Latest version of UCCX Agent desktop in VDI or XenDesktop environment
Is anyone out there using Agent Desktop for UCCX in a XenDesktop VDI environment. The release notes for the latest clients don't appear to list XenDesktop specifically but mentions VDI support and XenApp support.
I've a confirmation from Calabrio that it has not been qualified and is not committed to a specfic release at this time.
Please rate helpful posts.
GP.
Similar Messages
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UCCX Agent Desktop v.7 taking over Windows active session when phone rings
I'm trying to figure out how (if possible) for the Cisco UCCX Agent Desktop application from taking over a users Windows session every time the phone rings. This is very annoying and takes the end user out of what ever application they are currently in whenever their phone rings. Does anyone know how to change this?
Hi Eric,
Maybe this is better
Miscellaneous tab options.
Option Description
Window Behavior Specify how you want the Agent Desktop window to
behave:
• Normal. The window appears when calls are
present and minimizes when idle.
• Keep Open. The window is always visible, but may
be hidden by other open applications.
• Always on Top. The window is always visible and on
top of other open applications.
• Stealth. The window appears as an icon in the
system tray.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_0/user/guide/cda700ug.pdf
Cheers!
Rob -
What is the latest version of BI Publisher Desktop ?
Hi to all!
What is the latest version of BI Publisher Desktop ?
thanks
RBased on the following link: http://www.oracle.com/technetwork/middleware/bi-publisher/downloads/index.html
the latest version for 11g is v11.1.1.3 and for 10g it is 10.1.3.4.1 -
HI
what is the latest version of CCMS Agent? Plz Give reply...Good afternoon, Praveen - I downloaded the latest set of agents on 6/26/2007 for a NW2004s Unicode system. The package was called CCMAGENT_15-20000978.SAR. If I run the command "sapccm4x -V" or "sapccmsr -V", here is the text:
sapccm4x -V
CCMS version 20040229, 64 bit, multithreaded, Unicode
compiled at Jun 24 2007
systemid 324 (IBM RS/6000 with AIX)
relno 7000
patch text patch collection 2007/4, OSS note 1013331
patchno 116
intno 20050900
running on xs-bhm-spp-2 AIX 3 5 00C49B0D4C00
I think the answer you are looking for is that, at least for NW2004s Unicode, it is patch collection 2007/4, which is referenced in OSS Note 1013331.
I hope that helps!
Regards,
Blair Towe -
When I start itunes up and click on a movie I get an error message: saying something about Quicktime error! How can this be if I have the latest version.
I'm running Windows 7 on a desktop and before the upgrade of itunes every movie played. Today I bought a new movie and it said I needed the upgraded version of itunes for it to play. What a mess. Any help appreciated.had similiar problem with update in september. did the uninstall and reinstall procedure twice and still no luck. finally I just dragged the movie ontop of quicktime and dropped. clicked the play button and movie played fine. hope this helps.
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Reminder for UCCX agent desktop
Hi There
We are using uccx 7 and got some requirement to have a reminder pop up when the agent is not ready to remind them that they need to change their status to Ready.
Our agents are not just sitting in the chair and waiting for the incoming call, they have to move to other area to do some other stuff sometimes, but during that time they may get incoming call and their agent status was changed to Not Ready, when they came back to the desk they just simply forgot to change the status back, is there any way that we can have a pop up window to remind them?
In the Cisco Desktop Administrator, I can configure the popup window under Voice Contact Work Flows when the called number match the trigger, but there is no way I can add the condition that it only happen when the agent is not ready; In the Agent Management Work Flows, I can have the popup window when agent is not ready, but it is not what we want, it popup whenever the agent's status changed to Not Ready.
Maybe there is a way in the script that when there is incoming call, it check the "Not Ready" agents and send the popup window to those agents, but I am not sure how to do it.
Can anyone kindly give me some hint for this?
CheersAs you can probably see reading this thread, there is no easy, built-in way to handle this. I think the Cisco approved way, would be to leverage the Wrap up time, and force them into the Ready state, as oppose to warning them.
I have one other method to throw into the mix, and your experience with it may be different from the next person's; so please test this out first before deploying it all over the place.
If you have MS Office installed on the CAD PC, you can actually leverage a feature out of the MS Word COM Object to view a list of running Window Titles, and since CAD puts the state of the Agent in the Window title, this works.
You will need to copy and paste the below code into a notepad document, and then save as "All Files" and name it something like "monitor.vbs".
'=============================================================================='=='=='=='=='=='== This script will attempt to monitor the CAD title window and keep track'== of how long the state is Not Ready, then alert the user once a threshold'== is exceeded. The user can press OK to go ready or Cancel to stay Not Ready.'=='== Microsoft Word Required.'=='== Author=Anthony Holloway'== [email protected]'=='== Last Update=04 AUG 2009'=='== User defined variables'=========================' The StateThreshold is in seconds, and sets a limit to how long the Agent' state can be "Not Ready"Const StateThreshold = 600' The AlertMessage is displayed to the user; keep it short and sweet.Const AlertMessage = "You are currently in a Not Ready state."' The AlertTitle is displayed as the alerts title barConst AlertTitle = "Cisco Agent Desktop"'==============================================================================Set oMicrosoftWord = CreateObject("Word.Application")Set cRunningApplications = oMicrosoftWord.TasksSet oShell = CreateObject("WScript.Shell")iCounter = 0sCADNotreadyTitle = "Not Ready - Cisco Agent Desktop"' Loop foreverDo While True ' Does the CAD title contain "Not Ready"? If cRunningApplications.Exists(sCADNotReadyTitle) Then ' Yes, Has the state exceeded the threshold? If iCounter >= StateThreshold Then ' Yes, Alert the user iUserChoice = MsgBox(AlertMessage & vbCrLf & "Press OK to go Ready", vbOKCancel + vbExclamation + vbDefaultButton2, AlertTitle) If iUserChoice = vbOK Then oShell.AppActivate sCADNotreadyTitle WScript.Sleep 500 oShell.SendKeys "^w" End If ' Reset the counter iCounter = 0 Else ' No, Increment the counter iCounter = iCounter + 1 End If Else ' Yes, Clear the counter iCounter = 0 End If ' Pause 1 second before checking again WScript.Sleep 1000Loop
Then you will need to start it by one of several ways. One way is to place it into the startup folder of the windows PC. Another way is to have it launch via CDA Run External Application on CAD Startup. It just runs in the background all the time, monitoring the title of the CAD window.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches. -
UCCX Agent Desktop Auto Answering Calls
Has anyone heard of a situation where CAD is auto answering calls? The users are reporting it sporadically only when they get a off a call and a call is waiting in queue, the call will automatically connect right after they hang up the first call.
Sounds bizarre, I know.
Short of restarting services, i'm not sure where to go with this one. I've had a couple clients report this issue to me. They are running UCCX 9.0 (2) SU1
Thanks.We've had a similar issue. While the agent is talking, the CAD changes state to "work" i.e. it thinks that the call has been hung up. It then goes to "ready" while the agent is still talking. As a result, when the agent hangs up their call, they are in "ready" state and are given the next call immediately.
You may want to check if this is the case with the agent state.
If the state changes are happening like this, check that the handset is snugly sitting on the cradle, reboot the client PC and have them log off/on the phone.
Be sure also to check the CAD agent logs. I'm about to check ours now to see if they show anything up. -
Latest version of Blackberry Desktop software
I am trying to determine if version 4.3.0.15 (Aug. 15, 2007) is the latest version of the Blackberry Desktop software. I am running Vista and Outlook 2007 and cannot synchronize my mail between the Blackberry and Outlook. I am only able to update my calendar and contacts by doing a one-way sync from the destop to the Blackberry. Any suggestions? Thanks!
After reading though this thread again, it seems I misunderstood part of it, my apologies. I dont think it is a corrupt calendar as you can sync from pc to the bb with no issues. Perhaps simply deleting the intellisync folder would help. Try this KB and see how it works:
How to delete the Intellisync folder if synchronization is unsuccessful
It could also be an issue with your mail profile. You could create a new profile that points to your pst and set the desktop manager to sync with that. If deleting the intellisync folder doesn't do it for you, i can give you more detailed instructions on how to do this so please post the version of outlook you have and your version of windows.
Cheers!
Message Edited by Bolder on 07-16-2008 10:42 AM -
In properties it says they are not valid shortcuts; when I try to delete it says "Cannot delete file: Cannot read from the source file or disk" what to do.... Is it possible to go back to a previous version? I was so happy with the previous version - I only installed the latest version because I was in Dreamweaver (the first time literally in years) and I wanted to view an .htm file in firefox, and when I selected that option, firefox automatically did a bunch of stuff I don't understand, but it seemed to me that what happened automatically was that a beta version of Firefox was installed, and I was prompted to select Firefox as the default browser (it has been my default browser forever, not sure how it was all of a sudden not my default browser)... anyway I thought that I could rid myself of the beta version and return to normalacy if I installed the latest version. Now I have these three invalid icons to deal with. Any help you can offer will be very much appreciated. It would make me very happy if I could delete the invalid icons from my desktop, or at least hide them from view somehow. I created a folder on the desktop, and tried to put them into it, but that didn't work.
see also these pages and threads about Fast Browser Search (FBSMTWB in the user agent).
http://help.fastbrowsersearch.com/
http://www.pccybertek.com/2009/05/remove-fast-browser-search
thank you -
I have Mavericks on my iMac and the latest version of iPhoto 9.5.1 (902.17) but no book, card, calendar, album, slideshow, print and order prints options under Share, which still shows Set Desktop. Any ideas please?
LN,
Since I couldn't expand the zip file on my desktop, I expanded the file on an external drive. Here's the information:
Hardware Information:
iMac (27-inch, Late 2012)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
Startup Items:
NUDC: Path: /Library/StartupItems/NUDC
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:16:52
Disk Information:
APPLE HDD ST1000DM003 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.35 GB (698.05 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. iPod
HGST G-Drive Mobile USB 1 TB
EFI (disk1s1) <not mounted>: 209.7 MB
iMac Backup (disk1s2) /Volumes/iMac Backup: 999.86 GB (10.14 GB free)
Elgato Systems EyeTV Hybrid
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. MacBook Air SuperDrive
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
LSI Logic SYM13FW500-CDROM DRIVE 400mbit - 400mbit max
Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max
disk3s1 (disk3s1) <not mounted>: 32 KB
disk3s2 (disk3s2) <not mounted>: 29 KB
disk3s3 (disk3s3) <not mounted>: 29 KB
disk3s4 (disk3s4) <not mounted>: 29 KB
disk3s5 (disk3s5) <not mounted>: 29 KB
disk3s6 (disk3s6) <not mounted>: 262 KB
disk3s7 (disk3s7) <not mounted>: 262 KB
disk3s8 (disk3s8) <not mounted>: 262 KB
Media (disk3s10) /Volumes/Media: 499.97 GB (151.37 GB free)
Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max
EFI (disk2s1) <not mounted>: 209.7 MB
Mini Stack (disk2s2) /Volumes/Mini Stack: 999.86 GB (470.15 GB free)
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to FireWire Adapter
Kernel Extensions:
com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6)
com.netralia.driver.VBMicDriver (1.0.0 - SDK 10.7)
com.netralia.driver.VBSpeakerDriver (1.0.0 - SDK 10.7)
Problem System Launch Daemons:
Problem System Launch Agents:
[failed] com.apple.accountsd.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.elgato.EyeConnect.plist
[failed] com.google.GoogleML.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
[failed] com.epson.eventmanager.agent.plist
[failed] com.google.keystone.agent.plist
[invalid] com.oracle.java.Java-Updater.plist
User Launch Agents:
[loaded] com.google.Chrome.framework.plist
[failed] com.google.GoogleContactSyncAgent.plist
User Login Items:
EyeTV Helper
apple-scc-20131222-190227
Skype
Messages
Thunderbird
3rd Party Preference Panes:
remoting_host_prefpane
Déjà Vu
DivX
Flash Player
Flip4Mac WMV
GPGPreferences
Internet Plug-ins::
Shutterfly: Version: 3.0.1
Google Earth Web Plug-in: Version: 6.2
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8
Musicnotes: Version: 1.17.3
OfficeLiveBrowserPlugin: Version: 12.3.5
PandoWebInst: Version: 1.0
FlashPlayer-10.6: Version: 12.0.0.39 - SDK 10.6
DivXBrowserPlugin: Version: 1.4
RealPlayer Plugin: Version: (null)
Flash Player: Version: 12.0.0.39 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 4.9.1.16010
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: Unknown
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.0
Silverlight: Version: 5.1.20913.0 - SDK 10.6
ContentUploaderPlugin: Version: 1.2
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
User Internet Plug-ins::
WebEx64: Version: 1.0
Move_Media_Player: Version: npmnqmp 071505000006
WebEx: Version: 1.0
MRJPlugin: Version: 1.0-JEP-0.9.0
Bad Fonts:
None
Old applications:
Audiogalaxy Helper: Version: 3 - SDK 10.5
/Applications/Audiogalaxy Helper.app
Disc Cover 3: Version: 3.0.10 - SDK 10.5
/Applications/Disc Cover 3.app
Epson Printer Utility 4: Version: 9.14 - SDK 10.5
/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
Keynote: Version: 5.3 - SDK 10.5
/Applications/iWork '09/Keynote.app
Kies: Version: 2.1.0.13071_1 - SDK 10.5
/Applications/Kies.app
Microsoft Alerts Daemon: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Office Reminders: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Outlook: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Numbers: Version: 2.3 - SDK 10.5
/Applications/iWork '09/Numbers.app
Open XML for Excel: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
Pages: Version: 4.3 - SDK 10.5
/Applications/iWork '09/Pages.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Senuti: Version: 1.2.9 - SDK 10.5
/Applications/Senuti.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.1 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
TechTool Deluxe: Version: 3.1.4 - SDK 10.4
/Applications/TechTool Deluxe.app
TurboTax Home Business 2011: Version: 2011.r15.011 - SDK 10.4
/Applications/TurboTax Home Business 2011.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 280.61 GB
Destinations:
iMac Backup [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 31
Oldest backup: 2013-12-19 05:31:29 +0000
Last backup: 2013-12-26 15:57:21 +0000
Size of backup disk: Adequate
Backup size 931.19 GB > (Disk used 280.61 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% EyeTV
1% WindowServer
1% Google Chrome
1% EtreCheck
0% AddressBookSourceSync
Top Processes by Memory:
328 MB thunderbird
213 MB com.apple.IconServicesAgent
205 MB mds_stores
197 MB iPhoto
164 MB Google Chrome
Virtual Memory Statistics:
2.81 GB Free RAM
3.50 GB Active RAM
778 MB Inactive RAM
948 MB Wired RAM
499 MB Page-ins
0 B Page-outs -
Airplay mirroring.
Macbook 2012 retina display. Unable to see desktop on television, audio works perfectly. Both OS on ATV and Mac are running latest versions.
Firewall set correctly (allow incoming...)
When I click mirroring to turn it on, teh Apple TV screen goes blank (from its home setting)
Any help appreciated.Hi!
I figured it out! It was a firewall issue.
I use Handsoff and I checked it before i wrote here. There was no "user defined rule" that denied the communication but when i changed to "All rules" the program displayed several rules regarding AppleTV and its IP.
So if anybody has the same problem make sure you see all rules of your firewall and get rid of the AppleTV related rules generated by the program itself. You dont need to update to the latest iOS on the AppleTV!
I hope that I can help some people with this info to fix the problem. -
CC desktop app (windows) doesn't show latest versions of CC apps for installation. How do I fix it?
I've been a CC member since the start; about 6 months ago the CC desktop app on my main desktop PC stopped showing the latest versions of most applications (for example Photoshop, Illustrator, etc., only showed the 'CS' version), and stopped giving me alerts of updates. It still works fine on my (much lower spec) laptop.
I tried the various fixes (e.g. deleting the opm.db file in 'AppData/Local/adobe/OODB) but it didn't resolve the problem; I had a work around (downloading installation files from the Adobe website, and using the 'check updates' function in all of the apps).
With the recent up update, and the release of the '(2014)' versions, these work arounds no longer work. The CC Desktop app still does not show most current applications, and trying to download apps from the Adobe website sends me to the CC Desktop app, which then doesn't download the new application.
I foolishly thought a completely clean installation might help, so I uninstalled all my Adobe apps, ran the 'cleaner' app, & tried over ... things have gone from bad to worse, because I can't even get the old (pre-'2014') versions of the desktop applications to download in order to install.
My immediate problem is not having a working version of Photoshop on my main PC - the 'CS' version is available to me through the CC Desktop app, but not the 'CC' or 'CC (2014)' versions.
The spec of the PC is above the minimum spec for the 'CC' apps, so I don't think that is the problem.
- Win 7 Pro SP 1, 64-bit
- Intel i7-3770K (3.5Ghz quad core)
- 16GB RAM
- 650GB free disk space
- etc.
Any ideas welcomed as to how to resolve this; I'm at my wits end ...
IanThanks for the reply Rave, but unfortunately that does not address my problem - my PC comfortably exceeds the minimum spec for the applications.
Of the three onward links from that page -
(1) "For additional information please see Creative Cloud Help | Missing CC apps from my Creative Cloud Desktop app" is a dead link (>"Sorry, this page is not available")
(2) "If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed." I had already worked through the 'solutions' on that page, culminating in the (bad) advice in 'Solution 4' which is what has got me into this current mess;
(3) "If you have already have Download Adobe Creative Cloud application you can use Download Center : Adobe Creative Cloud for your Product Download." isn't helpful as the download links send me back to the CC Desktop app, & it still won't allow me to download the 'CC' or 'CC (2014)' applications.
Thanks again, but do you have any other suggestions?
Ian -
Hello - we are running 10.0 UCCX and looking to see if +E.164 is supported. The issue we have with this is that with agent desktop it does not allow the + sign in the extension field. IS there a work around for this?
Hi Ed,
Use of E.164 DN on agent devices requires Finesse. E.164 is not supported with CAD / IPPA.
HTH
Manish -
BT Desktop Help latest version doesn't work.
After a reboot of my computer today I received an onscreen message that I was not running the latest version of BT Desktop Help so I went ahead with the update. After the update was installed and it was going through the launch process where it informs me that the diagnostic modules are launching, I then received another message telling me that I was not running the latest version and to click on a link to install the latest version. Clicking this link had no effect whatsoever.
I then decided to completely uninstall the BT Desktop Help in the correct way and rebooted the computer before downloading and installing the application yet again from the BT web site. Unfortunately I am still getting the same message when I try to run it so it would appear that there is a bug in the update/latest version. I am running Windows 7.
Although I rarely have cause to run the application, any help on this issue would be appreciated. ThanksMy advice and that of many on this forum is to uninstall BTDesktop Help. It is a piece of software junk and can cause more problems than it solves. It is not needed to connect to the Internet or for anything else on your computer.
-
Is this a bug for CTI Toolkit Agent desktop (Version 7.5.10510)
Hi,
Today I have found a strange thing with CTI Toolkit Agent desktop (Version 7.5.10510). One agent is logged in on CTI Toolkit agent desktop with his Agent ID (5101) to an extension 999111. Then from other PC another agent is also able to login on CTI Toolkit agent desktop with same Agent ID (5101) to the same extension 999111. Tough they are logged in with same agent ID and extension number from different PC but it is not desired that 2 person can login with same Agent ID and extension at a same time.
Can any one tell me that is this a bug or normal procedure.
Thanks,
AshfaqueHi,
this is normal (although it does not seem to follow any logic).
If you want to change this behavior, modify the following registry keys on the CTI OS server:
HKLM\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOs_[instance]\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login
RejectIfAlreadyLoggedIn
WarnIfAlreadyLoggedIn
G.
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