Le programme d'installation d'Acrobat a rencontre un probleme d'installation

Bonjour,
j'ai acheté un abonnement Acrobat Pro mensuel hier.
Je me suis connecté plusieurs fois sur la page https://cloud.acrobat.com pour télécharger Acrobat.
A chaque fois à l’exécution du programme d'installation j'ai le message suivant:
Le programme d'installation d'Acrobat à rencontré un problème inattendu (sans référence au problème).
Je suis en XP SP3, j'ai essayé en enlevant antivirus, par feu, antimalware.. toujours le même résultat.
Avez vous une idée sur quoi faire?
Bien à vous

Thank you for your help. I'm for sure logged in as the administrator. Unfortunately, i always got the same message.
I try to download Acrobat Pro with Adobe download assistant, and at this time the product is well installed. But it asked me à serial number i don't have even if the connection with my account is ok.
Any idea?

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