LG Lucid 3: How can I get rid of the text message indicator? It says I have a text message, but I do not.

I have a new LG Lucid 3 and the text message indicator says I have a new message, but I do not. Messaging is empty when I click on it. How can I get rid of the "1" indicator? I tried turning the phone on and off and that did not work.

Thanks for trying, Anzivina! You've done some strong troubleshooting. Although I do wish it had resolved this matter, I believe we still have options. You've indicated that  you've done a factory reset. Can you walk me through the steps you took to get there? Also, after the factory reset, how long before this message indicator appeared again? Was it before or after you restored all your personal data?
DionM_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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