Lg cosmos 2 call quality

when i place a call to anyone whether land line or any other cell, the call on their end is not clear and i have to call back using a different phone. this recently happened after i had paired my bluetooth with this phone. i have removed the item from my bluetooth menu but continue to have the same problem.

Hi jake grzybowski!
The sound issues you are having with the Cosmos 2 are quite odd. Especially since you noticed it after pairing it with the Bluetooth.
First, please dial *228, when you hear talking, press option 2.
Secondly, power the phone off/on & try to make a call. Does it still happen after you have powered the phone off/on? Or even once you have removed/re-inserted the battery?
What happens if you put the Cosmos 2 on speakerphone? Are you able to hear the other party any better?
If you are still having problems hearing the other party, as a last resort I would suggest a master reset.
Keep in mind, the master reset is a last resort because it will erase all data and restore preferences to factory default specifications. Performing a Master reset is only recommended when the existing data has been backed up or is unwanted.
You can use Backup Assistant to make sure you don't lose any contacts if you should happen to do a master reset.
Please try the above steps for me, once they are completed, reply back and let me know if you are having the same issues or if it worked out for you!
Thanks so much for you time!
Tamara H.
Follow us on Twitter @VZWSupport

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Lg cosmos 2 call quality

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