Lightroom License problems

I have a licensed copy of lightroom 5 bought more than 1 year ago, but since last month, when a try to edit pictures, I get a message telling that this module is not activated and that I need to renew my bonus to activate it.... What is happening? What have changed? I am trying to fin where to introduce mi license in the application menus, but cannot find where... thanks!

The behavior you are describing is what happens when you install from the creative cloud but you have a standalone license. If that is what you have done then it will be necessary for you to uninstall Lightroom and then download and install from this website:
Product updates

Similar Messages

  • Lightroom license problem

    Hello!
    Under My Plan and Products I've a license for Lightroom 5 with my serial number. But when I install it and tried to License my software it say Serial Number invalid. What is happening???
    Have a nice day

    You might be trying to install a Creative Cloud version.  Download thru the following page and see if it works...
    Lightroom - all versions
    Windows
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
    Mac
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

  • How to Re-activate my lightroom license after a system crash ?

    Hi My computer crashed and I was forced to reformat my drives. How can I register my License as it is still active.  This prevents me from using Lightroom

    Hi Keith
    A short desciption of my problem
    History
            Installed Lightroom on my Zbook and activated my serial number
            Windows crashed and reciovery failed
            Format harddrive & re-install windows
            Downloaded Lightroom via free abode cloud interface (Dec/Jan)
            Could use lightroom  until February
            Lightroom develop is inactivated ( I can see all my pictures in the Library mode)
            When I punch in my serial nr for lightroom I get the message that it is already active
    I presume that the issue is that it seems that I am trying to active my license again ?
    Best regards
    Berne
    Från: Keith_Reeder 
    Skickat: den 12 mars 2015 14:18
    Till: Berne Parborg
    Ämne:  How to Re-activate my lightroom license after a system crash ?
    How to Re-activate my lightroom license after a system crash ?
    created by Keith_Reeder <https://forums.adobe.com/people/Keith_Reeder>  in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/7282701#7282701>

  • New hard drive and photoshop license problem

    I have a Dell Inspiron 6000 with a 1.5 Ghz Pentium processor, 2 GB of RAM, and Win Xp/Pro SP3.
    The hard drive in this computer failed, and it has been replaced.  I used an image backup from Acronis True Image 10 to "restore" the new disk.
    Now, when I try to open Phostoshop CS2, I receive a message that the license is no longer valid (I have been using this version of Photoshop for a long time).
    I don't have this problem with InDesign CS3 (v. 5.0.2), FrameMaker 7.2b144, or Acrobat 8.1.6.
    I didn't find any helpful info on the "Product Activation" web page.
    I tried a forum search and a search of Adobe.com using the search criteria "new hard drive and photoshop license problem."
    The only relevant item I could find is this:
    "Backup and restoration of your system using standard tools do not require reactivation. While reactivation after backing up or restoring the system was required in early versions of Adobe software (such as Adobe Photoshop® CS), Adobe has continued to improve the activation process with new technology that eliminates the need to reactivate after system restoration. In complex situations where the system is being upgraded, we recommend deactivating the Adobe software before commencing the system upgrade. Once the system upgrade is completed, the subsequent install/restore will require reactivation, which is typically accomplished without difficulty and is completely transparent to the user."
    So does that mean I have to "reactivate" Photoshop CS2?  If so, do I use the Activation window that is displayed when I open Photoshop?  The serial number has 20 characters.  Will the Adobe (re)activation recognize this old serial number?  If not, what do I have to do to get this product usable again?
    Please help.

    >replaced your hard drive and CS2 DRM is looking for the old hard drive number and not finding it
    Interesting... I use http://www.terabyteunlimited.com/image-for-linux.htm which creates a bootable CD and runs outside of Windoze
    I have made image files and loaded those files to a new hard drive (I use drive swap hardware to make a backup and create a new drive every time I install or uninstall major software) and have never had any program complain about needing activation
    But, since the program I use is Linux on a bootable CD, it copies EVERYTHING on a hard drive, even the hidden registration areas as far as I can tell, so when I do a restore to a new drive, everything is put on the new drive

  • Hi, please help me. Bought lightroom license but was using the free and the mode of revelation is still blocked, already desistalei and installed again on my PC but the revelation mode remains disabled. What should I do? Tks

    Hi, please help me. Bought lightroom license but was using the free and the mode of revelation is still blocked, already desistalei and installed again on my PC but the revelation mode remains disabled. What should I do? Tks

    Reset the PRAM
    Reinstall the operating system from the dvd (you will not loose your data)

  • Old Mac died. Have PE 9 and while it installs I get a licensing problem I have the original discs and the serial

    Old Mac died. Have PE 9 and while it installs I get a licensing problem I have the original discs and the serial.  How do I fix this?  I don't need the new version and I just want to use what I have already paid for. Error 213:5

    Did you migrate over the data from your old computer? If so, there's probably something you brought over that knows it's not on the same hardware as before. In that case you need to run this:
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    and then go around and manually remove all the bits and bobs, not just from applications but also from hard drive>library>application support>adobe and from your username>library>preferences. Spotlight will not help you. You have to go looking on your own.
    If that's not it--you just a message that you've used up your activations, you need activation support:
    Activation & Deactivation Help
    Start a chat session and they can get you straightened out.

  • License Problem .. what do I need ...

    Dear all !
    I have some license problems .. and want kindly ask for
    advise ..
    I had time fixed license which works fine ..
    and then I got an update for the license ..
    and merged the old and the new license with
    the updateLicensefile.sh script ..
    But when I start a container with > startWebLogic.sh
    I got WebLogic: license has expired on Thu Sep 13 12:00:00 CEST 2001!
    . and he seems not recognize the new license ..
    So I tried to check which parts are missing ..
    Expried is Connector, QASuite .. do I need them ?
    For WebLogic, "SSL/Export, 2PC, In-memory Replication - Servlet,
    In-memory Replication - EJB. EJB 1.1, EJB 2.0, JMS, Cluster,
    Clustered JMS, jDrivers ..I have new licenses .. but
    they are in a new license-group .. not
    longer in release="6.1"
    <license-group format="1.0" product="WebLogic Server" release="*">
    So I'm really confused, what to do .. and
    what is the missing license ?
    My customer number is : DEU100683
    Can anybody be so kind to help me out of this ?
    The other question is, does BEA also provide normal
    access to the newsgroups via nntp .. I would
    prefer this .. which one is the nntp server ?
    Thanks a lot !
         Frank

    Frank,
    The java weblogic.Admin LICENSES utility lists the license that the server
    is using.
    If you had multiple licenses and did not know which one was being picked
    this utility will help you.
    http://e-docs.bea.com/wls/docs61//////adminguide/cli.html#1134397
    Regarding the documentation error can you paste the url where you found the
    error. I will make sure I inform the person responsible for that.
    Regarding the information returned by the license utility I will follow up
    with Engineering to check if it would be possible to change the format
    returned.
    Thanks
    Raj Alagumalai
    Frank Grützmacher <[email protected]> wrote in
    news:[email protected]:
    >
    >
    Raj Alagumalai wrote:
    Frank ,
    Regarding the UpdateLicense-script issue, the order in which the new
    license is appended should not matter. As long as the server is able
    to read the information from that file.
    Please refer to this url for more information on the showLicenses
    utility. This utility will provide information on what license the
    server is using.
    http://e-docs.bea.com/wls/docs61/////adminguide/utils.html#1117307
    Hope this information helpsDear Raj !
    Thanks a lot at first ..
    but :
    java utils.showLicenses .. doesn't really help , because
    on the workstation it brings me : java.lang.NullPointerException ..
    without
    any further information and without stack trace ( this should be added
    of course )
    I also used .. weblogic.Admin which works to show the licens
    information ..
    but t seems only to list the contents of the license.bea in another way
    not whether any of the liences makes sense and is valid ..
    Then I also tried :
    java utils.writeLicense ..
    not very helpful too in this case .. also list only
    the contents .. something like : you have a valid license
    until xxx .. of this yyy components would help
    more ..
    BTW .. the documentation is wrong .. the Property is : bea.home ..
    not bea.system.home .. and the example on a unix console with
    -Dbea.home=d:\bea60 shows two things
    a) this was not updated for 6.1 ..
    b) you differ not , whether you are on unix or dos .. but you should
    But this is all not important .. shows only that also BEA if far away
    from being perfect,
    this is from a developer point of view good .. because everyone is
    failing somehow
    every day .. but the license problem should not occure !
    I sent the problem on Thuesday to the support , to see what can be done
    so far no answer !
    Thanks again for your kind help and hints !
    Frank

  • 2012 Licensing Problem

    I would like to make everyone aware of an issue with RDS and the FIX from Microsoft services which I consider unacceptable.
    The setup is as follows. One 2012 DC with Terminal server licensing installed. Two 2012 servers with RDS enabled. Take note that RDS was NOT deployed using the wizard as there is no need
    for all of the resources of a server farm for 2 servers. On each of the RDS enabled servers, group policey was used to enable and specify the RDS server and licensing mode. The RD Licensing Diagnoser was used to verify, and report that no licensing
    problems for the Remote Desktop Session Host Server existed, and the tray icon that reports that you are running a trial version of RDS does NOT appear.
    Advance forward a few months and users start reporting that they cannot login and that they are receiving “The remote session was disconnected because there are no RDS license servers available
    to provide a license."
    After doing all that I could I filed a case with Microsoft Support at the Highest Level Possible. After a month I finally was able to talk to someone. After 2 more weeks, here is the solution
    they gave me….
    Open the registry, Navigate to HKLM\System\CurrentControlSet\Control\TerminalServer\RCM
    Delete the GracePeriod Key
    Reboot
    This continues to occur every few months. I wish someone at MS would FIX the problem.
    Lee

    sure.
    i have 5x 2012 RDS farms, nearly identical in configuration dispersed throughout the globe, each farm has:
    2x RDSH
    1x RDCB, RDWeb, RDLicense server with 2012 CALs deployed as User Mode
    We are pointing directly to the license server in our collection settings (only 1 collection per farm) and also again via GPO settings to override license server auto discovery options
    These systems were rolled out using scenario-based installs so while RDWeb is there, it's not actually being used (nothing published to it), users are leveraging session-based desktops via RDP client both internally and externally
    systems are all domain joined, we're still on 2003 functional level in AD
    i first encountered this issue around the 120 days mark after the first farm went into production, we saw that users could not login and event ID 1130 was being thrown for every login attempt.
    i saw this article and followed the steps to resolve it:
    http://www.360ict.nl/blog/no-remote-desktop-licence-server-availible-on-rd-session-host-server-2012/
    however, after another 120 days passed, i ran into the same issue again, realizing this was not a permanent fix.  after just opening the case with MS on this a couple of weeks ago, they've told me it's a bug and so for now, i proactively purge the
    L$RTMTIMEBOMB_nnnn key under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod, i restart
    TermService so i don't have to reboot the whole box and it's fine for another 120 days
    during the issue and even when it's not occurring, licensing diagnostics come up clean, i haven't taken a report while the issue is occurring but when it's not occurring the reports  show CALs being assigned to all users by the license server.
    basically, it seems like even though we have a license server that is activated with user CALs, the Review section shows green checks under both sections, and reporting is fine - the system is stuck in 120 day trial mode for some reason.
    now MS did say they know about this and they're working on a fix, hopefully not to just get me off the phone, but they didn't have a different workaround and advised that i continue doing what i'm doing.
    what i don't really understand is that when i remove the L$RTMTIMEBOMB_nnnn
    key from the registry, it gets recreated upon the first user logon that has to go talk to the license server. in a working 2012 environment, should this key even exist if an active license server is already available?

  • As soon as I try to open PDF a "licensing problem" screen appears...

    I have reinstalled reader software but get the same message.

    Hey -
    Thanks for taking the trouble to respond - appreciated. I did post the details you requested and sent you IM about that. Anyway, the problem
    appears to have fixed itself as soon as I opened Acrobat9 Pro it
    reconfigured itself and everything is working again!
    _Den
    Date: Mon, 5 Dec 2011 20:22:47 -0700
    From: [email protected]
    To: [email protected]
    Subject: As soon as I try to open PDF a "licensing problem" screen appears...
        Re: As soon as I try to open PDF a "licensing problem" screen appears...
        created by ʇɐb ɹəuəllıʍ in Adobe Reader - View the full discussion
    What is your operating system? Can you post a screenshot of that screen?
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4065853#4065853
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4065853#4065853. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Adobe Reader by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Photoshop Element 9 is not running on my new Dell E7240 laptop. Erreur :231:10. How can y solve the problem. Is it a license problem? My PC is very new, and PS9 is al little bit older.

    Photoshop Element 9 is not running on my new Dell E7240 laptop. Erreur :231:10. How can y solve the problem. Is it a license problem? My PC is very new, and PS9 is al little bit older.

    fixed with this method:
    http://bbs.archlinux.org/viewtopic.php?pid=319710

  • Can you convert a full Lightroom license to a Creative Cloud membership?

    I purchased a Lightroom license earlier this year (in April 2014) and am now thinking about signing up for the $9.99/month Lightroom/PS Creative Cloud membership. Do you know if Adobe allows you to convert a previously purchased product to a Creative Cloud membership?

    There is no direct way of transferring one subscription type to another - you would have to phone or otherwise contact Adobe directly, and negotiate a transfer, if they are willing.

  • MSSQLServer license Problem

    I have downloaded WLSERVER6.1 for evaluation and when i try to run database connectivity from SQLServer200 it gives the license problem.The error is like thisjava.sql.SQLexception: $$$$$$$ License Exception $$$$$$$Missing License file for: Weblogic Server 6.1$$$$$$$$$ License Exception $$$$$$$$$$$$$$So any one can help

    Make sure you add the bea home (folder in which you will find license.bea
    file) to your classpath.
    "Fahad" <[email protected]> wrote in message
    news:3b8269ed$[email protected]..
    I have downloaded WLSERVER6.1 for evaluation and when i try to rundatabase connectivity from SQLServer200 it gives the license problem.The
    error is like thisjava.sql.SQLexception: $$$$$$$ License Exception
    $$$$$$$Missing License file for: Weblogic Server 6.1$$$$$$$$$ License
    Exception $$$$$$$$$$$$$$So any one can help

  • JCom License Problems on WLS 7.0

    I've read through the various threads posted here on people hitting licensing problems
    with JCom. Unfortunately, I seem to be having the same problem however the workarounds
    suggested by others don't seem to be solving my problems.
    I'm trying to get a bare bones example of a Java2Com application running. I'm
    using WebLogic 7.0 SP1 on Win2k. Whenever I run my example, I get the following
    error:
    J-Integra 1.5.0 SB004 Copyright (C) 1999-2001 Intrinsyc Software Inc. http://www.intrinsyc.com/j-integra/
    java.lang.RuntimeException: No valid licensing information found.
    java.lang.ExceptionInInitializerError: java.lang.RuntimeException: No valid licensing
    information found.
    Can someone please give me a step-by-step breakdown as to what I'm supposed to
    do to get JCom working?
    Thanks,
    Brian.

    I've read through the various threads posted here on people hitting licensing problems
    with JCom. Unfortunately, I seem to be having the same problem however the workarounds
    suggested by others don't seem to be solving my problems.
    I'm trying to get a bare bones example of a Java2Com application running. I'm
    using WebLogic 7.0 SP1 on Win2k. Whenever I run my example, I get the following
    error:
    J-Integra 1.5.0 SB004 Copyright (C) 1999-2001 Intrinsyc Software Inc. http://www.intrinsyc.com/j-integra/
    java.lang.RuntimeException: No valid licensing information found.
    java.lang.ExceptionInInitializerError: java.lang.RuntimeException: No valid licensing
    information found.
    Can someone please give me a step-by-step breakdown as to what I'm supposed to
    do to get JCom working?
    Thanks,
    Brian.

  • Audio and Licensing Problems

       I recorded a clip 1 hr and 50 min long using Sony PMW-EX1 in SD to On Location, exported the file in m2t format to external hard drive, then imported to Pre Pro CS3 on my editing computer.  I loaded the clip into time line to begin editing and the first 30 min of audio played normally, then it started over to the beginning.  The last 30 mins. of audio were lost.  The 1 hr and 50 min. of video was normal.  There is nothing wrong with the clip- it plays normally in Nero Show, and plays normally in On Location.  This has happended to me before and I reshot the clip and all was well.  This one can't be reshot. .
       I tried making a new preferences file- no help.  I then reinstalled Pre Pro- no help.  I tried reloading the clip .several times- no help.  I reinstalled Pre Pro again- oops- now my license has stopped working.  I've tried phone support several times, and I've tried web support.  Phone support said they would call me back- they didn't.  Web support suggested downloading and following the steps of an article from their knowledgebase (KB401528).  I did so and this didn't work.  When I went back to the article the message said this article doesn't exist.  Now there's a problem with the website that won't let me submit messages- they disappear  and aren't received.  It seems all modes of communication with tech support are blocked.
       I'm really frustrated with Adobe Support.  I see a letter explaining there are problems with tech support- no kidding.  Does anyone out there have any suggestions?  This is a commercial project with a very fast approaching deadline- all suggestions would be appreciated.  First issue is to fix license problem because Pre Pro won't even open.  Also need fix with audio problem.  Thanks-  Dorian

    Dorian,
    I take this to mean that you have one internal HDD (Hard Disk Drive), your C:\. It contains all of your OS and programs, plus your Windows Virtual Memory (Page File). All of your media, your Project and your Scratch Disks are on your external. Is that correct?
    What is the connection type for that external, i.e. USB 2.0, FireWire 400 (IEEE-1394), FW-800 (IEEE-1394b) or eSATA?
    USB 2.0 will yield really poor performance, and many have had issues using externals with this connection. FW-400 is a bit better, and likely a touch more stable, but FW-800, and especially eSATA, are much better to edit to/from. I use a bank of FW-800 externals, as I swap Projects between several computers and have not had an issue, plus the speed is OK.
    Sorry to hit you with confusing questions. I'll break things down a bit more, and try not to use as much jargon in the future.
    Good luck,
    Hunt
    Message was edited by: the_wine_snob - Edited typo

  • Week 6:  No satisfactory resolution on licensing problem

    In early November, presumably after the cyberattacks that targeted Adobe earlier this Fall, we received a notice  indicating a problem processing the monthly payment for my Creative Cloud license.  We provided new corporate credit card info for billing, but it never successfully renewed our license.  Last week, we discovered that the license had expired, locking me out of my Creative Cloud products.  Despite notifications from Adobe Support that the problem had been resolved, I am still unable to reliably access the Creative Cloud software. 
    I've tried logging out of the Creative Cloud client, then logging back in a few times.  That allowed me to open either InDesign, Acrobat, or Photoshop once.  Thereafter, and for all other products, I continue get the following sequence of messages:  (1) Renew your subscription.  If you've already renewed, press "try again"; (2) Thank you, your subscription is now active - press "continue" use your product, (3) Renew your subscriptio.  If you've already renewed, press "try again" . . ." and so on, ad infinitum.  Occasionally, I will get an "Adobe Software License Agreement" splash screen that temporarily lets me access the software, but stops working again once I exit the program and try to relaunch.
    I'm so confused.  Can someone please assist?  I just can't afford to lose yet ANOTHER week of work because of licensing problems.

    In early November, presumably after the cyberattacks that targeted Adobe earlier this Fall, we received a notice  indicating a problem processing the monthly payment for my Creative Cloud license.  We provided new corporate credit card info for billing, but it never successfully renewed our license.  Last week, we discovered that the license had expired, locking me out of my Creative Cloud products.  Despite notifications from Adobe Support that the problem had been resolved, I am still unable to reliably access the Creative Cloud software. 
    I've tried logging out of the Creative Cloud client, then logging back in a few times.  That allowed me to open either InDesign, Acrobat, or Photoshop once.  Thereafter, and for all other products, I continue get the following sequence of messages:  (1) Renew your subscription.  If you've already renewed, press "try again"; (2) Thank you, your subscription is now active - press "continue" use your product, (3) Renew your subscriptio.  If you've already renewed, press "try again" . . ." and so on, ad infinitum.  Occasionally, I will get an "Adobe Software License Agreement" splash screen that temporarily lets me access the software, but stops working again once I exit the program and try to relaunch.
    I'm so confused.  Can someone please assist?  I just can't afford to lose yet ANOTHER week of work because of licensing problems.

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