List of values failure error when trying to use dynamic data values

Hi there,
I have a user who is experiencing problems when trying to use dynamic values in a report.  Whenever he tries to insert dynamic parameters he gets the following error message:
Prompting failed with the following message: 'List of Values failure: Failed to get values.  [Cause of error: Access is denied.]  Error Source: prompt.dll  Error Code: 0x8004380D
He even opened the sample report - prompting.rpt - that is included with CR and gets the same error.
We are using Crystal Reports XI Release 2 ver. 11.5.11.1470.
Any help would be appreciated.

Please excuse my ignorance of the product.  I've had this problem dropped in my lap and I know practically nothing about Crystal Reports.  In doing some digging it appears to me as if the BusinessObjects Enterprise software may not be installed properly, if at all.  In the programs menu under the BusinessObjects XI Release 2 folder I see a BusinessObjects Enterprise folder, but the only icon listed in that folder is Software Inventory Tool.
Is the BusinessObjects Enterprise software a separate install from Crystal Reports or is it bundled together?  I talked with the tech that did the install and he said that all he had was the Crystal Reports install media.

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               strDate = rs.Fields.Item(0).Value.ToString().Trim()
    Try 
           oEditText.Value = strDate
    Catch ex As Exception
        SBO_Application.MessageBox("error setting
    current date: " & ex.Message)
    End Try
    End If
    My question is how can i set the edit field with a valid value?

    Hi!
    When writing to EditText.Value you must always use the B1 "DB-Format" as String.
    The following examples are assuming (it's a must!) that the EditText-Fields are bound to a corrosponding DataSource (Type Date, Price etc...)
    MyDateEditTxt.Value="20080207"
    MyPriceEditTxt.Value="1341.79"
    The best of it: It's Windows and SBO-GUI-Language independent.
    EditText.String must always be written with the format of the actual Language of the SBO-GUI, which can be changed by the user....
    You may also have a look at my statements regarding these problems near the end of this thread:
    [How to pass date value to an UDF;
    Cheers,
    Roland

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