LMS 4.2.3 Contract Connection shows contracts but no matches on covered devices

LMS 4.2.3 - Contract connection reports do not generate matches on devices covered under valid contracts
I entered my CCO credentials and proxy information and all my contracts appear.
When I select just one or all of them, I get no records against any of my devices except on the C18xx and C87xx Product Families.
I know I have the rest of my devices on contract and I am regularly able to open TAC cases and process RMA's on these. I also have the inventory collected for majority of the devices and serial numbers are in the database.

LMS 4.2.3 - Contract connection reports do not generate matches on devices covered under valid contracts
I entered my CCO credentials and proxy information and all my contracts appear.
When I select just one or all of them, I get no records against any of my devices except on the C18xx and C87xx Product Families.
I know I have the rest of my devices on contract and I am regularly able to open TAC cases and process RMA's on these. I also have the inventory collected for majority of the devices and serial numbers are in the database.

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