%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls.

000049: Oct 26 14:51:04.181: %VOICE_IEC-3-GW: H323: Internal Error (H323 Interwo
rking Error): IEC=1.1.127.5.21.0 on callID 261 GUID=80316352D0FE011E02002302A5CC
B8F9
000050: Oct 26 15:24:50.315: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a
global identfier already present in the list of currently handled calls. It is b
eing refused.
000051: Oct 26 15:24:50.315: %VOICE_IEC-3-GW: CCAPI: Internal Error (Incoming lo
op): IEC=1.1.180.1.28.0 on callID 0
000052: Oct 26 15:24:50.315: %VOICE_IEC-3-GW: H323: Internal Error (H323 Interwo
rking Error): IEC=1.1.127.5.21.0 on callID 363
According to Cisco it says:
It means that the voice gateway has detected a loop in the call route
What debugs can I do to track this problem down.
All dial peers are like this. They are all voip dial peers with different destination-patterns and different session target IP addresses. No PSTN dial peers at all.
dial-peer voice 30000 voip
huntstop
destination-pattern 3[01]...
session target ipv4:192.168.99.4
dtmf-relay h245-signal
ip qos dscp cs5 media

Q: How long has this system been in place - is it a new system, or is this something that just started on a system that has been in place for awhile?
A: My customer says to me that this system has been in place for nearly a year and the problem started only a couple of days ago.
Q: If so were there any changes to the infrastructure, or the dialplan in particular?
A: Again this is the first question I asked and he said “NO CHANGES”. But that is what most customer say – right?
Q: Have you seen this occur in the past in the logs? If so how often do you see it?
A: Started on 26th Oct 2010. Since the problem started the router has been reloaded and the problem is still there. It is very intermittent and I have to do the debug when I get the problem.
Q: Have you tried to establish what is causing these: H323: Internal Error (H323 Interworking Error) ?
A: Not sure how to troubleshoot this. The explanation of this message on CCO is not that great.

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==========================================
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==========================
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%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls.

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