Licensing for Acrobat 9 Pro has quit working  - How to fix this

I just subscribed to the Photography plan that gives me access to Photoshop CC and Lightroom 5.  I already own Design Creative Suite CS3 and Adobe Acrobat Pro (9).  When I downloaded the application manager and began to download PS & LR it showed all applications and most listed as the option "Try" and on Acrobat XI Pro it indicated "Up To Date."  Once I downloaded and installed the PS & LR applications I tried to open a .pdf to do some research.  I got the following message as Acrobat Pro tried to open:
Licensing for this product has stopped working.
  You cannot use this product at this time.  You must repair the
problem by uninstalling and then reinstalling this product or
contacting your IT adminstrator or Adobe customer support
for help.
I uninstalled Acrobat XI and Acrobat 9 from my computer, restarted it, then re-installed Acrobat Pro 9 from the CS3 installation disk.  When done I tried to open a .pdf and got the same message.  I restarted the computer and tried again and got the same message.  I then did a Verify Permissions & Repair Permissions and Checked the Disc.  (BTW this is all on a Mac with Snow Leopard 10.6.8 o/s.  I have the 10.8 Mountain Lion o/s disk on the way, so I can't install/use LR 5 until that is done.  anyway...)
Since it is Sunday and there is NO Adobe Customer Support and there is no IT department in my house, what do you think I should do?  As an aside, the initial download/install for Photoshop CC hung at 44% installed.  I did online chat with Bhartha at Adobe and he managed to do nothing but make my system worse.  So I got away from him and repaired the damage he caused when I did the "screen share" operation with him.  IM not so HO, Adobe's support system, what's the technical term?, SUCKS.  If I had any good options to Photoshop and Lightroom I would use them, but for now I'd be stuck with something worse, like GIMP and Aperture.  Okay, that's my rant about the sub-standard approach Adobe has to support.  Apparently they feel that once you have their product then you're stuck with it and if they give you crappy service, so what?  I hopefully await the day when Adobe gets bought and ruined by Microsoft.  Like the old days when the phone company was one big corporation.  Their motto:  We Don't Care.  We Don't Have To.  Adobe seems to have adopted that idea.
Does anyone have an idea how to solve this problem

Everything was fine until I downloaded & installed PS CC.  I had a copy of Acrobat 9 I had purchased.  There was also a folder for AA XI I had previously downloaded as a Cloud member, but had cancelled that and did not use AA XI.  Everything in CS worked fine for the last 2-3 years, until this download.  As I stated, the download "hung" on install the first time at 44% install & I contacted Adobe via the chat line.  Why a download of Photoshop CC would wreak havoc on my functional Adobe Acrobat 9 Pro (or XI Pro, for that matter), is something they couldn't explain, and they couldn't fix.  They provided no help whatsoever...in point of fact the tech guy didn't actually seem to know how to navigate on a Mac.  First thing he did, using the "Screen Share" process, was open the Parallels partition and boot Windows.  And since this problem had nothing to do with my Windows/Parallel partition it was clear he didn't have a clue.   Everything he did after that just confirmed his ineptitude, right up until I turned the computer off to get rid of him.
  At any rate, I used the step-by-step procedures delineated in 3 other forum discussion threads which all said do the same thing.  I did.  It did not help.  Of course I will call Adobe tomorrow and I'm sure they will not have any solution either.  Which is why I unsubscribed to the Cloud account.  Every time they had updates for any application the installs would fail and then the previously installed programs wouldn't work and I would have to uninstall & reinstall EVERYTHING.  That was their solution.  The brilliant minds of Adobe Tech Support in action.  "Did you try powering if off and then back on...?"
  At risk of being seen as a person with an actual opinion based on experience, I will say that ADOBE TECH PERSONNEL ARE MORONS.  Of course they're in Kuala Lumpur or some other seemingly exotic place (unless, of course, that's where you are, in which case Des Moines, Iowa seems exotic), so maybe they don't get very good training on the products they are supposed to support.  Adobe doesn't care about good support.  They already have your money and they pretty much have a monopoly on a few of their niches (Photoshop, Lightroom).  Any place you can find another manufacturer's product that competes with Adobe, for example Corell's Painter vs.  Adobe Illustrator, the other manufacturer's product is ALWAYS BETTER.  ALWAYS.  So I am stuck with Adobe products due to occupational need, and stuck with their sub-standard support.  Whether by design or omission, ADOBE DOES NOT SUPPORT THEIR PRODUCTS.  In point of fact, I DESPISE these clowns.  I just am forced to deal with them against my desires and better judgment.  Probably why homicide is illegal.

Similar Messages

  • Licensing for Acrobat 9 Pro has stopped working win 7

    Mike, in January of 2013 had a question not answered.
    mike7s Jan 24, 2013 10:25 PM
    This question is Not Answered.
    Subject:  (147:6) Acrobat 9 Pro on Windows 7
    He explored all of the four "solutions" offered at Error "Licensing has stopped working" | Windows
    My situation is similar, and the results are the same: no solution.

    Hi Bill ,
    If you have performed all the prior trouble shooting and it ended up with no result .In that case I would request you get in touch with the Adobe Support team.
    Here are the links to connect with them.
    http://helpx.adobe.com/x-productkb/global/service-c1.html
    http://helpx.adobe.com/x-productkb/global/service1.html
    Regards
    Sukrit Dhingra

  • I NEED MULTIPLE SYSTEM LICENSE FOR ACROBAT READER PRO. HOW CAN I BUY. HOW MUCH FOR THAT

    I NEED A MULTIPLE PC LICENSE FOR ACROBAT READER PRO. HOW CAN BUY. HOW MUCH FOR THAT.

    Reader is free. If you want multiple licenses for Acrobat, you have to discuss this with Acrobat. The Adobe Store gives pricing for up to 9 licenses. Volume license require talking to Adobe, not other users.

  • I have multiple corpoarate licenses for Acrobat X Pro, how do I DL the installation files?

    I have multiple corpoarate licenses for Acrobat X Pro, how do I DL the installation files?

    http://prodesigntools.com/tag/ddl
    Mylenium

  • Aperture 3.1.2 When exporting files to Finder is creating a folder for each file, that means export 200 files is creating 200 folders for each files. Does anyone knows how to fix this. Thanks

    Aperture 3.1.2 When exporting files to Finder is creating a folder for each file, that means export 200 files is creating 200 folders for each files. Does anyone knows how to fix this. Thanks

    No. This is NOT true. I've been battling with this for a couple hours.
    I choose Export>Versions
    choose
    Subfolder Format: Project Name
    no custom subfolder
    Name Format: Current Version Name.
    Aperture creates project folders for each image and names them Projects1, Projects2, Projects3 etc.
    To be sure, I have no project named Projects
    x
    This particular Aperture library has 16 projects. you can see in the screen grab it's created more than 30 folders
    If I uncheck the Subfolder, that is say NONE, I just get images and images and images, not in their project folders (of course, because I've said NONE, so why would it put them in project folders?)
    I just want to export the entire library and have the versions placed in folders named by the projects from which they came.... ez enough, no?

  • How to use deafult pdf viewer ? when i give windows in my pc pdf file open in firefox deafultly but suddenly its not working how to fix this ?

    please tell me how to use default pdf reader in firefox ? when i give windows in my pc pdf file open in firefox deafultly but suddenly its not working how to fix this ? pdf not open when i give ok with preview in firefox its not open its offer again same message

    In order to change the default pdf reader please see: [[View PDF files in Firefox without downloading them]]
    In order to change the file association: [[Applications panel - Set how Firefox handles different types of files]]

  • Why all of a sudden am I having difficulty sending Gmail emails? I get a send error. When I run diagnostics there is a SMTP and IMAP account for Gmail and I am not sure how to fix this.

    Why all of a sudden am I having difficulty sending Gmail emails? I get a send error. When I run diagnostics there is a SMTP and IMAP account for Gmail and I am not sure how to fix this.

    Hi jodilynnf,
    When using Connection Doctor to see what is could be causing the issue, look for the red dots to let you know what is wrong. Then all you have to do is correct that information. You can double click on the section that is giving you issue and it will take you there. Most issues could be just password being entered incorrectly. Take a look at the article below to walk you through troubleshooting issues with Mail.
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/en-us/TS3276
     Take it easy,
    -Norm G.

  • My Bluetooth USB wireless transmitter for my portable speakers has quit working.  Preferences says, "The selected device has no output controls", it used to work just fine.  Can anybody help?

    My Bluetooth USB wireless transmitter for my portable BT speakers has quit working.  Preferences says, "The selected device has no output controls", it used to work just fine.  The internal and a pair of wired external speakers work fine.  Can anybody help?

    Just tested something and it worked.
    If I put the headphones all the way in, the mac recognizes it as a digital output.
    But if i don't put it all the way in, it recognizes it as headphones and works perfectly.
    It's probably this crappy headphones.
    If anyone has the same problem, try this out.

  • My wife and I have separate AppleID accounts and always have. For some reason after she bought the iPhone 5c, whenever she tries to update her apps, it comes up for my AppleID and asks for my password. Please help on how to fix this!

    My wife and I have separate AppleID accounts. Ever since she updated to the iPhone 5c, for some reason when she tries to update her apps, it comes up with my AppleID and asks for my password.  I cannot figure out why this happening and how to fix this.  Please help!

    I have had this issue lately.
    I can only put it down to using the one computer to update all our IPads for me and my wife.
    Some of our apps, although downloaded from both our seperate accounts on our IPads, are the same.
    However after plugging her IPad into the computer when my AppleID is on ITunes, I think something strange has happened and when she then tries to update Apps on her IPad and I try on mine it now asks for the others Apple ID password.
    The only way I have found to counteract this is to update an app one at a time, if that app asks for your wifes password then delete it and then reinstall it.
    That has solved it for me.
    Hope this helps

  • Macbook pro retina low storage how to fix this?

    Hi,
    So I unfortauntely cheaped out on buying bigger storage space on my new Macbook Pro Retina and I'm running low on harddrive space. I want to speed up my computer and I guess the only way is to buy an external harddrive. (or is there a way I can add in more Flash drive?!?) Anyways, I need recommendations and with the external drive, should I be saving these files on the computer or the external harddrive for a more efficient work flow
    My computer specs:
    Macbook Pro Retina
    16GB RAM
    256 GB Memory
    Cheers,
    Sam

    There is an expensive upgrade for the internal drive, but you might want to wait until the warranty runs out because it will void it.
    OWC 480GB Aura Pro 6G Solid State Drive for 2012 MacBook Pro with Retina™ display
    I like the drives from macsales.com because they have multiple interfaces, so you can plug it into your current, future, and older Macs and PCs since they have both USB 3 and FireWire ports.
    OWC Mercury Elite Pro drives
    OWC Mercury Elite Mini drives

  • When I am downloading a free application (foursquare) in the App Store, it came up with a message saying Verification Required which means I need to pay for it. Can anyone tell me how to fix this problem?

    I am currently using iPhone 3GS and when I am going to download foursquare which is a FREE application in the App Store, it came up with a message saying Verification Required which means I need to pay for it. Can anyone tell me how to solve the problem? For further informations, I am currently using Windows running Vista. Special thanks to those who replied.

    Your iTunes account sounds like it does not have a credit card or payment attached to it. Even free apps require that you have entered payment information even though you won't be charged for the app.

  • Activation key for Acrobat 8 Professional has stopped working

    I uninstalled Acrobat 8 Professional in the process of finding why it would not print pdf documents received over the internet (prints garbage). When I re-installed it, I found that it does not accept the activation key.

    Try this:
    http://www.adobe.com/support/contact/licensing.html

  • My adobe acrobat 8 standard has quit working.

    After a month of working with Adobe help through their portal I still cannot print or make a pdf file. Now windows is telling me that it does not recognize the Adobe program.  This is after two years of operating without a problem. I have Vista.

    If you installed AR8 also, then that is the problem. The best solution is to uninstall AR8 and then do a fix and repair or reinstall on AA8.1.2. The latter is needed since the uninstall of AR8 will likely break AA8.

  • I have an ipod touch 3rd generation 8gig and non of my apps work. I attempt to update them but it says that my device is not compatible. If anyone has an idea how to fix this please help

    In the past couple weeks my apps have stopped working and i am unable to use amny of the featurs on my device.  Any help would be nice.

    There is no such thing as a 3rd generation 8gig ipod touch.  You have a second gen.
    Identifying iPod models
    Basics troubleshooting from the manual is restart, reset, restore.

  • "AppleMobileDeviceHelper Has Stopped Working" -- how to fix??

    The "AppleMobileDeviceHelper" every 60 seconds or so triggers the above Windows error message. In additon, when I connect my iPhone 3GS, I get various messages -- iTunes Sync Services problem, iPhone not recognized, etc. In the time it's taken to write this mesasge, I've had a 1/2 dozen AppleMobileDeviceHelper error messages.
    I've repaired, removed & reinstalled iTunes several times, to no avail. I had no problems with using iTunes and syncing my iPhone under Win 7 for nearly two months, then a couple of weeks ago these problems started arising. I can't correlate any software install at that time, so I'm stumped.
    Suggestions?

    Another datapoint -- video and audio play suffers from major stalls -- interruptions lasting upwards of 20-30 seconds, play for a few seconds, interruption, etc. Yet Window's Task Manager shows no other significant process use of CPU resources.

Maybe you are looking for

  • Two questions about photos

    I remember on other editing softwares using zooming and a sort of "sweeping" from left ro right etc. over photos. Is that possible with this program? Also, how do you pre-set how long the photos are going to be (this is for a different purpose, but t

  • Connection to LCD TV - DVI and VGA

    Trying to link my MacBook to my Samsubg LCD TV but it's proving more problematic than I thought. Using a straight DVI-I connection, a decent image appears onscreen although the edges of the screen are cut off uniformly all around. I've tried inputtin

  • HT4623 how to unlock my iphone using laptop?

    pls help me to unock my phone...

  • Major Printing Problem-Need Assistence

    Since updating to 10.4.5 I can no longer print graphic files, except .pdf. iPhoto, Safari, Photoshop no longer print a graphic file, will print text or very small files. Mail, Printshop 2 will print. Word will print text files, but not graphic files.

  • DragDrop Question With Alert.show

    Hi Everyone, I have some list controls which I have set the property dropEnabled="true". <mx:HBox label="SMR Vessels" height="220" width="100%" horizontalAlign="left" dropEnabled="true">   <mx:List id="ls1" width="100%" height="100%" dropEnabled="tru