Lightroom 5 redemption code in not working.

I purchased lightroom 5 from best buy. When I was installing it, it kept saying that my redemption code had not been activated. So I went back to best buy, they gave me a whole new lightroom and told me that it should work. It says the same exact thing. It's supposed to be activated once it is scanned at the store, but it failed to do so both times.

Sorry it took so long to get back. I purchased the software at a store. I finally connected to the proper web address that allowed me to retreive the serial number. Earlier, for some odd reason, I was unable to locate the address needed. Jim, thanks for responding.

Similar Messages

  • My redemption cod is not working so I cannot obtain my serial number. What am I supposed to do now?

    My redemption code is not working so I cannot obtain my serial number. What am I supposed to do now?

    hello, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

  • My redemption code is not working. What seems to be the problem?

    I just purchased the Adobe Creative Cloud for ETLA (Multilanguage) and my redemption code is not working. What seems to be the problem?

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Mylenium

  • Redemption Code does not work

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    Thank You
    Cathy Talbott

    Hi Sunshine2014,
    You can try the options in obtaining serial number from
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    You canalso contact Adobe regarding this, they can assist you better.
    Regards,
    Rajshree

  • MY REDEMPTION CODE IS NOT WORKING FOR MY PRODUCT WHAT SHOULD I DO?

    MY REDEMPTION CODE IS NOT WORKING FOR MY PRODUCT WHAT SHOULD I DO?

    It may be possible that the sale of the redemption by the third party seller has not yet been registered/recorded in Adobe's system. So as dj says you may need to check this out with the supplier.

  • I bought adobe photoshop and i dont know how to find the serial number because the redemption code does not work what do i do

    i cant install the photo shop softwear because the redemption code doesn't work what do i do

    Please follow http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Regards
    Rajshree

  • Photoshop Elements 11; redemption code does not work

    I have PS Elements 11, which I purchased some time ago and am now trying to install. Let me recount the fun I've had:
    1. I came to the window requesting the serial number.
    2. I found the redemption code and logged onto your site to get the serial number.
    3. I found I needed to register in order to get to your activation page, so I registered.
    4. I entered the redemption code and got this message: The code you entered is invalid. Please try again.
    5. I triple checked every character and tried again; still no go.
    6. I re-entered but this time used lower case letters; still no go.
    7. Went back to your site for help; none of the remedies worked, unless you think going around in circles is helpful.
    8. Clicked on Contact Us.
    9. Was sent to this community, which I could not access until I registered.
    10. Found a thread that addressed this same problem, albeit it was PS Elements 12. The writer's experience mirrored mine exactly. The final message in the thread advised the writer to follow a link.
    11. I clicked on the link, hoping to find an e-mail address or active chat room, but instead I was rerouted to the community!
    I am at my wit's end trying to get help. Please help, but please, in the name of Zeus, do not give me a link that just takes me back to your community or your "trouble-shooting" pages. Been there, done that. I need real help here.
    Thanks,
    J. Nuttle

    After some serious hunting I finally found a link for live chat (that hunting also included switching to Internet Explorer where I had been using Chrome; I don't know if that's what made the difference). I gave the person at chat my redemption code; soon they came back and told me they had validated the code.
    I went to the code redemption page and put in the code, and AGAIN it came back invalid! A second visit to chat yielded a similar promise, but with instructions to go to my Adobe ID page and check for the serial number there, under Products and Plans. I went there, checked Products and Plans, and found no serial number.
    I was borderline homicidal at this point.
    Still on the ID page, out of desperation I clicked on the Other Products link, and there, FINALLY, I found the serial number. It worked when I ran the install program, and now PS 11 Elements is up and running on my computer.
    I would compare getting a serial number to PS 11 Elements to trying to find the Ark of the Covenant, except that finding the Ark is a cinch by comparison. I'm sure the difficulties I encountered were not of your making, but were the result of some horrible brain farts of those above you. Thanks for your help.
    John

  • For adobe photoshop elements 13 the serial number and redemption code are not working.

    Used redemption code to download elements 13 but serial number said invalid when trying to set up software.

    Thanks, I tried it, but that did not work.  Another Forum leader determined that I bought a WIN license and I have a MAC.  Not sure how that happened.  I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks.  If they don't reply, i will cancel the credit card charge.  That might get their attention.  What a terrible company.

  • THE REDEMPTION CODE IS NOT WORKING  ..... WHY  ?

    `why  wont the redemption code work ?  i put it in and than put in the code and it comes back the code is not good  ...

    LTS505 are you entering the redemption code at http://www.adobe.com/getserial/?  If so please review Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.  If the redemption code is still failing then please contact our support team.

  • Elements12 redemption code dose not work

    the redemption code that was in the elements 12 box dose not work

    Try the suggestions here:
    https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    and if they don't work, use the Contact Us link on that page to get help.

  • HT201209 redemption code does not work for mountain lion

    app store says code is is not recognized

    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    If that does not work, call Adobe Customer Service.

  • Redemption code button not working

    can't get the remption button to work to retrieve serial number

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Redemption code will not work for serial number

    Put my code in and it says it's not been activated.

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Redemption code is not working

    I am working with the student teacher edition CS6 design standard. After sumbitting the serial number off of the back of the card I bought at my University Computer store, I have received my redemption code through email from adobe. I went to go plug in the exact redemption code that they sent me at the link they provided, to get my serial number in exchange, and it says that the redemption code 'doesn't seem to be active'. I have tried to contact customer service but after spending about 6 hours on the phone yesterday no one was able to fix my problem.  Most everyone I talked to had no idea what a redepmtion code was.  Adobe has by far the worst customer service out of all the large companies that I have delt with.

    Jkaser it appears you are located in the United States.  I would recommend you contact Identi-e regarding the invalid redemption code.  You can contact Identit-e at https://www.identit-e.com/default/static/adobecontactus#contactForm. 
    If you continue to face difficulties with your redemption code then you may want to consider contacting the reseller for a refund and purchasing from Adobe directly.

  • My redemption code does not work to access my serial number

    I have just purchased Acrobat Standard...returned from the store and keyed in the Redemption code to access the serial number.  I am being told that it is invalid

    Be sure you are using a letter O and not a number 0 -or the reverse - as appropriate to the code
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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