Lenovo System Update creating problems in fresh installation of Win 7

I'm hoping I can get help from this forum...
I have a Thinkpad R61 7742-CTO that has its original XP Pro operating system in day-to-day use. It's time to finally update to Win 7 with XP due to sunset soon. (Although I think Win 7 is visually ugly compared to XP)
I removed my "production" XP disk drive and did a clean installation of Win 7 Pro on the original purchase ("test") disk, including the 140-some MS updates available as of yesterday. Everything runs fine, including using Windows Update to search for new important and optional updates. So far, so good. I next went to Lenovo's website and downloaded the current version of Lenovo's System Update. Again, no problems once that particular program was installed. I installed Lenovo optional updates also without encountering problems.
However, when I load the Lenovo important updates, which include Access Manager, Power Mgr, etc., various intel and other "enhancements", things go wrong. If I click on Windows Update, for example, I get a message that it is not running. If I then do the net start/net stop wuauserv routines I found when searching the exact error message, I get the error: System error 5 access denied. I get the same message for several similar admin routines, particularly those involving "net".
I have tried many of the supposed repairs, including MS Fix-Its, that appear in Google when I searched the error message. None has worked. (A couple Fixits I did manually and got the Access Denied messages again) So I've rolled back using the restore point just prior to downloading the Lenovo programs, and everthing resumes working as expected.
It seems that the Lenovo downloads are interfering with something, particularly my admin rights, in some way. There's only one user (me) and it has admin rights, no password & etc. Other odd things are Access Connections is running as is the basic Win 7 network app in the system tray. Perhaps the Lenovo apps are interfering with the similar Win apps rather than replacing them as intended?
Can anyone suggest an approach to solving my problem?
Thanks,
Greg

Hello and welcome,
It may be that TVSU is "updating" the AHCI driver (Intel Matrix Storage Manager or Rapid Storage Technology) to one that breaks Windows update.
You can try rolling back the driver to an earlier version or going to the Intel site and getting a later one.
http://forums.lenovo.com/t5/ThinkVantage-Technologies/ThinkVantage-System-Update-blocks-Windows-Upda...
Z,
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Hi Mithun,
The problem still persist.
I've just reinstalled all components:
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Info   2014-01-20 , 12.04.56
   in Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
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Info   2014-01-20 , 12.04.56
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Lenovo System Update 5.0.3 failes to download packages

Hello,
SU shows an error dialog saying "An error occurred while downloading packages.".
I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
I checked several posts in this community.
System Update fails to download updates
Lenovo System Update 5.03 on T430u doesn't report software updates
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systeminfo
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
tvsu_log_140219182345.txt
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The active language is: JP
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Solved!
Go to Solution.

I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
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Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
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Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
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at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
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Exception:
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Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
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Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
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at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. >

Lenovo System update 5.1 won't install on windows 8

My sytstem update worked for a few weeks in windows 8 and then it stopped loading. I tried to do an uninstall and reinstall but unfortunately I get the following message "the wizard was interrupted before lenovo system update could be completely installed" I read forums that I need to have .net install which I already have so what else could be the problem. Are there any files that I should make sure are deleted?
Solved!
Go to Solution.

Had the same issue and the same error message after System Update 5.01.0005 stopped working and would not install after being uninstalled.
I looked at the installation log and there was an error about service installation failure. So I looked at the Windows Services, and there was a System Update service installed, pointing to a non-existing folder under Program Files (x86). I removed the service manually (sc delete SUService from administrative command prompt) and after that System Update installed fine.

Lenovo System Update Broken, IA.exe command path error

Hello, I've been fighitng with Lenovo system update through out the years for various issues, but I believe I've found a new error that all my searching doesn't seem to cover. When I do a fresh image of Windows 8.1 and install system update, it works for the first and sometimes second run and reboot. But after these first uses, it completely fails, along with System Health and some of the other Lenovo software. I've managed through some trial and error and looking through the logs to narrow this down to the IA.exe program and the command being sent to gather information. Here is the command found in the tvsu logs: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 Immediately after this is called, the system calls TVSUCommandLAuncher, and then reports RC eGAther: -1 and that it failed to execute TVIA program and quits. My error in System Update is that it couldn't gather client information. So I took the command and tried to run it myself, having to remove the /execute switch as I wasn't calling this some somewhere else. ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 This when run, will throw "Error: The given path's format is not supported" message. I tinkered with the command line for a while before I figured out what was going on. It seems the "$" being used for the Filename and Directory settings are no longer functioning, and causing the program to not parse properly. I replaced all the $ with " and suddenly I can run the command manually, and it generates the output file properly. Now though I'm still stuck, as there's no way for me to edit the command being called by system update, so it will always improperly format its call and then fail. Does anyone have any idea what in the world is going on here, I can't figure out what would be causing this and why it works the first one or two launches, then never works again. This also causes any lenovo software that uses IA to freeze up, like the system health software from lenovo.

No, I don't do a silent install due to the license/eula agreements not functioning properly unless you've got an on-site repository. So its just after imaging via SCCM I'd install system update, run it once to get things installed, and then when I would attempt to run it again, or lenovo system health, they'd be permanently broken.
On this topic though I believe I sort things out. I was having issues with the systems later that turned out to be two corrupt files dealing with Windows Store app, and using SFC and DISM to try and repair them fails. After a lot of searching around I found that someone with Windows 10 preview had the exact same two files corrupted, so my thinking is there's some windows update out there causing issues, and the IA.exe program is affected by these corrupted files.
I had to get my win8.1 Install.wim file from the server, and then direct my broken system to use that as the source to do a dism cleanup and restorehealth. Once it completed it repored it was able to fix the two files and I've not had any more problems and was able to capture the images (previously capture failed because sysprep reported the OS wasn't in a good state).
I've still not gone and tried to install the realtek audio driver that I know caused the break, but thats just due to time limits with the project, if I have some time I'll try and install and see if things still function afterwards.
So to break down the events:
Clean Win8.1 Retail image, used SCCM to deploy onto a machine, run windows updates on the machine and install Lenovo System Update. Things looked okay until I would try to run System update a second time after rebooting, then it was broken due to IA not being able to gather data. Later after SFC and DISM scans was able to see that two files were being reported corrupt and unfixable, one I know is related to Store app, other I think is a library file for the Apps.
Fixed the files by getting the Install.wim from my iso file, telling the system to use that for the source as the online sources weren't working. Dism was then able to fix the two files and I could successfully sysprep/capture the system with SCCM tools.

Lenovo System Update 5 does not work on my B580

Hello,
the Lenovo System Update 5 program does not work on my B580 laptop.
After 16% of the status bar the program says "there are no packages for your PC".
That can't be true, because i haven't installed all drivers and programs.
I got .NET Framework 4 on my laptop.
What will solve the problem?
Greetings from germany
MAD3000

i also have the same problem with my B480

Lenovo System Update not installing a driver

I reinstalled Windows 8.1 Pro on a X1 Carbon Touch, model 3448. I then installed the Lenovo System Updater, version 5.06.0027. Many drivers were installed, but I still have an unknown device in Device Manager. In msinfo32.exe, I see this in Problem Devices:
ACPI\LEN0078\5&2890D6990&0
A web search seems to indicate I need a Lenovo Power Management driver.
Any idea why the Lenovo System Updater does not identify this device and install the appropriate driver?
Solved!
Go to Solution.

Hi,
download and install that PM driver in manual mode.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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Lenovo System Update shows no new packages - T430s/8.1

Dear Community,
T430s, Win 8.1 Enterprise here. I installed Lenovo System Update 5.03 and scanned for new packages. However, it states that there are no new things for me. I went to Lenovo’s support website and found numerous drivers definetly newer then my installed one. Any ideas where the problem is? (I don’t want to download and install all of them individually…)
Link to image
Moderator note: images totalling more than 50k converted to links per forum rules: Lenovo Community Participation Rules

Dear Community,
T430s, Win 8.1 Enterprise here. I installed Lenovo System Update 5.03 and scanned for new packages. However, it states that there are no new things for me. I went to Lenovo’s support website and found numerous drivers definetly newer then my installed one. Any ideas where the problem is? (I don’t want to download and install all of them individually…)
Link to image
Moderator note: images totalling more than 50k converted to links per forum rules: Lenovo Community Participation Rules

Lenovo System update installation fails

i think it fails to install the service.
windows 7 64 bit.
latest and greatest systemupdate503-2013-10-31.exe
full installation logs here http://pastebin.com/rBVAWj51
thanks for the help.
Solved!
Go to Solution.

your log shows failure here:
InstallShield 22:10:14: Invoking script function InstallSUService
SU service installation failed, please retry the install
This post might offer you a solution:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-System-update-5-1-won-t-install-on-wind...
Refer to user Oliver253 post:
I looked at the installation log and there was an error about service installation failure. So I looked at the Windows Services, and there was a System Update service installed, pointing to a non-existing folder under Program Files (x86). I removed the service manually (sc delete SUService from administrative command prompt) and after that System Update installed fine
===
Control Panel>admin tools>services> ... find SYstem update entry... right click, properties.
If entry points to non-existing folder:
Start program>accessories>command prompt Right click, run as Administrator
SC delete SUservice
Reboot. Try Su install again.

Windows Update Client failed to detect with error 0xc8000247 after using Lenovo System Update 5

My Windows 7, SP1 was running fine, until I installed few updates on 10/15 using Lenovo System Update 5 then Windows Update stopped working, shows as RED:
{CE3119AD-35EF-41CF-9C21-C7698FEB8393}   2013-10-14 21:53:00:256-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Software Synchronization   Windows Update Client successfully detected 4 updates.
{EB17A01A-EB6E-49FF-9EA2-AA0DD063B4B1}   2013-10-15 04:15:54:069-0700   1   162   101   {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3}   201   0   AutomaticUpdates   Success   Content Download   Download succeeded.
{77DAE88F-2795-4258-8BBF-8D27E53662CF}   2013-10-15 12:10:38:196-0700   1   193   102   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Content Install   Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates: - Security Update for Windows 7 for x64-based Systems (KB2862330)
{1398F777-3AEF-4D1D-BE4C-407EC4AEAD4C}   2013-10-15 12:15:25:676-0700   1   183   101   {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3}   201   0   AutomaticUpdates   Success   Content Install   Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2862330)
{A220898A-E5FE-4FE7-8413-2B0C7B4013D0}   2013-10-15 12:15:25:766-0700   1   202   102   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Content Install   Reboot completed.
{A5400FF2-33ED-4A47-8409-13E5DFE16A6D}   2013-10-15 19:29:31:486-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   ChkWuDrv   Success   Software Synchronization   Windows Update Client successfully detected 0 updates.
{43C533EE-775D-445E-A652-06648B72DE65}   2013-10-15 19:29:49:702-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   ChkWuDrv   Success   Software Synchronization   Windows Update Client successfully detected 0 updates.
{D6AAAFFB-7F18-4A7E-B39D-1BA09CDC5E6D}   2013-10-15 19:30:05:744-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Software Synchronization   Windows Update Client successfully detected 3 updates.
{4E73B1C1-5BA2-415D-AB34-92F7AB3DB418}   2013-10-15 19:30:08:753-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   ChkWuDrv   Success   Software Synchronization   Windows Update Client successfully detected 0 updates.
{51248882-41AC-4E59-B813-87AD326310AD}   2013-10-15 20:00:05:044-0700   1   183   101   {DBD3B4E9-0357-47DA-8317-D0CF2163BFE6}   501   0   wusa   Success   Content Install   Installation Successful: Windows successfully installed the following update: Hotfix for Windows (KB2661796)
{FB2B8E5E-442C-4E76-B23D-6A41B4324C9D}   2013-10-16 00:11:39:832-0700   1   148   101   {00000000-0000-0000-0000-000000000000}   0   c8000247   AutomaticUpdates   Failure   Software Synchronization   Windows Update Client failed to detect with error 0xc8000247.
Lenovo Thinkpad W500, Intel (R), Windows 7, SP1, latest updates as of Oct 15
(1) Checked Setting, set to automatic update whenever, even changed to never update, rebooted the OS and changed back to automatic update and rebooted the OS.
(2) Stopped Windows Update Services, renamed SoftwareDistribution folder and started the window update services and rebooted.
(3) Ran MS FIXIT
(4) Ran System File checker Scan (sfc /scannow)
(5) Ran CHKDSK /F
(6) Installed "Intel Rapid Storage Technology" drivers from Lenovo site
(7) Ran Update for Windows 7 for x64-based Systems (KB971033)
None of the above possible recommended solutions were able to fix the issue yet and now I am getting a message your Window is Not Genuine!
Any help or guidance is appreciated.
Solved!
Go to Solution.

The Lenovo System Update installed the "Intel Matrix Storage Manager driver 8.9.2.1002" right before the Windows Upgrade got broken. So in the Device Manager under IDE ATA/ATAPI Controllers, I choose Intel ICH9M-E/M SATA AHCI Controller, on the Driver Tab, I choose the option "Roll Back Driver" and after rolling back the driver and restarting the OS, now Windows Update is working like a Champ!
The End!

Warning: Lenovo system update 5.1 corrupts VPN connection

In MS Windows 8 networking forum are discussed many VPNs problems, when installing 3rd party software.
http://social.technet.microsoft.com/Forums/en-US/w8itpronetworking/threads
After installing Lenovo system update 5.01 my VPN connection stopped working. Returning to restore point helped not.
Jiří Cvrk
TP YOGA S1 .. X220, X61, T22, ms w8nd8ws

It was quite simple.
I was connected to VPN.
I upgraded Lenovo system update in two steps.
I can´t connect to VPN anymore.
Jiří Cvrk
TP YOGA S1 .. X220, X61, T22, ms w8nd8ws

Lenovo System Update 5 / Ohne Funktion

Hallo
Nutze für mein X220 den Lenovo System Updater 5.03 , der gerade auch neu installiert wurde.
Wenn ich nun nach neuen Updates suchen möchte erhalte ich die Fehlermeldung :
Verbindung zum Proxy Server kann nicht hergestellt werden
Kennt einer das Problem , und kann mir sagen , woran es liegt ?
Firewall und Antiviren Software ist deaktiviert , ging sonst aber auch damit ...
Vorab DANKE
Gruß Andy
Verwendet wird WIN 7 mit SP1 .....

i also have the same problem with my B480

Where the files Lenovo System Updates download?

I use the Lenovo System Update to download and install the new drivers. I just wonder after it download the installation file of drivers, what is the directory it put?
I want to find it and delete the installation file after I istall it.
Thanks very much.

What version of SU are you using? Are you SSD? The latest SU self cleans the downloaded files. The older versions of SU retained all, logs included.
Try C/windows/temp. and C/users/your id/appdata/local/temp.

Lenovo System Update and Lenovo Support RSS Feed (X60)

Okay. I got Lenovo System Update (version 5, for Windows 7) and it did not offer me any Critical updates. Only Recommended and Optional ones. If it ain't broke, don't fix it, so I don't want to install Recommended and Optional updates, only the Critical ones if there is any.
On the other hand I also have the Lenovo Support RSS Feed. But they bring me to dead links. For my X60 the two drivers in my RSS Feed are
ThinkVantage Access Connections patch for Access Connections Version 5.95 for Windows 7 (32-bit, 64-...
Patch module for Power Manager for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) - ThinkPad -
Both are totally dead links.
The tricky part is that there is absolutely no correlation between the two: totally different drivers in the System Update and the RSS Feed.

Hello both,
SU has been discontinued because old SU version wouldn´t work with SP2.
Refer to this thread in at the ThinkVantage board regarding this situation and possible solutions
and ask your questions there, please.
Thread locked.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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Lenovo System Update creating problems in fresh installation of Win 7

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