Lightroom mobile issues

I have started to use lightroom mobile and have it installed on an iPhone, i have tested it with 1 picture to see if it syncs across all devices, it seems not to like my mac mini desktop, it works on the macbook pro no problem, in the collections i have a file named "from lr mobile" and within that one called iPhone photos, all good on the MBP, why does this same file not appear on my mac mini even though it says sync is on

Do you have one cataloge shared on your 2 mac devices? Or are you trying to sync to different catalogs? - Guido

Similar Messages

  • Lightroom 5.5 & Lightroom Mobile (iPhone 5) Sync Issues

    So far I have been having nothing but issues getting Lightroom Mobile and Lightroom 5.5 to sync with one another.  This is admittedly the first time I've tried this since I don't have the iPad version.  I tried a sync yesterday for the first time from my phone and had an import of around 650 images and I had set Lightroom Mobile to sync only over Wifi.  Started syncing ok, but I guess I roamed away from my Wifi for a bit and that completely messed up the sync process.  Not only did it not finish the sync, but it somehow corrupted the app to the point where the entire app had to be deleted from the iPhone 5 and re-installed.
    This seemed to just present more problems for Lightroom.  There appears to be a default album called "iPhone Photos" that seems to never be found again through setup of a new instance of Lightroom.  Instead, I my account is now up to "iPhone Photos 4" now in the count.  In addition, only about 600 of the 650 photos synced up to the cloud and now Lightroom 5.5 for the desktop is stuck with 210 photos left to import and my computer has been sitting like this for close to an hour this morning.  Is there anyway to troubleshoot what is going on or to completely reset one's Lightroom account to start this back to the beginning.  So far this is a very frustrating update for something that sounded so promising to begin with.

    Greule,
    When the sync was interrupted on the iPhone the application suddenly crashed.  I attempted to re-open and was presented with a crash report pop up window that asked me to send a report or not send.  Unfortunately, that pop-up forced the app to shut down.  I then tried a manual force close of the iPhone app, (double click the home button and swipe the app away from memory) and while the app appeared to re-launch itself from scratch, it ended up at that report send pop up and shut down.  In the end, I was forced to go to the data management settings in the iPhone and attempted to delete the data and in the end, I deleted the app and re-downloaded from the app store to fix.
    I did just do the "Delete all Data" from the Desktop preferences and it seems it cleared out the collection that was online.  I tried to setup a new collection with the same name, but it appears that the Lightroom online library is preventing name duplication even when another catalog with the same name no longer exists in the account and ended up with an incremental number increase on the collection name.  Now that the collection is gone, if I try to re-sync with my Photo Library from my iPhone will it act as a traditional Lightroom import where duplicate files are scanned for before import?  Or do I have to manage that?
    To be honest, I was hoping for this to be an advanced replacement of the Photo Stream feature from Apple, but is that what this is supposed to be?

  • Lightroom mobile performance and "previous" button issues

    I am considering subscribing to Lightroom mobile for iPad so I decided to give it a trial run with 2000+ photos sync-ed (iPad 3, Nikon D7000 raw files). The performance is awful!
    Browsing through the images is fairly decent. Flagging also does a good job and seems that export works fine, but that is as far as I would go in praising the app.
    Downloading from the cloud for offline use takes time (for sure my internet connection's bandwidth is not the problem) and the app does not sync files for offline use when the iPad locks. I had to change the iPad lock settings to "never" in order to be able to download the full set of images. The iPad went from 50% battery to 10% just to download the files. That long it took, with the brightness dimmed to the minimum.
    With all other apps closed on the iPad (and offline from CC), it takes 2 to 5 seconds for loading the adjustment values (not to render the image) when moving to a new image (all image info off: exposure settings and histogram).
    When using basic adjustments and crop I have found it very difficult to apply the same settings to the next image. Simply the Previous button is inactive. Browsing back and forth seems to activate this button at random times. But clicking on it and selecting "Everything from previous" does not bring any settings. Neither the basic adjustments, nor the crop settings. Although the image seems to be re-rendering.
    In this case above, once the "Previous" button is reactivated, clicking on it highlights the selection (e.g. "Everything from previous") but no settings are applied. The menu does not close. I can click on "everything from" or "basic tones from" and they get highlighted but nothing happens. The menu does not close. Extremely annoying.
    Same thing for the Reset menu. Sometimes it works sometimes not. I have managed (again at random times) to reset the image to the import settings, browse back and forward to other images, return to the image and then apply the settings from previous photo successfully. But only if I wait 2-3 seconds after the "Previous" menu pops-up.
    When I hit the Reset -> All menu and then Previous -> "Everything", the image seems to only receive distortion correction (applied on the desktop to all photos upon import). No other settings are applied (basic adjustments or crop).
    When connected to CC, performance degrades even more as it seems that the app is checking for updated settings to the file. It adds an additional 2-3 seconds per image...
    Is there a fix in the works for these annoyances? At the current stage of the app, I do not consider subscribing to Creative Cloud as the app is basically unusable for batch processing.
    It would be best if the app would be optimised for batch processing as at the moment it seems as poor as the Photos app on the iPad (with some versatility in terms of the settings that can be tweaked). Any target date for a future update? My trial expires in 20 days or so and I am not impressed for now.
    I am not bothered by the slow rendering of the images on my device (for sure the iPad Air would do a better job) but the user interface is extremely slow and unusable. I have managed to edit 135 photos in 2 weekend days (roughly 4 hours of use). Very disappointed.

    Hi,
    thank you for your feedback.
    Previous... will only be active if the two images (previous one) and the present have different adjustments.
    Some more answers inline:
    In this case above, once the "Previous" button is reactivated, clicking on it highlights the selection (e.g. "Everything from previous") but no settings are applied. The menu does not close. I can click on "everything from" or "basic tones from" and they get highlighted but nothing happens. The menu does not close. Extremely annoying.
    The Previous... menu will not close automatically once one of its options has been chosen. Btw. do the small thumbnails visually differ from another (Basic tones and Everything)?
    Same thing for the Reset menu. Sometimes it works sometimes not. I have managed (again at random times) to reset the image to the import settings, browse back and forward to other images, return to the image and then apply the settings from previous photo successfully. But only if I wait 2-3 seconds after the "Previous" menu pops-up.
    Reset to Import is only visible if you have done any changes to the image. When you mention that it sometimes doesn't work - is the problem that it's not enabled at all?
    When using basic adjustments and crop I have found it very difficult to apply the same settings to the next image. Simply the Previous button is inactive. Browsing back and forth seems to activate this button at random times. But clicking on it and selecting "Everything from previous" does not bring any settings. Neither the basic adjustments, nor the crop settings. Although the image seems to be re-rendering.
    It would be nice if you could give us some more info on this case. Since I have a problem reproducing this issue, could you please let us know if you have many applications in the background? How much free space do you have on your device?
    Does a restart of the device help (in some cases it can)?
    When I hit the Reset -> All menu and then Previous -> "Everything", the image seems to only receive distortion correction (applied on the desktop to all photos upon import). No other settings are applied (basic adjustments or crop).
    Are you doing Previous->Everything this on the same image that you reset?
    thanks,
    Ignacio

  • I have an issue login into lightroom mobile on my desktop, it keeps coming up with  Lightroom has experienced an unexpected sign in failure. Please try again later.(Attempt to index a nil value can anyone ahead some light on this please?

    I have an issue login into lightroom mobile on my desktop, it keeps coming up with  Lightroom has experienced an unexpected sign in failure. Please try again later.(Attempt to index a nil value can anyone ahead some light on this please?

    Have you tried this workaround?...Error: "Unexpected Sign in failure...nil value" when syncing to Lightroom mobile | Mac OS

  • Lightroom mobile trial expired issue

    I have CC Master and in my installation of Lightroom, it only tells "Lightroom Mobile Trial Expired". Same in iPad. "Your trial period has ended"
    I installed it way back almost right away, when it was announced. I also posted a note on a forum about this, and the guy said this would be fixed well before trial was over.
    I mean: come on! Someone already said that this is a thing Adobe is working on and that it should be resolved well before trial period is over. Well it is not!
    Could you please fix this. I am fed up with all the crap I have been having with CC subscription. Not the first time I have had issues with it. Once I spent two hours with chat tech support trying to fix something that should have been just working.
    Crappy, crappy, crappy work, Adobe. I am losing my faith here, and I am not alone.

    Hello keith.
    That is not true Keith. If it is like you say I could not have the trial version and I had it during a month without any problem!
    Saludos, de margaret y un buen día.
    El 31/05/2014, a las 14:16, Keith_Reeder <[email protected]> escribió:
    Lightroom mobile trial expired issue
    created by Keith_Reeder in Photoshop Lightroom - View the full discussion
    Margaret, Mobile is only available to CC subscribers because it needs the cloud as the mechanism for syncing between Lightroom and Lightroom Mobile.
    Maybe they could say it more  explicitly, but the necessity of CC membership is pretty clearly implied (several times) by this page:
    https://helpx.adobe.com/creative-cloud/learn/start/tutorials/lightroom-mobile.html
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  • Lightroom mobile sync issues

    lightroom mobile says I gave one collection with 442 photos, however it shows one collection with 0 photos.. Help!

    Hi,
    it can take a while before they are all visible, is it still a 0?
    Just to know if I interpret it correctly - you have one collection that you added 442 photos to - but the lightroom mobile app only shows 0 as the count of the images?
    Thanks,
    Ignacio

  • Lightroom Mobile Sync - Extremely High CPU Usage/Sync Process Causes LR To Lag

    Since my other thread doesn't seem to be getting any responses, I'm pasting what I've found here. Please keep in mind I am not a beginner with Lightroom and consider myself very familiar with Lightroom's features excluding the new mobile sync.
    1st message:
    I'm on Lr 5.5 and using the 30 day trial of Adobe CC to try syncing one collection of slight more than 1000 images. Despite already having generated the Smart Previews, I can see my CPU crunching through image after image (the rolling hills pattern in the task manager) while doing the sync. I was assuming, since I already created the Smart Previews, that the sync of this collection would begin immediately and be done by simply uploading all of the existing Smart Previews. The Smart Previews folder of the catalog is 871MB and has stayed the same despite the CPU obviously doing *something*. As it is now, the sync progress is incredibly slow, almost at a pace like it's actually exporting full-res JPGs from the RAW images (as a comparison only, I know this should not be what it's actually doing).
    Another side effect of this is that I'm basically unable to use my computer for other tasks due to the high CPU utilization.
    Win 7 x64 / Lightroom 5.5
    Intel i5 2500k OC'd 4.5GHz
    16GB RAM
    SSD for OS, separate SSD for working catalog and files
    2nd message:
    As a follow up, now Lightroom thinks all 1026 photos are synced (as shown in "All Sync Photographs" portion of the Catalog though all images after the 832nd image show the sync icon per image stuck at "Building Previews for Lightroom Mobile" and the status at the top left corner has been stuck at "Syncing 194 photos" for over 12 hours. Is there no option to force another sync via Lightroom Desktop and also force the iOS app to manually refresh (perhaps by pulling down on the collections view, like refreshing via the Mail app)?
    3rd message:
    One more update, I went into Preferences and deleted all mobile data, which automatically signed me out of Adobe CC and then I signed back in. Please keep in mind the Smart Previews were long generated before even starting the trial, and I also manually generated them again (it ran through quickly since it found they were already generated) many times. Now that I'm re-syncing my collection of 1026 images, I can clearly see Lightroom using the CPU to regenerate the Smart Previews which already exist. I have no idea why it's doing this except that it's making the process of uploading the Smart Previews extremely slow. I hope this time around it will at least sync all 1026 images to the cloud.
    4th message:
    All 1026 images synced just fine and I could run through my culling workflow on the iPad/iPhone perfectly. Now I'm on a new catalog (my current workflow unfortunately uses one catalog per event) and I see the same problem: Smart Previews already generated but when syncing, Lightroom seems to re-generate them again anyway (or take up a lot of CPU simply to upload the existing Smart Previews). Can anyone else chime in on what their CPU utilization is like during the sync process when Smart Previews are already created?
    New information:
    Now I'm editing a catalog of images that is synced to Lightroom Mobile and notice that my workflow has gotten even slower between photos (relative to what it was before, this is not a discussion about how fast/slow LR should perform). Obviously Lightroom is syncing the edited settings to the cloud, but I can see my CPU running intensively (all 4 cores) on every image I edit and the CPU utilization graph looks different than before I started using LR mobile sync. It still feels like every change isn't simply syncing an SQLite database change but re-generating a Smart Preview to go with it (I'm not saying this is definitely what's happening, but something is intensively using the CPU that wasn't prior to using LR Mobile).
    For example: I only update the tint +5 on an image. I see the CPU spike up to around 30-40%, then falls back down, then back up to 100%, then back down to another smaller spike while Lightroom says "Syncing 1 photo".  I've attached a screenshot of my CPU graph when doing this edit on just one image. During this entire time, if I try to move onto edit another image, the program is noticeably slower to respond than it was prior to using LR mobile, due to the fact that there appear to be much more CPU intensive tasks running to sync the previous edit. This is proven by un-syncing the collection and immediately the lag goes away.
    I'd be happy to test/try anything you have in mind, because it's my understanding that re-syncing photos that are edited that are already in the cloud should be simply updating the database file rather than require regenerating any Smart Previews or other image data. If indeed that's what it should be doing, then some other portion of LR is causing massive CPU usage. If this continues, I will probably not choose to proceed with a subscription despite the fact that i think LR mobile adds a lot of value and boosts my workflow significantly if it wasn't causing the program to lag so badly in the process.
    I know this message was incredibly long and probably tedious to read through so thanks in advance to anyone who gets through it
    -Jeff

    Thanks for reporting. Just passed  along your info to some of our devs. One of the things that needs to be created (beside smart previews) during an initial sync are thumbnails + previews for the LrM app - Guido
    Hi Guido,
    Thanks for pointing this out. I realized the same thing when I tried syncing a collection for offline mode and found out the required space sounded more like Previews + Smart Previews rather than just the Smart Previews.
    greule wrote:
    Hi Jeff, are your images particularly large or do you make a lot of changes which you save to the original file as part of your workflow?
    The CPU usage is almost certainly from us uploading JPEG previews not the Smart Previews - particularly during develop edits as these force new JPEG previews to be sent from Lightroom desktop, but would not force new Smart Previews (unless the develop edits are modifying the original file making us think the Smart Preview is out of date) to be sent.
    Guido
    My images are full-resolution ~22mp Canon 5D Mark III RAW files so they're fairly large. Even if I only make one basic change such as exposure changes, I saw the issue. By "save to the original file" I'm assuming metadata changes such as timestamps, otherwise edits to the images aren't actually written to the original file. I'm only doing develop module edits so I shouldn't be touching the original file at all at this point in my workflow.
    I think it makes sense now that you mention that new JPEG previews need to be generated and sent to the cloud due to updated develop edits. My concern is that this seems to be done in real-time as opposed to how Lightroom Desktop works (which is to render a new Standard Preview or 1:1 Preview on demand, which means only one is being rendered at any given time while viewing it in Loupe View or possibly 2 in Compare View). If I edit, for example, 10 images quickly in a row, once the sync kicks in a few seconds later, editing the 11th image is severely hindered due to the previous 10 images' JPEG previews being rendered and sync'd to the cloud (I'm assuming the upload portion doesn't take much CPU, but the JPEG render will utilize CPU resources to the fullest if it can). Rendering Standard/1:1 Previews locally and being able to walk away while the process finishes works because it is at the start of my workflow, but having to deal with on-the-fly preview rendering while I'm editing greatly impacts my ability to edit. Perhaps there can be a way to limit max CPU utilization for background sync tasks?
    It may help to know that I'm running a dual-monitor setup, with Lightroom on a 27" 2560x1440 display maximized to fit the display (2nd display not running LR's 2nd monitor). Since I'm using a retina iPad, the optimal Standard Previews resolution should be the same at 2880 pixels.
    Thanks again for the help!

  • Fuji raw files from iPad Camera Roll to Lightroom Mobile

    I can not transfer Fuji XE2 Raw files from my iPad Camera Roll into  Lightroom Mobile. They will transfer from Lightroom 5.4 into mobile and can be edited which proves mobile can handle them. However not a lot of good for location use!
    Does anyone else have this issue? Is there another way of transferring files within the iPad other than from camera roll?

    Thanks for the quick response, although disappointing to hear. Surely that rather defeats the object!
    Once you have them on your regular computer why would you then want to transfer and edit them on an iPad? I'm off on a weeks holiday and want to work on them while away.
    There are other iPad apps that can import raw files but as I already use Lightroom I was hoping to use their mobile app.
    What a let down!!

  • Adobe Lightroom Mobile

    Anything Adobe has is pretty Good and from what I read this Apps that is now available on Android is one that is Very Popular..  It does however have a Cost of $9.99 and you'll have to use in conjunction with the Desktop App L-5  it sounds fun to try out..
    Not sure when I'll do it but if someone already has it or is going to give it the Test Drive post on here how ya Like and if its worth the $9.99 sticker Price..
    Here is the Link:  Via Droid Life  Adobe Lightroom Mobile is Now Available on Android | Droid Life

    Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).
    Removing the Sync.lrdata might fix whatever the issue is. Remove the Sync.lrdata, start Lr Desktop, and then wait until it either syncs or gets stuck again and create at this point a new Lr Desktop diagnostic log which can hopefully provide some clues.
    You can find the  sync.lrdata file here:
    On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
    On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata
    You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.
    Please send me the LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.
    Thanks,
    Guido

  • Lightroom Mobile iPhone won't import complete camera roll. Why?

    Several re-installs and crashes later, I'm still not able to bring in 900 images from my iPhone 5s' camera roll.
    Though there are something like 900 photos and videos, LR mobile only brings in about 250. And when I browse the thumbnails for those 250, many of them are just black boxes. And that was my *best* result. Earlier attempts resulted in LR crashing during the import process, with "delete and reinstall" being my only option. Even manual one by one imports after the initial import attempt of the camera roll don't seem to be working.
    I was so excited by the LR mobile sync, but the majority of my iOS photos are on my phone. Would love to get this working!

    Could you try the import after  a "Delete Data" via Lightroom Preferences->Lightroom Mobile and a resign-in.
    When you add new photos to your mobile device, Lr mobile needs to import the photos locally and send previews+metadata to the back-end. It seems that some of this data was not send.
    If you still see the issue while processing the import could you trigger a diagnostic log.
    The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client.
    Send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.
    You can trigger the log via LR Desktop prefereneces -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button
    Guido

  • Fuji X-10 RAW files in Lightroom mobile

    Hi!
    I have encountered a strange issue with files from my wive's Fuji X-10.
    I synched them to Lightroom mobile and they seem to display fine, but when I try to edit them, they get distorted and the the picture is not updated with the edit. When I switch to a different picture an back it looks normal again and after a couple of minutes the preview is updated with the changes.
    this is how it looks like:
    Obviously my wife is not overly satisfied with this workflow
    Any pointers on how I could use these files in Lightroom mobile?
    tks
    Message was edited by: Philipp Janssen

    I enounter the same problem from my X10 RAW-files.
    It is rather frustrating.
    I wait until .....

  • Lightroom mobile closes immediately after starting

    Hi
    when I launch adobe lightroom mobile 1.10 on my ipad retina latest iOS updates it closes immediately without any messages. This has started happening after adding photos from the camera roll. There was not enough space so I deleted some of the photos already imported.
    it looks like the app is open when I double click the button and swipe through the apps but when I select again it disappears.
    i don't have access to my PC to check on there.
    thanks in advance.

    Pete,
    OS is Lion. As with the others, I had a trial version that had expired. I spent a couple of hours going through forums, looking at host files, rebooting, and rebooting, etc, with no result. The version I was using had only just expired a week or so ago. The one frustrating factor was that even though I had installed LR, there was no app to uninstall for the Adobe app manager. What finally DID resolve the issue a couple of hours ago was to download a new apparently updated version and ran install once again. I had been using the original downloaded source file for the trial install as my source for the multiple re-installs I performed. I had been ignoring the new file since the file name appeared the same as the original, but there was apparently an update since then.
    Regards,
    Jim
    Message was edited by: JBRIV

  • Lightroom mobile trial - Adobe signed me up!?

    I received an email from Adobe saying that I had signed up for a 30 day trial of Lightroom Mobile. I do not remember doing this. While I'd love to try this service at a later date, this is a busy time of year and I will not be able to take advantage of the trial. How can I get them to clear this trial from my account so that I can try Lr Mobile at another time?

    Hello keith.
    That is not true Keith. If it is like you say I could not have the trial version and I had it during a month without any problem!
    Saludos, de margaret y un buen día.
    El 31/05/2014, a las 14:16, Keith_Reeder <[email protected]> escribió:
    Lightroom mobile trial expired issue
    created by Keith_Reeder in Photoshop Lightroom - View the full discussion
    Margaret, Mobile is only available to CC subscribers because it needs the cloud as the mechanism for syncing between Lightroom and Lightroom Mobile.
    Maybe they could say it more  explicitly, but the necessity of CC membership is pretty clearly implied (several times) by this page:
    https://helpx.adobe.com/creative-cloud/learn/start/tutorials/lightroom-mobile.html
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  • [Lightroom Mobile] Date in Exif info are not correct.

    i'm use Lightroom Mobile in Bangkok, Thailand on iPad with Ratina Display.
    Device Date&Time setting..
    But, in Lightroom Mobile App. wrong to show year in exif data..
    how i to fix this issue?
    Thank You.

    Thank for help me, Geoff the kiwi
    i use LRM in Thailand. time zone UTC+7
    i try to see exif info in another app. and all show correct.
    i shoot this photo on 13 Oct 2013 (year in my time zone is 2556)
    Light Room 5.2 (on PC)
    iPhoto (on iPad)
    Filterstorm Neue (on iPad)
    Lab (on iPad)
    all app show the year correct. but, LRM not!!
    and i send original file to your PM. but i don't send tiger picture to you. because i lose it original file
    thank again.

  • Lightroom Mobile Sync Problems

    Hi
    My Lightroom Mobile syncing process is running very slow. I deleted the sync.lrdata file and started a new sync of approx 9500 images. Currently I have around 2100 images to sync, however the process has almost stopped. Any help or guidance would be appreciated.

    Hi Trev,
    Have you tried Syncing in Safe mode on the Mac? This would be to eliminate any processes that might be active in normal mode that might interfeer with the upload. Does you screen has a Retina Display? I have seen some topics where this might create a longer time for generating Smart previews to a smaller size
    (iPad/iPhone screen size, compared to the Retina display)
    Did you verify a Speedtest for your connection, just to make sure this is not influencing the sync behavior
    This you can check for instance with Speedtest.net by Ookla - The Global Broadband Speed Test
    There are some more topics on the forum where people experience problems using the Sync with a high amount of images in the Catalog.
    - Re: Lightroom 5.4 to Lightroom Mobile sync is soooo slow - why no local sync?
    - Lightroom Sync Issues
    Hope this helps

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