe to say then that either Apple's USB driver shipped with iTunes 8 is broken on Vista, or it's causing a problem with some other common Vista driver.
    Are you guys both using the 64-bit edition of Windows Vista?
    Also remember to check with your manufacturers to see if there are updated drivers for other devices on your computers. This may help rectify the problem. For Dell (since one of you has an XPS), go to http://support.dell.com and enter the service tag of your laptop and update any hardware driver that's available for you.

  • TS1372 After the latest iTunes update iTunes no longer sees either of my ipods.  Diagnostics says no ipod connected.  However my laptop, which is running Window 8.1 does see the ipod.

    After the latest iTunes update neither of my iPods are recognized by iTunes, so I am unable to sync.  When I run diagnostics it says no device connected.  My laptop sees my iPod so I know it is connected.  I have tried all of the recommended iTunes fixes and none work.  I tried deleting and reinstalling both an older version and the newest version.  The older version would not reconize my music libray.  Any thouhts?

    I tried deleting and reinstalling both an older version and the newest version.
    Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

    Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community,  I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4.2 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0043AC7C0368E428
    Current user is not an administrator.
    The current local date and time is 2012-07-24 23:43:08.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
    For example, here's what I get:
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    Acer Aspire X3400
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 003CAD7C0A1258F8
    Current user is not an administrator.
    The current local date and time is 2012-07-26 10:42:53.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16008)
    Video Display Information
    ATI Technologies Inc., AMD Radeon HD 6570
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: d6a87ba725121aa1240b1ce936c23470
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    E: ATAPI DVD A  DH16ABSH, Rev YA12
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 255:57 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    The drive CDR speeds are:   4.
    The drive CDRW speeds are:   4.

  • I have been having a lot of trouble with the latest itunes update and my ipod classic 80Gb i.e. being unable to sync songs, but now i have no files at all on my ipod, it is completely blank when i view it from my computer. I need help, please, anybody.

    As it says above, i have been having a lot f trouble with my ipod classic and the latest itunes update, i was unable to sync songs or anything to it and have tried every conceivable 'fix' i could find. i have run an itunes diagnostic and the results are posted below. a major problem is that when i try and view my ipod through my computer it displays nothing at all on the ipod, no files or anything, this may be the problem but i have no idea how it has happened or how i could resolve it.
    This ipod holds huge sentimental value and i am loathe to buy a new one! If anybody can help it is greatly appreciated, than kyou in advanced.
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    ASUSTeK Computer Inc. K50IJ
    iTunes 11.1.5.5
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 3.0.1
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.1.3
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0038B8600B98D1E0
    Current user is not an administrator.
    The current local date and time is 2014-03-21 16:52:39.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 2fd81a1f13cf3ff25a8b4f0e8e725116
    **** Device Connectivity Tests ****
    iPodService 11.1.5.5 (x64) is currently running.
    iTunesHelper 11.1.5.5 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH9 Family USB Universal Host Controller - 2934.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2935.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2936.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2937.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2938.  Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2939.  Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A.  Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.

    Here is what worked for me:
      My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

  • I installed the latest itunes update, 11.4.0.18. Now itunes crashes every time I try to open it.

    I installed the latest itunes update, 11.4.0.18. Now itunes crashes every time I try to open it.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    You could also try working through
    TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    tt2

  • Hi, i'm having trouble with syncing my iPod. (after the latest iTunes-update)

    It's a classic, but I have no idea what generation... but it was bought in early 08, and have 80gb. Anyway, it has been working fine all the time, but by the latest iTunes-update, it has stopped working. (mac) Every time I try to connect it with my computer, iTunes says that "this iPod appears to be destroyed, try to restore" (I'm having iTunes in Norwegian, so not sure if this is the direct translation, but hopefully you'll get the picture) - and I try to do this, again and again, but nothing seems to work. I have tried to turn off the computer, put iPod in disc-mode, let the battery run out, give it a two-week break, and now I'm out of guesses on what to do. But no matter what I do it allways appear to have zero songs on it after I am done syncing, and I allways get the "try to restore"-message when i connect it again.
    It's possible that it's just old age or something, but I really want to try everything first, as it seems to be all right otherways. It also works when I connect it with my friend's  PC, but since she has ****** taste of music () it's not an option. I have a MacBook, also from 2008.
    And just to clearify. I have an iPad2, and an old iPod nano (2006) and both works with my computer/iTunes.

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • After latest iTunes update I get error message when syncing:

    "iTunes could not sync information to the iPhone "name" because a connection could not be established to the iPhone". Same for my iPad, same for both even after upgrading to IOS6.0. Any ideas?
    I tried to carry out a restore on the iPhone but iTunes cannot back it up.
    Is the latest iTunes broken? or is it just me?
    I am on Windows 7 64 bit, Never had this problem till the latest iTunes update.

    So I am unclear, did you purchase these songs or import them from a cd?
    If you imported them and still have the CD try importing them again and see if they work the delete the others.
    Or if you purchased from itunes re-dowwnload and see if they work. Maybe they are corrupted files and this should resove it.

  • I am trying to download the latest iTunes update.  Keep getting error message stating "The folder path 'My Documents' contains an invalid character".  I can't uninstall iTunes for the same reason.  HELP!

    I am trying to download the latest iTunes update; keep getting error message that says "The folder path 'My Documents' contains an invalid character".  This also happens when I try to uninstall iTunes.  HELP!

    OK, never mind!  I saw another question on the right side that addressed the problem, and it worked perfectly!  Went to Major Geeks' page, downloaded the Windows Installer Cleanup Utility, and was able to reinstall the updated version of iTunes!  This community is super!

  • Can't get the latest itunes update to download on my windows7 laptop. It gives runtime error window then error 7, windows error 114, any ideas

    First thing to say is I'm new at trying to slove my own computer issues, so I may be a little slow. The latest iTunes update will not install on my Windows 7 labtop,   I keep getting a runtime error window with Error 7 and Windows eror 1114. I have run a fix and reload the file with no resuts and can't seem to get it do download manually either, any ideas for this computer challanged person?

    See... Unable to install or open > http://support.apple.com/kb/TS5376
    Also See this User Tip by turingtest2
    https://discussions.apple.com/docs/DOC-6562

  • TS1368 I downloaded the latest ITunes update, 10.6 I think. I can still sync my Ipod, but I can no longer access the Itunes Store.  No error message, it just keeps "accessing" but nothing shows up.  I've restarted my computer twice.

    I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store.  There's no error message, it just keeps "accessing" but never completes.  How can I fix this?

    Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
    Thanks,
    Evan

  • HT1926 Installation of latest  itunes update stopped, gave error message re couldn't find MSVCR80.dll. Suggested reinstall. Tried but that generated same message. Now get that message when I try to open itunes. I have Windows XP. Help!

    Installation of latest itunes update stopped, gave error message "couldn't find MSVCR80.dll"  Suggested reinstall. Tried but got same message. Now get same error message when I try to open itunes. Help!

    Hey jeight26,
    When you uninstalled and reinstalled iTunes, did you use this article?
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
    Let us know if following that article and uninstalling those components in that order helped the situation.
    Welcome to Apple Support Communities!
    Sincerely,
    Delgadoh

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