Lightroom 5 suddenly doesn't recognize my serial number.... Help?

I get this message when I try to open lightroom on my computer (I've had lightroom 5 installed on this computer for a full year, and not the cloud version):
"The serial number you entered is invalid. Please try again."
It won't ever work. It is the correct serial number.
Help is appreciated!

I was using the trial version, which recently ran out. Loved the software, so a couple of hours ago I purchased a standard license via download from Amazon.
Amazon sent me what appears to be a valid license key (6 groups of 4 digits). But Lightroom will not accept the key, with the exact same error message as you in your post.
I've sent Amazon an email message. Meanwhile, I have phoned Adobe Support...and I have been on hold for over an hour, without being able to speak to a live support agent. Your phone sucks, Adobe.
I wonder if something's gone wrong with their licensing/validation system.
Adobe?

Similar Messages

  • Toshiba website doesn't recognize my serial number of Satellite A215-S7428

    Odd issue. Toshiba website doesn't recognize my serial number. Has anyone encounted that? I assume alpha characters are upper case. Serial number is 9 characters long with alpha characters at either end of string.
    Bizarre.
    Has anyone had problems registering their laptops?

    Andrej is right.
    The Satellite A215-S7428 seems to be designed for the US market and if you need any information, drivers, tools or want to register the warranty then you should use the Toshiba US website!!!!
    http://www.toshibadirect.com/td/b2c/home.to
    Best regards

  • Acrobat doesn't recognize my serial number

    My serial number isn't recognized by acrobat and therefore unable to activate

    Hi Joe,
    I can only see Acrobat 7 and 9 Std. serial numbers registered to your account.
    Make sure you are using the 9 Std serial no. on the 9 Std. software installer not the 9 Pro else it will not recognize the serial number.
    Moreover the 9 Std. license is an upgrade one so when you key in the serial number it will prompt you to enter the Acrobat 7 serial number, so keep both the serial numbers handy.
    Regards,
    Rave

  • Apple support page doesn't recognize my serial number of my iphone 5. Instead it have another iPhone 5 serial number that I don't know where it comes from

    I was reading on the internet that Apple just made an iPhone 5 battery replacement program and that I need to provide the serial number to see if my iPhone cualify for the replacement. So i went to the support page where i found the link to the replacement program and just need to put my iPhone serial number and see if it cualify something that i was sure it will because the one that were affected are the one that where bought between septermber 2012 (the month i bought it) and january 2013. When i click submit i got a message that says .
    When i saw that "I already replaced the battery" I log in to my account on the support page and I didn't found my actual and only iPhone 5 i have registered in my products, BUT i have another iPhone 5 case open and 3 services to that iPhone 5 i don't know and its not mine. That iPhone have another very different serial number and when i check the services they have done are from an Apple Store in California and I from Puerto Rico.
    Can someone explain me what to do or anyone have this same problem, tell me
    Thanks in advance.

    It's possible that if they serviced your phone before, they replaced the entire unit making you ineligible for the battery replacement. Have you had your iPhone replaced thought Applecare recently?
    Hope that helps.

  • Adobe doesn't recognize my serial number for photoshop CS and can't download CS3

    Please help

    Check with Customer Care. They may allow you to activate the upgrade using the Challenge Code method.
    Apparently, Adobe has a challenge code system.  So, if you have the old serial number from the upgrade and you call customer support.  Customer support has a challenge code procedure where they give you a code that overrides the problem.  Unfortunately, it took me 5 calls to customer support before I found someone who knew how to do it.  The key term is "Challenge Code"
    800-833-6687
    Monday—Friday, 5am—7pm PT
    or
    866-772-3623
    Or try a chat session Contact Customer Care

  • Can't install update CS6, it doesn't recognize the serial number of CS5 that is installed

    Does anyone know how to fix this?

    Can you explain more regarding what the problem is?  CS6 is not an update to CS5, it is a new version.  A CS5 serial number will not work for CS6 unless you are installing CS6 as an upgrade and are using CS5 as the qualifying version.  If CS5 is installed then its serial number should not be required for installing CS6 as an upgrade.

  • How can my MacBook recognize its serial number again?

    My MacBook (duo intel core) will not recognize its serail number.
    I had the logic board exchanged last year because the old one broke down. I learned just recently that the serial number was not reinstalled again, because I want to use automatic DHCP to get an IP in our new local network. There the MacBook is registered with its serial number. But it can't get the IP-address since it doesn't recognize its serial number. Instead the system profiler will show (language is german):
    Seriennummer: SystemSerialNumb
    How can I reinstall the serial number?

    Hi
    You can't, unfortunately - this should have been done at Apple.
    The network has no way to find out the serial number of attached computers, even if it did have one. More commonly, a machine's MAC address (ethernet or wireless ID) is used to identify it. You can find out this information through System Profiler.
    Matt

  • I bought lightroom 4 in march'14 and i was using it in pc now i want to install it in mac but it doesn't accept my serial number what can i do

    i bought lightroom 4 in march'14, i was using it in pc but now i have mac and it doesn't accept the serial number. What can i do

    Make sure you are using the correct serial number starting 1160 (24 digits comprising all numbers and no letters)
    If in doubt you can check from your PC version. Launch LR and from the menu click:
    Help >> System Info

  • I got a new laptop. Downloaded PSE 7 from Adobe site. It won't recognize my serial number.

    I got a new laptop and downloaded PSE7 from the Adobe website. However, it won't recognize my serial number. I tried chat, they asked for the serial number and said it should work. But it doesn't. I type in the serial number and a red X shows behind the number

    I used this link and downloaded PSE 7.  Download Photoshop Elements products | 9, 8, 7
    I was on Adobe chat for over 45 minutes, agent said they were checking something and then I got a message that my chat session was ended.

  • I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

    I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

    When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.

  • Product Registration doesn't accept the Serial Number of my Time Capsule

    Hi,
    I've bought a Time Capsule 500GB a couple of months ago (at Apple Store - Fort Lauderdale) and several times I've tried to register it's Serial Number at Apple's Product Registration website. I always get the same error when I type the SN: "We could not recognize the serial number you entered. Please re-enter it, making sure each letter or number is correct."
    The problem is that I've checked the SN several times (physically at the bottom o TC and via AirPort Utility) and the SN is CORRECT.
    Have anyone faced this problem before?

    I just had this problem today. I received my TC for Christmas and my parents bought it a week before the holiday from my local apple store (Norfolk, VA). I have been having other problems with my TC and wanted to get online support, that's when I first discovered the problem with the SN. I attempted to register it online with my already existing apple ID and it still didn't work. I finally called tech support. I didn't tell the guy I was having problems registering it with the SN, he typed it into his computer and didn't say anything. After attempting to trouble shoot my other problem I told him about the issue with the SN. He did say that when he put in my current SN that it brought up a message saying that there was "no support" for my TC. I had read that there is complimentary phone support for a certain amount of time for Mac computers and iPhones, but I guess there is not for the TC (what BS!!). Either that or he kept saying that my parents must have "bought it early." I didn't ask this, but I should have, if that meant that there was no warranty on it?? But anyhoo, long story short (sorry for rambling) because he put in my SN and my existing information it automatically registered everything and when I logged back onto apple.com and went to get online support (because the problem wasn't fixed) my TC was now listed as my registered products. You may just have to call like I did. I have no clue why though??

  • HT2452 My iMac was stolen the receipt doesn't have the serial number but I did register the computer when I purchased it how do I get the serial number

    My iMac was stolen the receipt doesn't have the serial number but I did register the computer so Aplle must have a record of it. How do I get it.

    Go to the Apple website and your support profile. It should list that iMac and the serial number for it. You'll need your Apple ID and password for that Apple ID.

  • HT1349 help!  Apple does not recognize my serial number

    I have an imac that I purchased a little less than year ago and today decided to purchase apple protection plan.  As I was trying to enter my serial number listed on the bottom of my imac, I was given an error message stating apple does not recognize my serial number.  I double and triple checked making sure I entered everything correctly, including going into "about this mac" from the pulldown menu and copying and pasting the serial number that way but STILL it is not recognized... tried to contact customer service but it went dead after being on hold several times so I tried using the email method but can't submit my question because..... you guessed it, my SERIAL number is incorrect and NOT recognized.  Anyone have similar issues?  help!

    Have you contacted the vendor or seller from whom you purchased the computer?

  • Again Help me.When I try install Adobe Creative Suite 6 Design&Web Premium (education Edition) to my laptop it doesn't accept the serial number?

    One year ago I install that Adobe Creative Suite 6 Design&Web Premium (education Edition) to my table desktop and it works fine,
    but now I want install that to my laptop and I haven't installed it on any other but it doesn't accept the serial number?
    What  can I do? can I have another serial number? Or what?
    sari

    if you purchased from or registered with adobe, you may be able to retrieve your serial numbers by checking the account used to buy/register, Adobe ID
    or if you have your disc box and documents, Find your serial number quickly
    or if your cs6 is currently installed on a pc, Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

  • Lightroom 5 keeps asking for my serial number. Help me stop this madness!

    I have the latest version of lightroom 5. My copy is constantly asking me to enter my serial number. It does not ask me everytime I launch LR, but maybe every 5 to 8 times I open LR.
    I am on a windows 7 laptop.
    Can someone please help me?
    Thank you

    I had a problem with that post. While it is pretty exhaustive, at first there was a major problem that baffled me. So if anyone is  having trouble with the instructions here http://forums.adobe.com/thread/800907?tstart=0 , here is what happened to me and how I got past it.
    My problem was that I had been told by Lightroom about 10 times to enter my serial number. I was so fed up on the tenth time, I immediately quit Lightroom and tried to search the internet for answers. I came across the post above but could not get it to work. Why? because the post/link above asks one to search, in a couple of different folders, for a file called "Lightroom 5.0 Registration.lrreg" (because I have version 5 of the software, your number may be different).
    Well I searched and searched both of the locations it told me to look in and I could not find that file. There were no other instructions about what to do if the file did not exist.
    It took me about a day to realize that the reason I could not find the file was because on the tenth time Lightroom asked me to enter my serial number, I instead closed the program out of frustration. What I needed to do was reenter my serial number AGAIN, then the file would show up.
    When I realized that, I easily found the registration file which allowed me to follow the directions in the post/link above.
    So the moral of the story is to re-enter your serial number before searching for the file.
    I should have realized this earlier, but I was just so frustrated with re-entering my serial number, I decided I was going to solve the problem first before entering that dam long number AGAIN.
    Thank you dj_paige for pointing out the article and leading me back to it.

Maybe you are looking for

  • Second hand purchase. how to change users

    I bought a second hand macbook air 11. How do I change the previous owner user name on the main hard disk to mine?

  • How do I remove the WiseConvert B Community toolbar from Firefox?

    How do I remove the WiseConvert B Community toolbar from Firefox? It has suddenly appeared and even though I open FireFox > View>Toolbars> deselect Wise Convert etc. it reappears when I reopen FireFox. Can't find anything in any of my files about it.

  • Safari 5 crashes

    I have read all of the other safari 5 crash threads and followed all the steps in them as best I can, but I safari still crashes. Any ideas, I am about to quit using safari all together if I cannot get this figured out. Process: Safari [179] Path: /A

  • Syncing contacts to OUTLOOK changes the display format

    When I sync to OUTLOOK, the names show up as LAST, FIRST...even though I have set it to be FIRST, LAST in OUTLOOK....and does anyone know of conduit or syncing software that will change the fields in OUTLOOK to be the same as in iPhone (or vice versa

  • MPEG2 Export fail

    Can anyone help? I'm exporting a movie from iMovie 6HD primarily to keep in edited archive format, so pretty high settings (2 pass VBR, about 7M/b). This movie has chapters, and has worked perfectly in iDVD etc. BUT, when I export from iMovie it hang