Latest update failed to install and cannot now open iTunes at all.
I tried to install the latest update of iTunes on my laptop but it failed. I got both a 'runtime error' message and also an error message saying 'Apple Mobile Device' failed to start.
I have tried uninstalling and resinstalling an earlier version but nothing is working so I am unable to back up my files and transer things between my iphone and my kids' ipod Touches.
I would really appreciate any ideas of what I can do as I need to get iTunes back on my laptop.
Thank you
Hey gina 2909,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Sincerely,
Delgadoh
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