LG enV3 First letter always defaults to lowercase when texting using the inside full keyboard

LG enV3 First letter always defaults to lowercase when texting using the inside full keyboard...yet works fine on outside keypad. I have the settings set up properly on the phone to Abc. Even if I change to all caps, it only affects the outside keypad on front of phone, and not the full inside keyboard when flipped open. SW version is VX920V02. I have tried resetting phone, yet did nothing.
Any help is appreciated!

    Hi jjm12345!
Let's look into this! When did the issue begin? When you press shift, does the letter change to uppercase?
Thanks,
AyaniB_VZW
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