Little green phone icon/trouble connecting audio chat

Hi,
I'm trying to get audio going with my mom and her 15" iBook. She's 10.3.9.
We're both using Comcast. Speed check on mine say 2.5 megabits, and hers says 3.1.
Anyway, we just can't seem to connect. I notice that her "little green phone icon" next to her name is... I guess... "flat". Mine and (another buddy) look like they're "layered", and I don't have any trouble AV chatting with him, even when I was in China.
After the audio chat fails with Mom, her green phone icon gets grey.
I've done alot of looking, and spent some time looking at Ralph John's site too. But I can't seem to find any direction. I have not stopped by Mom's house to try to figure it out- I should go visit her anyway!
Anyone have any thoughts (or direction)?
Thanks,
Guy

Hi Ralph and EZ Jim,
Thanks for your responses guy's.
I finally got over there to look at it. After reading a post this morning that had me unplug her modem for at least a half hour - up to 12 hours, I got her AX going. (Her wireless was my other issue...)
That let me get both of us a connection. I checked her settings although I'm not 100% what they should be. I was able to sit there and show her what buttons to click.
My point is, I think I got it resolved. Maybe it was just that her modem was a problem and the AX took care of it, or maybe it was something else I did. In the end, I wasn't getting her audio through my speakers (i got my iSight as my audio out, and her side was fine)...
This is a different quest, and I'll do some research before I ask, but... I never actually got to chat with her because I've set up my Bluetooth headset to work on my machine, and iChat couldn't find it, cause I left it at home!
Thanks again for your help, and I'll definitely be back when I have other issues (or answers) with iChat.
Guy

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    230.111519 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceGlobalObjects.m:1672 type=5 (00000000/0)
    [CommNAT Result: 0x00000001
    593.026340 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceMultiController.m:1890 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 80 bytes of local IP and port data (2 entries). Remote data was 0 bytes (0 entries).
    595.827667 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceMultiController.m:1923 type=5 (00000000/0)
    [Initiate Conference To User Cert Version: u0 with 120 bytes of connection data.
    750.769937 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceGlobalObjects.m:1670 type=5 (00000000/0)
    [Router]
    [BAD TEST]
    750.769943 @/SourceCache/VideoConference/VideoConference-413.1/Video Conference/VideoConferenceGlobalObjects.m:1672 type=5 (00000000/0)
    [CommNAT Result: 0x00000001
    Binary Images Description for "iChat":
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    0x7fff8663d000 - 0x7fff86644fff com.apple.OpenDirectory 10.6 /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x7fff8677e000 - 0x7fff86781fff com.apple.opengl 1.6.3 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x7fff86782000 - 0x7fff86782fff com.apple.Accelerate 1.5 (Accelerate 1.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff86783000 - 0x7fff867bcfff com.apple.MeshKit 1.0 (49.0) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
    0x7fff867bd000 - 0x7fff867eefff com.apple.ApplicationServices.ATS 4.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x7fff867ef000 - 0x7fff86810fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x7fff86835000 - 0x7fff868b2fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
    0x7fff868b3000 - 0x7fff86910fff com.apple.framework.IOKit 2.0 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fff86911000 - 0x7fff86983fff com.apple.CoreSymbolication 2.0 (23) /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x7fff86984000 - 0x7fff869a5fff com.apple.opencl 11 /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fff869a6000 - 0x7fff86a12fff com.apple.CorePDF 1.0 /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
    0x7fff86b14000 - 0x7fff86b15fff com.apple.audio.units.AudioUnit 1.6 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x7fff86bdb000 - 0x7fff86bfdfff libexpat.1.dylib /usr/lib/libexpat.1.dylib
    0x7fff86c2e000 - 0x7fff86c47fff com.apple.CFOpenDirectory 10.6 /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x7fff86c48000 - 0x7fff86c6cfff com.apple.CoreVideo 1.6.0 (43.0) /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff86c7b000 - 0x7fff86cc4fff com.apple.securityinterface 4.0 (36981) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x7fff86cc5000 - 0x7fff86d43fff com.apple.audio.CoreAudio 3.2.0 (3.2) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x7fff86d44000 - 0x7fff86d6cfff com.apple.DictionaryServices 1.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff86da9000 - 0x7fff86dacfff com.apple.help 1.3.1 (41) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x7fff86dad000 - 0x7fff86f20fff com.apple.CoreFoundation 6.6 (550) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff86f21000 - 0x7fff86f5cfff com.apple.AE 496 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x7fff86f5d000 - 0x7fff86f5efff libffi.dylib /usr/lib/libffi.dylib
    0x7fff86f5f000 - 0x7fff86f63fff com.apple.CoreGraphics 1.535.5 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x7fff86f64000 - 0x7fff86f8ffff libxslt.1.dylib /usr/lib/libxslt.1.dylib
    0x7fff86f90000 - 0x7fff86f9bfff com.apple.dotMacLegacy 3.2 (266) /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
    0x7fff86f9c000 - 0x7fff86f9dfff com.apple.TrustEvaluationAgent 1.0 (1) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x7fff86f9e000 - 0x7fff870fbfff com.apple.syncservices 5.0 (575) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
    0x7fff870fc000 - 0x7fff87188fff SecurityFoundation /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fff87189000 - 0x7fff8726dfff com.apple.DesktopServices 1.5.1 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff8726e000 - 0x7fff87281fff com.apple.syncservices.syncservicesui 5.0 (575) /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI
    0x7fff87282000 - 0x7fff87295fff com.apple.opengl 1.6.3 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff872d6000 - 0x7fff877cefff com.apple.VideoToolbox 0.420.17 (420.17) /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
    0x7fff87ac8000 - 0x7fff87ad7fff com.apple.NetFS 3.2 /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x7fff87ad8000 - 0x7fff87e0afff com.apple.CoreServices.CarbonCore 859.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x7fff87e0b000 - 0x7fff87e0ffff com.apple.iChat.IMSecurityUtils 5.0 (742) /System/Library/Frameworks/IMCore.framework/Frameworks/IMSecurityUtils.framewor k/Versions/A/IMSecurityUtils
    0x7fff87e10000 - 0x7fff87e45fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x7fff87e46000 - 0x7fff87e87fff com.apple.SystemConfiguration 1.10 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x7fff87e88000 - 0x7fff87e96fff libkxld.dylib /usr/lib/system/libkxld.dylib
    0x7fff87e97000 - 0x7fff87e9cfff com.apple.CommonPanels 1.2.4 (91) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x7fff87e9d000 - 0x7fff87ecefff com.apple.opengl 1.6.3 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x7fff87ecf000 - 0x7fff87f8bfff com.apple.CoreServices.OSServices 352 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x7fff87f8c000 - 0x7fff87f92fff com.apple.CoreGraphics 1.535.5 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x7fff87f93000 - 0x7fff8802dfff com.apple.ApplicationServices.ATS 4.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff8802e000 - 0x7fff88074fff com.apple.Accelerate.vecLib 3.5 (vecLib 3.5) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x7fff88075000 - 0x7fff88075fff com.apple.ApplicationServices 38 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x7fff880a0000 - 0x7fff8817afff com.apple.vImage 4.0 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff8817b000 - 0x7fff881b2fff libssl.0.9.8.dylib /usr/lib/libssl.0.9.8.dylib
    0x7fff881b3000 - 0x7fff8826cfff libsqlite3.dylib /usr/lib/libsqlite3.dylib
    0x7fff8826d000 - 0x7fff8838bfff com.apple.PubSub 1.0.4 (65.11) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x7fff8838c000 - 0x7fff885f6fff com.apple.QuartzComposer 4.0 (156.6) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x7fff885f7000 - 0x7fff886c2fff com.apple.ColorSync 4.6.0 /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
    0x7fff886d2000 - 0x7fff886f0fff com.apple.ImageIO.framework 3.0.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff886f1000 - 0x7fff8870cfff com.apple.datadetectors 2.0 (102.0) /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
    0x7fff8870d000 - 0x7fff8879efff com.apple.Bluetooth 2.2.1 (2.2.1f7) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x7fff8879f000 - 0x7fff888a9fff com.apple.MeshKitIO 1.0 (49.0) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
    0x7fff888aa000 - 0x7fff888bffff com.apple.LangAnalysis 1.6.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x7fff888c0000 - 0x7fff889c9fff com.apple.MediaToolbox 0.420.17 (420.17) /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
    0x7fff889ca000 - 0x7fff88a47fff com.apple.backup.framework 1.1 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x7fff88a48000 - 0x7fff88a88fff com.apple.QD 3.31 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x7fff88a89000 - 0x7fff88ac7fff com.apple.DebugSymbols 1.1 (70) /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
    0x7fff88ac8000 - 0x7fff88b1dfff com.apple.framework.familycontrols 2.0 /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
    0x7fff88b1e000 - 0x7fff88b34fff com.apple.MultitouchSupport.framework 200.20 /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

    Hi,
    Error 7 is when a router or the connection to the router is broken in some way.
    Some devices have features such as Denial Of Service protection (DoS) that cut a particular Internet Port when it thinks too much data is coming (Presuming it is an attack.)
    iChat 5 in Leopard is not capped by the System Preferences > Quicktime Streaming speed (which we used to suggest was set at 1.5Mbps)
    It now sees your whole Connection speed and your Upload may be much faster than this.
    Your Download is likely to be much faster. However iChat will tend to operate at the lower figure of your Upload.
    DoS features are threshold based.
    You may now be bumping in to this Threshold where you were not before.
    SPI (Stateful packet Inspection) does a different job but has the same effect when it is overloaded by the speed of the data.
    If you have either of these features, turn them Off (Disable them)
    7:25 PM Friday; October 2, 2009

  • HT5654 my iphone 4 is giving me the icon to connect to itunes.  when i connect to itunes it says i must restore my phone.  if i restore the phone, it will delete everything.  how do i get my information back on the phone after i restore it??????

    my iphone 4 is giving me the icon to connect to itunes.  when i connect to itunes it says i must restore my phone.  if i restore the phone, it will delete everything.  how do i get my information back on the phone after i restore it??????

    You can't
    Apple has never approved a method to downgrade iOS
    Allan

  • I have updated my 4s iphone to ios 6.1.3 and have trouble connecting it to wi fi . i tried to back up it on itunes and then restore it but now i have left with a phone that still doesnt connect to wi fi and  lost all my data. anyone knows how to fix it?

    i have updated my 4s iphone to ios 6.1.3 and have trouble connecting it to wi fi . i tried to back up it on itunes and then restore it but now i have left with a phone that still doesnt connect to wi fi and  lost all my data. anyone knows how to fix it?

    If no change after restoring the iPhone with iTunes as a new iPhone or not from the backup, there is a hardware problem.

  • HT1695 i am having trouble connecting  to wifi on my i phone i have cellular service with at&t

    I am having trouble connecting to wifi on my I-PHONE,I have at&t as my service

    Did you already try to reset the router?
    Did you reset the iPod by holding the sleep and home button until the Apple logo comes back again?
    Did you reset the network settings on your iPod in Settings/General/Reset?
    More tips here: iOS: Troubleshooting Wi-Fi networks and connections

  • I5 still using ios6 as of last night the phone will not connect to my Internet, in settings it says connected with the check mark however there is no wifi icon at the top of phone, have done everything possible to resolve... My i4 and pads are fine,

    I5 still using ios6 as of last night the phone will not connect to my Internet, in settings it says connected with the check mark however there is no wifi icon at the top of phone, have done everything possible to resolve... My i4 and pads are fine, I've had this phone for 8 months with no problems until last night , AT&amp;T not any help,apple wants $ I thing it's a software problem.. Any one had this issue?

    - Restart the device. http://support.apple.com/kb/ht1430
    - Reset the device. (Same article as above.)
    - Reset All Settings (Settings > General > Reset > Reset All Settings)
    - Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
    - Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
    - Test the issue after each step.  If the last one does not resolve the issue, it is likely a hardware problem.

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