Line item grace periods vs Days in arrears

Question

hi consultant,
in dunning procedure, we can see line item grace periods. if click the dunning levels button, can see the days in arrears at each dunning level.
what is the difference between Line item grace periods and Days in arrears? i think line item grace periods is after this grace period then only due to start dunning run and count the number of days until it gets dun. correct? what about days in arrears?
thanks

Answer 1

Hello,
Do not leave grace period blank or less than days in          
arrears if you do not want to include items in dunning level "0" in your
dunning notice.                                                                               
As per the documentation, the number of grace days (line item) and   
days in arrears (first dunning level) you enter will normally be        
identical. So if your days in arrears for level 1 is 14, you should also
indicate grace days of 14.  Otherwise, if you leave the grace days      
blank or less than 14, the system will include also items in arrears    
earlier than 14 days (level 1). 
As per online documentation:                                                                               
Grace period shorter than days in arrears                                                                               
In this case there may be items which are overdue but which do not      
reach a certain dunning level due to the days in arrears. Although      
these items are printed out, they receive the dunning level zero.       
These items alone cannot trigger a dunning notice.                                                                               
Regards,
Renan