LMS 4.2.3 Contract Connection has contracts but no devices in the report

I am performing an assessment tht includes maintenance contract information. My client entered his CCO credentials and over a dozen contracts appeared in the window. When I select just one or all of them I get no records on the report. He is able to open Cisco TAC cases on all devices and I have all of the serial numbers in the inventory so what am I missing?
This is under Reports>Cisco.com>Contract Connection
Thanks Karl

Hi ,
In order for the device to allow SNMPv3 vlan context-based queries to be processed, the
following must be added to the configuration for EVERY vlan that you want user tracking to
collect information on:
“snmp-server group v3 context vlan-X” (where X
is the vlan number)
Perform the following on the switch to help show which vlans require this command:
"show snmp context"
Solution: Configure the switch to allow vlan context queries.
I hope this will help

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