Log and transfer keeps going on idle... and won't load my clips

Final Cut Express has my video footage on there. But when I try to log and transfer it, it will have the spinny arrow thing that makes it look like it's loading clips but then it will stop and go on idle.
I have no idea what to do. I just put Final Cut Express on my computer the other day and this is the first time I am using it on this computer.
I already trashed my preferences, thinking that was the problem but I am totally at a loss. Please help. Thank you!!

There is lots of existing info on this forum about capturing AVCHD from Canon cams. Try a search.
Usually the trouble is in the Log and Transfer window settings.
Switch to Plain Stereo rather than the default Matrix setting.
Al

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