Lightroom not showing up in Creative Cloud "your apps" list with others, thus is not updating

I use several Adobe programs, among them Lightroom. However, in my Creative Cloud window, accessible in the header bar on my desktop, the other apps show up under "Your Apps", but not Lightroom 5. Therefore, it is not updating to 5.2. How can this be remedied? I've tried updating it manually, but it was unsuccessful.
(Also, is there ANY phone or email tech support with an Adobe application support employee? I cannot find either, which is frustrating being a paying monthly member.)
Thanks!

Justimy are you stating you are unable to see Lightroom listed in the Creative Cloud desktop application?  Is so please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to restore Photoshop Lightroom as being listed.
Please do be aware that this will not affect the Photoshop Lightroom 5.2 update being available.  You will want to trigger the Lightroom update from within the Photoshop Lightroom application.  Photoshop Lightroom utilizes different technology than the majority of the Creative Cloud application offerings which is why it is necessary to utilize a different workflow to obtain the update.
Finally you are welcome to contact our support team at http://adobe.ly/yxj0t6.  You can also find the support options available for your country/region at http://helpx.adobe.com/support.html?promoid=KAWQK.

Similar Messages

  • Lightroom 5 is missing from Creative Cloud's Apps List. Please help.

    I've just subscribed to the Photoshop Photography program, installed Creative Cloud, installed Photoshop CC from there and could run it just fine, but I couldn't find Lightroom 5 in the list of apps that I could install from CC. Please help.

    Hi krio,
    If you're a paying Creative Cloud member, you may not see Lightroom in the Creative Cloud if your computer doesn't meet the minimum system requirements. Check to make sure that your system meets the minimum requirements for the latest release of Lightroom.
    If you're using a trial version of Creative Cloud, the Lightroom trial is not available through Creative Cloud. It is, however, available as a stand-alone trial. See Install Lightroom trial | Creative Cloud membership. 
    Note:
    Lightroom requires a 64-bit-compatible operating system.
    Creative Cloud only lists the application compatible to your system.

  • Purchased 9.99 deal. Lightroom is not showing up in creative cloud

    I purchased the 9.99 deal that includes photoshop and lightroom 5. Photoshop already showed that it was updated and I installed it. Lightroom is not showing up on creative cloud. When I go to creative cloud and hit download it brings up creative cloud and acts like its already there but I do not see it there. Just need help fixing this problem! Thanks

    Aes8611 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for steps on how to resolve the Creative Cloud desktop application listing Photoshop Lightroom as installed.
    Also please make sure you meet or exceed the system requirements for Photoshop Lightroom at http://www.adobe.com/products/photoshop-lightroom/tech-specs.html.  If you do not meet or exceed the system requirements then you will not see the application listed in the Creative Cloud desktop application.

  • Why does Premiere Pro not show in the Creative Cloud

    I just bought the montly membership, paid, got the confirmation, but still Premiere Pro does not show in my Creative Cloud options - under audio/video it only shows  and Photoshop, Prelude and Audition.
    When I use the link in the email confirmation that I received I can press 'getting started'.
    This leads me to the online Creative Cload Download - when I scroll to Premiere Pro, click on download I go to the next page, but still the program does not show?
    What should I do differently? I am logged in already.
    Please help me!

    Do you have a 64-bit machine?  Normally the listing will only include programs that your machine is capable of running.  Check your machine capabilities against the requirements for Premiere Pro and see if it comes up short.
    http://www.adobe.com/products/premiere/tech-specs.html

  • My purchase does not show on my creative cloud account but i am being billed for it

    my purchase does not show on my creative cloud account but i am being billed for it

    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    or
    This is an open forum, not Adobe support... you need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Adobe 2014.1 Not Showing in Adobe Creative Cloud App

    Hi Folks,
    I previously opened a similar discussion. Re: 2014.1 App Updates Not Showing Up in Creative Cloud. The solution in the aforementioned discussion does not work in this new context.
    1. Reimage laptop with clean Mavericks 10.9 install, with Adobe CC preinstalled using CCP 1.4 and pre serialized.
    2. Enter my Adobe ID into Adobe Creative Cloud App. My Adobe ID has a valid CC subscription.
    3. Adobe 2014.1 app updates do not show up, except for Muse 2014.
    4. The Adobe Creative Cloud App did not think that Photoshop or any of the other Adobe CC Apps were installed, because I was given the option to "Install Photoshop"
    5. So, I "installed" Photoshop from the Adobe CC app. Still no updates
    6. Uninstall, reinstall. No updates.
    7. Checked for the existence of AdobeUpdaterAdminPrefs.dat in
    Location: <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
    This file does not exist on my system: it's just not there. So that fix will not work.
    8. And yes, I logged in and out of Creative Cloud, and Quit the Adobe CC app and restarted. No luck.
    Help.
    A.

    I am not sure about the CC Packager so the following is more general:
    What version of PS do you actually have installed? 
    PS CC 2014.2.1 is the current version.
    Here are links to various updates to see what the current versions are:
    http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html

  • Psd file does not show preview in Creative Cloud Assets Activity Tab

    I've tried to share a psd file however the preview will not show up in creative cloud assets under the activity tab. It only shows a blank page icon. Although, you can view the file in the extract tab. However, this is a problem because I need to be able to share the file with the client to be able to view and comment on it, and be able to switch between past and current versions. Right now they are not able to do that.  I am using Libraries as well and have smart objects placed from my Library.

    Please try the workaround posted here:
    Re: Creative cloud doesnt create a cloud folder on my Users Folder?
    This seems to have worked for a few other users.  Hopefully we'll be able to release a fix to this issue soon.
    Thanks,
    Elba

  • Flash CC not showing up in Creative Cloud?

    Just subscribed for Flash CC. Only Flash CS6 shows up, But I want and paid for CC.

    Justimy are you stating you are unable to see Lightroom listed in the Creative Cloud desktop application?  Is so please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to restore Photoshop Lightroom as being listed.
    Please do be aware that this will not affect the Photoshop Lightroom 5.2 update being available.  You will want to trigger the Lightroom update from within the Photoshop Lightroom application.  Photoshop Lightroom utilizes different technology than the majority of the Creative Cloud application offerings which is why it is necessary to utilize a different workflow to obtain the update.
    Finally you are welcome to contact our support team at http://adobe.ly/yxj0t6.  You can also find the support options available for your country/region at http://helpx.adobe.com/support.html?promoid=KAWQK.

  • LR not showing up in Creative Cloud to download

    Hi,
    I recently had to re-load Mountain Lion on my iMac and consequently I need to re-download LR and PS again. When I load the Creative Cloud to download, these two and others are not showing up and there to download. Any ideas? I have the teacher/Student addition.
    Thanks for the help.
    Kindly,
    Nicole

    Ok then please try solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  You should then be able to reinstall Photoshop Lightroom 5.6 through the Creative Cloud Desktop application.  You can find details regarding the update process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • LR 5 not showing up in creative cloud, intermittant

    I have LR 5 installed
    on mac
    osx 10.9.  LR shows up initially in creative cloud and then goes away and shows up as available for download.  Which means I can't update it.  Any clues to make it stay in CC?

    Ok then please try solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  You should then be able to reinstall Photoshop Lightroom 5.6 through the Creative Cloud Desktop application.  You can find details regarding the update process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • 2014.1 App Updates Not Showing Up in Creative Cloud

    Hi,
    Not all the 2014.1 App updates showed up in my Creative Cloud Application: only Dreamweaver 2014.1 and Edge Animate 2014.1 showed up. I've installed the Application Update for the Creative Cloud App, restarted the app, and no success. I've quit and relaunched the app. They don't show up.
    MacBook Pro
    Retina, 15-inch, Late 2013
    Software  OS X 10.9.5 (13F34)
    Any assistance would be appreciated.
    Thanks,
    A.

    Hi amcallisterocad,
    We would like to inform you that application except Dreamweaver, Edge Animate, and Muse would not show version as CC 2014.1 in Creative Cloud desktop app. However, if you go in the app menu then about app, you should see latest build there.
    Eg.
    Launch Photoshop.
    Go to Photoshop menu> About Photoshop.
    Check the build there.
    Please let us know if there is anything else that we can be of help to you.
    Thanks,
    Atul Saini

  • Creative Cloud Says App is installed but it is not

    I have Windows 7 and installed Creative Cloud and wanted to use Photoshop. When I launch Creative Clod it says Photoshop is installed and up to date. But cannot see Photoshop anywhere on my computer. I have a Windows 7, any suggestions? I have restarted, unistalled and reinstalled, same thing.

    bills61459392
    There is a latest update Lightroom 5.7.1, hence Creative Cloud App showing install option for Lightroom.
    You may click on install and it will install 5.7.1 update

  • Uninstall Failed, Not listed in Creative Cloud Desktop App list

    I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).
    In fact, moments ago - today is 10/24 - my install of InDesign CC 2014 just completed yet my computer says it was installed on 10/6???? Yes, even after a reboot.
    Please note: This morning I started by uninstalling the Creative Cloud Desktop App and then reinstalling it successfully.
    AND YES, I have already tried the Cleaner Tool 5 times, so please DO NOT suggest that. It does not work. I've also rebooted my system several times.
    There is no firewall on my computer. Virus checking is not blocking it either.
    Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.
    Please help!

    I'm experiencing this same problem where I can't uninstall or install any CC products, and haven't found a resolution yet. The cleaner tool definitely doesn't help and I keep getting messages that the uninstall failed.

  • Lightroom does not show installed in Creative Cloud App

    For the second time, I find out there is a Lightroom Creative Cloud update and when I go to the Creative Cloud App, it shows not installed. I have only installed it from Creative Cloud. If I select Install, it installs and works fine. Used to be I'd get a little flag that showed there was an update--no more. Any thoughts?

    For me, in CC app LR shows as 'Install" ie. you'd think it's not installed. I'm on 5.6 still BTW, so it really should show in installed as "update" as PS does. Of course LR never actually updates, you get to use up 1GB of your download allowance because they'd like you to have both versions even if you only want the 64 bit, and you run it as an install.
    The really brilliant thing about this is you can only "install" that 1GB download on one computer even though it's been downloaded as a separate exe file. If you also want it on your laptop you get to download that 1GB file all over again because it can only be authenticated by CC when it has been downloaded by CC on the computer you want it on. Do not make the mistake of thinking that because you have CC installed on the second computer that using the 1GB file from the first computer and doing the install that your LR will be authenticated by CC after the fact.
    It's only been this way for a year, so I'm sure will be fixed soon. I suspect it's something to do with LR being a standalone product that's being 'patched' into CC's auth system. I think I'm going to go back to buying the standalone when LR6 comes out, I rarely use PS.

  • Why do certain apps were not showing up in creative cloud desktop manager

    I'm not so sure on why this error message shows up every time I logged in to my computer. Here’s my scenario…
    Every time I try to open the Creative Cloud desktop manager and it will not launch as if it’s not working. So I saved a copy of their installer so that I can reinstall it every time I login. Yes EVERY TIME. Once the CC desktop manager shows up, the only app that shows up is LR. But as I check my Control Panel, Photoshop CC, Dreamweaver and Acrobat was installed. However, as I try to launch those three programs, that error above shows up. So my daily routine is to install a software and use it. Then tomorrow, same routine again. I’m doing this process for a month now and I’m getting tired of it as time goes by. Is there a possible solution for this? I’ve tried to uninstall and reinstall it again but having the same loop over and over again. Thanks for the help! I’m using Windows by the way.

    It seems that the problem is still there. The usual routine of mine.
    First I opened the Creative Cloud desktop launcher and nothing's happening. It's not opening as if it's not installed. So I tried to run the installer again and it pops out and it only shows that Lightroom is the only one installed. As you can see on the photo above, it shows that Dreamweaver, Acrobat, and Photoshop were installed but it's now showing up in my Apps list. I tried to open Photoshop and it requires me to log in to my Adobe account before I can continue using it. Before, I can use it even if I'm not connected to the Internet. But now, there's this sign in page and I need to be logged in to my Adobe account before I can use Photoshop. Is there a possible solution to this?

Maybe you are looking for

  • How to do this: Link which calls a methode with a parameter?

    Hello! I have a small question: I have a jsp-site with some beans. On the jsp-site I have the following code which isnt functional: <c:forEach items="${filter.resultlist}" var="result">     <c:url action="#{filter.selectedAoid(result.aoid)}">        

  • HT204053 I have two Apple ID's, can I merge all purchases into one account?

    I have two Apple ID's and am finding that Apple TV will only recognise one. Can I merge previously purchased content into a single Apple ID to make it accessible to Apple TV from multiple devices?

  • I have ipod touch 3g has white and blue screen how do i fix it?

    i have a 3g ipod touch 8gb with a blue and white screen how do i fix it?

  • Contract u0096 Free of charge item category

    Hello, All I am working on CRM 5.0 service contract, I created an item category and in the assignment of business transaction categories I set the pricing process as free of charge but when created the  contract the price ran normally and the price h

  • Storage bin Linkage

    Hi, We had done posting and valid documents are available and we can see the document showing the storage bin. For a material , storage location can u please share the associated tables link or logic to get the data for pick the storage bin in out pu